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  • Archived

Dark themes - menus don't display properly (dark text on dark background)

Using Firefox on Debian, on ChromeOS. Set the 'dark' theme or or the new Colorways themes when the background is dark. The menus (in the menu bar, context menus, and sel… (read more)

Using Firefox on Debian, on ChromeOS. Set the 'dark' theme or or the new Colorways themes when the background is dark.

The menus (in the menu bar, context menus, and select drop-downs in web pages) display as dark text on a dark background, so they're barely legible. The highlighted menu item shows as light text on a light background. Attached an example showing the bookmark menu.

Has anyone got this? I raised a bug in bugzilla but it's been marked as 'not reproducible', but that was on Ubuntu: https://bugzilla.mozilla.org/show_bug.cgi?id=1725987

Asked by Rob 6 months ago

Last reply by Rob 6 months ago

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Virtual keyboard not coming up in tablet mode of laptop after windows 11 update

Except Firefox browser whenever I'm in a tablet mode and click on a text field the virtual keyboard comes up in edge, chrome. I'm using lenovo yoga 2in 1 tablet. I've al… (read more)

Except Firefox browser whenever I'm in a tablet mode and click on a text field the virtual keyboard comes up in edge, chrome.

I'm using lenovo yoga 2in 1 tablet. I've already tried running the firefox with all themes and add-on disabled, no luck.

We are group of 30 and i know 10 more people who are running firefox with windows 11 on 2in1 laptops and facing the same issue. (keyboard will not come up if we click on search bar, or any item where text imput is required)

Issue is only present in tablet mode and prior to windows 11 update everything was working fine.

Please let me know if any additional information is required.

Asked by adrot007 6 months ago

Last reply by adrot007 6 months ago

  • Solved
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Firefox will not show reviews from certain sites

Since the last 3 updates I have not been able to get Firefox to display peoples reviews on certain sites like Cabelas.ca. when I use other browsers there is no issue. I m… (read more)

Since the last 3 updates I have not been able to get Firefox to display peoples reviews on certain sites like Cabelas.ca. when I use other browsers there is no issue. I much prefer Firefox over chrome but I have to use Chrome in order to read any reviews on products. Is this a browser issue or during the updates did something change that I am not seeing?

Asked by Ugly1 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

Delete Firefox Account I no Longer have Email Access to

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email t… (read more)

I recently changed jobs and my old work email address is now closed. I had originally created the account using my personal gmail account, but changed the primary email to my old work email. Now I cannot create a new Firefox Sync account using my personal gmail since it is tied to this defunct Sync account. I can log in with the email and password, but it won't let me change any settings with my account without a verification code. I called a friend at my old work and there is no way for them to temporarily reactivate my email account.

Is there any way that I can get this account deleted without the verification code? I don't care if the data is lost. I wanted to start over from scratch anyways. I can view my profile data through the support page, but when I click on the delete account option, it continues to ask for the verification code. If there is a way on the back end to completely delete it, I would appreciate it.

Asked by dfsalazar 6 months ago

Last reply by Bithiah 6 months ago

  • Archived

Some websites won't show properly on firefox but work normally on other browsers.

Hello, When I try and go to some websites like https://source.android.com/ or https://developer.android.com/ the text on that webpage breaks. This seems to only happen on… (read more)

Hello, When I try and go to some websites like https://source.android.com/ or https://developer.android.com/ the text on that webpage breaks. This seems to only happen on firefox and not other browsers such as brave or chrome. I have tried giving firefox a "tune up" and turning off my extensions with no luck. I have found a solution that works temporarily which is pressing ctrl + f5 to refresh the page but that stops working after I close the tab. Another problem is that on some websites such as https://www.metrobyt-mobile.com/ the navbar at the top wont load on firefox but would on other browsers. Any help with this would be greatly appreciated.

Asked by mariobob 6 months ago

Last reply by mariobob 6 months ago

  • Solved
  • Archived

Stripe.com crashing Firefox

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turne… (read more)

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turned off tracking protection for Stripe at the address bar, lowered tracking settings to standard in FF, turned off hardware acceleration, and contacted Stripe directly. But they can't help with browser specific issues accept to offer standard solutions, which I already tried. Also, Stripe works fine in Chrome.

