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MacOS Firefox crashes when view youtube video in fullscreen

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted." Some information about my system: Fire… (read more)

Every time I open a youtube video in fullscreen, firefox crashes. `about:crashes` says "No crash reports have been submitted."

Some information about my system:

  • Firefox version: 122.0.1 (64-Bit)
  • Macbook Pro M2
  • MacOS Sonoma 14.3.1

If there is a way to get more information that you would require (like logs) please describe how I access them, so I can share them.

Asked by a Little Otaku 1 year ago

Answered by jonzn4SUSE 1 year ago

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How do I disable passkey support?

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a passwo… (read more)

I don't want to use passkeys, and it seems that every site is checking browser support and wasting my time with passkey prompts before allowing me to log in with a password. How do I disable passkey support in Firefox?

Asked by Shad Sterling 1 year ago

Last reply by Piterk 1 year ago

  • Solved

Google Passkey Prompt

Since the Tahoe upgrade I can't login to my google account because the 'Passkey' prompt that the system is supposed to automatically trigger, never eventuates as it used … (read more)

Since the Tahoe upgrade I can't login to my google account because the 'Passkey' prompt that the system is supposed to automatically trigger, never eventuates as it used to in Sequoia. I am signed into my account on the same desktop using Safari but my preferred browser is Firefox, so this is quite frustrating.

Asked by QbnPat 1 month ago

Answered by Pakeeza Safdar 1 month ago

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Website Claim I'm Using a VPN When I'm Not

I am on Firefox Developer Edition 120.0b9 (64-bit macOS). Using sites like whatismyip and whatismyipaddress, I am seeing that I have a VPN or Proxy enabled. When I use Ch… (read more)

I am on Firefox Developer Edition 120.0b9 (64-bit macOS). Using sites like whatismyip and whatismyipaddress, I am seeing that I have a VPN or Proxy enabled. When I use Chrome, I don't see this. I went through all the settings and turned off anything that could even remotely be related, and still get the same results. Does Firefox have a built in VPN that I am unaware of? Is there a way to turn it off?

Asked by mlfusco97 1 year ago

Answered by mlfusco97 1 year ago

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Can I turn off the tab groups?

I love Firefox and generally really appreciate the way y'all operate as a company and developer. However, I really don't like this new function to add tabs to a group. … (read more)

I love Firefox and generally really appreciate the way y'all operate as a company and developer.

However, I really don't like this new function to add tabs to a group. Since it rolled out, I'm always adding tabs into groups when I don't mean to. Really, it's creating a group almost every time I move a tab around. If I delete the group, it's just more clicks and distractions to deal with.

In the past, when you've rolled out new features like this, you've also made it very easy to turn off any new feature we don't like. But I can't figure out how to turn this off. Is it possible?

Thanks for your help.

Asked by zach.cannon 2 months ago

Answered by George Kitsoukakis 2 months ago

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How do I block a specific website?

I am trying to block myself from checking on my old employer's website, and I need to block myself from being able to go to their web page. How do I block a specific web… (read more)

I am trying to block myself from checking on my old employer's website, and I need to block myself from being able to go to their web page. How do I block a specific website? I do not want to access this site, and I find myself checking the site. I sound nuts, I know. But this is for my own good.

Asked by Sean Curran 1 year ago

Last reply by Agent virtuel 1 year ago

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Facebook Messenger popup won't close

I am running v122.0.1 on a Mac and since the last update if I open a Facebook Messenger message which pops up at the bottom of the screen clicking the minimise or close d… (read more)

I am running v122.0.1 on a Mac and since the last update if I open a Facebook Messenger message which pops up at the bottom of the screen clicking the minimise or close doesn't do anything and the message stays on screen The only way to get it to close is to log out of Facebook and then log back in again. Is this a bug in this release?

Asked by cs14 1 year ago

Answered by cs14 1 year ago

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Delete an account with a lot of personal information on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Asked by viettu.vohoang 2 years ago

Answered by James (doing minimal support) 2 years ago

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  • Archived

Exception is not respected

I have included a website on the list of exceptions for deleting cookies when Firefox is closed. When I go to the website the icons on Firefox for it show "enhanced track… (read more)

I have included a website on the list of exceptions for deleting cookies when Firefox is closed. When I go to the website the icons on Firefox for it show "enhanced tracking protection off" and "You have granted this website additional permissions". This website uses cookies to recognize my computer and not to require a one time password. However, when I close Firefox despite the fact that the website is on the exception list, cookies are deleted and I have to keep re-entering the one time password. I did turn of the checkbox for deleting cookies when Firefox is closed and now I am no longer asked to enter the OTP after Firefox is closed.

I assume this is a bug. Does anyone else experience similar issues? Is anything I can do about it and be able to use the exception list as intended?

Thanks.

Asked by Sue 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

x.com

I cant log into x.com. Whether tracking is set to strict or not. I just get the same error. I have tried re-starting my browser and computer. I currently have it set to s… (read more)

I cant log into x.com. Whether tracking is set to strict or not. I just get the same error. I have tried re-starting my browser and computer. I currently have it set to strict and have it turned off for this site. Why cant I go to this web site?

