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  • Archived

video replay

the color layers have shifted during the playing of videos, mainly youtube. This started a couple of months ago. There is a green line on the bottom of the screen and a d… (read more)

the color layers have shifted during the playing of videos, mainly youtube. This started a couple of months ago. There is a green line on the bottom of the screen and a definite shift in the colors on everything.

Asked by slaytonlaw 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

"Did Not Connect: Potential Security Issue" for certain websites after return from China

Hi, I have just returned from China. I use a Macbook Pro and am operating Firefox 118.0.2 (64-bit) I now find that when I use Firefox to access websites blocked in China … (read more)

Hi, I have just returned from China. I use a Macbook Pro and am operating Firefox 118.0.2 (64-bit) I now find that when I use Firefox to access websites blocked in China (i.e google, the Guardian) I get a "Did Not Connect: Potential Security Issue" message. I can access everything with a VPN active I also got this for Microsoft Edge but the problem resolved by clearing cookies (didn't work for firefox) How can I fix this

Asked by Tim Pagella 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

google drive and other apps not functioning

Hello, my websites that I use when at work are now not functioning, including but not limited to class link, google drive, google forms, google doc, google sheets I can't… (read more)

Hello, my websites that I use when at work are now not functioning, including but not limited to

class link, google drive, google forms, google doc, google sheets

I can't access any of them or share any of them with coworkers for some reason. Of course Google browser lets me do everything however, I prefer fire fox instead, because I have been using FFox for many years.

So someone please fix this issue!

Robert

Asked by ROB DELL 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

How to automatically Backup Firefox everything?

Hi, I'm looking for a way for everything saved on my firefox account including bookmarks, favorites, history etc.. to be automatically saved/backed up, EXACTLY the same w… (read more)

Hi, I'm looking for a way for everything saved on my firefox account including bookmarks, favorites, history etc.. to be automatically saved/backed up, EXACTLY the same way like Apple has it with iCloud.

If I lose my phone, I can log into icloud and get everything 100% the way it was on my new phone.

If I reset my computer, I want to be able to log into my firefox account and have everything exactly the same.

How to do this? I was told the firefox account sync doesn't back anything up...

Asked by resolve.famous 2 years ago

Last reply by resolve.famous 2 years ago

  • Archived

iso trustworthy/popular add on to forward links easily

want to be able to easily foreward links with reliable, popular addon on desktop and mobile transitioning from google chrome on windows notebook and android mobiles … (read more)

want to be able to easily foreward links with reliable, popular addon on desktop and mobile

transitioning from google chrome on windows notebook and android mobiles

Asked by netcommuner 2 years ago

Last reply by netcommuner 2 years ago

  • Archived

External monitor displays blotchy text with new pc

I have the same issue as this guy https://support.mozilla.org/en-US/questions/1402931#question-reply Exceptions. I have a new Dell pc and my Mozilla browser is 118. I … (read more)

I have the same issue as this guy https://support.mozilla.org/en-US/questions/1402931#question-reply Exceptions. I have a new Dell pc and my Mozilla browser is 118. I have had this issue from the time that I purchased the new pc and attached it to my old Dell monitor. I've had Dell and Geek Squad involved both before and after I found this guy's fix in the Mozilla faq's. Before finding that I have had the new pc checked, the old and new monitor checked. All turned out fine system wise. So first suggestion from Dell - new cord - HDMI to VGA - didn't help. New monitor. Didn't help. Finally after much purchasing of technology and no changes a Dell tech was on using Edge browser. I realized that the monitor was perfect and told them so. So they tried Chrome and still the monitor text was fine. Firefox - back to blotchy. That's when I did the search in Mozilla faq's and found this other issue and "fix". I talked a Geek Squad tech into changing my display setting to "Extend Display" in Windows. Text totally disappeared from the monitor. So I've run out of options other than to set up everything under Chrome or Edge which I really don't want to do. But I may have to. In the meantime I've proved that I didn't need a new monitor or a new cord.

The image below is a camera picture of text on the monitor.

Help!!!

