Firefox Community Forum

Dear Firefox Support, My issue is with the browser I use 136.0.1 (64-bit). Select Help menu (Restart to update Firefox) I've preformed this task several times so far and I keep getting the something over as I click on Help menu. I restart the browser again however it is the same thing "Restart" again. What is my next step here?

Thank you, Dave 18 March 2025

your updates do not work and repeatedly we messages to update your browser that never does update! so do we have to delete this Linux program to replace it with something that actually works or are you willing to fix the glitches in your system?

I can't seem to update to the latest version of Firefox.

Steps on macOS 15.2: 1. In previous version of Firefox, get dialog to update to current version of Firefox 2. Click Restart to update Firefox. 3. Enter admin user name and password to allow Firefox to install a helper 4. Got a request to let Firefox access my devices. My devices are not Firefox's business, so I replied Don't allow. Note: 3 and 4 may have been swapped.

Expected result: Get a dialog that Mozilla corp has installed something; Firefox relaunches with the new version

Actual result: Get a dialog that Mozilla corp has installed something

Attempted workaround:

5. Click Firefox icon in the dock

Expected result: Firefox launches

Actual result: Get dialog asking me to enter admin user name and password to allow Firefox to install a helper.

6. I do so.

Expected result: Get a dialog that Mozilla corp has installed something; Firefox relaunches with the new version

Actual result: Get a dialog that Mozilla corp has installed something

Attempted workaround:

7. Click Firefox icon in the dock

And I get a strange feeling of deja vu as the process repeats and I am unable to launch Firefox.

If I look at the macOS console and filter on Mozilla, I notice these two messages from org.mozilla.updater:

1. Server doesn't exist or doesn't provide correct selectors.
2. Failed to connect to update server after several retries.

I have no idea how to proceeed.

Hi Mozilla friends,

I'm running OSX 10.9.5 and I just can't afford to buy another computer right now, all the more that my iMac works beautifully. I tried and cannot install the current Firefox. What am I to do? Many thanks, - Greg

Last night the 15th January 2025, the firefox decided to update, buy it self closing the browser, however when it restarted it now comes up an Error, something along the lines of 134.0.1 and 134.0 MinVersion, if you have seen this you will know what I mean, it suggested to reinstall firefox, with that I did and I tried to porting all the setting and data and every thing, however it didnot import.

Where can I find the previous version that generated the error to start the import again... as there are links that I simply can not get any more

Cheers

So I updated to Sequoia on my Mac and have run into a variety of problems, i.e. Instacart won't open at all, Amazon has slowed down significantly, can't access my health insurance site (stops at login) and now today Firefox has an update but nothing is actually happening. The wheel just spins and spins and now everything on my machine has slowed to a stop. So my question is how do I stop the update from happening right now?

I have used firefox for several years. Lately I have consistently gotten a message that there is an error and Platform Version 130.0 is not compatible..... I have followed several suggested remedies on the Internet with no luck, with the most consistent remedy being to reinstall. Thjat hasn't worked. Do you have a solution or should I just go to another browser?

So I know this question has been asked and answered in various scenarios but so far I've not found one matching mine.

Personal PC. I'm on V 131.0.2 since a reinstall last year but only now realised no updates have been done since because of this msg. I've worked through the various fixes others used re policies, but I can't locate any policy files in the various locations suggested; registry editor (HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox key (don't have it) & others, about:config (nothing showing on a search), Program Files/Policies (don't have it), C:\Program Files\Mozilla Firefox\Distribution folder (don't have it). So I could not find the offending poicy DisableAppUpdate anywhere in locations offered by other posters etc.

Rather than taking forever to pin down the culprit, can I not just manually update to the latest version or will that delete all my settings/extensions etc?? Given how often it's crashing I'm almost tempted down that road except that I like to have my History intact as I often want to find a site I've not bookmarked.

Thanks.

