Gah. Your. tab just crashed.

I keep getting the attached message when I sign into my bank. This just started yesterday (9/4/24), but when I sign in with another browser I don't have a problem? … (read more)

I keep getting the attached message when I sign into my bank. This just started yesterday (9/4/24), but when I sign in with another browser I don't have a problem?

Asked by hlbaileys 3 months ago

Last reply by mtfrank 3 months ago

I cannot load duolingo webpage.

I cannot load duolingo webpage. Until yesterday, it loaded on my laptop without a problem. Now, when I go to this page, it is stuck in "loading." I can, however, load… (read more)

I cannot load duolingo webpage. Until yesterday, it loaded on my laptop without a problem. Now, when I go to this page, it is stuck in "loading." I can, however, load the page on Bing. I can also load it on Firefox on a DIFFERENT computer.

I can load all the other webpages that I have tried on my laptop on Firefox as usual. The only webpage that is not loading is Duolingo.

Thanks James Kern

Asked by jameskern 3 months ago

Last reply by jonzn4SUSE 3 months ago

the past 4 producers have told me they cant hear me. its a firefox issue

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me an… (read more)

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch to google and firefox because it was clearly a firefox issue. someone on their end fixed it. it was working for a while. now its back to people not being able to hear me again when its not a me problem. i keep reporting it and its not being fixed. how do i escalate this? why does this keep having every few months?

zero issues on google chrome browser while video chatting. zero issues on zoom. its firefox's google videochat that people cant hear me. feels like a repeat issue of what happened months ago when the issue wasnt with me. please fix this again

Asked by rachelcenter 3 months ago

Last reply by jonzn4SUSE 3 months ago

clearing history

when I am on facebook I like to clear the history before I get off < but latley when I do this when I try to get back on it wants a password then a security code to ma… (read more)

when I am on facebook I like to clear the history before I get off < but latley when I do this when I try to get back on it wants a password then a security code to make sure it is me Cant figure it out or get it to stop This is on Firefox* Bulleted list item

Asked by jammers25 3 months ago

Last reply by ThePillenwerfer 3 months ago

Reddit and other sites are slow or not loading in private browsing

This an interesting one. When running Firefox on my personal Macbook. I've been recently having issues loading sites like Reddit, Facebook and a few others in private bro… (read more)

This an interesting one. When running Firefox on my personal Macbook. I've been recently having issues loading sites like Reddit, Facebook and a few others in private browsing mode.

The issue seems to only affect certain sites, browsing the rest of the internet I have no issues. However, with these sites, they simply either will not load or require multiple refreshes to work.

Even more interesting, my work Macbook has a similar ecosystem and works fine.

I have updated and reinstalled Firefox, cleared caches and history. And run both with and without VPN. As well as being sure to reboot the Mac before trying each new attempted fix.

Does anyone have any idea what's happening or what my next steps might be before I go to Apple for help?

Asked by michaelpace 3 months ago

Last reply by jonzn4SUSE 3 months ago

FF DOESNT WORK

Let's be clear: there IS zero support for FF. WINDOWS version notwithstanding, computer manufacturer put aside, my ability to properly plug-in the system to an AC outlet … (read more)

Let's be clear: there IS zero support for FF. WINDOWS version notwithstanding, computer manufacturer put aside, my ability to properly plug-in the system to an AC outlet assumed, FF is DEAD.

I have been waiting for an answer, over a YEAR, and the issue at hand is the very basis for using a browser.

One day/once upon a time, OVER A YEAR AGO, FF throttled DOWN from 300mbps to - as of today, Sept 7 24 - 1-10mbps!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It also started blocking access to websites such as my local Home Depot.

I switched to BRAVE.

I have "contacted"/posted this eventuation on every and all sites I could find with NO/ZERO response, broaching help.

Manu Andino (Mozilla Support), was the ONLY response I got and, of course, there is NO/NADA/ZERO help from him at the inappropriately, fraudulently, deceptively named SUPPORT.

This horror story is integral to the current trend of not caring about customers, clients, users and/or repeat "business". There exists NO technically competent personnel, with or without understandable accents, due to big, dirty, corporations or entities' attitude, that employee salaries/wages is money pissed-away. There is NO customer "service" outside of the way a prostitute "services" a service-person, on shore leave, in a strange port.

FF is dead. I have buried it. It is a painful memory whose name does not deserve to be mentioned.

