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"Please enter primary password" multiple times per day or per hour

For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away… (read more)

For the last several weeks, Firefox has been prompting me to "Please enter primary password" multiple times per day or even per hour. If I do so, the dialog box goes away, only to come back again later. I'm finding this very frustrating.

Firefox does always prompt for this when I start it, as it has for many years.

I tried the recommended solution for a similar problem presented here but it didn't help.

This started some time after I updated from 130.0.1 to 133.0, but I have no idea whether the update is the cause.

Can anyone recommend what I can do to solve this or at least to investigate it further?

Asked by dhg 5 months ago

Last reply by KT 4 months ago

Your browser is being managed by your organisation.

Why is my browser stating that it is managed by my organisation. I have never used it fr work and it is my personal laptop. Please kindly provide steps to remove this … (read more)

Why is my browser stating that it is managed by my organisation.

I have never used it fr work and it is my personal laptop. Please kindly provide steps to remove this

Asked by groove2 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

malicious website

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL. … (read more)

An infected website warning by AVG comes up every time I open Mozilla. It doesn't occur with other browsers. How can I get rid of it. It seems like it's the same URL.

Asked by rhalper 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

unable to log in using a browser exstention

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i li… (read more)

My gyazo extension stopped working .. i can not access my gyazo acc with firefox . i been using gyazo with firefox for years.. I was able to log in using chrome. But i like firefox. i have contacted gyazo support and ran threw all the listed trouble shooting steps. This just started in the past few days. Idk if there was a update or windows update or what . i tried everything . Anything you can add would be great.

This is the page i get when i try to log in. "Checking your browser before accessing gyazo.com ... Click here if you are not automatically redirected after 5 seconds." then nothing happens.

Asked by Diawa 5 months ago

Last reply by jonzn4SUSE 5 months ago

Firefox freezing up when trying to save images using save image as feature

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every ti… (read more)

When saving images from websites using the save image as feature, Firefox will freeze up and not register any mouse click or anything instead making a ding noise every time is register a mouse click. This will continue for like 30 seconds before it becomes normal then it will repeat this for every image. How can I solve this?

Asked by Burak 5 months ago

Last reply by aodgizmo 4 months ago

Diminishing performance (increasing lag) the longer Firefox 133 is open

I believe this problem began in 133. I've noticed that if FF is open for a few hours, it starts to develop a very noticeable input lag. For example, if I'm watching a You… (read more)

I believe this problem began in 133. I've noticed that if FF is open for a few hours, it starts to develop a very noticeable input lag. For example, if I'm watching a YouTube video and hit an arrow key to advance the video, there will be a couple of seconds before the browser registers the key press. It behaves like a high CPU issue but I do not detect high CPU usage when this is happening. Restarting the browser resolves the issue for a few hours.

This is happening on Windows 11 as well as on a Mac running Sonoma.

Asked by John Neiberger 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Issue with Firefox Sync Not Restoring Passwords After Reinstalling Windows

Hello, I recently reinstalled Windows on my computer and expected Firefox to sync and restore my saved passwords, as I had enabled Firefox Sync before reinstalling. Howe… (read more)

Hello,

I recently reinstalled Windows on my computer and expected Firefox to sync and restore my saved passwords, as I had enabled Firefox Sync before reinstalling. However, after syncing my account, my passwords did not appear, and I am unable to access them.

I have already tried the following steps:

   Checked the sync status of my Firefox account.
   Ensured that I am signed into the correct Firefox account on my browser.
   Searched for any relevant troubleshooting steps but haven't been able to resolve the issue.

Could you please assist me in restoring my saved passwords or provide any guidance on how I can retrieve them?

Thank you for your help.

