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  • Archived

Time to say goodbye?

I have used Firefox since forever, was a Netscape user in the past But for about 3 months Firefox simply is no good anymore\ It is more and more sites I can not access … (read more)

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you

Asked by Marcelo 1 year ago

Last reply by pamclark1 1 year ago

  • Solved
  • Archived

Tab Icon keeps appearing and then disappearing every 10 or so minutes

I visited the website https://quantumbridge.app and somehow it installed something into my Firefox so that the website loads on my toolbar as an icon for a couple of seco… (read more)

I visited the website https://quantumbridge.app and somehow it installed something into my Firefox so that the website loads on my toolbar as an icon for a couple of seconds and then disappears. I have tried turning all of my extensions off and it still appears. I have tried researching how to fix this but I have had no luck.

Asked by Chris Grim 1 year ago

Answered by ARMAN KHAN 1 year ago

  • Archived

Factory Reset For Firefox

Hello, I accidentally transferred my Google Chrome data to Firefox, and as a result, all my bookmarks, passwords, email addresses, and everything else ended up in Firefox… (read more)

Hello, I accidentally transferred my Google Chrome data to Firefox, and as a result, all my bookmarks, passwords, email addresses, and everything else ended up in Firefox. I do not want this, and I want a fresh installation of Firefox with no bookmarks or saved passwords. Please help me with this.

Asked by Oğuzhan 1 year ago

Last reply by Terry 1 year ago

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  • Archived

Wrong tab in focus after pulling different tab away

If I have many tabs open, and pull one away, instead of the previous tab saying in focus, it clicks to a different tab. If I have 5 tabs open: Tab1 Tab 2 Tab 3 … (read more)

If I have many tabs open, and pull one away, instead of the previous tab saying in focus, it clicks to a different tab.

If I have 5 tabs open:

  1. Tab1
  2. Tab 2
  3. Tab 3
  4. Tab 4
  5. Tab 5

I'm focused on Tab 3. If I pull Tab 5 away, it snaps me into Tab 4 even though I was previously on a different tab.

I think this isn't a bug but not desired?

Asked by Avaviel — 1 year ago

Answered by Avaviel — 1 year ago

  • Solved
  • Archived

Problem Composing New Email--Yahoo Mail in Firefox Browser

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank ema… (read more)

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank email, but nothing happens. I tried in Safari and I can do it there. Please advise and thanks for your help.

Asked by jimhyden 1 year ago

Answered by zeroknight 1 year ago

  • Archived

Restore Tabs

when updating to latest firefox browser, all my tabs are gone. "Restore tabs" is not appearing as an option. 1 - any troubleshooting tips? 2 - does this happen everytim… (read more)

when updating to latest firefox browser, all my tabs are gone. "Restore tabs" is not appearing as an option.

1 - any troubleshooting tips? 2 - does this happen everytime when updating firefox?

Asked by yobk 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

HTML backup (bookmarks)

Am I understanding this correctly? HTML backup (bookmarks) doesn't support tags and annotations, but JSON backup does, and JSON backup doesn't preserve the website favi… (read more)

Am I understanding this correctly?

HTML backup (bookmarks) doesn't support tags and annotations, but JSON backup does, and JSON backup doesn't preserve the website favicons, but HTML backup does?  

So, what I can do, is restore my (saved) bookmarks using JSON backup, then restore the HTML backup, this would get my tags and annotations, and the website favicons back? But the downside, I will need to remove duplicates?

Asked by Teagan 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Delete an account with a lot of personal infomation on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Asked by viettu.vohoang 1 year ago

Answered by James 1 year ago

  • Solved
  • Archived

How to ignore the "Reduce motion" option set in the OS?

I have enabled the "Reduce motion" in macOS to limit animations when using app exposé or switching between desktops. Firefox seems to read this option from the OS and lim… (read more)

I have enabled the "Reduce motion" in macOS to limit animations when using app exposé or switching between desktops. Firefox seems to read this option from the OS and limit its animations, such as the loading animation shown next to a tab description when loading a window.

Is there an option to ignore the OS settings and enable all animations in Firefox?

Asked by mahdi.nazemi 1 year ago

Answered by mahdi.nazemi 1 year ago

  • Solved
  • Archived

Bookmarks don't work

After the last update clicking on a bookmark no longer opens the site. My bookmarks are all there they just don't work. Anyway to fix this or should I finally move to Chr… (read more)

After the last update clicking on a bookmark no longer opens the site. My bookmarks are all there they just don't work. Anyway to fix this or should I finally move to Chrome?

Asked by pamelaann0652 1 year ago

Answered by cor-el 1 year ago

  • Archived

Customise home page

I customise Firefox's home page by dragging various sections to where I want them, but I can find no way to lock them there. The next time I open Firefox I find the ori… (read more)

I customise Firefox's home page by dragging various sections to where I want them, but I can find no way to lock them there. The next time I open Firefox I find the original unorganised homepage, with the invitation to customise evident at the top. How do I lock my arrangement?

Asked by ray.carman 1 year ago

Last reply by zeroknight 1 year ago

429 Too Many Requests You have sent too many requests in a given amount of time.

Hi, Hopefully someone can help. This started a couple of days ago. I'm actually trying to log in to my own account on Flickr. If I just input Flickr.com, the main front … (read more)

Hi, Hopefully someone can help. This started a couple of days ago. I'm actually trying to log in to my own account on Flickr. If I just input Flickr.com, the main front page loads, if I then go to log in, I get: "429 Too Many Requests You have sent too many requests in a given amount of time" on the screen. I've only hit enter once. As far as I can see this is the only site that does this BUT Youtube sometimes plays up, so maybe something is happening in the back ground with that. Might be totally unconnected.

I've tried using Opera (my main back up) and that loads my account just fine. I've tried turning off the extensions Adblock, No Script etc and the 429 error still pops up everytime I go to log in..

Any ideas? Anyone?

Thanks in advance. Graham

Asked by postbox2 5 months ago

Last reply by postbox2 5 months ago

  • Archived

Email notification about Mozilla account renaming sent to wrong email address

I couldn't find a category for Firefox accounts/Mozilla accounts, so this question will be posted in the Firefox forum. TL;DR Is there any way to get in touch with someo… (read more)

I couldn't find a category for Firefox accounts/Mozilla accounts, so this question will be posted in the Firefox forum.

TL;DR Is there any way to get in touch with someone at Mozilla who can correct a faulty notification email address for a Firefox/Mozilla account?

My best guess is that when I first created the Mozilla account, I used the Gmail address, and even after changing the primary and secondary email addresses for the account, the Gmail address still remains somewhere in some database in the backend and it can't be removed or changed by an end user. Is there any way Mozilla can fix this issue?

The full story

Today I received an email introducing the renaming of Firefox account to Mozilla account. The email was sent to my old Gmail address even though I've changed both the primary and secondary email address in my Mozilla account settings a long time ago.

Email notifications about sign-ins and/or changes that are made to the Mozilla account are sent to the correct email addresses that I've configured in the account. So the issue is with general announcement emails regarding Mozilla accounts.

I have not received the email about the Mozilla account renaming to the email addresses that are configured in the account. Somewhere down the line I will delete the Gmail account, but that will also mean that I won't get these kind of announcements and thereby risk missing important information regarding the account.

Asked by redcoffee 1 year ago

Last reply by redcoffee 1 year ago

  • Solved
  • Archived

Bookmark Multiple Tabs into A Single Folder Has Stopped Working

Several months ago I lost the ability to bookmark multiple tabs into a new Folder. When I perform the procedure and give the new folder a unique name, the selected bookma… (read more)

Several months ago I lost the ability to bookmark multiple tabs into a new Folder. When I perform the procedure and give the new folder a unique name, the selected bookmarks appear in the generic "Bookmarks Menu" section and the folder I specified with the unique name is created but is empty. Also, I cannot even store a single tab to an existing folder of Bookmarks. When I select the existing folder after CNTRL+D, the bookmark just goes to my generic "Bookmarks Menu" section and not to the existing folder I selected. I have reloaded Firefox but the problem continues. Can someone help me? Thanks.

Asked by bobdawsonvenice 1 year ago

Answered by zeroknight 1 year ago

  • Archived

How to remove news feeds from firefox browser

Used firefox for many years on all my computers using OS 7 and 10 but today when I clicked on firefox I got news feeds . I have been trying all day to remove them , I mig… (read more)

Used firefox for many years on all my computers using OS 7 and 10 but today when I clicked on firefox I got news feeds . I have been trying all day to remove them , I might also add that all others computers with my account on has also got the same news feeds on .

How do I remove them I even tried to restore my windows 10 desk top today to a early date but now that computer wont even boot up .

Will someone please tell me how to remover the news feeds .

Many Thanks

Asked by Brian Robinson 1 year ago

Last reply by Paul 1 year ago

  • Archived

latest version of firefox....update now?

I keep getting promts to update firefox to the latest version about every 10 days, why is this? or could it be a scam? I find it unusual to get so many prompts popping up… (read more)

I keep getting promts to update firefox to the latest version about every 10 days, why is this? or could it be a scam? I find it unusual to get so many prompts popping up quite regularly to upate firefox, most other programes that I run on my win pc don't do this

Regards

Jim

Asked by jdunne1 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox browser will not display pages within a company's website. This only happens with Firefox.

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download free… (read more)

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download freezes the page, site and my computer at a credit card company- requiring end task and complete shut down of computer. This has been occurring for 2 months. I do not have any issue loading these sites or sections via Edge or Chrome. Will this be corrected with the name change? Will there be another browser page that is more reliable?

If not, you don’t need to change your name on Firefox browser. You can just close it down and I will move to Edge or Chrome.

None of your Troubleshooting answers on your Support page covers my situation. I have cleared history, verified settings based on internet articles from others with this issue. Please have someone contact me directly. I’m tired of trying to fix this issue with your browser.

Asked by Katy Beauford 1 year ago

Last reply by zeroknight 1 year ago