Disable automatic download when browsing

How do I stop firefox from automatically downloading files from the internet when I click on them - without even asking me if I want to download them in the first place. … (read more)

How do I stop firefox from automatically downloading files from the internet when I click on them - without even asking me if I want to download them in the first place. In "Applications", selecting "Always Ask" in "Choose how firefox handles files etc" does not work. Firefox never asks. If it cannot be disabled, I will have to stop using Firefox.

Asked by whellebrand 3 months ago

Last reply by zeroknight 3 months ago

MS files are downloaded as .pdf

Hi, For some time now, when I download a .pptx, .xlsx og .docx Firefox changes the file format to .pdf when downloading the file. I then have to manually choose the corr… (read more)

Hi,

For some time now, when I download a .pptx, .xlsx og .docx Firefox changes the file format to .pdf when downloading the file. I then have to manually choose the correct app for opening the file, overrule error messages and delete the ".pdf" when re-saving the file even though it recognises it is not really a pdf file.

I've tried to change the Firefox settings, clearing cache, restarting or deleting in config and other small attempts to reboot whatever suddenly started to cause this problem. As far as I can see, it is not an unknown issue, but I've not yet been able to find a solution to my problem, which is getting on my nerves.

Hope you can be of help.

Asked by mikkelwg 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Account disconnected

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted an… (read more)

Recently installed a "cleaner" app called PrivaZer. Ran the app and rebooted as part of the process which also included creating a restore point. Once system rebooted and logged in, pinned tabs were gone?! Using the created restore point did NOT restore the pinned tabs. Is there a way to recover the pinned tabs? Thanks in advance. FRANK

Asked by WhiteBimmer 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

can we reduce disk usage?

Firefox uses about half a gig on my disk, that's: '~/.mozilla' and '~/.cache/mozilla' can that be reduced? Either some setting that limits disk use or even a manual del… (read more)

Firefox uses about half a gig on my disk, that's: '~/.mozilla' and '~/.cache/mozilla' can that be reduced? Either some setting that limits disk use or even a manual deletion of ancient stuff?

Asked by rayandrews 2 months ago

Last reply by salphakio 1 month ago

After automatic update/installation of Firefox 125.0.3 recaptcha does not work on any website requiring this

I have tried all fixes suggested by others reporting similar problems with previous versions, but this was noticeable for me yesterday afternoon right after some downtime… (read more)

I have tried all fixes suggested by others reporting similar problems with previous versions, but this was noticeable for me yesterday afternoon right after some downtime and the latest version (for me) of Firefox was installed. Every time I try to use a site requiring recaptcha, the wheel spins and I get no choice to log in. I've cleared cookies and my cache, refreshed Firefox, etc. Nothing works.

Asked by sgabardi 2 months ago

Last reply by James 2 months ago

Help upgrading from Macintosh Firefox 78.15.0 esr (64 bit). Maybe also Thunderbird 60.9.1

WED 21FEB24 The urgent issue is that in the last few weeks, many web pages do not load content, just a grey or white screen. Some will load the header. I am the Executo… (read more)

WED 21FEB24 The urgent issue is that in the last few weeks, many web pages do not load content, just a grey or white screen. Some will load the header. I am the Executor for someone's estate, and I am having this trouble with some financial websites that I must access to do the job.

Its been many years since I upgraded anything. It might be that Macintosh Firefox 78.15.0 esr (64 bit) and Thunderbird 60.9.1 are the newest revs that work with OSX 10.11.6 El Capitan. I have a 2011 MacBookPro.

I don't like the changes in the user interface that Apple put into OSX after El Capitan. But I may be forced to upgrade. Too late in life to learn Linux.

Maybe the minimalist solution is to upgrade Firefox. But that may require upgrading OSX, and Apple has made it really hard to do that unless you go to the very newest. OTOH I don't know if the newer OSX will run on my 2011 MacBook Pro. If I clicked on "software update" in About This Mac, what would happen? would it just start doing it, or tell me about it first?

The last time I upgraded something, probably Thunderbird but maybe it was Firefox, I had to learn a complicated process to copy & save the User Profiles (they are in a hidden directory), and then install them into the new rev. I don't want to go through that again. I just want to run the dmg file.

There used to be a Mozilla web page with all the versions & you could download the dmg file you wanted.