Asked by starshipraleigh 2 years ago

Last reply by starshipraleigh 2 years ago

  • Archived

Firefox Duck Duck Go (DDG) communication lag?

When I go to google search on Firefox and search for something in images, every result loads instantly. When I go to duck duck go in firefox, there is randomly huge commu… (read more)

When I go to google search on Firefox and search for something in images, every result loads instantly. When I go to duck duck go in firefox, there is randomly huge communication lag time between pressing enter and a result populating (usually more than 30seconds-2min where normally it is instant) and a good majority of the image thumbnail results do not display. It didn't used to do this and I think something screwed something up on my computer. What can cause this?

Things I have tried: Resetting Firefox Deleting and Reinstalling Firefox Deleting all cache/cookies/Mozilla files in %appdata, program files, and other locations and reinstalling.

I prefer to use DDG over Google. Can someone help? Why is it doing this?

Asked by snelss0 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Restoring previous session after closing firefox.

My computer needed to be updated so I click on update without closing any programs because the computer usually does it. At this time I was in the School Library well the… (read more)

My computer needed to be updated so I click on update without closing any programs because the computer usually does it. At this time I was in the School Library well the update was completed so I open up Firefox usually when i open firefox after a shutdown or some other reason. I can go to Open Application Menu>History>RestorePreviousSession but before I clicked on Restore Previous Session I realize that I need to go to class, so I closed my computer. once in class I open my computer up and I try to restore my previous session but by the time that I tried to restore it my session was deleted and my question is if anyone at FIREFOX can help restore that deleted session because I was working on my research project which is due this week, and in that particular session I had tabs open that I need so i can finish my project. Please reach out as soon as possible. This happen on Tuesday. Thank You

Asked by sotini0504 2 years ago

Last reply by cor-el 2 years ago

  • Archived

FF Desktop shortcuts no longer work

Am on win10 -- FF 118.0.2 A strange thing has just occurred in the past two days -- Firefox will no longer drag and drop URLs to form a shortcut on the desktop; I get onl… (read more)

Am on win10 -- FF 118.0.2

A strange thing has just occurred in the past two days -- Firefox will no longer drag and drop URLs to form a shortcut on the desktop; I get only the international "can't do that" symbol, the circle with a slash, as I drag.

When I make a shortcut within firefox, then copy it and paste to the desktop, instead of the FF icon, I get the blank sheet, but when I look at the file with Notebook, it shows all the expected content:

++ clip shortcut content ++ [InternetShortcut] URL=https://www.reuters.com/technology/nvidias-forecast-dampens-ai-enthusiasm-other-tech-stocks-2024-08-28/ IDList= HotKey=0 IconFile=C:\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\shortcutCache\B1_LfDoEyJumsj81b4UeTw==.ico IconIndex=0 ++ end clip=== Items between < > redacted ++ BUT! the shortcut doesn't work. no response, whatever, when clicked on. Same deal with shortcuts that once did work; they are now inactive. However, when dragged onto FF or Chrome, they magically link up as they ought to.

I've googled for answers, but found nothing worthwhile. One suggestion was to shift the default browser to something else. I chose Google Chrome. Did no good. The shortcuts remained inactive. I could drag and drop from Chrome to the desktop but the shortcuts were still of a white sheet and inactive.

So, I'm suspecting something in Windows needs to be reset, but what? Can't find anything about where and how url shortcuts are treated in the registry. It's an annoyance. Any help greatly appreciated.

Asked by whawn1 1 year ago

Last reply by whawn1 1 year ago

  • Archived

Web page display using FF does not show thumbnails but Chrome/Edge do

I maintain the website for a small dog club and use Wordpress with plug-ins to provide page flipping through pdf files in a members only area of the site. The plug-in is… (read more)

I maintain the website for a small dog club and use Wordpress with plug-ins to provide page flipping through pdf files in a members only area of the site. The plug-in is D-flip. I have attached .jpg files made using the Fireshot extension both FF and Chrome browsers. I also saved the page as an .htm format file which when displayed does not appear the same as the original page.

