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  • Archived

When ever I open Firefox browser around ten old tabs are there. I close them and they come back, always

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they ar… (read more)

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they are still here. I Created new profile, erased all profiles, removed Firefox, and reinstalled with option not to use old setting since new installation found that the fire fox has been installed. And frustration part that Mozilla do not offer (as I know) support to fix this problem. This glitch is hidden somewhere and the program always find it an put it back. I am not sure if what to do as I run out of options, other than turn to another browser after many years using only Firefox with no problems at all. Thanks Ned

Asked by teodorovicn 9 months ago

Last reply by cor-el 9 months ago

  • Archived

G mail

My e-mail will not load sub links. It pops up a list of links not related to the e-mail. Stated when I installed avast. Took avast off. DID NOT fix problem. What now???… (read more)

My e-mail will not load sub links. It pops up a list of links not related to the e-mail. Stated when I installed avast. Took avast off. DID NOT fix problem. What now???

Asked by JUSTIN 9 months ago

Last reply by markwarner22 9 months ago

  • Archived

Roboform extension not working with 1.9.1b (Firefox 136.0.1)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to… (read more)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to use the the extension - no offer to fill passwords, etc.

Can I revert to previous version of the browser?

Asked by Richard McDonald 9 months ago

Last reply by markwarner22 9 months ago

  • Archived

FIrefox not rendering a Figma prototype correctly

I found that my Figma prototype works in all other broswers, but appears mangled in Firefox. I've restarted and tried troubleshoot mode, but issue remains. See attached s… (read more)

I found that my Figma prototype works in all other broswers, but appears mangled in Firefox. I've restarted and tried troubleshoot mode, but issue remains. See attached screen shots for ramdom background color for text blocks.

Asked by paul692 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Manage by your organisation???

My firefox browser being hack multiple times, so I dident use it for multiples years... Now I just want to give it an other chance by removing everything that could creat… (read more)

My firefox browser being hack multiple times, so I dident use it for multiples years... Now I just want to give it an other chance by removing everything that could create trouble. When I get over the setting windows I can read this: Information Your browser is being managed by your organisation.

I don't understand, this is my private computer. How to remove this organisation management???

Asked by Altamea 9 months ago

Last reply by Ed 9 months ago

  • Archived

Pause/Play Button no longer working after latest update.

Dear Support Team, Ever since updating Firefox to the most recent version my pause/play button does not work with tabs open. (like youtube, spotify(browser) etc.) I tes… (read more)

Dear Support Team,

Ever since updating Firefox to the most recent version my pause/play button does not work with tabs open. (like youtube, spotify(browser) etc.)

I tested for mechanical issues, but those do not seem to be the issue, as the key itself work perfectly fine. Different apps (like netflix, and spotify(desktop)) do not have this issue.

If you require any additional information in regards to this inquiry don't hesitate to ask.

- Adrian

Additional Information

Firefox 136.0.1 (20250310180126) Installed on: March 12, 2025 at 8:50:54 AM Status: The Update was successfully installed [copy and pasted from settings]

Asked by Adrian Haase 8 months ago

Last reply by markwarner22 8 months ago

  • Archived

Fullshot 10

I have FullShot 10 which used to show my extra buttons in the FF toolbar. A few updates ago these buttons have disappeared from FF which is really inconvenient. Those but… (read more)

I have FullShot 10 which used to show my extra buttons in the FF toolbar. A few updates ago these buttons have disappeared from FF which is really inconvenient. Those buttons still appear in MSFT Edge. I cannot take a screen capture because taking a screen shot automatically makes the FS10 buttons disappear. FF10 is not add-on to FF, it is just a regular program to easy capture graphical screen information. FS10 has not been updated/altered in any way since its installation

Asked by fhsamyn 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Firefox under Windows 11

When I display a statement from Tesco Bank it opens a new tab and says that I can download or print it from there but I can find no Download tab nor anywhere in the custo… (read more)

When I display a statement from Tesco Bank it opens a new tab and says that I can download or print it from there but I can find no Download tab nor anywhere in the customisation options to add one.

Asked by richardjthomas_uk 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Restoring System

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the di… (read more)

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the displays on my monitors. I have restored the system to a few days ago when the system was correct, but the restore resulted in the same Edge displays. With considerable effort to overcome Edge, I have also made Firefox my default browser. After resetting and restarting, my One Note pages are still no longer available and my displays have not changed from the Edge-changed ones. Any additional ideas? Please?

Asked by Linda141 9 months ago

Last reply by markwarner22 9 months ago

  • Archived

Update wiped out Settings

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with… (read more)

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with the dots moving like it's searching for a site.

Asked by JODY10 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Update notification not showing

The small green dot in the upper right that notifies me of a pending update is gone, since several months. When I navigate to About Firefox, or in the settings, I can see… (read more)

The small green dot in the upper right that notifies me of a pending update is gone, since several months. When I navigate to About Firefox, or in the settings, I can see that a new version is available and it lets me install the update. But I miss being able to see the notification.

Did I disable some setting by mistake? Auto-updates should be turned on as far as I know.

Asked by Magnus 9 months ago

Last reply by Magnus 8 months ago

  • Archived

Numbers?

Why do numbers appear next to some of my shortcuts on my Firefox shortcuts home page? See attached. I only have one tab or window open and this number (5) has incremented… (read more)

Why do numbers appear next to some of my shortcuts on my Firefox shortcuts home page? See attached. I only have one tab or window open and this number (5) has incremented over time.

Asked by goroberts 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago