• Solved

Mozilla Monitor

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites yo… (read more)

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites you suggest are sites I have never seen before, let alone logged into with a password.

I use a Password Organizer Book, with all of my logins and passwords for each site I use. I do not use a password app, and have NEVER used a password app. Each time I go to the website you suggest, It's always a site I have never seen before so it would be impossible to login and change the password. I always check my Password Organizer Book to make sure.

I don't know what you want me to do since I cannot login to the website you are suggesting. Is there action I should be taking? I don't know what it would be, but if you know please let me know.

Asked by Rhonda 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

How to disable automatic translations

I'm having some trouble with automatic translations on firefox. I don't know if It's exclusive of firefox, but some websites, mostly wikis, open a "translate" field that … (read more)

I'm having some trouble with automatic translations on firefox. I don't know if It's exclusive of firefox, but some websites, mostly wikis, open a "translate" field that automatically creates a new website, wich causes the images and some other stuff on the website to break. I tried disabling the translation on about:config off, as show in some other questions, but it did not work. This is being really annoying because it keeps breaking websites unless i get to the original link.

Asked by Eduardo Valente 5 months ago

Answered by Denys 5 months ago

  • Solved

why is Firefox using rini.drorinat.com to do my searches? Is this a hoax or scam?

When is do a search in Firefox I noticed that it now searches with "rini.drorinat.com" is this still Firefox or have I been violated? I tried to look up this site but no… (read more)

When is do a search in Firefox I noticed that it now searches with "rini.drorinat.com" is this still Firefox or have I been violated? I tried to look up this site but no success, could you help with this asap please?

Asked by barbara 2 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved
  • Locked

Lost Everything

Firefox updated to the latest version and it lost everything. All my saved passwords are gone, all my bookmarks, data, etc. It said I could sign in with my account and it… (read more)

Firefox updated to the latest version and it lost everything. All my saved passwords are gone, all my bookmarks, data, etc. It said I could sign in with my account and it would sync them and bring them all over, it didn't. I can't use the original profile because it says it's outdated, I don't even know if it's the correct profile anyway. What am I supposed to do?

Asked by SuMo Bot 3 weeks ago

Answered by SuMo Bot 3 weeks ago

  • Solved

How to re-open closed tab groups?

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on … (read more)

I can't re-open a saved tab group. I saved it and closed firefox but when I returned I couldn't find where to access it. I see all of my saved tabs when I right-click on a tab and choose "Add Tab to Group", but when I move the tab to that group it just disappears rather than open the group. Any help would be appreciated! :)

Asked by TamirVF 3 months ago

Answered by robertrao 1 month ago

  • Solved

How to open links on a different virtual desktop on Windows.

A recent update (https://windowsreport.com/firefox-fixes-an-8-year-old-windows-bug-that-broke-virtual-desktop-use/) has broken behavior I previously depended on as part o… (read more)

A recent update (https://windowsreport.com/firefox-fixes-an-8-year-old-windows-bug-that-broke-virtual-desktop-use/) has broken behavior I previously depended on as part of my workflows: If I clicked a link in one desktop, it would open that link in the browser instance on the last desktop I'd used, so I could keep all my browser windows on one virtual desktop full-screened for easy viewing, then slide back to my other workspaces for messaging/writing/etc.

Now, apparently as a bug fix, every time I try to open a link on a desktop, it creates a new Firefox instance in that desktop instead of opening the link in the browser I have open on other workspaces. This has dramatically impacted how I work. How can I restore the previous behavior? It is so disruptive having new windows opening all the time instead of keeping them in my dedicated browser workspace. If there isn't a fix for this, I will need to move to a new browser.

Asked by chronoloid 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Can no longer log into Bank of america online banking on Firefox on my computer

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big prob… (read more)

Password box is not live. Works fine on Safari. Works fine on the other (older) computer on Firefox. Only site I am having problems with today. (Know there was a big problem yesterday. Only started 10/21. Running an M1 Mac Mini Firefox 144.0 (aarch64). Mac is running Sequoia 15.6.1.

What do I have to do to get it back up and running? I would rather not have to change the password if i don't have to.

Many thanks for your help.

Asked by eperless 1 month ago

Answered by eperless 1 month ago

  • Solved

How to I stop Profile feature?

I was interested in seeing how the profiles worked so I clicked yes to creating one, but once I set another one up I realised I would have to use a separate Mozilla accou… (read more)

I was interested in seeing how the profiles worked so I clicked yes to creating one, but once I set another one up I realised I would have to use a separate Mozilla account on it and I would prefer to keep everything on one browser and account. I tried to delete the profiles but it said it would delete all my bookmarks and data, is there any other way to hit undo or something and go back to the way it was before (without profiles)?