Asked by Michael 1 year ago

Last reply by cor-el 1 year ago

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Youtube not showing the full bottom of the video

Sometimes when I go to click on songs on YouTube it doesn't show the whole bottom part of the video's screen. It has some of it but does not show the fullscreen mode opti… (read more)

Sometimes when I go to click on songs on YouTube it doesn't show the whole bottom part of the video's screen. It has some of it but does not show the fullscreen mode option to click on. When i open up Chrome it's fine. I'm using the newest update of Firefox.

Asked by Camisha Taylor 1 year ago

Answered by Camisha Taylor 1 year ago

  • Archived

www.undefined.com? Message just appeared on home page saying cannot connect to www.undefined.com?

Hi Friends.... This morning logged into my website as usual and this message appeared on the home page. I have not checked the link as it seems potentially malicious ... … (read more)

Hi Friends.... This morning logged into my website as usual and this message appeared on the home page. I have not checked the link as it seems potentially malicious ... It does not appear when visiting my site on Safari. I have emptied the cache I have been through troupbleshooting mode I have reinstalled Firefox and it still is there..

How to rid myself of this

All help gratefully received Graham

Macbook pro 2017 OS 12.7 Firefox 125.03

Asked by gb32 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Firefox not showing/displaying Yahoo! Comments

This current version of Firefox (126.0) is preventing Yahoo! Comments from showing/displaying in ANY Yahoo! article. After I finished reading a Yahoo! article, the Yahoo!… (read more)

This current version of Firefox (126.0) is preventing Yahoo! Comments from showing/displaying in ANY Yahoo! article. After I finished reading a Yahoo! article, the Yahoo! Comments is viewed but upon clicking on Comments, it just disappeared. It happens in any Yahoo! article with Comments. I used Safari to see if I experience similar issue but Safari is able to show/display Yahoo! Comments upon clicking on them. I have no other browser plug-in or app in Firefox preventing Yahoo! Comments from showing, it seems to be a Firefox JavaScript issue.

Asked by Rob 1 year ago

Last reply by George Mtntrainman 1 year ago

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Just did a factory reset on my computer and can't access my old firefox account.

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email. All my bookmarks and extension set up… (read more)

Seems like when I tried logging in to my old account with a password reset, I somehow created a second account with the same email.

All my bookmarks and extension set ups seem to be gone.

Never had this issue, and have been using the same firefox account for like 5 years.

Asked by Froggy_D 2 years ago

Answered by cor-el 2 years ago

  • Solved
  • Archived

Access to my banking site td.com no longer works with latest version

I can no longer access my online banking at td.com - the server returns the following message: "Bad Request - Your browser sent a request that this server could not under… (read more)

I can no longer access my online banking at td.com - the server returns the following message: "Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

The online banking works normally with Safari. Please help me fix this quickly.

Thank you.

Asked by brian321 1 year ago

Answered by brian321 1 year ago

  • Solved
  • Archived

Correct syntax for privacy.fingerprintingProtection.granularOverrides?

Hello, I am trying to force two or three websites to detect my timezone as UTC, even though my local system time is not UTC. I figured out how to do this with ALL sites … (read more)

Hello,

I am trying to force two or three websites to detect my timezone as UTC, even though my local system time is not UTC. I figured out how to do this with ALL sites by setting privacy.fingerprintingProtection to "true" and entering "+JSDateTimeUTC" in privacy.fingerprintingProtection.overrides in about:config.

Now according to docs, privacy.fingerprintingProtection.granularOverrides "can be used to add or remove features on a domain granular level if privacy.fingerprintingProtection is enabled," but I can't figure out how to get it working.

Any input is appreciated.

Asked by RSizington 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved

Remove "translate selection" from context menu

I don't know why, but when I browse pages in English, the context menu offers to "translate selection into Hebrew". This is weird and totally unwanted. I don't know how… (read more)

I don't know why, but when I browse pages in English, the context menu offers to "translate selection into Hebrew". This is weird and totally unwanted. I don't know how FF decided that I need translations, and specifically to Hebrew!

In the settings, my preferred language is "English (US)". In "translation settings", the list of "Translation will happen automatically for the following languages" is empty, and the list of "Translation will not be offered for the following languages" has Hebrew and French. (I would add English but I don't see how.)

Is there a way to just remove this translation option from the context menu?

Asked by gidiav 2 months ago

Answered by Agent virtuel 2 months ago

  • Solved
  • Archived

Comcast email

Trying to access my email account at Comcast, but recently (last few months) when signing in I get a blank page with the following message: Firefox prevented this page f… (read more)

Trying to access my email account at Comcast, but recently (last few months) when signing in I get a blank page with the following message:

Firefox prevented this page from automatically redirecting to another page.

Followed by a link that says" Allow"

How can I correct this without having to "allow" each time?

thank you.

Doug

Asked by Douglas Konen 1 year ago

Answered by zeroknight 1 year ago