Showing questions tagged: Show all questions
  • Solved

Add Shortcut Button Missing

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so there… (read more)

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so theres no reason for it to be gone.

Asked by Cruz Ramos 3 months ago

Answered by Denys 2 months ago

Cancel Mozilla VPN

Can't find any way to cancel Mozilla VPN. It is not working. Cannot find ANY help to resolve the issue. It hasn't worked in over a year, and it just renewed. Not really w… (read more)

Can't find any way to cancel Mozilla VPN. It is not working. Cannot find ANY help to resolve the issue. It hasn't worked in over a year, and it just renewed. Not really wanting to pay for something that is not working, and has not worked for over a year, and there appears to be no real help to remedy this problem. Pretty easy request... I want to cancel, and would like the refund (30 days that you advertise, and be done with Mozilla. Please make my day and cancel this subscription and refund my money.

Thanks!

Asked by Theresa Reyes 2 months ago

Last reply by James 2 months ago

Profiles sync among devices

Is it possible to sync all profiles among different devices? So they are tied to your mozilla account, then you get the option to choose which profiles to add on a differ… (read more)

Is it possible to sync all profiles among different devices? So they are tied to your mozilla account, then you get the option to choose which profiles to add on a different firefox browser. Mac and windows for example.

Also it would be nice to be able to change the "banner?". Basically the thing surrounding the profile image.

Asked by julian_hana 2 months ago

Last reply by julian_hana 2 months ago

Firefox keeps freezing/crashing after a few minutes of usage.

26200.6899 - Windows 11 pro OS version 144.0.2 (64-bit) - Firefox version After a few minutes of usage, firefox keeps freezing and crashing. Very frustrating. Seems to … (read more)

26200.6899 - Windows 11 pro OS version 144.0.2 (64-bit) - Firefox version


After a few minutes of usage, firefox keeps freezing and crashing. Very frustrating. Seems to have started happening after recent OS upgrade.

Asked by m.perrott 2 months ago

Last reply by m.perrott 2 months ago

AI and copilot

re: AI and copilot Both the above have recently appeared on my old Dell Optiplex Desktop and are causing glitches and other problems (slowing down and sluggich performa… (read more)

re: AI and copilot


Both the above have recently appeared on my old Dell Optiplex Desktop and are causing glitches and other problems (slowing down and sluggich performance). For instance, on my Google Search page, my contact list is being blocked by a panel connected with this new installation, and is losing me access to my Contacts. How can I solve this problem, please.

If possible, I would like this programme removed from my compure

Asked by colkins 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Solved

Sound has disapeared in Firefox

I am running Firefox 144.0 on kubuntu 24.04.3 LTS I have lost sound on Firefox. I have opened the same sites in Chrome and the sound is working fine. It's only in Firefo… (read more)

I am running Firefox 144.0 on kubuntu 24.04.3 LTS I have lost sound on Firefox. I have opened the same sites in Chrome and the sound is working fine. It's only in Firefox. I have tried several sites including Udemy, YouTube, and radio programs, no sound from Firefox. The problem started in the middle of a Jit.Si session. All of a sudden the sound disappeared. I thought that restart Firefox would help, then restart the computer would help. But the problem has continued. The speakers is turned on the volume is up, just not a sound from Firefox. What to do?

Asked by Mads Peter Jensen 3 months ago

Answered by Nathan Giovannini 3 months ago

  • Solved

Strange shopping card icon - how can I remove it?

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web brow… (read more)

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web browser.

Asked by nico-steiner 2 months ago

Answered by TyDraniu 2 months ago

  • Locked

Multiple processes

I have been using Firefox for many, many years. As of late I find it is constantly slowing or freezing and when I check with taskmanager I find Firefox has opened and is… (read more)

I have been using Firefox for many, many years. As of late I find it is constantly slowing or freezing and when I check with taskmanager I find Firefox has opened and is running as many as 85 processes. I have tried the recommended methods of limiting it...but the performance options do not provide the ability to limit processes as set out in the instructions....and changing the browser.tabs.remote.autostart to false also did not work. If I can't fix this, I will have to stop using Firefox. I am using version 144.0

Asked by drw353 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Locked

Multiple processes

I have been using Firefox for many, many years. As of late I find it is constantly slowing or freezing and when I check with taskmanager I find Firefox has opened and is… (read more)

I have been using Firefox for many, many years. As of late I find it is constantly slowing or freezing and when I check with taskmanager I find Firefox has opened and is running as many as 85 processes. I have tried the recommended methods of limiting it...but the performance options do not provide the ability to limit processes as set out in the instructions....and changing the browser.tabs.remote.autostart to false also did not work. If I can't fix this, I will have to stop using Firefox. I am using version 144.0