I'm using 1password extension, and for plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc. I deactivated both those plugins but no use. Ideas? Thanks! Ken

Asked by kenjensen990 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

  • Archived

INCREDIBLY slow to load pages and tab crashes

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and … (read more)

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and Safari because of the data mining they do.

That said, I am very frustrated with Firefox performance on both my Windows PC and my Apple MacBook. I have several pinned tabs. It takes what feels like FOREVER for the pinned and other tabs to open and fully load from the previous session. In fact, some tabs, pinned or not pinned, take easily 15 -20 minutes before they fully load, if they ever load. I also have several tabs that crash all the time - TitanTV, LinkedIn, IMDB, iCloud, Cozi, YahooMail, etc. There are also times where a tab or page gets so hung that I have to close Firefox and start it again. I have uninstalled and reinstalled numerous times. I have not found any useful assistance on this support forum or with general web searches.

Can someone PLEASE help me solve this as it is way beyond annoying?

Asked by BBBB1290 6 months ago

Last reply by FredMcD 6 months ago

  • Solved
  • Archived

Failing to save extension data in SQLite DB

I have used an extension named "Update Scanner" for several years, but now it no longer functions. The data I ask it to save is not saved, or returned when requested. Wh… (read more)

I have used an extension named "Update Scanner" for several years, but now it no longer functions. The data I ask it to save is not saved, or returned when requested.

What do I need to do to get it functioning again. It is the current version 4.4.0

EDIT: I can see the WAL and EHM files come and go, but the DB doesn't save the data.

Asked by Travellingman 6 months ago

Answered by Travellingman 6 months ago

  • Solved
  • Archived

Browser hacked?

So I was reading manga and the top fifth of my monitor went white. Full white. Non-interactable. Almost like it's not there. I can't access task menus or bars. No tabs. N… (read more)

So I was reading manga and the top fifth of my monitor went white. Full white. Non-interactable. Almost like it's not there. I can't access task menus or bars. No tabs. No search. Nothing. Uninstalled and Reinstalled and problem persists. Cleared cache and cookies.

OS Info: Edition: Windows 10 Home Version: 20H2 Installed: ‎8/‎1/‎2021 OS build: 19042.1288 Experience: Windows Feature Experience Pack 120.2212.3920.0

Device Info: Processor: 11th Gen Intel(R) Core(TM) i7-11700KF @ 3.60GHz 3.60 GHz Installed RAM: 16.0 GB (15.7 GB usable) System type: 64-bit operating system, x64-based processor

Mozilla Info: Up to date. Checked for updates by using keyboard commands (Ctrl+Alt+A).

Asked by sierramcgivney 6 months ago

Answered by FredMcD 6 months ago

  • Solved
  • Archived

Access denied error using windows 11 for URL https://my.xfinity.com/?cid=cust MS Edge works fine for the same URL

Getting this error when browsing to https://my.xfinity.com/?cid=cust : Access Denied You don't have permission to access "http://my.xfinity.com/?" on this server. Referen… (read more)

Getting this error when browsing to https://my.xfinity.com/?cid=cust : Access Denied You don't have permission to access "http://my.xfinity.com/?" on this server.

Reference #18.2f034017.1636300530.ec4a141

MS edge works okay on the same laptop & same url. This is with Windows 11

Asked by donohue.db 6 months ago

Answered by donohue.db 6 months ago

  • Solved
  • Archived

Check Spelling not showing english

I have added addons both english GB and US and i added them in the language setting too but no matter what i can't select them in the spell check when spell checking word… (read more)

I have added addons both english GB and US and i added them in the language setting too but no matter what i can't select them in the spell check when spell checking words like this one the only one that appears is Swedish which is my language, i hope you guys can help me because i checked other reports on this issue but as far as i encountered they were already english people using english browser with english spell check or smth like that

Asked by Dr. Duckling 6 months ago

Answered by cor-el 6 months ago

  • Archived

Text on google and some sites doesn't preview correctly

Not sure why, but my firefox doesn't seem to preview text correctly on some sites and google. I've tried to look into what might be coursing the problem but can't seem to… (read more)

Not sure why, but my firefox doesn't seem to preview text correctly on some sites and google. I've tried to look into what might be coursing the problem but can't seem to find a solution that works...

