Firefox Community Forum

I was finally forced to update my Firefox to the released version. I am increasingly unable to log in to various "secure" websites with Firefox 140...1 although Chrome 106 (old, but can't update) has no problem. There are also a number of captchas that are simply invisible to firefox. Why is this happening?

firefox updated to 128 esr all of a sudden (i didn't click update or download for this) and when i went to open firefox, the appearance and everything changed. it looked like google chrome and none of my bookmarks and settings and layouts were there. they just DISAPPEARED. i tried googling how to to fix this and for some reason every time i search it takes me to another search engine instead of google. (this is beside the main point though). I'm so frustrated right now since all my bookmarks are gone (literally having a breakdown). I tried looking through the help articles and all of them just say to use the backup profiles or that there are bookmarkbackup files in my profile folders or that firefox would download a folder with files from the old version but none of that happened. I looked into my folders for older profiles trying to find places.sqlite files but NOTHING. there is literally NO backups or profiles dated to before July 16 2025; the day it updated (shown in screenshot) and there is NO bookmarkbackup files anywhere. i have signed in to firefox prior and had my devices synced for awhile and no issues so there should have been previous profiles and data saved onto my computer. Please help, I really need my bookmarks back!

Dear Firefox Support Team,

I recently encountered a problem while using the ChatGPT platform (https://chat.openai.com) in Firefox. The issue was that I was unable to type anything into the input box ("Ask anything" field). The box would not respond to clicks or keystrokes, effectively preventing any interaction.

After switching to a different browser (e.g., Chrome), the problem disappeared, so it appears to be specific to Firefox.

Kindly look into this compatibility issue. I’m using the latest version of Firefox on [insert your operating system, e.g., Windows 10].

Thank you.

Best regards, James Tang

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Sez Firefox private networking is no longer available. I never used that and don't now. I have Mozilla VPN. I can see my profile, why does this saved site https://accounts.firefox.com/oauth/?client_id=e6eb0d1e856335fc&redirect_uri=https%3A%2F%2Ffpn.firefox.com%2Foauth%2Fsuccess&response_type=code&state=pkce2-73df1a7810d7e59bcc90cdf7dce94dbe81186b2af33facd6a9a49f5ee733ac54b38542da4a6ae482&scope=profile%2Bhttps%3A%2F%2Fidentity.mozilla.com%2Faccount%2Fsubscriptions%2Fiap%2Bhttps%3A%2F%2Fidentity.mozilla.com%2Faccount%2Fsubscriptions&access_type=offline&action=email&referrer=https%3A%2F%2Fwww.mozilla.org%2F&device_id=3751a95733644170af51ae7fe87afce9&flow_begin_time=1670109611613&flow_id=4f67ccaa7d57818e15d7ae6f5560db4e9fffb5b1751ecb0626e834bb2208ecea&user_agent=MozillaVPN%2F2.11.1%2B(sys%3Awindows%2B11) take me to the wrong place.

Please advise. I use Mozilla VPN quite often, mostly from Android phone (Google Pixel 9 Pro XL)

I am not ale to log into https://www.talktobuona.com/ It is not Warning: Potential Security Risk Ahead How can I log into this site?

For some reason, any time I try to click on a Facebook Reel or Facebook video, I receive the message,

"The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." I have tried uninstalling and reinstalling Firefox. I've tried using Troubleshoot Mode. Nothing fixes the issue. However, if I'm not signed into Facebook, I can search Facebook Reels and videos and display them just fine. It also works fine on Firefox on Android. So, the only problem is on Facebook (Firefox Desktop). If I'm signed into my Facebook account and I see the list of featured Facebook Reels, I can click on them and they work fine, but if I go to the person's Facebook page and click on a Reel or if I'm tagged in a Reel or someone replies to me when I tag them in a Reel, I get the same error message.

I recently ported from chrome to firefox about 3 days ago and was tryin to access the dropdown menus on this website https://www2.gov.bc.ca/gov/content/governments/government-id/bc-services-card/your-card/get-a-card

I realized it wasn't working so I turned off my adblocker (ublock origin), refreshed the site and still not working.

Also attempted to use troubleshoot mode and still does not work.

Cleared cache + cookies and used troubleshoot mode and nothing working still.

I lastly checked the website was working by opening the same link on chrome after all that and it works perfectly fine over there. Any ideas what could possibly be the issue?? I basically have a fresh install of firefox with no changed settings besides anything that might of been copied over from Chrome when firefox automatically asks you to migrate your stuff over, and used the troubleshoot mode + clearing cookies and cache

Hello, I received an email from you asking me to change my Firefox password for account security reasons. When I changed it, all the data synced in Firefox with my email was deleted. This upset me greatly because I lost important data and saved websites. Please restore the deleted data. Thank you.

Hello,

I'm facing an issue where my microphone does not work in Google Meet when using Firefox, even though I’ve granted all necessary permissions. This problem is specific to Firefox, as the microphone works perfectly fine in Google Chrome.

I prefer using Firefox because of its convenient screenshot features, but this microphone issue has caused major inconvenience during important meetings.

Kindly help me resolve this issue.

Thank you.

Ontario 411 Website produces an error code when I click on Wallaceburg to find a name. "Browser software ourtdated"

Your web browser is out of date! Update your browser (outdatedbrowser.com) for more security, speed and the best experience on this website. If you encounter any issues on using this new version of 411.ca, you are still able to use the previous version (legacy.411.ca) which supports your current browser.

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug got wedged in; what other options do I have for permanently disabling AI?

Going to sidebar settings to hide the AI chatbot does not suffice. Evidence: I did that already, it has been undone, and I cannot now find the toggle in question.

Personally I vote for yanking it out of the main browser altogether, so people have to actively choose to install the AI chatbot add-on. But my question is about actions I can take myself.

Firefox 140 has lost all my bookmarks and passwords. I have these in Firefox 115 on another mnac but it won't transfer any files when I sync the two laptops and I can't get the new Firefox to import anything from an HTML

What should I do?

Some web sites such as Amazon have an options bars to select items like 'review order'. When the web page first comes up, they show white in the dark bar. But Firefox is immediately changing the white to purple so that it is almost impossible to read. I haven't been able to find anything in settings to correct this. I do not have this issue when I use Chrome.

I am having trouble with Firefox when making a purchase or submitting a form. I get right up to the submit function and nothing happens. If I go to the same site with Edge, everything works fine.

I am using Malwarebytes and Facebook Container extensions. Are either of these causing the problem? And if so is there a work-around?

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

When I launch Firefox in Troubleshoot Mode and try to open the Settings page (about:preferences) right away, Firefox becomes unresponsive. This issue does not occur when Troubleshoot Mode is off.

I'm using Firefox 140.0.4 on macOS Sequoia 15.5.