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Too slow to download by firefox with LAN

I'm on the local network. When I use Firefox to download a very small .docx file, the download gets stuck and doesn't move, taking a while to complete. But with Edge, it … (read more)

I'm on the local network. When I use Firefox to download a very small .docx file, the download gets stuck and doesn't move, taking a while to complete. But with Edge, it downloads almost instantly. Please help resolve this issue.

Asked by 6479887 2 months ago

Last reply by jonzn4SUSE 2 months ago

Get rid of user profile pop-up

This afternoon, I clicked on a link from an email and for the first time got a choose a profile pop-up. I do not want this; I have read info on Mozilla and elsewhere abo… (read more)

This afternoon, I clicked on a link from an email and for the first time got a choose a profile pop-up. I do not want this; I have read info on Mozilla and elsewhere about its purpose but it doesn't say how to just stop the pop-up - there should be an option just stop the pop-up because I don;t want to have to choose amongst options. I have started copy-pasting the links in emails and going to Chrome and will seriously have to reconsider using Firefox of this continues. I don't want to have to type about:config or anything - this should have been an opt out or opt in thing and I want out. Thank you for your help.

Asked by bjamsden 2 months ago

Last reply by casper.miller81 2 months ago

bd_config.cfg in Firefox

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking… (read more)

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking anything about it and when back online again and it popped up again in fact everytime i did this it popped up no matter what i did and went online.

It has something to do with BitDefender i figured out uninstalled bit defender re installed it no luck

Refreshed\Reset Firefox with no luck either.

Asked by L C 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

payment method - Save and autofill payment info

I have Linux OS Mint Cinnammon 22.2 and firefox 145.0.2 I have ticked "Save and auto-fill payment info" and my credit card ## are recorded. When I want to pay, the defaul… (read more)

I have Linux OS Mint Cinnammon 22.2 and firefox 145.0.2 I have ticked "Save and auto-fill payment info" and my credit card ## are recorded. When I want to pay, the default credit card ## appear correctly, but if I click on them to apply, nothing happens. Every time I have to re-enter all the numbers ! Many thanks for your answer.

Asked by roberto.bis 2 months ago

Last reply by TyDraniu 2 months ago

Why do I suddenly need Chrome in order to access my Gmail account?

I have an old Laptop which works perfectly for what I need, and I use Firefox for my Browser. I had to shutdown my Laptop and everything seemed Ok on reboot. However, I… (read more)

I have an old Laptop which works perfectly for what I need, and I use Firefox for my Browser.

I had to shutdown my Laptop and everything seemed Ok on reboot. However, I can no longer access my Gmail account as I apparently "need Chrome" to get access...?

Do I? If so - how do I get it installed on my system?

Thank you

Asked by lbjacobsen 2 months ago

Last reply by Konstantina Papadea 2 months ago

Firefox.exe suspicious file

Today as I got to work (Windows 11 machine), I had a suspicious Firefox.exe file on my Desktop, it was not a shortcut, but exe file. I did a little investigation and rese… (read more)

Today as I got to work (Windows 11 machine), I had a suspicious Firefox.exe file on my Desktop, it was not a shortcut, but exe file. I did a little investigation and research, and I noticed some difference from Program Files exe file and Firefox.exe on my Desktop:

C:\Program Files\Mozilla Firefox\firefox.exe

Size: 695424 bytes SHA-256 hash: EEB242895F8ED48B43EAAA9ECA06C6DDE54425F8AE0E16200D2D46F839B9A540 File version: 145.0.0.327 Copyright: ©Firefox and Mozilla Developers Date modified: 16.11.2025 12:35 Original filename: firefox.exe Digital Signature: Mozilla Corporation

and Firefox.exe that appeared on Desktop

C:\Users\User\Desktop\Firefox.exe

Size: 389248 bytes SHA-256 hash: E8DA5735FE1B5E92BA3636B8D17B5BEC0EA521DB6A8B5A52177FF3E8B2F60710 File version: 145.0.0.327 Copyright: Licence: MPL 2 Date modified: 16.11.2025 12:35 Original filename: desktop-launcher.exe Digital Signature: Mozilla Corporation

I scanned both files in VirusTotal, and they both seems clean and legit

I uploaded both files to:

https://drive.google.com/file/d/1kALgQbfhIpHqs1pN6dmTdF71nm10LlD-/view?usp=sharing

Can somebody assure me that both files are OK, and can somebody explain to me why Firefox.exe appeared on my Desktop, and why is there difference between two files in size, Copyright info, and original filename ?

Asked by bojan.admin 3 months ago

Last reply by TyDraniu 2 months ago

mailto for AOL email

The mailto option for AOL Mail does not produce the correct URL -- it simply opens AOL email but does not create a new mail with the subject link I wish to send like othe… (read more)

The mailto option for AOL Mail does not produce the correct URL -- it simply opens AOL email but does not create a new mail with the subject link I wish to send like other mail programs. Can this be sent to support to correct please?

Note that I have tried to correct the URL command but have been blocked at all suggest modification points.

Asked by toddrpeters 3 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

How to Recover a Missing Profile That Doesn't Show Up on the List

To make a long story short, since this morning, Firefox had no more profiles after an update. The one I am currently using, which came to exist this morning and only cont… (read more)

To make a long story short, since this morning, Firefox had no more profiles after an update. The one I am currently using, which came to exist this morning and only contains information from this morning, is the only one that shows up when I try to follow the recovery instructions. My internet history beyond today seems to no longer exist. How do I recover my bookmarks and passwords? Or are they gone forever?

Asked by beccaberdan 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

google search bar- where is the microphone

On google search bar- where is the microphone, or dictation icon. How do I add it. I have windows 11 and using Mozilla firefox as my default web browser. I have search t… (read more)

On google search bar- where is the microphone, or dictation icon. How do I add it. I have windows 11 and using Mozilla firefox as my default web browser. I have search the settings and cannot find it. Please send instructions to add it to the bar. If I were to use chrome/google they have it and I know Firefox did have it. Thank you

Asked by Therese G 3 months ago

Last reply by Denys 2 months ago

Why are there constant updates on my Firefox browser?

I just updated my browser less than a week ago. Today I got another notification for yet another update. This logs me out of everything. WHY so many and so frequent are… (read more)

I just updated my browser less than a week ago. Today I got another notification for yet another update. This logs me out of everything.

WHY so many and so frequent are firefox browser updates. I am about to stop using this brower if it continues. It's very disruptive!

Thank you for your attention to this.

Asked by michelletozier 3 months ago

Last reply by christine9 7 hours ago

Account keeps resetting

3 times now, my account has completely reset, forcing me to log into everything again and not working with the key that I copy and pasted and downloaded. I would like my … (read more)

3 times now, my account has completely reset, forcing me to log into everything again and not working with the key that I copy and pasted and downloaded. I would like my old data back. Why does this keep happening?

Asked by grayhacks 2 months ago

Last reply by Paul 2 months ago