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  • Solved

Broken URL/button/etc hand icon

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elem… (read more)

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elements. Sometimes it stops being buggy for a minute or so and then goes back. I can't figure out the exact cause for this, but maybe going outside of the window of the browser ? Consistent in the safe mode, on different websites. See the gif for the visual

Asked by KnewOne 4 months ago

Answered by KnewOne 2 months ago

  • Solved

I deleted all the shortcuts from homepage and now cannot add them

I deleted all the shortcuts from Firefox desktop browser's homepage and now I cannot add them back. There are no blank shortcut icons on the page anymore. No setting to … (read more)

I deleted all the shortcuts from Firefox desktop browser's homepage and now I cannot add them back.

There are no blank shortcut icons on the page anymore. No setting to enable them. Shortcuts are enabled. Page is mostly blank, only has Firefox icon.

I tried to close and open Firefox as well as disabling and enabling the shortcut setting. Adding more rows did not do anything.

Before this issue occurred, I had one shortcut on the page that was linking to localhost. I opened the edit window to the shortcut and pasted the same address and saved changes. After that I removed the shortcut. All of the blank tiles immediately got removed from page and I had no way of adding more shortcuts.

Asked by rosgaajanla 2 months ago

Answered by rosgaajanla 1 month ago

  • Solved

Chinese Traditional translation for Taiwan + Hong Kong Firefox users?

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it… (read more)

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it going? I would hate to switch back to Chrome or Edge instead.

Asked by Christopher Chen @ Firefox 4 months ago

Answered by Kiki 4 months ago

problem with privacy and security options

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates yo… (read more)

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates you install ) and its greyed out . i made everything ( refresh - troubleshoot - uninstall ) and with the first click on singing my account on Firefox and add my restore my add-ons after setting up windows this option become unavailable (greyed out) and cant edit it. i need a solution without going to set up a new windows because its so tiring to set up a new windows to edit this option. please give me a solution its emergency. thanks a lot.

Asked by mohammed_abdelraouf 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Access Denied for commonly used websites

I am now receiving this notice for more and more commonly accessed websites. I get the message if I have https only selected or not selected. Currently receiving for Lo… (read more)

I am now receiving this notice for more and more commonly accessed websites. I get the message if I have https only selected or not selected. Currently receiving for Lowes, Home Depot, American Airlines and more. I can go to a Firefox 135.0.1 browser on a separate desktop accessing the internet through the same router and do not have issues. I suspect I have been upgraded by Mozilla into a less functional browser version for whatever reason that Mozilla does this.

Sample Messages:

American Airlines Access Denied You don't have permission to access "http://www.aa.com/" on this server.

Reference #18.ea382f17.1754673395.2abc2b02

https://errors.edgesuite.net/18.ea382f17.1754673395.2abc2b02

Lowes Access Denied You don't have permission to access "http://www.lowes.com/search?" on this server.

Reference #18.89f8cd17.1754677280.265017bc

https://errors.edgesuite.net/18.89f8cd17.1754677280.265017bc

Asked by martrw1 3 months ago

Last reply by Christer Andersson 2 weeks ago

  • Solved

Bookmarks are now being placed in "Booksmarks" in the "Open Application Menu Tab"

Greetings Ya'll, Firefox Bookmarks are no longer being initially placed in "Other Bookmarks, they are now being placed in the "Bookmarks" that is under the "Open Applica… (read more)

Greetings Ya'll, Firefox Bookmarks are no longer being initially placed in "Other Bookmarks, they are now being placed in the "Bookmarks" that is under the "Open Application Menu" Tab.

I've found that the "New Bookmarks" can be "Dragged" as a copy to "Bookmarks", from the "Bookmarks" located in the menu, for they will stay there unless I delete them

I can not move the "Bookmarks" back to "Other Bookmarks"

Would I lose My Bookmarks, If I "Refresh" Firefox, as suggested in the "Troubleshooting Section? If there is a chance of this happening then that would Absolutely Be Catastrophic!!

Asked by David DeBord 3 months ago

Answered by David DeBord 3 months ago

  • Solved

Is it normal for Firefox to use so much memory?

I downloaded Firefox not too long ago to combat the fact the Microsoft Edge wasn't working correctly, but ever since I downloaded Firefox it's been making my computer run… (read more)

I downloaded Firefox not too long ago to combat the fact the Microsoft Edge wasn't working correctly, but ever since I downloaded Firefox it's been making my computer run really slow on the browser. Things are often slow like scrolling up on and down pages websites like Pinterest, and the text when typing on Google docs takes a moment to show up after I've typed it and not instantly, for example.

I checked my computer's task manager because I recently cleaned the laptop, thinking that something else was causing it to be slow, but it isn't. I don't have many processes open on the computer mainly mandatory things and my browser, since I use my laptop mainly for school work, music, or writing. Firefox opens multiple processes, the highest being 21 at one time, and takes up most of the memory on the laptop. Is this normal? Because it takes 1,094.0 MB and keeps my laptop's memory at 90-91%. If it isn't normal, how can I reduce this as well as the lag on my laptop when Firefox is open?

I attached a photo as well.

Asked by Lime Soda 4 months ago

Answered by jonzn4SUSE 4 months ago

  • Solved

Bookmarks, History, Downloads

Bookmarks, History, Downloads are all gone missing. Can't restore them, tried failed. Been using Firefox since Netscape Navigator, Don't want to change browsers. Can book… (read more)

Bookmarks, History, Downloads are all gone missing. Can't restore them, tried failed. Been using Firefox since Netscape Navigator, Don't want to change browsers. Can bookmarks, history, downloads come back or do I have to change browsers because this small problem. thanks [edited email from public]

Asked by William Brown 4 months ago

Answered by David DeBord 3 months ago

  • Solved

ad blocking - how to disable?