See example bellow where words are very tightly joined togeather.

Asked by joshbale 6 months ago

Last reply by joshbale 6 months ago

  • Solved
  • Archived

Installed language packs are not shown as spell check options

Only my native Russian language is available for spell check, no matter what language packs are installed. I have same problem for a long time on Firefox Browser and Fire… (read more)

Only my native Russian language is available for spell check, no matter what language packs are installed. I have same problem for a long time on Firefox Browser and Firefox Developer Edition (now on 94.0.1 and 95.0b3 respectively) with different Mozilla Accounts, so I guess problem is platform specific.

Please help to find direction to dig to  : )

Asked by Y-W-R-A 6 months ago

Answered by cor-el 6 months ago

  • Solved
  • Archived

Loss of/unable to access, bookmarks/passwords since upgrate to 94.0.1. version of Firefox

I just upgraded to Firefox 94.0.1. and have lost all my bookmarks and passwords. I have tried to import backups but Firefox is "Unable to process the backup file". This … (read more)

I just upgraded to Firefox 94.0.1. and have lost all my bookmarks and passwords. I have tried to import backups but Firefox is "Unable to process the backup file". This means that I have, for now, lost access to all 1555 bookmarks I have which is as you can imagine extreamly frustrating and anoying. Is it possible to roll back to an earlier version which may work or to produce a fix for this version?

Asked by sic_pupy 6 months ago

Answered by cor-el 6 months ago

  • Archived

Firefox Bookmarks duplicating.

For some reason, sometimes in minutes and other times hours, my bookmarks keep duplicating. Often a duplicate shows up under the original bookmark as well as A-E alphabet… (read more)

For some reason, sometimes in minutes and other times hours, my bookmarks keep duplicating. Often a duplicate shows up under the original bookmark as well as A-E alphabetically duplicating at the natural end of the bookmarks, i.e. after the last (Z) alphabetical bookmark. I deleate the duplicates and they come back within minutes. I logged out of sync but still have duplicates forming. How do I stop this?

Asked by vjparker 6 months ago

Last reply by cor-el 6 months ago

  • Archived

AVG "blocked rundll32" from accessing passwords in my Firefox browser

I keep getting from AVG's Free Antivirus they've "blocked rundll32" from accessing passwords in my Firefox browser. This comes when I'm only using my mail in Firefox. Mi… (read more)

I keep getting from AVG's Free Antivirus they've "blocked rundll32" from accessing passwords in my Firefox browser. This comes when I'm only using my mail in Firefox. Might it be reacting to Firefox's saving my passwords?

Asked by LoiS 6 months ago

Last reply by cor-el 6 months ago

  • Archived

Got a "Secure Connection Failed" message when my e-mail worked JUST FINE just an hour ago, why not now?

I hope you can help me, because I have only this ONE e-mail address for EVERYTHING. I have NEVER gotten this message before, & there is NO reason I should be getting … (read more)

I hope you can help me, because I have only this ONE e-mail address for EVERYTHING. I have NEVER gotten this message before, & there is NO reason I should be getting it now. I was JUST THERE, IN my e-mail account & it worked just fine. I am still on the same browser section & went to check for an incoming message & Firefox won't let me into my ONLY e-mail account, for NO good reason. I DEMAND some HELP getting into my E-MAIL. I NEED ACCESS to this account. I do EVERYTHING through that account, & I HAVE NO other. PLEASE HELP!!!!! *NOW*!!! I'm PANICKING! RESPOND IMMEDIATELY. I would also include a screenshot, but your STUPID new browser updates no longer ALLOW me to. I'm starting to HATE this new Firefox, it SUCKS, just so you know. I need IMMEDIATE help, so someone had BETTER get to me in a CHAT right NOW. I CAN'T get an E-MAIL from you, because YOU WON'T LET ME IN to my ONLY e-mail account, so WHAT am I supposed to do NOW? You can't even CONTACT me. I'll tell you what, yes you can. You WILL have SOMEONE call me at THIS number IMMEDIATELY to HELP me get into my E-MAIL account > 1 - 719 - 890 -1660 > THANK you.

Asked by windsinger5 6 months ago

Last reply by windsinger5 6 months ago