Asked by Old1912 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Can't sign into my navy federal credit union account

Every time firefox has updated this year it prevents me from signing into my Navy federal credit union account. I get the following error message; Access Denied You don'… (read more)

Every time firefox has updated this year it prevents me from signing into my Navy federal credit union account. I get the following error message; Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/mfa.fcc" on this server.

Reference #18.82b3417.1697332724.50b30aec

I have had to turn off the ad blockers in the past and delete all the history including sign ins to get it to work again. This update I again went through all of that and also tried turning off every extension, turning off firefox tracking blocker and even reset the network setting to no proxy. Nothing works. Will I have to go back to using the google spyware browser just so I can do my banking? Or can this problem finally be fixed? If firefox worked with NFCU forten years prior without any difficulty I don't know why it cant be fixed.

Asked by mrsmelser 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Folder Downloads

Since the update to version 118.02 FF, the downloads now end up in the folder C:\Users\User\AppData\Local\Temp instead of the 'Downloads' folder as indicated in Settings … (read more)

Since the update to version 118.02 FF, the downloads now end up in the folder C:\Users\User\AppData\Local\Temp instead of the 'Downloads' folder as indicated in Settings - General (see attachment)

Asked by SpeedyKepke 2 years ago

Last reply by SpeedyKepke 2 years ago

  • Archived

Very slow loading website "Pubmed Central"

Pubmed Central (https://www.ncbi.nlm.nih.gov/pmc/) is a commonly used website for literature reading in life sicences research. I found that it takes a lot of time to lo… (read more)

Pubmed Central (https://www.ncbi.nlm.nih.gov/pmc/) is a commonly used website for literature reading in life sicences research. I found that it takes a lot of time to load the PMC web page, and even worse to access an aricle in it, always more than 10 seconds (for example, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1234567/). These pages access smoothly in other browsers on my computer (MacBook Pro with M1, macOS Sonoma 14.0). I've tried the troubleshoot mode, and clearing all the cookies and cache, but it just doesn't work.

Hoping to get some useful feedback on this!

Asked by sabiaceae 2 years ago

Last reply by sabiaceae 1 year ago

  • Archived

toolbar poping down unwanted

I need to know how to stop the tool bar from popping down whenever my mouse hits the top of the screen in fullscreen with hide toolbars selected, no other browser I have … (read more)

I need to know how to stop the tool bar from popping down whenever my mouse hits the top of the screen in fullscreen with hide toolbars selected, no other browser I have used does this so I dont know if it is intentional but if it is please tell me how to make it go away, thank you.

Asked by Ajs Starwalks 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Sync Data not showing up

So i was using firefox in Linux recently and now because of linux issues, i switch back to windows. I logged in with same id but sync is not working. I had a long history… (read more)

So i was using firefox in Linux recently and now because of linux issues, i switch back to windows. I logged in with same id but sync is not working. I had a long history of passwords, extensions and bookmarks. Also opened tabs and all but the account sync is not working. I even verified if this is the same account i logged in with in linux as i have 2FA and in the app it says this is the email i used for it. Please help me ASAP

Asked by Asim 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Blocked Protected

Just got this notication after visiting a Top Games support pages when closed the private I used so no active data on what is going on. Very first time ever getting any n… (read more)

Just got this notication after visiting a Top Games support pages when closed the private I used so no active data on what is going on. Very first time ever getting any notification with Firefox before so suspect wedsite as issue caught their linking code trying to drop tracers so maybe something there would appreciate your input. Game parent company Miracle Games I play from a Asian area and pulls some very strange behavior.

Asked by Robert Walker 2 years ago

Last reply by Robert Walker 2 years ago

  • Archived

email access

Did the Mozilla software upgrade to Firefox yesterday, and not I can not access my email. It says "You don't have permission to access "http://www.att.net/" on this serve… (read more)

Did the Mozilla software upgrade to Firefox yesterday, and not I can not access my email. It says "You don't have permission to access "http://www.att.net/" on this server"

Asked by Chuck Farina 2 years ago

Last reply by cor-el 2 years ago