Firefox Community Forum

I used my recovery key to get into my Mozilla account. A followup email arrived telling me that a new recovery key had been created. But the new key wasn't included in the email. How can I get another recovery key? It's a useful tool. Thanks Wayne Nelson

This may be a small issue but it's pretty bothering, I do understand that the web app as of now is primarily to be pinned at the taskbar, but would this be done in the start menu in the future? I mainly keep my apps at the start menu for my convenience.

Basically the problem here is the shortcut icon, so take this Messenger web app as an example. If I pin this to taskbar, or even make a desktop shortcut, it's showing the correct icon, it's also in the start menu but unpinned. However, when I pin it to the start menu, in the app catalog, it changes to the Firefox icon (for some reason the one on the taskbar sometimes does that as well).

I've tried looking into the Properties tab of the shortcut, but apparently it's already set to the Messenger icon, so I'm guessing it's primarily the start menu problem.

The only Firefox will open a link in a new tab is if I force it to do so by right clicking each link and choosing open in new tab. Before it automatically opened in a new tab.

For some time, maybe 3 updates ago, when I open Firefox with my many tabs, I have this problem. The first 3 tabs that I close leave a blank space the width of 3 tabs on the tab bar. After that any new tab opens to the far right spot at the end of the blank area. This happens in a private window too (extensions closed). After I close a session, then reopen later, all my tabs are still in place but the first 3 that I closed reappear where they were at the start. Strange.

The keyboard shortcut to take screenshots [Ctrl + Shift + S] used to work a few weeks ago but it has stopped working for quite a while now. Doesn't work on any site, I can only create screenshots by right clicking and pressing the button manually.

Hi,

Please tell me exactly WHAT AI, WHERE that AI is, and EXACTLY what DATA is transmitted, on an option that's enabled BY DEFAULT on Firefox.

"Use AI to suggest tabs and a name for tab groups"

And the same question for ALL other AI features.

There is ZERO transparency on this issue, and I'm mightily disgusted that you feel the need to, by default, force share the EVERY WEBSITE VISITED with a third party AI system.

Regards

D

We are unable to stop playback from the controls in the PIP window for Apple TV when the video playback was started in the main browser window. If we press the control the playbacks stops for a fraction of a second and continues again. Other controls like mute etc. are working as exspected.

If we start the playback in the PIP window we are able to stop it!

If we use Youtube or Amazon as a video source the problem does not show.

If we use Troubleshoot Mode we get exactly the same behaviour.

Any Ideas?

I had to reset my computer and have encountered a problem getting a link to load. In my Facebook, I have a game I play (Doubledown casino) and when I click a link for that game to add chips, it will not process. All I get is a spinning circle. What do I have to do to get the link(s) to process? Thank you.

I did use yahoo email for long time but now I want to switch to g mail address for my own protection and will keep my home address and will use my personal information as is not further changes.

I have picked up some bug(s) on my Firefox that I cannot figure out how to get rid of. With a Firefox ID I have warnings of 3 Trojan Virus detected, Virus detected, hard drive infected, secure data notice and system alert. I also got a warning that my McAfee protection had expired which is very strange. Since switching over in 2010 from Windows to Linux I have never had protection of any kind and unlike Windows have never had a single problem. In addition when I was using Windows the protection that I had was never McAfee. I suspect that these warnings are not from Firefox given the misprints, spelling errors and the poor English. It is likely phishing from some third world country. How do I get rid of this obvious garbage permanently? Many thanks! Kris

Hi all, I remember in older versions of Firefox (within the past 6 months) that pdfs embedded in a page would be a hyperlink that you had to click which would open in another tab. Now pdfs automatically open which is very annoying as it makes it difficult to read, while I found a way to open it in another tab I was wondering if there is a setting I can disable so I can just click on a hyperlink.

Thanks in advance

I reinstalled the operating system, so to speak, changed my device. I clicked the sync button and it worked. I reinstalled the operating system and reinstalled the browser. I logged in, nothing happened. I rebooted, nothing changed. I clicked sync, everything was the same. Where are my bookmarks and passwords?

Suddenly, Firefox is not auto-filling my passwords. I am experienced, and have gone over all settings multiple times. It is requiring me to click "manage passwords" and then copy from my saved passwords, and paste in the password, instead of auto-filling.

Just wanted to drop in here and give an update to my original post detailing how to hide the tabs and address bar when in fullscreen mode, using the View/Toolbars/Bookmarks Toolbar/Never Show command. With this css in place and the preferences set, toggling the bookmarks toolbar in fullscreen mode will toggle everything at the top of the FF window (but won't do that unless fullscreen is active).

This code changed recently (like, today) because the "collapsed" attribute from the #PersonalToolbar item no longer toggles between "true" and "false" when the user hides/shows the toolbar — instead, the "collapsed" attribute disappears entirely when the toolbar is showing, and reappears to be assigned the value "" (yes, empty) when the toolbar is hidden.

--- Here's the CSS. It goes into a text file called "userChrome.css".

root[sizemode="fullscreen"] #navigator-toolbox:has(#PersonalToolbar[collapsed=""]) {

 visibility: collapse;

}

--- On the Mac, here's the location. The CSS file then goes into a "chrome" folder in the "Profiles" folder located within your Mac user account's "Library" folder (not the Profiles folder within the Library folder on the root of the system drive, but the one in your computer account Home folder). You'll probably need to create the chrome folder. Just put the CSS above into a text file, name that file "userChrome.css" and drop it in the location shown below. Quit Firefox first, of course.

/Users/<user>/Library/Application Support/Firefox/Profiles/<profile>/chrome/

--- You'll also need to set the about:config options in Firefox to allow legacy user profile customizations. Go to about:config in the browser, and search for "toolkit.legacyUserProfileCustomizations.stylesheets" and set this preference to "true".

--- The code only updated slightly today. See my original "question" here: https://support.mozilla.org/en-US/questions/1448596#

When I login to amazon, it asks my user name (normal), then asks my password (normal), then when it sends a code to my phone, it freezes the entire browser and I have to force quit Firefox. Been happening a week, I've cleared history, run several programs (Malwarebytes and CCleaner-with normal results) and restarted my computer (Macbook Air running Sequoia 15.6.1). Any fix for this?

Slow website loading (30+ seconds) on some websites (the same ones) for over a week now. Have tried MANY things. No issues with MS Edge loading the same sites. Using Windows 10. Data copied. Help please.

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 10 end of life we've been forced to upgrade at work. Now this crashes on a key webpage (we're software delevelopers). So we might have to change to Chrome which I really don't want to do. It would be great if you could find any or many crash reports I've filed and fix the issue.

I've copied the crash report info here in case its of use.

AdapterDeviceID: 0x2216 AdapterDriverVersion: 32.0.15.6614 AdapterSubsysID: 0000000c AdapterVendorID: 0x10de AvailablePageFile: 115913166848 AvailablePhysicalMemory: 101009371136 AvailableVirtualMemory: 138522275762176 BackgroundTaskMode: 0 BuildID: 20250918214338 CPUMicrocodeVersion: 0xa20120a ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1758883843 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758532709 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft 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Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU-#2: AdapterVendorID2: 0x000a, AdapterDeviceID2: 0x000a, AdapterSubsysID2: 0000000c, AdapterDriverVersion2: DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 388 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1758883835 SubmittedFrom: Client SystemMemoryUsePercentage: 26 TelemetryEnvironment: 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useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.