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  • Archived

Problem Loading Page

I cannot get past the secure connection failed! I have cleared cookies, cache, etc. I have turned off the firewall, and restarted my computer more times that I can coun… (read more)

I cannot get past the secure connection failed! I have cleared cookies, cache, etc. I have turned off the firewall, and restarted my computer more times that I can count....

Asked by snowgoddess17 8 months ago

Last reply by Denys 8 months ago

  • Archived

forget password

Bonjour, I forget my Mozilla account password. I follow the process ( forgot password selected) I receive an email from Mozilla on this mailbox: [email address] ; here t… (read more)

Bonjour,

I forget my Mozilla account password. I follow the process ( forgot password selected) I receive an email from Mozilla on this mailbox: [email address] ; here the part with code If this was you, here is your confirmation code to proceed: 18884199 I don't receive a second mail or any information to proceed with this code. It don't work in the login password window.

Thank you for help!

Asked by Pierre Ribo 7 months ago

Last reply by Paul 7 months ago

  • Archived

Where diв containers go?

Hi! Previously, all the sites saved in a single container could be accessed via the dropdown arrow to the left of the 'close,' 'minimize,' and 'maximize' buttons. Now, it… (read more)

Hi!

Previously, all the sites saved in a single container could be accessed via the dropdown arrow to the left of the 'close,' 'minimize,' and 'maximize' buttons. Now, it only shows current tabs, tabs from other devices, close duplicate tabs, and add a tab to one of the containers. But how to open those containers is unclear.

PS I have the latest update 139.0.1

Asked by Leonid Fomichev 8 months ago

Last reply by Denys 8 months ago

  • Solved
  • Archived

Cannot access the authentication box in https://intesasanpaolo.com website - June 7 2025

Hello all, I have the same exact problem described in post https://support.mozilla.org/en-US/questions/1463436, dated 9 December 2024. Until ten days ago (more or less) a… (read more)

Hello all, I have the same exact problem described in post https://support.mozilla.org/en-US/questions/1463436, dated 9 December 2024. Until ten days ago (more or less) all was working correctly. At the beginning I thought there was a problem with Intesa because Intesa had problems in all the country in that period, but I have now tried CHROME and found that is working correctly. My system uses Firefox 139.0.1, W10-32 and Iliad FTTH. I have already cleaned cache and data from settings but the problem remains. Any thought? Thanks very much for any help. Mario.

Asked by mario1056 9 months ago

Answered by mario1056 9 months ago

  • Archived

New Tabs Now Includes Push Pins on Each Icon on Favorites - Firefox 139.0.1

Just updated to 139.0.1 and got a surprise. My New Tab Favorites Icons now have Push Pins in their upper left corners, leaving less space for the icons, so of course my … (read more)

Just updated to 139.0.1 and got a surprise. My New Tab Favorites Icons now have Push Pins in their upper left corners, leaving less space for the icons, so of course my icons are now smaller than before. Why do the people maintaining the system at Mozilla keep messing with the New Tabs? Last time, they thought they needed to include a large image of the Firefox icon, again shrinking the remaining screen real estate for my icons. That got fixed. Now they decided each favorite icon needs a rather large push pin to indicate that it belongs there. Somebody thought this would be a good idea? Why can't they just leave it alone?

I'm posting two screenshot images of my New Tab screen. You will know which is before and which is after.

Asked by Prentice3 9 months ago

Last reply by Agent virtuel 9 months ago

  • Archived

Pop up window that says I'm using older version of firefox

I am repeatedly getting this pop up window after starting my computer and selecting the Firefox icon in the toolbar to start the browser. When using the Firefox browser … (read more)

I am repeatedly getting this pop up window after starting my computer and selecting the Firefox icon in the toolbar to start the browser. When using the Firefox browser I always update Firefox when prompted, so it should be the latest version, unlike what it states in the popup window. If I want to use the browser, I have to sign in to the browser and sync my data and I have to re load all my tabs from my history. It is time consuming to the point where my colleagues who were using Firefox have uninstalled Firefox and are now using a different browser. I could do the same...but I want a solution. I'm using Windows 11.

Asked by Bugdriver 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Lost History after 139 update

After I restarted my Windows 11 last night at 6:38 EST, Firefox updated to 139. I lost all my open tabs and history, and I've lost a day of work dealing with this. Help! … (read more)

After I restarted my Windows 11 last night at 6:38 EST, Firefox updated to 139. I lost all my open tabs and history, and I've lost a day of work dealing with this. Help!

Asked by Mischele 9 months ago

Last reply by Denys 9 months ago

  • Archived

tab keeps loading (?), but link opens / Michaels.com won't load

I had an issue with the hidden task bar not showing up when I moved my cuser to the bottom of the screen, so I was "playing around" and messed it up. I created another p… (read more)

I had an issue with the hidden task bar not showing up when I moved my cuser to the bottom of the screen, so I was "playing around" and messed it up. I created another profile, but lost all my bookmarks and so forth. I copied files from my old profile to the new profile, but now I can't get to michaels.com - it won't load. Also, I have my yahoo mail tab looks like it's loading, but I got in my email and when I went to blackforrest.com it does the same thing.

I still have the issue of my task bar not "unhidding" when I go to the bottom of the screen. I have to minimize my screens to see the task bar.

Can you help, please?

Asked by kw_tinkerbell 9 months ago

Last reply by kw_tinkerbell 9 months ago

Disable tab groups?

Is there a way to disable tab groups without going through about:config? Because I can't find it and there really should be...I have no idea how that feature works, I don… (read more)

Is there a way to disable tab groups without going through about:config? Because I can't find it and there really should be...I have no idea how that feature works, I don't want it, but I keep ending up with groups unintentionally. I still don't know how I'm doing it. It's incredibly annoying and apparently incredibly easy to accidentally trigger and I'm sick of losing tab space to these random colored boxes for no apparent reason!

Asked by firefox-pers 1 week ago

Last reply by Agent virtuel 1 week ago