Best regards, Tameem

Asked by tamemtamim700 5 months ago

Last reply by TechHorse 5 months ago

After my laptop wakes from sleep, Firefox stops suggesting URL completion and stops opening about:config

Reloading existing tabs or entering full URLs works. Toggling "Work Offline" on and off does not fix the problem and the only workaround is restarting Firefox. This is t… (read more)

Reloading existing tabs or entering full URLs works. Toggling "Work Offline" on and off does not fix the problem and the only workaround is restarting Firefox.

This is triggered by laptop doing sleep/wake transitions so I strongly suspect this is related to Firefox online/offline detection.

Asked by federico.ceratto 5 months ago

Last reply by jonzn4SUSE 5 months ago

What can i do to stop this horrible PIPicture on YTube on Linux now ?

i have Linux Cinnamon 22 and want to stop the PIP on YT. I disabled/unchecked box for PIP on FFox and PIP still happen on YT. What can i do to stop this horrible PIP now&… (read more)

i have Linux Cinnamon 22 and want to stop the PIP on YT. I disabled/unchecked box for PIP on FFox and PIP still happen on YT. What can i do to stop this horrible PIP now ? thank you.

Asked by lauraiancu 5 months ago

Last reply by cor-el 5 months ago

Wikipedia displays a strange mix of fonts when rendering Thai article.

Wikipedia render Thai fonts correctly. But it seems to render Latin texts and numbers in "TH Charm of AU" font for Thai articles, which I did not set anywhere in the brow… (read more)

Wikipedia render Thai fonts correctly. But it seems to render Latin texts and numbers in "TH Charm of AU" font for Thai articles, which I did not set anywhere in the browser (and my operating system). Ticking "Allow pages to choose their own fonts, instead of your selections above" does not fix it either. But it renders fonts correctly in English version of the same article. (See the attached images).

Any ways to fix this?

Thanks in advance.

Asked by jangsoodlor 5 months ago

Last reply by TyDraniu 5 months ago

Taskbar hover reveals small graphic - Firefox 133 and Thunderbird 128

I'm not sure when it started (this week maybe?), but I've been noticing a small graphic appear to the right beside the Firefox icon when I hover over it. The same graphi… (read more)

I'm not sure when it started (this week maybe?), but I've been noticing a small graphic appear to the right beside the Firefox icon when I hover over it. The same graphic also appears when hovering over Thunderbird's icon. Does not appear when hovering over any other icon on my task bar. It appears whether I am connected to the internet or not. I ran Malwarebytes latest build antivirus, which found nothing. Any ideas what this graphic is and/or what is it for?

I've made a screenshot, which I'll attach.

Running Firefox 133.0.3 64-bit, on Windows 11 Home (Build 22631.4602) , using DuckDuckGo as the search engine. The version of Thunderbird I'm running is: 128.5.2esr 12th Gen Intel(R) Core(TM) i9-12900K 3.20 GHz

Asked by nonsequitorian 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Youtube and google services really slow with Firefox

Hi, I know that Google's doing everything to push everyone to use their spy software Chrome, but now youtube is really slow (15 seconds to stop a video when I click on t… (read more)

Hi,

I know that Google's doing everything to push everyone to use their spy software Chrome, but now youtube is really slow (15 seconds to stop a video when I click on the video, same to start it, 10 seconds to open a new dongle for youtube, and roughly 5 seconds waiting in others services).

Also, some others website work very badly or sometime not working at all with Firefox, why ? I have Ublock on Firefox too

I came back to Firefox for my privacy but if 35% of websites not work with it, not great. Have you an idea how to solve this problem ?

Thank you,

Matt

Asked by Matthieu Barbié 5 months ago

Last reply by TyDraniu 5 months ago

problem "listen" to wall street journal articles

Hello For a while I have been selecting wall street journal articles and then clicking "listen". A few weeks ago this stopped working on one computer a fairly new Lenov… (read more)

Hello

For a while I have been selecting wall street journal articles and then clicking "listen".