Phil Isard

[Telephone number]

[Address]

Asked by WF3W 3 months ago

Last reply by Paul 3 months ago

Google Cherokee/English Firefox add-on can't find

Google says they have a Cherokee/English Mozilla Firefox Translator add-on. I grew up on the Cherokee Nation 60 years ago and sometimes I forget a word. Where can I find … (read more)

Google says they have a Cherokee/English Mozilla Firefox Translator add-on. I grew up on the Cherokee Nation 60 years ago and sometimes I forget a word. Where can I find this add-on for Firefox? The one answer I got from a volunteer was to visit the "Firefox store. I could not find the store either.

Asked by aniawa 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

loss of sound in add on extension check4change

How do I get sound back on the add on extension "Check4change" ? it has always worked and then stopped one day. I have tried all the suggestions of reloading the ext… (read more)

How do I get sound back on the add on extension "Check4change" ? it has always worked and then stopped one day. I have tried all the suggestions of reloading the extension and even removed and reinstalled Firefox, it was no help. I have sound in Firefox, just not while using the check4change add on extension.

How do I recover sound while using the extension?

Asked by Steve Siegler 3 months ago

Last reply by Edward Sullivan 3 months ago

Sites with logins not working/freezing on login page?

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of website… (read more)

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of websites that are crucial to my operations. Like Elementor.com. when I need to connect to my account, I enter my username and password and it just stays frozen on the login screen. If I go the Edge, it works just fine, but FF keeps hanging on websites????

Asked by Doug Sooley 3 months ago

Last reply by cor-el 3 months ago

Firefox starts when pc starts up

All of a sudden every time I start my laptop Mozilla starts up. How do I stop that? I have read and tired a few things but they don't seem to work. I am not technical … (read more)

All of a sudden every time I start my laptop Mozilla starts up. How do I stop that? I have read and tired a few things but they don't seem to work. I am not technical at all so am guessing it is something I have done or am doing wrong. Hopefully you can set me straight and get this fixed once and for all. Thank you

Asked by rancher4951 3 months ago

Last reply by cor-el 3 months ago

Firefox is using hundreds of MBs of memory and causing my computer to run slowly

I only have a few tabs open at any one time, usually only one or two. I only have adblock plus and bitwarden as extensions. But when I open firefox desktop, even before I… (read more)

I only have a few tabs open at any one time, usually only one or two. I only have adblock plus and bitwarden as extensions. But when I open firefox desktop, even before I've navigated to any page, it is using a few hundred MB to almost a GB of memory.

Asked by Patrick Knowles 3 months ago

Last reply by pds3601o 2 months ago

Firefox will not load. I receive this message: Error: Platform version ‘130.0’ is not compatible with minVersion > = 129.0.2 maxVersion < = 129.0.2

Firefox will not load. I receive this message: Error: Platform version ‘130.0’ is not compatible with minVersion > = 129.0.2 maxVersion < = 129.0.2 I cannot use Fi… (read more)

Firefox will not load. I receive this message: Error: Platform version ‘130.0’ is not compatible with minVersion > = 129.0.2 maxVersion < = 129.0.2

I cannot use Firefox due to this error message. What do I do now?

Asked by Connie Sutliff 3 months ago

Last reply by Kiki 1 month ago

Firefox starting as normal, operating as normal for ninety seconds to two or three minutes, then shuts down

Last night I was using Firefox normally when it abruptly closed all windows and turned off. I turned it back on again. It told me it could not restore the tabs, so I star… (read more)

Last night I was using Firefox normally when it abruptly closed all windows and turned off. I turned it back on again. It told me it could not restore the tabs, so I started a new session. Firefox behaved normally, went to the sites I asked, and in approximately two minutes, did the same thing. Simply closed as if I had closed it. Turn it back on. It says it cannot restore previous tabs. It will come on, go to requested site, operate normally for a very short time, then close without warning. Made sure I had the latest version of Firefox. I do. Have tried hard restart, turn computer off, turn it back on. Same. Have tried uninstalling and reinstalling Firefox. Behaves the same on reinstall. Says it cannot restore tabs. Start new session. Brief period of normal behavior, then all windows close as if turned off. Does not matter what the site is I go to.

Please note that I am an older autistic person who is very computer illiterate and is extremely distressed by these events. Please bear with me and please be patient with me.

Asked by Gift Horse Productions 3 months ago

Last reply by Robert Lee 3 months ago