After the last update a couple days ago Firefox does not come up correctly. Search doesn't work. Duck Duck Go seems to be the default search engine and Google is missing from the selection list when the left mouse button is pushed. I really don't know how to describe the problem. It does come up in troubleshoot mode more-or-less correctly. Something odd happened during the update. A screen came up with some sort of message about having run into some sort of odd problem and that it would have to stop and restart the process, which it did. Hasn't worked properly since.

Hallo zusammen,

ich kann meinen Firefox nicht mehr aufrufen, weil er wohl nicht kompatibel mit 133 ist. Es wird empfohlen zu deinstallieren und neu zu installieren. Aber dann sind meine Favoriten, Lesezeichen und Passwörter weg. Ich kann sie nicht sichern, weil ich keinen Zugriff auf die alte Version habe. Wie löse ich das Problem?

Viele Grüße Annette

Hello everyone,

I can no longer access my Firefox because it is probably not compatible with 133 (see screenshot). It is recommended to uninstall and reinstall. But then my favorites, bookmarks and passwords are gone. I can't save them because I don't have access to the old version. How do I solve the problem?

Best regards Annette

Hello, I'm having some problems with updating firefox. It started a few months ago that I got a Pop-up every time I started Firefox about needing to update it. But when I click on the prompt to update it, it leads me to this website: https://www.mozilla.org/de/firefox/new/?reason=manual-update , and after clicking on the download button I get to this site for about a second: https://www.mozilla.org/de/firefox/download/thanks/ after which it loads this site: https://download.mozilla.org/?product=firefox-stub&os=win&lang=de which my browser can't connect to (aka just gives me the standard error message as if you entered an invalid URL). Today I got this website pop-up when starting Firefox: https://www.mozilla.org/de/firefox/welcome/21/ which leads to the same outcome as above. After that I tried to update Firefox by going to the menu -> help -> about Firefox, which searches for updates but then tells me that I have the newest version installed already??? Even when I try to manually install a new version through this site: https://www.mozilla.org/de/firefox/all/ I still get the same result. Please somebody help me out here!

A new issue with Firefox. I download updates myself, not automatically. This morning after updating, I clicked to restart Firefox, and it restarts, but still shows that it needs to restart. Even after multiple attempts. How to resolve? Thanks

Good Morning! :)

I have a note book HP, which windows operating system was erased back in the past, I happily use mozilla. This device I use it exclusively as a monitor to watch TV.

I got the notification of the Mozilla update, I have downloaded many times in the laptop: firefox-136.0.1-tar.xz However does not run or execute the file and update the system and laptop. I am able to open the file, but that is all.

Please let me know what I am doing wrong to fix it.

Thank you very much for your attention

Ambriz Moya

I have received the 14 Jan Mozilla Update warning a few times now, and I have tried to update Firefox, but it seems my computer sytem is now too old - iMac 0X El Capitan 10.11.6. PLEASE NOTE, I have an iMac from early 2009 and I am now unable to update my system to any other Mac version.

I lost all my saved pages and bookmarks recently when I tried to update Firefox using the instructions online. Unfortunately it was only after updating removed old Firefox that I was then informed that I would not be able to use the new version with my computer. I was able to resurrect my old Firefox from a backup, and would like to continue to use it as I am very happy with Firefox as a browser.

Are there any work-arounds that would allow me to use Firefox on my iMac - it is working perfectly and has just been cleaned and I've had a new hard drive installed - it seems incredibly wasteful to have to buy a new computer! Yours hopefully!

Hi there, Im on a windows 10(ish) and yesterday got this problem after the auto update to firefox 133.0.3 - Update is not working. error window says platform version 133.0.3 is not compatible with minVersion >= 133.0... how can I fix this?

I've seen that there was a similar issue back in October with a previous version. Tried to follow instructions and reinstaled firefox from mozilla. But the problem is still there. Restarted after reinstalling and still getting the same error message. ((( Please help )))

My computer downloads your updates over and over again, tying up my computer--none of the downloads ever loads This problem is can only be fixed by pull the plug restarts as these downloads will not stop until I do this