Firefox Community Forum

I'm attempting to set up Firefox in a newly installed OS and have logged into my Sync account. Many aspects seem to be loaded in, but the status via the Settings is stuck at "Syncing..." despite waiting several hours. Quitting Firefox results in a crash window popping up.

There are no files in the weave/logs directory. The weave/failed directory has multiple json files; most almost completely empty. addons.json has an ID, but that's pretty much it.

Deleting the .mozilla directory and starting over yielded no change in behavior.

Any help would be appreciated. Thank you.

When you right-click on a window thumbnail, a menu should appear, but instead the window thumbnail just disappears. The screenshots show 1) a Firefox mini-window 2) a mini-window that just disappeared when you right-click 3) a mini-window of any other program 4) the menu that appeared is as it should be Otherwise the browser works absolutely fine for a long time. But this problem causes a lot of inconvenience because I have 2 monitors.

Firefox has been running incredibly slow. I currently only have this window open, but if I open my task manger it shows 10 Firefox windows running. If I right click and end task, it will end the task, but shortly there after a new one will pop up. 1 of the is running in efficiency mode. I assume this is what is slowing down performance, but I do not know how to fix.

I accidentally uninstalled firefox and need to recover passwords and bookmarks. Can this be done? I run an old dell latitude with Windows 10 and was trying to cleanup apps running in background at startup since it was running very slowly. At one point I saw 2 firefox icons. Uninstalled one and lost everything. Can you help me. Michael Evans

when attempting to move Firefox bookmarks to my new computer, I click import data within the Firefox page. The computer asks me to select the file. I have no idea where the bookmarks reside and cannot find a file. What is the procedure to get this done?

My Sync is all fouled up and I don't have a valid recovery code: 1) How do I erase all traces of Sync from my laptop, my Android phone and my Android tablet? 2) Exactly how do I set up Sync again? 3) How do I generate a new recovery code?

Thanks. After using Firefox for years, I still have trouble with the little things.

Earlier I had a problem with Facebook. When I clicked on the Firefox icon on the task bar Facebook would open to my home page. Then, out of the blue, this afternoon, when I open Facebook, a small page would show up then Facebook would load. When I would close FB (x in upper right corner), that mysterious page of FB was there. Had to close it by clicking on the X in the upper right corner. Tried several things but could not get it to go away. So, I uninstalled/reinstalled Firefox. Got everything reinstalled. Now,when I click on the Firfox icon on the task bar, what comes up is the Facebook log-in page where I have to enter ID/password. Before, Facebook would open automatically. Any idea why this is happening and how do I get FB to open automatically like before? Thanks

Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. Now it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning top, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing. If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just "hangs" ... This is extremely annoying - if it doesn't work, I have to switch browsers... What is also extremely annoying is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of switching. I'm just tired of it ...

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Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning gyro, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing (for a while at least maybe 5 Minutes maybe 30 Sek... i´m done with FireFox ...) If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just “hangs” ... This is extremely annoying - if it doesn't work, I have to switch browsers... What also bothers me extremely is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of changing. I'm just tired of it ... Please fix it or shoot me ... any suggestions ??

I cannot figure out how to add my favorite things to the toolbar. The toolbar doesn't even show up at the top of my page. I just get a string of random bookmark names under the address bar with the Other bookmarks folder at the end. I can't even get rid of "Finish Setup" which is the last one shown. How do I do find where the toolbar is hidden and get it to show? Once I do find it, how can I add my favorite items to the toolbar? I even had ask a question online to find out how to restore my most recent bookmark which was backed up in the documents folder on my computer. Any suggestions would be very helpful. I don't like the way Mozilla Firefox looks now. It isn't as easy to use. I have included what the top of page looks like now. I am sorry I didn't think to keep one of how it used to be.

Secure Connection Failed

The connection to the server was reset while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

The server at 192.168.1.1 is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

How do I change the time out to a longer time?

OS: Windows 10 Pro 64-bit with all the latest Windows updates installed; running Windows version 23H2. Firefox release I'm having problems with: 137.0.2.

Just upgraded to release/version 137.0.2. The first time I open Firefox each day it takes about 2 to 3 minutes for ANY website to load. Sometimes when a web page does eventually load none of the images display.

I have tried same websites using Google Chrome AND Microsoft Edge. Websites don't have problems loading using either of those 2 browsers unless I have Firefox open in another window. If they load slowly, as soon as I close Firefox, web page load quickly in Chrome or Msoft Edge.

Not a RAM problem because I typically have around 20% of my RAM being used.

Did not have any of these problems using Firefox version 137.0.1.

UPDATE: Thought maybe it was one of my add-on/extensions so I checked for updates. Four needed updating. Made the updates and website still no loading properly.

in FF 137.02 Win11Pro there is no reopen previous session option in the history menu, even though in settings, history, "firefox will" is set to remember history. We tried reinstalling FF. No luck.

Is there a way to reopen the previous session?

Has that feature been deleted?

I recently updated my Mac OS to 15.4, and for whatever reason, ever since I did, Firefox stopped working. I can open it, but if I try to go to any web site it just has a dot bouncing back and forth like it looks like it's trying to go to the site, but then it times out. I have deleted and re-installed Firefox several times - the last one being version 137.0.2 for Mac, but it still won't open any site. I don't know what to do to get it working and Mac tech support had no ideas other than to contact Mozilla tech support, so here I am. Can you help me? This has never happened before and it makes no sense that it would not work. You can see by the enclosed screen shot that it opens, but fails to open any photos or go beyond that. The 'checking for updates' alert just keeps spinning and spinning. Rick Garside

So anytime about a month ago, everytime I boot up my PC then first thing I do is double click on Firefox to open it and that worked fine until a month ago, now when I do it youll see the circle spin for 1 second and spot but Firefox doent open, no matter how many times I click on it, the only way Ive gotten it to work is that I have to restart my pc and try again until it eventually DOES open when I click on it, I usually have to restart 3-5 times before itll open.

Im wondering why that is and how to fix it? I havent done anything new to my PC since then, no new Firefox addons, also if there was a problem with Firefox itself then restarting should never make it open yet it eventually works after a few restarts. soooo i cant be Firefox right? Ive also tried refreshing firefox as well as going to add and remove programs and uninstalled it then reinstalled it the issue still remains, any way to fix this?

I DO NOT use Google for anything, if I can help it. Every time I go to my credit union's website, the google bar showing View this page in (English, in my case) or turn off for detect language shows up. I have no idea where it came from, I haven't used Chrome in years.

I've attached a small screenshot. It's not a huge deal, but I don't like google showing up at my credit union, or anywhere else.

Any help would be appreciated.

As the first screen capture shows (sorry it's in spanish), my PDF documents tend to not print on the full page, but rather only on the top left corner of it, i've already fiddled with the scaling and fit to page, i have cleared the printer settings from mozilla, still the same, ive gone into the about:config menu and changed paper_height, paper_width, shrink_to_fit, and scaling nothing works. The document prints fine on Edge (screenshot 2), no problems with fit, and what's even crazier is that some PDF files work just fine (Screenshot 3). Honestly i have no clue what else to do.

Hello After last firefox update this page mail.proton.me (specifically: https://mail.proton.me/u/0/inbox) does not load for me.

It works in chrome and edge but not firefox. I cleared my cookies and cache but it did not help. All I get is blank white page and sometimes error message. I attach screen from my F12 menu when I try to load page. In brave for example there is much more activity than in FF.