A few weeks ago this stopped working on one computer a fairly new Lenovo running Windows 11. Currently running firefox 133.0.3. When I click "listen" on any article, nothing happens. Clicking "listen" on another Windows-11 computer on the same article does work, so apparently something is wrong with the settings on this one computer. Any suggestions please?

thanks

Ben

Asked by BL1806 5 months ago

Last reply by jonzn4SUSE 5 months ago

Constant Freezing

Ever since I got 133.03 my Dell cpu freezes a lot. Over the last hour it froze 15 times. This is terrible reliability. I hired Dell Tech Support and they checked my so… (read more)

Ever since I got 133.03 my Dell cpu freezes a lot. Over the last hour it froze 15 times. This is terrible reliability.

I hired Dell Tech Support and they checked my software and there were no issues. I have run advance Norton features and there are no problems. Therefore the issue is NOT with my 20 month Dell computer.

Firefox has always been reliable until late August. For four weeks it would freeze and lock up. by the end of Sept it was slightly better and then fine in November. Now it only freezes, put the mouse over the image and it freezes. Play with it for a while and it unlocks.

I am totally fed up with Firefox. I'll be starting my taxes soon and year end things and can't afford to have all these issues and rebooting to help eliminate the issue.

When is Firefox tech support going to help me? When is Firefox going to fix the issue? After Christmas I am looking into the Microsoft software......enough is enought!

Asked by Del 5 months ago

Last reply by jonzn4SUSE 5 months ago

Constant crashing

I keep constantly crashing, multiple times. Here are my latest crash IDs: bp-0095be94-4487-4e51-b895-8bfe30250106 bp-cc9fbd3f-9c73-4a9b-9e67-a503b0250106 bp-46a54455-3… (read more)

I keep constantly crashing, multiple times. Here are my latest crash IDs:

bp-0095be94-4487-4e51-b895-8bfe30250106

bp-cc9fbd3f-9c73-4a9b-9e67-a503b0250106

bp-46a54455-3bd3-4eb1-8cdf-887300250106

bp-9d721d1d-f4e3-4e7b-9160-ec47e0250106

bp-f307e36d-2c7b-4fad-9166-47cef0250106

bp-3e823f9a-bcb3-458f-b149-94a110250106

Asked by sir.beret 5 months ago

Last reply by jonzn4SUSE 5 months ago

After last update, everytime I open firefox it is reset and I have to start all over.

As title. Installed the latest update as soon as i came out. I get the "Welcome to Firefox" tab and the 2nd tab "Firefox Privacy Notice" opened. The 1st "Welcome" ta… (read more)

As title. Installed the latest update as soon as i came out. I get the "Welcome to Firefox" tab and the 2nd tab "Firefox Privacy Notice" opened.

The 1st "Welcome" tab, has the box and buttons asking me to import old setting and all that jazz. I have down in quiet a few times and nothing is taken root. I have went through the process of installing all my old addons and extensions, I am not sure how many times, as I use them every time I open my browser to watch Twitch or Youtube, Beyond 20, and what have you. And of course it keeps resetting my toolbar and the bookmarks and settings on my homepage.

I thought at first, it might be buggy and after a day or two it would get fixed an updated. But alas, nothing thus far and this is forcing me to use other craptastic browsers I rather not even have installed on my system.

I have refreshed Firefox a time or two, I uninstalled and reinstalled, but I am afraid to completely wipe it out, as I do not want to lose my bookmarks, passwords, and other saved information, that I probably should not have saved but I do because my memory is "teh suck".

I would appreciate any insight on how tor resolve this issue.

Thanks!

Asked by edge973 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

firefox not giving me my synced data

so i signed into my firefox account on a new computer and every time i hit the sync now button it brings a pop up for half a second then it disappears and no changes happ… (read more)

so i signed into my firefox account on a new computer and every time i hit the sync now button it brings a pop up for half a second then it disappears and no changes happen to my bookmarks or any of my other synced data.looked through the forums could not find anything that was even similar to my problem

Asked by techpriest35 5 months ago

Last reply by jonzn4SUSE 5 months ago