If I still have problems, I would have to buy a much newer computer. A several year old MacBookPro. But I don't like the "new" disk formatting method Apple created. It saves space by not actually making copies of files, but uses a pointer to one copy. So there is a single point of failure, which makes copies pointless. I want to keep using OSX Extended (Journaled) and I would have to have the seller of the computer do that for me, before I used Migration Assistant to put my stuff on it. I also hate the welded-on hard drive; being able to pull the drive is the best "broken hardware" solution.

I don't recall if El Capitan has the "OSX Recovery" system or if that happened in a later rev.

I use SuperDuper to make a clone of my hard drive as a backup & archive. I wonder if I could connect a copy on an external drive and then startup using the external copy. Then I could upgrade Firefox and see if it works, then do the same for OSX if necessary, and Thunderbird.

Suggestions & how-to info needed. TIA

Asked by FireFoxSucks 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Sync not working due to a downed server

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see : Sync.Resource WARN GET request to https://sync-788-us-west-2.s… (read more)

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

Asked by cfouche3005 4 months ago

Last reply by jonzn4SUSE 4 months ago

Firefox Crashes Minutes After Start Up

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and wh… (read more)

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and which doesn't work in more recent versions.

On macOS Sierra this old version of Firefox crashes. Troubleshooting mode (I was prompted a number of times) and restarting the browser appears to eventually resolve the crash, but finally there is an issue with the memory and the browser doesn't "work."

The reason for the crash given is " MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" "

The crash report text is reproduced below: __________________________________________________________________________________________________________________

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: support%40lastpass.com:4.126.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.23,%7B65e41d20-f092-41b7-bb83-c6e8a9ab0f57%7D:1.2.9,firefox-prod-suspender%40firefox-workona.com:1.1.0,%7B7d2676a5-0546-4e2a-9019-aa9d8345be1e%7D:0.4.5,%7B45f2dc53-96cd-4c41-91f6-f4a73a8fb2b0%7D:5.2.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,amazondotcom%40search.mozilla.org:1.4,bing%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.3,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePhysicalMemory: 22274048 AvailableSwapMemory: 1025769472 BackgroundTaskMode: 0 BuildID: 20230127170202 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1709070070 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 6 HeadlessMode: 0 InstallTime: 1685805973 JSOutOfMemory: Reported MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1709070001 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 15732736 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 41204 StartupCrash: 0 StartupTime: 1709070000 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230127170202","version":"109.0.1","vendor":"Mozilla","displayVersion":"109.0.1","platformVersion":"109.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":2,"media.gmp-gmpopenh264.lastInstallStart":1708260927,"media.gmp-gmpopenh264.lastDownload":1700275645,"media.gmp-gmpopenh264.lastDownloadFailed":1708260927,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1700275646,"media.gmp-manager.lastCheck":1708260927,"media.gmp-manager.lastEmptyCheck":1707770876,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 78.50175771 Vendor: Mozilla Version: 109.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. __________________________________________________________________________________________________________________

Asked by Shawn Weiler 4 months ago

Last reply by zeroknight 4 months ago

Synching desktop and mobile Firefox bookmarks

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop b… (read more)

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop bookmarks" and vice versa the phone bookmarks are in folder "Mobile bookmarks" in my desktop Firefox. Is this normal behaviour? I would expect them in one common folder to have a seamless synching.

Best regards, Walter

Blocked pages

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had … (read more)

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had to use Microsoft Edge to access the page to change my information. Can you please assist?

Asked by Neil 5 months ago

Last reply by jonzn4SUSE 3 months ago

Mozilla log in

Hey I registered for sync Mozilla. After each lunch I have message windows pass code...Its really irritating me. How to leave passcode (becouse I want to protecs my pass… (read more)

Hey I registered for sync Mozilla. After each lunch I have message windows pass code...Its really irritating me. How to leave passcode (becouse I want to protecs my passcodes manager settings ) and have turned on passcode windows just when I need pass code manager. Please fix it at next updates

Asked by Paul Kutskir 4 months ago

Last reply by cor-el 4 months ago

Tab to Amazon search broken

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see imag… (read more)

Prior to a few days ago I could type "Ama" into the address bar and then press Tab to start search Amazon. However, it now goes to a recent history item instead (see image). How do I fix this?

