Showing questions tagged:

Firefox Cannot Consistently Access a Web Site

My desktop Firefox (version 155.0.1) has recently became unable to consistently access the Web site at this Web site this Web site. Chrome successfully accesses the site… (read more)

My desktop Firefox (version 155.0.1) has recently became unable to consistently access the Web site at this Web site this Web site. Chrome successfully accesses the site 100% of the time. Firefox's connection failures are intermittent, unpredictable, and usually go away on their own after varying time intervals (sometimes can't connect for up to 24 hours). I see status messages saying Firefox is trying to connect to the site, but it eventually gives up and times out.

I cleared the Firefox cache, but that had no effect. I don't recall making any significant changes to the Firefox settings lately. Any suggestions on what to look at/try would be greatly appreciated.

(Yes, I know the site doesn't use https: Its protocol is outside my control).

Open 10 1 30

How do I disable the forced and ABRUPT obligatory Firefox updates?

I don't know who was the absolute [edited] to have the idea of forcing updates while the user is still working on the browser by shutting the browser down. Can someone el… (read more)

I don't know who was the absolute [edited] to have the idea of forcing updates while the user is still working on the browser by shutting the browser down. Can someone else help me understand how to stop this nonsense??

And yes, I had the option "Check for updates but let you choose to install them" selected, and I'm still being molested by this forced restart """feature"""!

Every time I'm in the middle of an important work session, Firefox will suddenly refuse to open new tabs and prevent the ones that are already open from connecting and receiving updates. It erase private tabs and messes up everything!

I was in a call with my boss, and it got dropped because Firefox decided to update?? And DEMANDED that I close the browser IMMEDIATELY to continue using it????? What the hell???????????

I've only been running into this problem in the past few months, and I'm honestly shocked by how little uproar I'm seeing online about this bug. This is by far the worst think I've ever seen in a browser.

Anyway, I appreciate any help. I saw a trick to permanently disable updates, but I don't want to disable them. I just want them to be installed either when I CHOOSE or when the bloody browser is NOT in use!

Open 9 61

Scrolling issues using Windows 11

How do I resolve scrolling issues (unable to scroll) on many websites. AI recommendations of clearing browsing history and cache have not been effective. Scrolling is pos… (read more)

How do I resolve scrolling issues (unable to scroll) on many websites. AI recommendations of clearing browsing history and cache have not been effective. Scrolling is possible using Google Chrome.

Open 9 71

Microsoft Ads & Google Analytics access problems when using Firefox VPN on Windows 11 PC

Hello, I have noticed in the last month or so a new phenomenon. I regularly need to access such platforms as Microsoft Ads, Google Ads and Google Analytics. Previously wi… (read more)

Hello,

I have noticed in the last month or so a new phenomenon. I regularly need to access such platforms as Microsoft Ads, Google Ads and Google Analytics. Previously with my FireFox VPN turned on I had no issues. Now I cannot access these sites unless I turn off the VPN. I think there was a FireFox update not long ago. Should I be experiencing this issue or is there a resolution to this problem?

Thanks Andrew

Open 9 30

How to make Firefox recognize an existing profile

I'm using Firefox in Windows. I lost all of my bookmarks... never mind how, I think I can prevent it from happening again... and I'm trying to figure out whether there is… (read more)

I'm using Firefox in Windows. I lost all of my bookmarks... never mind how, I think I can prevent it from happening again... and I'm trying to figure out whether there is a way to recover them.

Looking in the profile folder, I see three profiles. One is listed on the about:profiles page, and is identified as the default. The other two aren't listed there at all.

I need to select each of those other two and see whether my bookmarks can be recovered from them. But how. The about:profiles page has a button for creating a new profile, but not for adding an existing profile to the page. Either it's listed there or it's not.

It seems to me that I could create a new profile and make it the default folder, then quit Firefox and replace it with a copy of one of the profiles I want to investigate. However, I lost my bookmarks by doing something similar to that, so I'm wary of doing it again.

Can someone explain what is happening here--why there are three profiles in the default profile's folder but only one list listed, and why there's apparently no provision for making Firefox list the others?

Open 9 70

Firefox on Windows only requests a USB security key for my Meta passkey instead of allowing my iPhone passkey

I use Firefox on Windows to manage Meta Business Suite for my business, Goff Housing Solutions. Facebook, Meta Business Suite and Ads Manager all open normally in Firefox… (read more)

I use Firefox on Windows to manage Meta Business Suite for my business, Goff Housing Solutions. Facebook, Meta Business Suite and Ads Manager all open normally in Firefox.

The problem occurs when I open the protected Meta Business Portfolio Settings. Meta requires my existing passkey for accounts.meta.com. After I click Continue, Firefox invokes Windows Security, but the only authentication method presented is:

“Security key — Insert your security key into the USB port.”

I have never owned or configured a physical USB security key.

I confirmed that the correct accounts.meta.com passkeys are stored in Apple Passwords on my iPhone. The iPhone can access Meta Business Suite and the protected Business Portfolio Settings normally.

As a control test, I opened the same Meta/Facebook account and the same Goff Housing Solutions Business Portfolio on this same Windows computer using Google Chrome. Chrome opens the protected Business Portfolio Settings successfully.

Therefore, my Meta account, Business Portfolio, permissions, 2FA and existing passkey appear to be working. The problem seems specific to Firefox/Windows passkey handling: Firefox/Windows is treating the authentication request as requiring a physical USB security key rather than offering the existing passkey on my nearby iPhone (for example via QR code/phone authentication).

How can I make Firefox on Windows use my existing accounts.meta.com passkey from my iPhone instead of requesting a physical USB security key?

I do not want to delete/recreate my Meta passkeys, disable 2FA, reset my Meta account, or create a new Business Portfolio because all of those are currently working.

Open 8

I can't log in to my health site called MyMercy using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue?

I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this i… (read more)

I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue? Please respond [edited email from community support forum]

Open 8 90

Drop-Downs Not Working

I'm on 153.0.4 (64-bit) and after the last update, drop-down arrows are non-functional. I use Firefox at work and the dashboards that I've been using can't be used becau… (read more)

I'm on 153.0.4 (64-bit) and after the last update, drop-down arrows are non-functional. I use Firefox at work and the dashboards that I've been using can't be used because I can't make selections. I'm having to use Microsoft Edge (yuk).

Is there something I can do to restore the drop-down behavior?

Thanks, JR

Open 8 70

Only able to sign in to National Lottery in a private window now

Have tried all recommended fixes to enable usual Lottery sign in but no joy unless I do it in a private window. All cookies/racking/extensions etc. looked at but no joy. … (read more)

Have tried all recommended fixes to enable usual Lottery sign in but no joy unless I do it in a private window. All cookies/racking/extensions etc. looked at but no joy. Only happened in last 2 weeks as have always managed to log in via usual window for years. Do not want to blow all history etc. away via Firefox as re-sets so many stats on sights I use so do this via CCleaner. At the National Lottery log in page detail is all there but the actual log in button greyed out. As I say can log in via Iphone or private window or using Edge so issue is with Firefox settings suddenly.

Open 8 30

How can you set the DEFAULT to "Allow Data Storage ONLY for the Session" and CHOOSE sites to allow data storage?

It seems the default for allowing sites to store data locally is backwards (for privacy). You should be able to set the DEFAULT to "Allow all sites to store data locally … (read more)

It seems the default for allowing sites to store data locally is backwards (for privacy).

You should be able to set the DEFAULT to "Allow all sites to store data locally FOR THE SESSION ONLY," and then type in the sites that you would like to allow to store data locally for more than one session (or block entirely).

Is there a way to do this? There are not many sites I would like to allow permanent local data storage, so it wouldn't be such a terrible chore to type in their URLs. The opposite is true for sites I would want to allow ONLY FOR the one SESSION - that is a HUGE chore. This appears to be a privacy & security oversight - can you fix this?

Open 8 30

constant, reoccurring tab crashes

All the tabs, in both my profiles are constantly crashing. I cannot keep at a task for more than a few minutes without needing to restart the tab. Is this a setting pro… (read more)

All the tabs, in both my profiles are constantly crashing. I cannot keep at a task for more than a few minutes without needing to restart the tab. Is this a setting problem? I've cleared the cache, and reset Firefox, to no avail. Thank you for any relevant advice and/or assistance.

Open 8 1 50

Firefox access to websites hang on cloudfare service

when accessing websites where Cloudfare is part of the sequence the page hangs on cloudfare and the page is not displayed. Every time data is transferred through cloudfa… (read more)

when accessing websites where Cloudfare is part of the sequence the page hangs on cloudfare and the page is not displayed. Every time data is transferred through cloudfare the page hangs on cloudfare rending the search useless.

Open 8 50

Not able to run Facebook on Firefox Version 150.0

Hi this can anyone shed anylight on this please? I was using Facebook earlier today with no problem then now it won't run nor open yet it runs fine in Google Chrome. I've… (read more)

Hi this can anyone shed anylight on this please? I was using Facebook earlier today with no problem then now it won't run nor open yet it runs fine in Google Chrome. I've cleared out the Cookies ect and re-tried but its not pitching anything.

Many thanks Rob

Open 8 142

mymercy.net will not load/log in after last firefox update.

After the last Firefox Update, I can no longer log into my healthcare website. It loads login screen, enter information and it fails to redirect, returning to login scre… (read more)

After the last Firefox Update, I can no longer log into my healthcare website. It loads login screen, enter information and it fails to redirect, returning to login screen. mymercy.net works fine with Edge and Chrome. But I have Firefox set as my default to switching is a pain! I have cleared everything.. reloaded firefox and it still does the same. Tried it with 3 different computers with the same result, so there is something about the new update that mymercy.net doesn't like. any suggestions?

Open 7 10

With the latest update, PDF's will not open. Works fine in Edge or Chrome

I go to various websites, in this case https://go.valcom.com/EZ-GW1Rezipinstallationmanual (as well as other pages on this same site) and when I try to look at a manual o… (read more)

I go to various websites, in this case https://go.valcom.com/EZ-GW1Rezipinstallationmanual (as well as other pages on this same site) and when I try to look at a manual or specs in pdf format, I get a blank screen and the URL looks like the go. and everything after the .com are grayed out. These work fine in Edge and Chrome. This also happens in Troubleshoot mode. No hardware or software changes on my desktop.

Open 7 20