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Problems with Firefox installation

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. … (read more)

I had posted my question yesterday and received a response from jscher2000. I sent a reply to the response by email a short while ago, but I wasn't sure it went through. Therefore, at the possible expense of having you receive the reply twice, I have recopied it here:

Thank you for trying to help me download Firefox onto my computer. As per your advice, I first tried shutting down and restarting my computer. That did not work. Then I went onto the link you sent me: https://www. mozilla,org/en-US/firefox/all/#product-desktop-release . The installation began, but only got up to around 80 - 90%. It stopped at the point where it said Execute: "C:|Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046B... (It looks like there might be some more letters and/or numbers after the "B", but I can't see what they are.) I waited a few more hours to see if the installation would continue, but it did not. I then went back to try downloading Firefox in the regular way. First I got a message, "Now installing. Firefox will be ready in just a few moments." Again, installation proceeded to around 80 - 90 %, and then I got a message, "Hmmm. For some reason, we could not install Firefox. Choose OK to start over." Starting over didn't help. I got the same message. Any further help or advice that you can give me would be greatly appreciated. drzee1946 email: [removed from public support forum]

Asked by drzee1946 4 months ago

Last reply by James 4 months ago

  • Archived

Actual update or a malware ?

Hello, I've only recently started using Firefox and the browser used to update automatically, however, today, I got a pop-up message asking me to update it. It was from… (read more)

Hello, I've only recently started using Firefox and the browser used to update automatically, however, today, I got a pop-up message asking me to update it. It was from "Mozilla Corporation", plus at that time the browser was working extremely slow, which that got me thinking that maybe it wasn't working efficiently due to not being updated. So, I ran the program and installed the update, and later, on visiting this page, I got to know that most of such pop-ups are malwares. I got extremely scared and decided to search the update history of the browser.

It said the following:

"Firefox 100.0 Installed on: (today's date) Status: The update could not be installed (patch apply failed)."

This confused me further as I don't know if what I installed was a malware program or a genuine update.

Could you please help me out ?

Asked by aastha.88.singh 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Pocket account merge broken

Hello, I have an active Pocket subscription for more than 8 years now. I wanted to migrate it to use Firefox accounts. However, by mistake I created a new firefox accoun… (read more)

Hello,

I have an active Pocket subscription for more than 8 years now. I wanted to migrate it to use Firefox accounts. However, by mistake I created a new firefox account using the signup journey - and I used a different email for this. When I logged into my Pocket account, it asked me to update and I did. I said I'd want to login to my Firefox account using my new account - so typed in my new email address and signin. It was actually prompting me to just enter password and continue using my old account - but I declined and changed the email to login to my new account. I was hoping both these would be merged. But they didnt' and after a bit of to and fro, I changed my new Firefox accounts email to the one that I'm already using for my Pocket account and did the same signup journey. They are merged now but I've got no data in my pocket - it's like a new account.

Please can someone help?

Thanks.

Asked by rohitetc 10 months ago

Last reply by Paul 10 months ago

  • Archived

New computer data

New computer (Windows 11) shows 'Old Firefox Data'. Opened hidden files. Using File Explorer found Profile Folder & renamed it 'old'. Copied and pasted 'Old Firefox… (read more)

New computer (Windows 11) shows 'Old Firefox Data'. Opened hidden files. Using File Explorer found Profile Folder & renamed it 'old'. Copied and pasted 'Old Firefox Data' as new profile. Firefox would not open. Had to remove etc and Firefox worked again. Thought this maybe the easiest way to get my Bookmarks back.

PS Presume Profile Folder does not contain Thunderbird Addresses?

Asked by Eanie 7 months ago

Last reply by Terry 7 months ago

  • Archived

How to migrate from chrome on another computer to firefox on "this" computer

I use chrome for personal use on my Macbook for all personal stuff. I use Chome on "this" windows PC for all my work stuff. I would like to use firefox on "this" pc for … (read more)

I use chrome for personal use on my Macbook for all personal stuff. I use Chome on "this" windows PC for all my work stuff.

I would like to use firefox on "this" pc for all my personal stuff, and keep using chome for my work stuff to keep everything totally separate.

What's the best way to import all my personal login stuff from chrome on another computer to mozilla on this computer? Thank you!

Asked by ian.saingarm 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Archived

Update From 86 To 114 On Win 7?

Hello, I am wondering what if anything regarding settings, customization, data, etc is likely to break if I perform this update? THis has happened in the past and is why… (read more)

Hello,

I am wondering what if anything regarding settings, customization, data, etc is likely to break if I perform this update? THis has happened in the past and is why I turned auto update off. Should any intermediate updates be done to stepover/convert any of the data structures to a newer format?

Thanks, Steve

Asked by Steve_Sr. 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I use Linux and need to update my FireFox from 88 to at least 99.

