Firefox Community Forum

I just found out the hard way that trying to add troubleshooting information to a question can cause one to lose whatever was written as clicking "try these manual steps" opens in the same tab and erases everything one has written.

"Troubleshooting Information (optional): We can't automatically get your browser's troubleshooting data, please try these manual steps."

Please add a note that clicking on "try these manual steps" will cause you to lose everything you have typed in previously - so right click and click "Open link in new tab"

(using FF 142.0.1 on a Windows 11 laptop)

Firefox is diverting known safe sites stating they are dangerous and then redirects to http://147.45.69.3/ which in turns send you to other sites. It also happens in Chrome so they must use the same system. The sites are totally safe I use them all the time but lately get redirected and it is getting very annoying

I canceled my google account because our computer was hacked. I can no longer get into my PayPal account and to add funds to my account so I need to open a new account so I can automatically pay for apps, etc

Trying to log into Amazon and Firefox is request a Passkey. I selected to log in with my usually password and the passkey request will not go away...WTF Firefox this is total bs that this type of request is being even suggested when I have a password, pin and phone verification to already login.

Chase bank has recently put a front end check that blocks all users with Windows 7 ,8 ,8.1. They have a page that says the browsers need to be changed to ones supported, yet they ignore the version of the browser "Firefox Setup 115.31.0esr.exe" which Mozilla updates monthly for security fixes. Thus they are effectively forcing anyone that bought a computer from 10/22/2009 to 01/10/2023 14 years.

I would like to know the number of users that are using the Firefox Setup 115.31.0esr release so that I can make Chase aware of how many home users they are impacting with this front end block to logging into Chase for our checking, savings, credit cards and mortgages. With some actual numbers they may reverse this problem by simply removing the front end check of windows version before allowing user login.

Without some idea of the potential number of users being blocked from access, they may just continue to ignore us.

And now that Windows 10 is not longer a supported version of Windows, will that be next. Steven Hudson [edited email from community support forum]

I have Firefox set to use the built-in .pdf viewer to avoid Adobe's intrusive AI features. I have disabled Adobe's AI features in the Acrobat settings, that does not seem to apply when Firefox opens the Acrobat reader. Consequently, I have to fight off AI "suggestions" and offers of help when I simply want to read a document from the web.

So I set Firefox to use the built-in reader. After 1-2 seconds, it switched to Adobe, and brings up all the annoying AI features. How can I keep Firefox from switching to Adobe?

As a test, I renamed Acrobat.exe to AcrobatX.exe. Firefox behavior did not change. I also killed all Acrobat-related tasks in Task Manager. My document still displayed in Acrobat after 1-2 seconds, but none of the Acrobat-related tasks reappeared in the Task Manager.

I am using Firefox 145.0.2 64 bit in Windows 11 with all updates current.

Many thanks for advice.

I am logging in to my browser as normal, but am still getting the notification "You must log in to this network before you can access the Internet". This is cutting me off from regular internet access as if I was not logged in.

Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help.

Be descriptive. Saying “playing video on YouTube is always choppy” will help us understand the issue better than saying “something is wrong” or “the app is bro ken”.

Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios. The sooner you can do this, the sooner they would know how to fix it.

Do you have a real person, not a AI, programme, or any else? I want to talk to a live person. This programme I am currently trying to deal with is NO HELP

How do I get the Block Element feature back on this machine?

the Internet is getting harder to use with each update any programme adds.

I have Windows 7. I do not like any of the later versions. They do not work as well as Windows 7.

Please tell me how to contact a REAL LIVE PERSON WITH A FUNCTIONING BRAIN.

I moved some old folders to Trash but they won't delete. I've changed the retention policy, tried to delete individual emails, repaired the folders, restarted FireFox many times, but they're still in Trash. How can I permanently get rid of them? Thanks

'bold textI HAVE TRIED ALL THE SUGGESTIONS IN SETTINGS BUT THE SITE WON'T OPEN TABS ON THIS COMPUTER WITH WIN.11 MY WIN.10 LAPTOP IS FINE. CHROME LOADS IT FINE. I MATCHED THE SETTINGS FOR WIN 10 ON LAPTOP AND STILL NO GO.

I do not care it it’s optional. I do not care if there is a “kill switch”. Firefox should not be wasting it’s time on these features in the first place, as it has been nothing but an active detriment to the user experience on every platform on which it has been implemented. Nobody asked for this. Nobody wants this. I installed Firefox because I saw that it was different from other browsers, mainly in the way that it was not following the latest tech fads straight off a cliff. If the new leadership decides to change that, then I see no reason to stick around.