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Firefox Sync not working again!

Hello. At a time when the sharing or sync'ing of information is so important, the current Firefox sync service is a disgraceful shambles. What makes this even worse, is y… (read more)

Hello.

At a time when the sharing or sync'ing of information is so important, the current Firefox sync service is a disgraceful shambles. What makes this even worse, is your continuing refusal to get it properly sorted.

As appears obvious from your Twitter feed, this has been going on since April 2013.

Yet you expect mobile devices to adopt Firefox OS. Yet you can't even manage your current sync structure reliably.

Chrome's sync'ing works easily and fine between my laptop and Android devices. It is also much simpler to set up.

I find it hard to believe that you fail to prevent Firefox's slide. Enough daydreaming about new solutions, until you sort out the current mess called Sync.

Asked by Stephen 8 years ago

Answered by John99 8 years ago

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Why are my bookmarks repeatedly disappearing since updating to Firefox 39?

Hi - I'm running Firefox 39 on Windows 7 PC desktop, 64-bit. I already know how to restore bookmarks. I just can't figure out why they keep disappearing! This has be… (read more)

Hi - I'm running Firefox 39 on Windows 7 PC desktop, 64-bit.

  • I already know how to restore bookmarks. I just can't figure out why they keep disappearing!
  • This has been bothering me for weeks. While troubleshooting this, I have backed up the bookmarks I want correctly. I have even exported an HTML bookmarks file as well as a backup JSON bookmarks file - just in case I could be dealing with a corrupted JSON or SQLITE or other mysterious file.
  • Yet my bookmarks keep disappearing. I'll have, for example, 100 bookmarks. Then suddenly, in the middle of my work, I'll notice some of my bookmarks in my toolbar gone. When I close my browser and re-open it again to check what's going on with my bookmark backups - I see my old JSON file with 100 bookmarks - and a NEWER file that has, let's say, 55 bookmarks. Poof! Forty-five (45) bookmarks have vanished in a flash! I restored them using the old file to get them back. But the problem of disappearing bookmarks keeps happening, apparently randomly.
  • As a last resort - I re-set my browser to create a new profile. But the problem continued. Then, in total frustration, I backed up my password and cookies SQLITE, DB and JSON files - and did a complete UNINSTALL of the browser - AS WELL AS - removing all "Mozilla" entries from the registry.
  • From there, I downloaded and did a clean install of Firefox and put the few aforementioned backup data files from my old profile - into the new one. I thought all would be fixed. NOPE!
  • I'm wondering if there is something embedded into my browser - either an add on or something in one of the SQLITE files - that is causing this baffling problem. Yes, I can restore my old bookmarks back to their original state. But scores of them continue to disappear in the middle of a session. And when I close that session - the LAST visible bookmarks become part of a new backup JSON file that's generated, but that file purges a lot of my original bookmarks.
  • I hope this makes sense. Help! - Slammed and Sleepless in San Diego.

Asked by dkusumoto 6 years ago

Answered by FredMcD 6 years ago

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How do I force Firefox Sync to run now?

My Firefox Sync is failing to connect (error.login.reason.network) and I am running through all the solutions available here as well as checking local LAN issues, but eac… (read more)

My Firefox Sync is failing to connect (error.login.reason.network) and I am running through all the solutions available here as well as checking local LAN issues, but each time I make a change am I supposed to just for the next sync? How often do they happen? Can the timing be changed? There is no support article on forcing a sync or on watching it sync.

Asked by JoeFF 6 years ago

Answered by the-edmeister 6 years ago

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Issue with sync error: Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.

Hi, i have just recently started having an issue with Sync on my desktop. My associated Android and Mac Laptop do not experience any issues when attempting to sync, but t… (read more)

Hi, i have just recently started having an issue with Sync on my desktop. My associated Android and Mac Laptop do not experience any issues when attempting to sync, but the desktop constantly gives the same error. I have tried unpairing the desktop, clearing all files, restarting and then adding the desktop to sync once again, but the error persists.

All of the bookmarks on the desktop have vanished, but are still in my sync data and have no problems being viewed on the other paired devices. This also tells me that the issue isn't the sync server and is something unique to the desktop machine.

I am hoping that this won't require a reinstall, but if all else fails, it is an option. I will try to attach a log file once i have submitted the question.

Asked by nightech 8 years ago

Answered by cor-el 8 years ago

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There is no "manage account" option for sync on any of my devices, and I can't set up any new sync devices. How do I fix this?

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" a… (read more)

Since none of my devices have a "manage account" selection under Sync (or Sync set up), there's no way to get or reset my recovery key. I only see "Set up Firefox sync" and "Pair a device". Everything else leads to a dead end without access to a recovery key or being able to manage the account.

Asked by olacanty 8 years ago

Answered by the-edmeister 7 years ago

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How to restore sync after reset?

After a troubleshooting re-set on my windows pc my sync is no longer active. when i try to reactivate it on the tools drop-down i see two options: 1) "set up sync" which … (read more)

After a troubleshooting re-set on my windows pc my sync is no longer active. when i try to reactivate it on the tools drop-down i see two options: 1) "set up sync" which gives me the options of "create a new account" or "i have an account") or 2) tools --> options --> options --> sync which gives me the choices "set up firefox sync" or "pair a device." on my existing/previously paired device (a mac) the tools menu shows only a "sync now" choice. none of the available choices seem to fit so how do i proceed to get an existing sync account working on my windows pc? the instructions, if any, on doing exactly this are vague. i do have my sync account email, password and recovery key. sorry if i am missing something here. thank you.

Asked by NEILjr 8 years ago

Answered by NEILjr 8 years ago

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Unable to sign in for Firefox sync(when i try to sign in it saying that unexpected error)

This morning when i opened firefox i noticed that i lost all my saved passwords.When i tried to sign in with my sync account it simpliy says that unexpected error. … (read more)

This morning when i opened firefox i noticed that i lost all my saved passwords.When i tried to sign in with my sync account it simpliy says that unexpected error.

Asked by Manideepak 6 years ago

Answered by guigs 6 years ago

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bookmarks do not sync across devices

Firefox no longer seems to be syncing my bookmarks among devices. In particular, the bookmarks I add on my work iMac do not sync to my android phone or my home macbook p… (read more)

Firefox no longer seems to be syncing my bookmarks among devices. In particular, the bookmarks I add on my work iMac do not sync to my android phone or my home macbook pro. I have done the following things to attempt to get things working:

1. Turned off firefox sync on all devices and then back on. 2. Deleted my firefox sync account and recreated it. 3. Deleted and reinstalled firefox on both my android phone and my macbook pro

I have also gone to about:sync-log and see that I seem to have lots of sync errors. I've attached a screenshot of the sync-log screen. I can't seem to attach the txt file of the latest error log, so I'm attaching two screen shots of it as well.

If anyone can help me out, I'd certainly appreciate it!

Edit: Here's a pastebin link of the error log: https://pastebin.mozilla.org/9086433

Asked by hartfordmove 3 years ago

Answered by hartfordmove 3 years ago

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how do I stop firefox from asking me to log in to sync

I like using sync but I only want to use it WHEN I want to use it. I don't like having Firefox ask me each time I open it, to log in to sync (Sync encountered an error wh… (read more)

I like using sync but I only want to use it WHEN I want to use it. I don't like having Firefox ask me each time I open it, to log in to sync (Sync encountered an error while syncing... will automatically retry..." every time I open Firefox.

Is there a way to stop this annoying warning and go back to just signing in when I feel like it? This is getting too much like Chrome/Google - where they force you to do things their way instead of letting you do things as you please. Using latest Firefox.

Asked by pdsnickles 6 years ago

Answered by cor-el 6 years ago

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Firefox Sync - Syncing status

Is there a way to check the status of current syncing process on Firefox desktop? I don't know when it finishes syncing. sometimes it takes a lot of time before i can saf… (read more)

Is there a way to check the status of current syncing process on Firefox desktop?

I don't know when it finishes syncing. sometimes it takes a lot of time before i can safely close the browser. and other times I closed before it finished.

Asked by Ties 9 years ago

Last reply by cor-el 9 years ago

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Firefox Sync Lost Bookmarks

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my sav… (read more)

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my saved bookmarks are showing.

Asked by coolprash 3 years ago

Answered by Shadow110 3 years ago

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New firefox sync won't sync bookmarks to new computer

I just bought a new laptop and was trying to sync the bookmarks from my old one to my new. They both are running the same version of firefox and have been using the new s… (read more)

I just bought a new laptop and was trying to sync the bookmarks from my old one to my new. They both are running the same version of firefox and have been using the new sync. However, when I logged in nothing happened. All my info doesn't transfer.

Asked by derangedkymera 6 years ago

Answered by bablushaw23 6 years ago

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unexpected error when trying to reset Firefox sync

Hello, I am trying to reset my password for Firefox sync with no success. When i enter my email address and hit "next" i get "Unexpected error". I don't want to create a … (read more)

Hello,

I am trying to reset my password for Firefox sync with no success. When i enter my email address and hit "next" i get "Unexpected error". I don't want to create a new account with a different email address.

Any help is appreciated.

Asked by jc_denton 6 years ago

Answered by PieCrafted 6 years ago

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How do I get my sync data on my computer without using another device?

Hi, I had to completely back up my computer and reset it to factory settings. Before I did so, I used Firefox Sync and made an account so that I would not have to reinsta… (read more)

Hi,

I had to completely back up my computer and reset it to factory settings. Before I did so, I used Firefox Sync and made an account so that I would not have to reinstall everything manually. Now I do not know how to get the information back on to my computer.

I do not have any other devices that I have synced the information to. I just want to download the information back on to my very same computer. How can I do this?

Asked by Thames 8 years ago

Answered by the-edmeister 8 years ago

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Sync encountered an error while syncing: Unknown error???

I have done all the procedures outlined to make sync work. I am still getting this error message. Like another user, mine started after the last upgrade. Does anyone h… (read more)

I have done all the procedures outlined to make sync work. I am still getting this error message. Like another user, mine started after the last upgrade. Does anyone have a fix for this? Thanks all for reading and any helpful advice. (Disable sync is NOT helpful.)

Asked by Lifesaver 6 years ago

Answered by philipp 6 years ago

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Sync won't synchronize my bookmarks.

In July, I first installed Sync on my PC (Windows 7), my smartphone and my tablet (both Android 4.2.2). It worked perfectly, with all bookmarks, history and tabs synchro… (read more)

In July, I first installed Sync on my PC (Windows 7), my smartphone and my tablet (both Android 4.2.2). It worked perfectly, with all bookmarks, history and tabs synchronized, and proved useful during holidays as I was only left with my Android devices.

I haven't been using Firefox much with my Android devices lately, but yesterday, when I checked their bookmarks, I realized they were out of sync with my PC's bookmarks.

I have been through all the tips offered on this site (unlinking, updating, re-linking...), with limited success : the history of the various devices in synchronized, but NOT the bookmarks.

I tried to create a new account with a new email address, but I am still waiting to receive the email for verification (although the email address works fine). Therefore I have deleted my 'old' account and re-created a new one, with the same email address.

Any clue as to how to synchronize the bookmarks?

Asked by xpd64 6 years ago

Answered by xpd64 6 years ago

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Firefox won't sync to my new laptop

Hi, I have a new laptop that runs Windows 10. I'm trying to sync it with the old one that runs Windows 8.1. I start sync but nothing happens (no history, no bookmarks, no… (read more)

Hi, I have a new laptop that runs Windows 10. I'm trying to sync it with the old one that runs Windows 8.1. I start sync but nothing happens (no history, no bookmarks, no anything). They both have the newest Firefox installed. I have tried everything I've found on this forum, including e.g. from here https://support.mozilla.org/en-US/questions/1090681 but nothing seems to work. I have also uninstalled and reinstalled Firefox on this new laptop, changed passwords and basically tried it all. What to do now?

Asked by annikar 5 years ago

Answered by the-edmeister 5 years ago

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how to eliminate all bookmarks on one computer before turning on sync on another computer with desired bookmarks?

Firefox 58.0, two windows 10 computers (desktop & laptop). Want to remove ALL bookmarks from laptop before I sync both computers. Goal is for computer (desktop) ful… (read more)

Firefox 58.0, two windows 10 computers (desktop & laptop). Want to remove ALL bookmarks from laptop before I sync both computers. Goal is for computer (desktop) full of bookmarks to sync with computer laptop with no bookmarks.

Thank YOU for your time and assistance!!

Asked by gjcj 3 years ago

Answered by user1929 3 years ago