Asked by Kalena 3 weeks ago

Answered by TyDraniu 3 weeks ago

  • Solved

Right click menu options and certain keybinds seem to be broken

These are technically two separate issues, but both pertain to functionality of the mouse and keyboard. Whenever I right click to bring up the menu, the options (despite … (read more)

These are technically two separate issues, but both pertain to functionality of the mouse and keyboard. Whenever I right click to bring up the menu, the options (despite being functional) do not appear in the menu proper. Instead there are just empty buttons. In addition, certain hotkeys aren't working at all. Ctrl+C and Ctrl+V to copy paste are doing fine, but Ctrl-T and Ctrl-W to open and close tabs respectively do nothing. Neither of these issues were happening yesterday.

Asked by lorijroche 2 weeks ago

Answered by lorijroche 2 weeks ago

  • Solved

"refresh" button with Firefox

I have really liked using the "refresh" button with my Firefox browser. The "refresh" button has disappeared from one of my two Dell PC's (I use Windows Eleven, and my D… (read more)

I have really liked using the "refresh" button with my Firefox browser. The "refresh" button has disappeared from one of my two Dell PC's (I use Windows Eleven, and my Dell PC's have solid state drive). I know there are two other "help" buttons ("troubleshoot mode" and "clear startup cache"). The "refresh" button has really helped me to keep my Firefox browser working properly with my two Dell PC's. Thank you for any comments you might have about this.

Asked by David Hike 2 weeks ago

Answered by David Hike 2 weeks ago

  • Solved

Not getting ai answers on firefox desktop

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask. Same happens in … (read more)

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask.

Same happens in the "AI Mode" option that is available in google's recent update.

And, I,m logged in.

This started since a week, everything was working fine before that.

Adding the images below.

Asked by Aakash_ Jamadar 4 months ago

Answered by Aakash_ Jamadar 4 months ago

  • Solved

Change time of day for Firefox updates

I am looking to find a way to change the time in which I receive updates from Mozilla. Getting an update interferes with the operation of my laptop and to top it off, I … (read more)

I am looking to find a way to change the time in which I receive updates from Mozilla. Getting an update interferes with the operation of my laptop and to top it off, I don't know that there is an update coming through so I waste so much time thinking I have a problem with my connection, my router, my settings, my laptop. Hugely inconvenient. Why can't I set the time I want updates to come through and not interfere with me while my laptop is in use. This is enough to make me want to drop Firefox and switch out.

Asked by CJ 1 week ago

Answered by Agent virtuel 6 days ago

  • Solved

Oversize screen on my monitor

I can't find the adjustment for my screen size. It's overrunning all the edges of my monitor making it impossible to see my panel on top and bottom. Is it in my computer … (read more)

I can't find the adjustment for my screen size. It's overrunning all the edges of my monitor making it impossible to see my panel on top and bottom. Is it in my computer or is it firefox?

Asked by jeff c 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Unload Tab function not appearing in dropdwon menu

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function… (read more)

My Firefox browser just updated to version 143.0.1. When the browser reopened, there was an instructional page that opened in a new tab describing the Unload Tab function. I followed the instructions, right-clicked on the tab, the drop down menu appeared, but there wasn't an Unload Tab option. However, there was a Reload Tab option shown.

How do I resolve this? I'm using a macOS 15.6.1.

Asked by motoman24 2 months ago

Answered by Paul 2 months ago

  • Solved

ups.com tracking services not working on Firefox

Hi! What goes wrong with a simple tracking request on the UPS website? Try my actual case with the following link: https://www.ups.com/track?tracknum=1ZA06B736800244687… (read more)

Hi!

What goes wrong with a simple tracking request on the UPS website? Try my actual case with the following link: https://www.ups.com/track?tracknum=1ZA06B736800244687&loc=fi_FI&requester=QUIC%2F/ The response in Finnish is always: "Emme voi suorittaa seurantapyyntöäsi tällä hetkellä. Yritä myöhemmin uudelleen." A quick and dirty translation is: "We cannot execute your request right now. Try again later".

This is an everlasting problem. But try the exactly same link on Chrome or Edge, and it works fine.

Best regards, Tom Lindeman Helsinki, Finland [edited email from public community support forum]

Asked by tom.lindeman 3 weeks ago

Answered by Denys 3 weeks ago

  • Solved

Bookmark icons

Good afternoon, After an update in recent weeks, all bookmark icons look like a globe. A few change back to the original icon after clicking on an address, but revert to … (read more)

Good afternoon, After an update in recent weeks, all bookmark icons look like a globe. A few change back to the original icon after clicking on an address, but revert to the globe after restarting. Previously, I could find the address very quickly based on the icon, but now it's very difficult because I have to read and select each individual address. Kind regards, Johann Kowalski

Asked by Johann Kowalski 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago