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Firefox update check can't talk to the mothership (likely)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact er… (read more)

I run Firefox on a number of systems and two of my work computers seem to be unable to check in with the Firefox update servers to get updates. See image for the exact error message.

"Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it."

My suspicion is my network team is blocking my browsers from getting to the Firefox update servers but I don't know how to test it. One of my browsers is 77.0, the other is 77.0.1. Both of them give me the error in the image. Both of them insist I'm on the latest version of Firefox when I use 'Help/About Firefox' to check.

If anyone knows what data I should collect to get this figured out I'd appreciate it.

Thanks

Asked by Tallbek 2 years ago

Answered by Tallbek 2 years ago

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Why isn't DuckDuckGo, Startpage, Searx, etc. Default search engine?

Hello SUMO Team! I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manua… (read more)

Hello SUMO Team!

  I always had this question but never really asked it. Why isn't DuckDuckGo or a more privacy based Search engine set as default? You even have to manually add Startpage and others... 

 It just hurts me how a privacy browser has the Google search engine as default after all, most people come to Firefox for privacy and Google is the opposite. Maybe one of the developers can change that?

Thank you so much for trying to help me and Stay Safe!

Asked by Tommy 2 years ago

Answered by McCoy 2 years ago

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Regarding " Guest Mode ", & "Private Browsing " in Forefox Browser

Respected Sir/Madam, I would like to know,Why, Mozilla Firefox Staff,have NOT provided," Guest Mode " in their browser. Even though,I am using the latest & most updat… (read more)

Respected Sir/Madam, I would like to know,Why, Mozilla Firefox Staff,have NOT provided," Guest Mode " in their browser. Even though,I am using the latest & most updated version of the same,I can NOT find it,though Google Chrome & Microsoft Edge are already providing us,these options. 2) What is the Exact Difference between these 2 modes of browsing.Which is MOST SAFE,HOW? Can you please email the Merits & Demerits of both to me,as,I want to learn. Requesting herewith for a clear cut & Candid reply,& thanking you, Shrineevas

Asked by Shrineevas Sant 1 year ago

Answered by cor-el 1 year ago

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Pinned tabs disappear

If I open two windows of Firefox, pin tabs in the first, close it and then close the second window, my tabs disappear. In order to use this feature one must work with onl… (read more)

If I open two windows of Firefox, pin tabs in the first, close it and then close the second window, my tabs disappear. In order to use this feature one must work with only one instance of Firefox?

Asked by soljeni 2 years ago

Answered by cor-el 2 years ago

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Restore bookmarks isn't working

I just updated to windows 10, before I did I backed up my files on my firefox bookmark account. I went to to the restore thing, I saw all my stuff for a moment but after … (read more)

I just updated to windows 10, before I did I backed up my files on my firefox bookmark account. I went to to the restore thing, I saw all my stuff for a moment but after accepting the restore I can't get it to show. I still have my one Restore March, 31st option with 11 items appearing but nothing happens.

Asked by Yield 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Change pdf viewer background color (both sides of the pdf) to dark

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`)… (read more)

Hey there, awesomes! I'd like to change my Firefox pdf viewer's background color (both sides of the pdf) to dark, currently it shows light gray (see `background_bg.png`). And here is effect I want it to look like (see screenshot from Chrome `wished_bg.png`). Thanks in advance (:

PS: I don't want to change my theme to dark. It seems I have to change my css, but I dunno which & how.

Asked by Mark Taylor 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Http Requests timeout in version 81

I have a website which makes ajax requests to some endpoints which can take more than a minute (depending on how busy the server might be). In the recent version of firef… (read more)

I have a website which makes ajax requests to some endpoints which can take more than a minute (depending on how busy the server might be). In the recent version of firefox (81), it seems like after about a minute, the request appears to time out without an error message. I checked against other browsers and none seem to have the same issue.

Was this behavior expected out of version 81? I don't see anything in the release notes about this kind of change.

Asked by lf_kb 1 year ago

Answered by lf_kb 1 year ago

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Firefox Lockwise

I have a question about Lockwise and the integration of Monitor. It is claimed that since version 76, Firefox alerts for vulnerable passwords and breaches. In this arti… (read more)

I have a question about Lockwise and the integration of Monitor.

It is claimed that since version 76, Firefox alerts for vulnerable passwords and breaches.

In this article it is explained that Lockwise scans the stored passwords and warns if one of the passwords is identical to one leaked online as well as that it shows breach alerts for sites that have experienced security breaches.

I have Firefox 79, but I don't seem to get either behavior. I can see breaches for my email addresses in Monitor (where I had to manually add the email addresses). But I don't see anything in Lockwise. See the image below, for example. I created a password "abcde" for the website and nowhere does firefox tell me it's "vulnerable" or that it's been exposed elsewhere (it should at least say it's a terribly bad password).

I entered the "abcde" password in the Bitwarden plugin and it tells me (unsurprisingly) the password has been exposed "46564 times in data breaches".

This brings me to a second question: If Lockwise is unable to automatically show a warning if a password has been exposed/is vulnerable, is there an easy way to check that manually (and securely)? Bitwarden has the checkmark button right next to the password, which allows me to quickly check if a password has been exposed. Any way to replicate this in Lockwise? (To be honest, I would prefer the way it is supposed to work in Lockwise with a banner been shown automatically, instead of manually having to click, but it doesn't seem to work.)

Asked by Jan 1 year ago

Answered by spelled.with.k 1 year ago

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Computer does not remember my bank details

I have the option on the page openning my bank account to remember my customer number and DOB. I tick the option but it is never remembered . I suspect I have chosen an o… (read more)

I have the option on the page openning my bank account to remember my customer number and DOB. I tick the option but it is never remembered . I suspect I have chosen an option in Firefox that causes this but I do not know which option. Barry Cross

My email is" cross.barry@gmail.com"

Asked by cross.barry 1 year ago

Answered by cor-el 1 year ago

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Firefox Sept. 22nd Update and Blackboard Compatability

Hi guys! I'm a college student and my university uses Blackboard as a way to access our courses. Unfortunately, my Firefox has been breaking and not loading all of my cou… (read more)

Hi guys!

I'm a college student and my university uses Blackboard as a way to access our courses. Unfortunately, my Firefox has been breaking and not loading all of my courses. My university tech support is no help and they told me to contact Blackboard and Blackboard told me to use Google Chrome. I already installed Chrome so I can use it temporarily to do my coursework but I really don't want to use it permanently, I have my computer set up exactly how I like it and I prefer to use Firefox.

I think the problem started around when the September 22nd update for Firefox was automatically installed. Some things I've tried to fix the issue are: 1. Fresh install of Windows using the Razer Blade's recovery to factory default; 2. Update Windows to latest version (except the 2004 feature update, it causes my laptop to black screen on bootup); and 3. Fresh install of Firefox and changing my privacy settings to standard rather than the strict settings I usually use.

I didn't want to install an older version of Firefox because of all the warnings on the webpage, but I'm really not sure what else I can do. Has anyone else had this happen? Any fixes?

Asked by Aaron 1 year ago

Answered by packetson2 1 year ago

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Backing up from an older version

Ok, thanks, finally human help! I just had to change my pc and make a fresh install of the operating system. I used Linux mint on the last pc, and have Linux MX 18.3 on t… (read more)