Hello, I have the below problem with Firefox 141.0! Ad blocking on the website => https://satkurier.pl/ - how to disable it? A message appears in Polish: Please dis… (read more)

Hello,

I have the below problem with Firefox 141.0!

Ad blocking on the website => https://satkurier.pl/ - how to disable it?

A message appears in Polish: Please disable ad blocking and refresh the page.

Thank you for help in advance,

Maciek

Asked by Maciek 4 months ago

Answered by Maciek 4 months ago

  • Solved

Error code: PR_END_OF_FILE_ERROR

Clear Error code: PR_END_OF_FILE_ERROR This is only on Amazon.com. Secure Connection Failed An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_… (read more)

Clear Error code: PR_END_OF_FILE_ERROR This is only on Amazon.com. Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by keithandrepont1936 3 months ago

Answered by Denys 3 months ago

  • Locked

Lost all my pinned an open tabs

Firefuxxed was refusing to open new tabs so I shut it down and restarted it (always fixes it) and all my pinned and open tabs were gone with no way to recover them, it to… (read more)

Firefuxxed was refusing to open new tabs so I shut it down and restarted it (always fixes it) and all my pinned and open tabs were gone with no way to recover them, it took me half an hour to manually restore the pinned ones one by one but not all of them as I cannot remember all of them let alone all the open tabs I had (hours of research gone down the toilet).

There should be a way to backup and restore pinned and open tabs so this doesn't happen, the history option does nothing.

OS: Linux Mint 22 fresh install from a week ago Previous version of Firefuxxed updated after this shamossel.

Asked by a.frayed.knot.mate 3 months ago

Last reply by Paul 3 months ago

  • Solved

address bar remembers keyword search

I actively use keywords to search from the address bar, mainly g for google, gs for google scholar and w for wikipedia. Until a recent update (until last week, I think), … (read more)

I actively use keywords to search from the address bar, mainly g for google, gs for google scholar and w for wikipedia. Until a recent update (until last week, I think), pressing ctrl + L to go to the address bar would select all the text in the address bar, including the keyword, such that if I had made a google search by typing g and some query, I could immediately do a wikipedia search by typing w and some query.

Now, with an updated firefox (141.0.3, on xubuntu 24.04), the search engine from the previous search remains when I press ctrl + L, so I have to type backspace(s) to remove the search engine keyword, before typing a new keyword.

Is it possible to get the old behaviour back?

Asked by Tor Nordam 3 months ago

Answered by Agent virtuel 3 months ago

  • Solved

When booting up my pc and open firefox all tabs were lost

Hi, Today when I powered on my pc and opened up firefox all tabs were lost. I have the option to retain tabs when opened up enabled. I could not find them anywhere,… (read more)

Hi,

Today when I powered on my pc and opened up firefox all tabs were lost.

I have the option to retain tabs when opened up enabled.

I could not find them anywhere, so I had to search opened tabs from the other synced devices and click on each of them, and create again all the tab groups.

This is a big problem if randomly all the tabs can get lost, am I doing something wrong?

Another thing : I thought that when I create groups of tabs, and save them I coul retrieve them across all my synced devices, but the other devices can not see those groups, is this a normal behaviour?

Thank you

Asked by Vals 4 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

Accidentally removed extensions button. Want to add it back (for 3 add-ons within that button). Icon not in "customise toolbar"

After my bitwarden add-on failed me, I remembered ChatGPT helping me with this another time - but I got it wrong. I right clicked the extensions button (I have 3 add-ons … (read more)

After my bitwarden add-on failed me, I remembered ChatGPT helping me with this another time - but I got it wrong. I right clicked the extensions button (I have 3 add-ons falling under that button) and removed from tool bar, thinking I could then reinstall it and the Bitwarden issue would rectify.

Instead, the extension icon disappeared, and is nowhere to be located. ChatGPT wants to do some reconfiguring but surely there's a better way. I have looked in "customise toolbar" (ie, right click toolbar, click customise toolbar and look for the icon" - but the puzzle piece icon is not there.

Surely I have hidden the puzzle piece icon somehow and I need to do some sort of magic to make it reappear... Have never had this issue with Firefox previously.

Asked by MrsBookish 3 months ago

Last reply by Agent virtuel 3 months ago

Flatpak - No embedded Media/Video Playback

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel. Recently i switched from distro specific package managers to flat… (read more)

Since Flathub list the org.mozilla.firefox app as official, i hope this is the correct support channel.

Recently i switched from distro specific package managers to flatpak as my application provider. The firefox flatpak won't play most embedded Video/Media on applications like in-browser fediverse clients, forums, blogs or wikis. Youtube works without any issues, Twitch is fine until there is an adbreak. Then it sometimes stops with the supported format/mime error (screenshot appended), only recoverable by cache-dismissive reload.

I used this Article https://support.mozilla.org/en-US/kb/audio-and-video-firefox and the links it contains to debug without any success. None of these samples play. just shows supported format/mime error https://test-videos.co.uk/bigbuckbunny/mp4-h265 At this test website 1. and 3. example won't play. I provided a screenshot before and after trying to click play on all the examples. https://www.tekeye.uk/html/html5-video-test-page

Contrary to the observed behavior about:support#media claims Software Decoding supported for everything except HEVC.

Chromium Flatpak has no such issues. So i copy the video url and play it with chromium. You can see: dire times.

Asked by ea8e27aa-3e5c-4e3f-89df-317234589d08 3 months ago

Last reply by jonzn4SUSE 3 months ago