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Videos Do Not Play After Update

I updated my Firefox today and now videos do not play. I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work … (read more)

I updated my Firefox today and now videos do not play.

I had this problem back in April after an update and I spent weeks troubleshooting it. Eventually I got it to work after trying all of the following (then, and again now):

Things I've Tried: 1.) Clearing data (cache and cookies) 2.) Turning off "Strict Mode" 3.) Running CCleaner 4.) Disabling/enabling HW acceleration 5.) Checking that the DRM box is checked (and trying it without it checked) 6.) Refreshing Firefox 7.) Uninstalling/Reinstalling 8.) Updating my Windows install 9.) Updating drivers 10.) Disabling all Firefox extensions 11.) Running without extensions 12.) Running in Firefox Troubleshooting Mode 13.) Running Windows in Safe Mode with Networking 14.) Running a fresh install of Firefox without signing in after deleting all traces of Firefox from my PC (including Program Data folders, registry entries, etc.)

What finally worked back in April was to dive into "about:config" and change "media.rdd-processenable" to "false".

That fix does not work this time around.

In the meantime I've been using Brave and having no issues. I've tried video playback in Chrome, Opera, and Edge on this computer with no issues. This playback problem is exclusive to Firefox.

Video playback still works just fine on my 4 home PCs running Windows 10 and Pop_OS (3 self-built, one Asus laptop) using this same build of Firefox.

Other/Rant: I suspect this is a Firefox/Windows 11 problem. Most likely this is not something I can fix myself, but it's incredibly frustrating since I'm buried deep in the Mozilla ecosystem and use it for work. I'd prefer not to have to swap between browsers just so I can watch videos; too many windows open on this tiny work laptop isn't fun to juggle. Basic video playback is the #1 thing I use my web browser for at both work and home so it'd be nice if this irritating, months-long, unacceptable issue were resolved. A modern browser that has video playback issues? What good is it then? What's most irritating is that it seems I'm the one of a very small number of users with this issue, since I see very little posted about it online.

I've been a Firefox user primarily for almost half a decade now - moved over from Chrome for privacy issues. Never had a problem until 4/22 of this year and considering it's still an issue 3 months later... it has me re-evaluating the reliability and my commitment to an otherwise amazing browser.

Asked by Exare 2 months ago

Last reply by Exare 24 minutes ago

Recover Firefox Notes

Greetings. I have recently refreshed Firefox Nightly, and I'm wondering if the notes I took previously with the Firefox Notes addon can be retrieved anywhere on my comput… (read more)

Greetings. I have recently refreshed Firefox Nightly, and I'm wondering if the notes I took previously with the Firefox Notes addon can be retrieved anywhere on my computer. I still have the Old Firefox Data folder generated by the refresh, if that's any help.

Thank you kindly for your time.

Asked by Andrea 34 minutes ago

Facebook Stories outputs differently from what I created

The uploaded image is not what I expected. There should be an image of my desktop and the text has somewhat background color which supposed to be transparent causing some… (read more)

The uploaded image is not what I expected. There should be an image of my desktop and the text has somewhat background color which supposed to be transparent causing some texts to be cropped. I have Dark Reader extension turned-off since Facebook has it's own dark mode. How to fix this?

I'm on Firefox 104.0.2 Manjaro KDE Plasma 5.25.5.

Asked by Snich 1 hour ago

Last reply by Snich 1 hour ago

404 Not Found error message

I am getting a 404 Not Found message on only one page of a gigantic web site (www.bowl.com). I go to this page 10 or 15 times a week--for almost 20 years--and have never… (read more)

I am getting a 404 Not Found message on only one page of a gigantic web site (www.bowl.com). I go to this page 10 or 15 times a week--for almost 20 years--and have never had a problem. Bowl.com's IT department has no idea why. I have cleared my cache and history (many times over the last week or so), and nothing seems to work.

I can access this page with Edge, and with my smartphone and on other computers in my network (Firefox), but I have to access this page with my THIS computer.