Asked by LongDuck 5 months ago

Last reply by cor-el 4 months ago

stubborn cached web content

I have 228 kb of cached web content that refuses to clear. Say there is 1.5 mb cached, and when I clear, the 228 kb is still there. It interferes with a web site I visit.… (read more)

I have 228 kb of cached web content that refuses to clear. Say there is 1.5 mb cached, and when I clear, the 228 kb is still there. It interferes with a web site I visit. Please help me get rid of this! Thanks in advance.

Asked by S+x2Yn8 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Install Offline Language File

After installing Thunderbird i had first download problems for new Firefox Versions. I tested around, installed everything new and found the solution. Somehow the Mainten… (read more)

After installing Thunderbird i had first download problems for new Firefox Versions. I tested around, installed everything new and found the solution. Somehow the Maintenance Service didn`t work properly on my machine and after deinstalling and restarting i can update firefox again. Problem remains: When trying to install Offline Languages , see picture, i get the message that it does not work. I tried everything possible, including reinstalling and deleting all old profiles (was a lot of work). Any ideas?

Asked by Phyto 3 months ago

Last reply by Paul 2 months ago

"Send tab to device" not working

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my a… (read more)

Hi, some years ago sending tabs to a device worked fine, but for some time now it stopped working. Is it just me or is it a general bug? All my devices are listed in my account. It also shows that they are updated frequently. I tried sending from Windows-Firefox to Android-Firefox and back. Nothing worked. What can I do? Best regards, Eric

Asked by EP 6 months ago

Last reply by jonzn4SUSE 5 months ago

Cannot install any add-ons or themes: "Download failed. Please check your connection."

Hi, I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connect… (read more)

Hi,

I cannot download & installed any add-ons or themes. After clicking the install button, I always get a red bar saying "Download failed. Please check your connection.". This happens on Firefox, Firefox beta and Firefox nightly.

I did some googling and found similar posts from a few years ago. These seem to suggest I don't have the correct certificate used to verify extension signatures:

I checked my certificates and I don't have anything from "Mozilla Corporation - signingca1.addons.mozilla.org" (there's a screenshot of this cert in the first forum link above), so I think this is indeed the issue? I've attached a screenshot of my cert list where the Mozilla cert should be.

Please note I am on an M3 Pro macbook pro. It's a work laptop and I thought maybe our network settings were interfering with things, but my previous work laptop (Intel) could install add-ons just fine.

Would appreciate some help!

P.S. I found a workaround where I copied over all extension JSON and XPI files from my old laptop. So I am using my previous extensions just fine but still cannot download any new ones. Also I don't have access to my old laptop anymore so can't copy over any new ones.

Asked by yusufmahtab12 5 months ago

Last reply by zeroknight 4 months ago

Update from tar.bz2 files extracted

Ark extracted Version 119 files into /home/Downloads/Firefox/Firefox. I tried ./update from the BASH command line, but didn't know which argument(s) to add to that comman… (read more)

Ark extracted Version 119 files into /home/Downloads/Firefox/Firefox. I tried ./update from the BASH command line, but didn't know which argument(s) to add to that command. I'm hoping to update Firefox 78.14 ESR to a recent version, whether ESR or not. Thanks for your help.

Asked by lee.hinkleman 5 months ago

Last reply by jonzn4SUSE 4 months ago

Tabs Crashing

Everytime I try to open a tab on my Firefox window, it loads for a second before a blank screen saying that my tab has crashed. The only times I can open a new tab is on … (read more)

Everytime I try to open a tab on my Firefox window, it loads for a second before a blank screen saying that my tab has crashed. The only times I can open a new tab is on a private window.

Asked by honologobo36 4 months ago

Last reply by cor-el 4 months ago

Sync not working - is there a tab limit?

My firefox just crashed and despite having sync active, saved ZERO of my dozens of tabs. in restarting, i see that despite sync still "on", it is only syncing a handful o… (read more)

My firefox just crashed and despite having sync active, saved ZERO of my dozens of tabs. in restarting, i see that despite sync still "on", it is only syncing a handful of tabs, and doesn't even update when i do so manually. am on a windows machine, but use firefox on two of these in addition to android.

will be switching to brave full time without Mozilla's help here.

thanks, z

Asked by zoi1945 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago