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  • Archived

PDFs now appearing totally black

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal wh… (read more)

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal white background. This just happened. Don't know how to correct for this.

Asked by onlythevee1 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

PDF Files Display as Blank in Firefox – Request for Investigation and Resolution

Dear Firefox Support Team, I am encountering an issue where PDF files fail to display properly in Firefox, appearing as blank pages. This problem persists across multipl… (read more)

Dear Firefox Support Team,

I am encountering an issue where PDF files fail to display properly in Firefox, appearing as blank pages. This problem persists across multiple PDF documents, suggesting a potential browser compatibility or configuration issue.

Request: Please investigate this behavior to identify the root cause (e.g., rendering engine, plugin settings, or recent updates). Adjust Firefox’s default PDF handling settings or implement necessary fixes to ensure proper PDF display.

Additional Details:

This issue impacts productivity and user experience. Kindly prioritize resolving it or provide workarounds. Thank you for your attention.

Best regards, Mia Yu [email removed]@mdpi.com/[email hidden]@qq.com

Asked by 1036926860 8 months ago

Last reply by TyDraniu 7 months ago

  • Archived

PERSISTENT FIREFOX POP-UP

Recently, whenever I open saved (or sometimes new web) documents in Firefox, a very large pop-up on the lower right side of my screen appears with a cartoon of a pencil s… (read more)

Recently, whenever I open saved (or sometimes new web) documents in Firefox, a very large pop-up on the lower right side of my screen appears with a cartoon of a pencil scanning a document. Below the cartoon it states "Now you can highlight your PDFs! With our new highlighter tool, you can read and edit PDFs in one place." The pop-up blocks half the view of the document and cannot be minimized or closed. It also prevents accessing (it hides) the "print" option if I want to print/save the page. I have WINDOWS 11 and have looked online for solutions to this problem which always produces the same suggestion: "go to 'settings', click 'privacy & security', check 'block pop-ups', click 'OK'", all of which I've done. I now limit my use of Firefox to streaming videos via amazon, and use Chrome or Edge for anything else I need to do, but I assume Firefox would not be happy to know of the aggravation their browser is causing, forcing users to go elsewhere (or am I the only person having this problem). Thank you in advance for any new suggestions.

Asked by Valerie Knapp 12 months ago

Last reply by markwarner22 12 months ago

  • Archived

Firefox 136.0 not rendering PDF properly

Hello, I have a PDF that opens and displays correctly in Adobe as well as the Edge Browser. However, when I attempt to open it in Firefox in Windows 11 it doesn't show … (read more)

Hello,

I have a PDF that opens and displays correctly in Adobe as well as the Edge Browser.

However, when I attempt to open it in Firefox in Windows 11 it doesn't show the letter "i" - - - I swear I'm not making it up. I had a friend try to open it in her Firefox (Windows 10) the letter "i" is also missing.

I wish I could attach the actual PDF so others can test but I will add a screenshot to this message.

Regards,

Paul

Asked by pmcd406 11 months ago

Last reply by Snappy 11 months ago

  • Archived

PDF "always ask" doesn't work properly anymore

Firefox 138.0.1, MacOS Monterey 12.3 PDF files: settings is set to "Always ask" (see attached) However, when I click on a PDF link, and get the dialog "Open With" is gra… (read more)

Firefox 138.0.1, MacOS Monterey 12.3

PDF files: settings is set to "Always ask" (see attached) However, when I click on a PDF link, and get the dialog "Open With" is grayed out, and the only option available is "Save File" (see attached screenshot). (A few weeks or months ago it all worked correctly.)

Is there a way to get "Open" working again?

Asked by firefox-nmm 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

pdf viewer

Every time I open a file that is downloaded the box showing info on the highlight tool comes up and then I have to hover over it and hit escape............I do not want … (read more)

Every time I open a file that is downloaded the box showing info on the highlight tool comes up and then I have to hover over it and hit escape............I do not want it to open at all so how do I stop it..............

Asked by ginnychapman 12 months ago

Last reply by cor-el 12 months ago

  • Archived

Unable to download pdf documents

In Firefox, recently I am unable to download pdf documents. I get the message "download failed". If I request the same download using Chrome, I get the download immediate… (read more)

In Firefox, recently I am unable to download pdf documents. I get the message "download failed". If I request the same download using Chrome, I get the download immediately. But Firefox is my default browser and it's a nuisance. This only started in the past month or so.

Asked by lindafitz619 10 months ago

Last reply by jonzn4SUSE 10 months ago

  • Solved
  • Archived

Tabs say File Not Found

I often open PDF links in Firefox. I can choose to open the PDF in a Firefox tab. If I leave the tab open and restart my computer, or look for that tab sometime in the fu… (read more)

I often open PDF links in Firefox. I can choose to open the PDF in a Firefox tab. If I leave the tab open and restart my computer, or look for that tab sometime in the future, I often see a page that says File not found (see picture). Somehow the page is being cleared out of the cache. Not sure if Firefox is doing this, Windows or some other program. Any ideas to keep these pages so I can see them in the future?

Asked by sdodell 1 year ago

Answered by sdodell 1 year ago

  • Archived

Changing "Automatic Zoom" to a default setting in PDF viewer

Is there a way to set a default zoom for the firefox pdf viewer? The Automatic zoom has no toggle, and all pages open up as HUGE and I have to manually choose the zoom %.… (read more)

Is there a way to set a default zoom for the firefox pdf viewer? The Automatic zoom has no toggle, and all pages open up as HUGE and I have to manually choose the zoom %. This is tedious and takes up time as I open many documents a day.

Asked by robbin.taylor 1 year ago

Last reply by markwarner22 1 year ago

  • Archived

Downloaded PDF padlock

For the past YEAR or more, every time I choose to download a PDF (whether by saving a web page via file/print/save to PDF or by downloading an actual PDF via emailed link… (read more)

For the past YEAR or more, every time I choose to download a PDF (whether by saving a web page via file/print/save to PDF or by downloading an actual PDF via emailed link) my saved PDF has a padlock. I am forced to remove each padlock individually by adding 'users' under permissions. There is no way to do this for more than one file at a time.

This never used to happen in the past and I've made no changes to my PC or to my Firefox settings. I know it's a FF thing because if I save my own MS Word files to PDF there is no padlock.

Is there ANYTHING I can do to finally stop this and download PDFs without a padlock?

Thanks.

Asked by M 10 months ago

Last reply by M 10 months ago