Ok, thanks, finally human help! I just had to change my pc and make a fresh install of the operating system. I used Linux mint on the last pc, and have Linux MX 18.3 on the new one, currently in use. I took the precaution of copying my Firefox and Thunderbird folders from the old hard drive, as I have several years worth of bookmarks organised in to folders, irreplaceable. This was the way I had preserved that information in previous changes, and swapping the old folders with those in a new install worked fine. But now i find the new version has changed and the files differ and cannot therefore be swapped. I don't really want to get into blaming or how disappointed and annoyed I am, as this won't be the fault of the person helping, and that is appreciated. But back ups need to be backwards compatible or there is no point? So, not sure which version I had, but will have been a couple of years old with updates. In my 'etc' folder there was a Firefox folder, and in that I have a folder marked pref. In that folder there is a file named apturl.js and I have saved those folders. With my new install there is not even a folder for 'firefox' in my 'etc' folder. How do I proceed to restore my bookmarks? If I need to install and older Firefox version I will do so. Many thanks, Tony

Asked by shantiwaters 1 year ago

Answered by cor-el 1 year ago

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non functional Firefox Browser(one laptop only)

System: Windows 10 32-bit laptop Problem: non-responsive UI on one laptop only. This includes inability to configure local options. nothing works. Menus drop down, but… (read more)

System: Windows 10 32-bit laptop

Problem: non-responsive UI on one laptop only. This includes inability to configure local options. nothing works. Menus drop down, but no matter what is selected, the selection does not highlight, menu hides normally but no action is taken by the browser

If I manually type in the url it sits there. no spinning cursor, nothing.

Browser does NOT crash... It simply sits there doing nothing. All other browsers work fine.

What I have done Restart the laptop Double check Firewall permissions Ran a scan before and after installation (0 threats found) Logged in as administrator as well as user account Ran performance monitor nothing alarming noted Uninstall and Reinstall. (Problem still exists)

Asked by kyle.rondeau 2 years ago

Answered by kyle.rondeau 2 years ago

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How do I recover bookmarks for a laptop with fried hard drive and download them to a new laptop?

My MacBook Pro hard drive was fried. I have purchased a new laptop. Does Firefox have a backup for those files somewhere "out there" that I can access to download them … (read more)

My MacBook Pro hard drive was fried. I have purchased a new laptop. Does Firefox have a backup for those files somewhere "out there" that I can access to download them into the new computer?

Thanx,

John

Asked by jlleidy56 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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Firefox Sync didn't get everything, how to proceed?

Hi. I am moving my Firefox settings from the old IBM to the new MintBox computer. Both run Linux Mint. Procedure so far followed: 1. Bring over key4.db and logins.json… (read more)

Hi. I am moving my Firefox settings from the old IBM to the new MintBox computer. Both run Linux Mint. Procedure so far followed:

1. Bring over key4.db and logins.json 2. Sign in to Firefox sync and import everything.

Over here I got my custom settings to save all cookies, even third party cookies, for the session. There were Exceptions, which did not come over. (Here I will Allow Always the websites I keep a cookie to log in automatically or set site preferences. I may even blockm certain third party sites from storing cookies. These deviate from the default, to allow for session.)

I did not get the custom thumbs I created over there for my New Tab start page pinned sites. I got the pinned sites OK.


This didn't work: I copied the .mozilla folder from my home and pasted it here by way of a flash driveafter backing up this profile. That didn't work when I brought Firefox up from a Thunderbird Mail link.


So now I looked to see what my Profile folder is called, stored in my home/.thunderbird/firefox/{Profile} as found under Firefox Help > Troubleshooting. I copied that folder onto a flash drive and have it available here.

How best to proceed? First I back .mozilla up, then open Firefox and go to the Troubleshooting page and open my active Profile. Then:

Copy selected files from my Profile over on the Flash drive and paste them individually here?

Delete everything here before pasting in a copy of the contents of the imported profile?

Don't delete anything here and paste contents of my imported file, overwriting?

I am tending to want to go with the first choice, adding or replacing files here with selected files from the imported copy sitting on the flash drive.

Is there a specific list and description of the various profile files I need to paste in? An up-to-date reference containing this info?

[b]Running Linux Mint 19.3 64-bit MATE on the old IBM Running Linux Mint 20 Cinnamon on the new MintBox Mini 2 (Pro)/b

Thank you.

Asked by Linux_Mint_Firefox 1 year ago

Answered by cor-el 1 year ago