I use Linux, but know nothing about it. My brother installed Mint on my desktop; he was my Computer Guru, but he has passed away. I need to update from FF88 to at least 9… (read more)

I use Linux, but know nothing about it. My brother installed Mint on my desktop; he was my Computer Guru, but he has passed away. I need to update from FF88 to at least 99. Can you help me, please? Many thanks if you can.

Asked by kngiacoboni 10 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

I have A version of Firefox which is "managed by your organization."

I want the version (which i assume is the ESR one) OFF my computer. I have downloaded a "regular version" (116.0.3) and have followed all instructions I have found on th… (read more)

I want the version (which i assume is the ESR one) OFF my computer. I have downloaded a "regular version" (116.0.3) and have followed all instructions I have found on this site. It gets to a point and says it can't find the file. There is no README or Install file in the download so I am stuck. Please help me because I want the ESR version GONE!!! Thanks for any help! R

Asked by mrgta672004 10 months ago

Last reply by jonzn4SUSE 9 months ago

Re setup my MOSILLA THUNDERBURG icon on my newer HP windows 10 computer that was on my windows xp

I think I have successfully downloaded Thunderbird, but I do not know how to get it working to open my Webmail/reagan.com...Thanks...MGM2 … (read more)

I think I have successfully downloaded Thunderbird, but I do not know how to get it working to open my Webmail/reagan.com...Thanks...MGM2

Asked by mgmetcalf2 2 months ago

  • Archived

Restore Firefox for Mac OS 10.11.6

HELP!!! I tried upgrading my Firefox and stupidly has the new version replace my old one instead of keeping both versions. New version is not compatible with my operatin… (read more)

HELP!!! I tried upgrading my Firefox and stupidly has the new version replace my old one instead of keeping both versions. New version is not compatible with my operating system OS 10.11.6. Can you help me restore the version that will work on my Mac Pro? Is someone available to chat?

  • Archived

Issue with online banking and current version 102.5.0esr

I can no longer use online banking because they require the most recent version of Firefox which they say is 107. When I try to update my computer, it says I have the mo… (read more)

I can no longer use online banking because they require the most recent version of Firefox which they say is 107. When I try to update my computer, it says I have the most up to date version of Firefox which is 102.5.0esr so won't let me update. How do I fix this?

Asked by blackcat211hsk 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

How can I stop .pdf files from automatically downloading to my computer?

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed… (read more)

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed after looking at them. This problem has happened in the past, but was resolved, only now I am finding it happen again. I do not want to have files saved unless I want to save them, not Firefox deciding that any file I open should be saved. I have Windows 11 & Firefox Version 113.0.1. Is there a way to revert to an older version of Firefox?

Asked by sreller_6 1 year ago

Answered by Terry 1 year ago

  • Archived

Downloading Firefox

Had Firefox on pc for a number of years however recently it failed to load. I uninstalled it and attempted to re- download it however the download gets stuck at the initi… (read more)

Had Firefox on pc for a number of years however recently it failed to load. I uninstalled it and attempted to re- download it however the download gets stuck at the initial stage, reads now installing, a white bar appears but nothing further happens ! I can leave it downloading for half an hour and nothing. If I close the download Firefox appears to be installed however when I open the browser there's just a page with blank white boxes where the headers should be. Not sure why this is happening as Edge works fine. Any help would be appreciated.

Asked by david_roxby 11 months ago

Last reply by cor-el 11 months ago

Firefox upgrade deleted bookmarks

After downloading latest version of Firefox my bookmarks where deleted, so I restored my laptop back to an earlier date and now just Dismiss it when it says an update is … (read more)

After downloading latest version of Firefox my bookmarks where deleted, so I restored my laptop back to an earlier date and now just Dismiss it when it says an update is available. How will I know when this problem has been taken care of where I can update Firefox? Firefox is the only browser I have as I've did everything to block Microsoft from taking over my laptop. I'm fixing to delete my old Microsoft account to complete that procedure. I'd have to research Chrome to see if they attempt to control what I can do with my laptop like Microsoft does. My only problem with Firefox was they allowed Microsoft to do it's best to change my system to Edge, but I'm still fighting them.

Just noticed at bottom of this page under Troubleshooting information,

 "securitySoftware": {
   "registeredAntiVirus": "Microsoft Defender Antivirus"

Now I see I still have connections to Microsoft. Thank you Mozilla for showing me this. I've got to change my security for this. Hope Firefox has it's on.

Asked by grt_49 2 months ago

Last reply by cor-el 2 months ago

  • Archived

Upgrade caused error

Since I agreed to a Foxfire upgrade ~5-11-23, I can't open Foxfire. I get this message "Error: Platform Version 113.0 is not compatible with minVersion >= 113.0.1 or m… (read more)

Since I agreed to a Foxfire upgrade ~5-11-23, I can't open Foxfire. I get this message "Error: Platform Version 113.0 is not compatible with minVersion >= 113.0.1 or maxVersion <=113.0.1".

Please help, I have a lot stored on Foxfire.

Jean

Asked by JeanS 1 year ago

Last reply by TyDraniu 1 year ago