Asked by drw353 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Rules section of Inspector window in Web Developer Tools

Hi, I like to use the Inspector window to modify layouts for printing &/or save as pdf only portions of a page or a whole page that's not laid out in a printer friend… (read more)

Hi, I like to use the Inspector window to modify layouts for printing &/or save as pdf only portions of a page or a whole page that's not laid out in a printer friendly way. Lately in the "Rules" pane of the Inspector window, I've noticed something I've never seen before. Normally it shows a list of rules for properties, attributes, etc...(CSS) which I can select or locate and change/modify with virtually no problems. Lately in that pane I've been seeing an item with an italicized title "element attributes style" and a lock icon on the upper left next to that text and it doesn't show show a link to the CSS page on the right side, nor does it allow me to select anything within. Does anybody know about this ?...is it some new setting or something that's changed in the newer versions of the browser. A couple of months ago I updated FF, which I hadn't done for awhile, and also just by chance, since that update I hadn't really used the Inspector for one reason or another, so I'm wondering if it's just a coincidence, since I had never seen it before. I'd appreciate any info or opinions about this. Thanks and wish everyone all the best.

Asked by Chris 6 days ago

FIREFOX FREQUENT CRASHES

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END S… (read more)

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END SAGER LAPTOP WITH 32GB RAM. I INSTALLED THE FREQUENT FIREFOX UPDATES BUT THE PROBLEN PERSISTED EVER SINCE VERSIONS 42X WERE RELEASED. I TRIED THE 32-BIT VERSION BUT THE PROBLEM PERSISTED. FINALLED, I TRIED THE DEVELOPER VERSION: NO MORE CRASHES! I READ THE RESPONSES FROM YOUR CLUELESS STAFF TO OTHER CUSTOMERS WITH THE SAME TROUBLE. THIS IS NOT A WINDOWS ERROR; THIS IS A FIREFOX APPLICATION ERROR. MAYBE SOME OF YOUR FIREFOX DEVELOPER CODERS SHOULD ASSIST THE 32-BIT AND 64-BIT DEVELOPERS. OR, DUMP THE VERSION 4X CODE AND BUILD ON THE MORE STABLE 39X CODE. ALSO, DON'T BLAME WINDOWS FOR FIREFOX APPLICATION ERRORS. AND...NEVER SUGGEST A WINDOWS REINSTALL FOR FIREFOX ERRORS!!!

Asked by glee018b1 3 months ago

Last reply by Paul 3 months ago

  • Solved

ftp and firefox

I tried to use a ftp link setting firefox as the default ftp app, not realizing firefox no longer supports ftp. I am unable to reset the default app and can't find the se… (read more)

I tried to use a ftp link setting firefox as the default ftp app, not realizing firefox no longer supports ftp. I am unable to reset the default app and can't find the setting to do so. I downloaded filezilla and wish to set it to be the default app for ftp. Can someone help me with this? Before anyone suggests it, resetting firefox to default settings is not an option.

Asked by Wayne 3 months ago

Answered by mattc 3 months ago

Why do we have to create a new profile every SINGLE time Firefox updates

Every SINGLE time Firefox update now, we have to create a new profile, EVERY SINGLE TIME. We loose all our open tabs, passwords, history, bookmarks, everything. Why is y… (read more)

Every SINGLE time Firefox update now, we have to create a new profile, EVERY SINGLE TIME. We loose all our open tabs, passwords, history, bookmarks, everything.

Why is yours the only browser that does this, and how do we stop this from happening.

This is having an effect that is starting to drive me away from using all your products.

Asked by mbrown9 1 month ago

Messages not sent - "Did Not Connect: Potential Security Issue".

Greetings. Several times today I have had messages not sent because of this error message: "Did Not Connect: Potential Security Issue". I am sending political messages… (read more)

Greetings.

Several times today I have had messages not sent because of this error message: "Did Not Connect: Potential Security Issue". I am sending political messages and am concerned that Mozilla is blocking me. I have sent hundreds of similar messages over the years with no problem.

What's up now?

Thank you. Sincerely, Gail Forrest

Asked by gailforrest 1 month ago

Hello why my firefox installation 1440b6 64 bit on windows 10 do not autocomplete the third field in a form login

Hello why my firefox installation 1440b6 64 bit on windows 10 do not autocomplete the third field in a form login .. namely , username and identification password are… (read more)

Hello why my firefox installation 1440b6 64 bit on windows 10 do not autocomplete the third field in a form login ..

namely , username and identification password are correctly filled , but the third field (that in my case are named "company ID") would not, it remain empty, and i need to manually fill in each time. Actually this happen only on a one site , but may be because only this site that i use have a three field to fill in the login page...all the others need only password and username

thankyou kind regards klx140

Asked by klx140 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago