Firefox Community Forum

I purchased Mozilla VPN weeks ago and having problems installing it. Request requires elevation.

Seems I wasted my money if I can't install it

Barry Drinkwater [redacted phone# from community support forum]

Why wouldn't 'BOOKMARKS" be the first (1st!) option instead of stupid never used history? Who let their 3 year old make this change??? I could not find a way to remove history from this useless section...only BOOKMARKS should be easier to find since we all use it the most.

The Bookmarks is the MOST important AND MOST OFTEN USED feature and should be back on top...so annoying and unnecessary!

I didn't have the VPN toggle in the browser

I uninstalled and install

I login and still no VPN toggle switch

How do I get the Firefox VPN toggle switch to turn it on?

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email from my personal account.

I added my work email as a secondary email to my personal Mozilla account long time ago, 4 days ago deleted the secondary email from my personal account settings to register it as a separate account instead.

Attempted to sign up at accounts.firefox.com, but the system automatically routes the email to the Sign In screen instead of the Sign Up screen. I encountered Error messages entering a password on the Sign-in screen displays: "Primary account email required for sign-in".

Then requesting a password reset displays: "Unknown account".

Troubleshooting Already Tried:

Tried signing up in Private/Incognito windows across multiple browsers (Firefox, Chrome).

Waited over 72 hours for the system cache to clear, but the sign-in page still routes the address as an existing account.

Can you please escalate this to the Mozilla Accounts operations team to clear or purge the stale secondary email mapping for work email in the sign-in lookup index.

I will provide the email upon request

Firefox deletes logins despite site settings, and cannot pass verification, so I can now no longer succeed to verificarion of login with Google, Facebook, etc. Help, please! Can we have the older version back that kept my site settings? I need to be able to login to google,!

Hello Mozilla Support, I am not experiencing a technical problem with Firefox. I am contacting you because I would like guidance on how to properly secure my browsing activity and protect my privacy while using Firefox on my Android phone. I want to make sure my browsing history, personal information, accounts, and other online activity are as private and secure as possible. Please explain the recommended Firefox privacy and security settings and any steps I should take to protect my activity. Thank you.

In the previous version, whenever I clicked sync, my browsing history was updated automatically. Why is this no longer working after the recent update?

I always use Firefox on my 2 devices (PC & laptop) and keep them synced. However, after the latest Firefox update, the sync feature stopped working. My Firefox history from the past two days/yesterday on my PC has not been synced or imported to my laptop