Asked by pjteahan 14 hours ago

Last reply by pjteahan 1 hour ago

Gmail switch

Hello. All of a sudden i have been getting prompts just before completing gmail sign is asking if i want to switch to html or default.I chose default,tried to sign in aga… (read more)

Hello. All of a sudden i have been getting prompts just before completing gmail sign is asking if i want to switch to html or default.I chose default,tried to sign in again,and got this legacy version of gmail with messages being listed in html format which is brutal.What caused this ? how do i get it back to the way its always been? Whats going on with this,and why is this even happening? Its also saying i used a tablet or mobile device to sign in twice,and i dont ever do that. How can i get it back to the way its always been? Have tried googling all of this but it happens on its own,and sometimes it doesn,t after i sign out of the html ,and reboot,but its unpredictable,and its like stuff has been altered. Thankyou.

Asked by cs999 4 hours ago

Last reply by Dropa 1 hour ago

Login and Passwords disappeared

My logins and passwords have all disappeared. Login.json is now login.json-1 and there are 3 more files labeled the same way but have 2,3 and 4 after the login.json. Type… (read more)

My logins and passwords have all disappeared. Login.json is now login.json-1 and there are 3 more files labeled the same way but have 2,3 and 4 after the login.json. Type of file says corrupt. How can I get my passwords back?

Asked by cherie_vitters 3 hours ago

Last reply by Dropa 1 hour ago

Printers view problem

Good morning, I have problem with printing on Firefox. On the earlier version view in the filed printers look:" name_printer on print server" but now its look: "\\print_s… (read more)

Good morning, I have problem with printing on Firefox. On the earlier version view in the filed printers look:" name_printer on print server" but now its look: "\\print_server\name_printer". Please check this because this problem occurs in many users in my company.

This problem not occurs in Google Chrome. Thank you for handling the matter quickly. :)

Asked by m.aniolek 9 hours ago

Last reply by Dropa 1 hour ago

Google Maps Not finding any addresses

MacBook Pro OS High Sierra Firefox version: 106.0b4 When I bring up Google Maps I put the address in and Firefox shows an error message. This has been happening for a cou… (read more)

MacBook Pro OS High Sierra Firefox version: 106.0b4

When I bring up Google Maps I put the address in and Firefox shows an error message. This has been happening for a couple of months. See Error Message below.. Google Chrome has NO problem pulling up the address. How can I fix this? Thank you.

Asked by SunnySkyez 2 hours ago

Last reply by Dropa 2 hours ago

  • Solved
  • Archived

I paid $28 to Firefox

I paid Firefox $28 for unmarked videos. Now the mark, the stamp in the corner of the video, is back. I would like my money back or the non-stamped videos back. Who do I s… (read more)

I paid Firefox $28 for unmarked videos. Now the mark, the stamp in the corner of the video, is back. I would like my money back or the non-stamped videos back. Who do I see about that?

Asked by miketimpiz 2 years ago

Answered by FredMcD 2 years ago

Edit Firefox Dictionary

Accidentally added a misspelling to the Firefox dictionary. Thought it would be easy to locate and edit the dictionary. Enabled 'show hidden files.' On XYplorer, and Wi… (read more)

Accidentally added a misspelling to the Firefox dictionary. Thought it would be easy to locate and edit the dictionary.

Enabled 'show hidden files.'

On XYplorer, and Windows File Explorer can find not a single trace of 'persdict.dat' in my profiles folder.

It would be really helpful if you could advise what the next step would be. Thanks.

Asked by sra97 1 day ago

Last reply by sra97 8 hours ago

ASP.Net File Upload Does Not Work on Mobile Devices/Responsive Mode in Firefox

Hello Team, On our profile page, we allow users to change their profile picture and to upload that picture we are using ASP.Net FileUpload control. This functionality wo… (read more)

Hello Team,

On our profile page, we allow users to change their profile picture and to upload that picture we are using ASP.Net FileUpload control.

This functionality works fine when use website from computers, however when we try to do same from any mobile device (Android/IOS), it does not work. Basically, on server side when we are trying to get file and upload in DB, we are getting FileUploadControl.HasFile = False.

Asked by siddharth.kavitake 8 hours ago

Firefox will not load anymore

Firefox will no longer load. Task manager shows it is running, but nothing comes up on screen. All of this seemed to have started when I downloaded Thunderbird, which I… (read more)

Firefox will no longer load. Task manager shows it is running, but nothing comes up on screen. All of this seemed to have started when I downloaded Thunderbird, which I have also deleted off the computer. That is the only thing I have downloaded on this computer. I have noticed a white box appears on screen, bottom right corner every time I try to open Firefox. Nothing is in the box. I have deleted and reinstalled the software. Nothing seems to work.

My system is Windows 10

Asked by galtwho 18 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

problem transferring URL

I use my Firefox browser to create my business newsletter. Once I have published the completed newsletter on Firefox, I copy the URL and paste it into my mailing service… (read more)

I use my Firefox browser to create my business newsletter. Once I have published the completed newsletter on Firefox, I copy the URL and paste it into my mailing service (Mailchimp). I have been doing this successfully for at least a decade. Recently, however, I have been unsuccessful, and Mailchimp tells me that it must be a problem with the Firefox URL.

Please help me. This is an important part of my business marketing.

Asked by susansmithblakely 3 days ago

Last reply by jscher2000 - Support Volunteer 14 hours ago

repeated Mozilla logo notification opens Instagram on Macbook air desktop- 9/25/22 only

Yesterday, whenever I looked at Instagram on my iPhone 8 (software is up-to-date/ current), a Mozilla icon would appear with a tiny iPhone icon that said, "notification f… (read more)

Yesterday, whenever I looked at Instagram on my iPhone 8 (software is up-to-date/ current), a Mozilla icon would appear with a tiny iPhone icon that said, "notification from iPhone." When I clicked on it, it would either take me to the Instagram login page of a particular Instagram account I follow, or else take me to my own Instagram profile page. I did not sign into Instagram in the open tab upon receiving these notification. I'm including some screenshots so you can see how it appeared on my screen. The other Instagram accounts besides my own that would appear in my Firefox browser tab were both people in the UK, for what it's worth, contacts of mine on Whatsapp also.

I just found it kind of creepy and thought I should report it to Mozilla.

Thanks, JJ

Asked by jenjusti11 12 hours ago

Gmail and Google do not recognize me and require that I "ID" myself through my cell phone

Please tell me how to fix this. I am a PC, not a mac. If i leave gmail for an instant, I have to go through a long routine to get back in. I do check the box that say… (read more)

Please tell me how to fix this. I am a PC, not a mac. If i leave gmail for an instant, I have to go through a long routine to get back in. I do check the box that says remember me on this computer. This does not happen on my phone. I love Firefox and don't want to use another browser.

Asked by ellen.mertins 18 hours ago

Last reply by Jer 13 hours ago

Why are bookmarks not automatically saved in the search engine (Firefox) you are using?

Windows 8.1 would not load last Wednesday, so I "refreshed" it using F10; which stated all files and apps would be retained (what a lie.) Most apps were disabled, or rem… (read more)

Windows 8.1 would not load last Wednesday, so I "refreshed" it using F10; which stated all files and apps would be retained (what a lie.) Most apps were disabled, or removed, and needed to be re-loaded, as well as about 200 updates which needed to be downloaded, and still being downloaded. When re-loading Firefox my previous bookmarks were not retained, although I think may have located them via a Microsoft remedy (Firefox remedies have been fruitless.) They are not not the old Firefox folder (my most recent entry was 2019,) and not in the places Firefox has suggested looking. I will backup my current 5 days worth of bookmarks, when all of the downloads are current, and try to download the Microsoft suggestion. My question is; why are they NOT automatically saved? And if somebody has a remedy for me please send it as I will not do anything with my bookmarks for a few days.

Asked by newsie2000 22 hours ago

Last reply by jscher2000 - Support Volunteer 14 hours ago