HEVC support Arlo 2K & 4K Cameras.

I just spent three hours trying to troubleshoot a recording playback problem on my Arlo Pro 4 Cameras with Arlo Support. After trying several different potential solution… (read more)

I just spent three hours trying to troubleshoot a recording playback problem on my Arlo Pro 4 Cameras with Arlo Support. After trying several different potential solutions, we were able to resolve the issue. Without going into too much detail, we were able to determine it was the browser. The Cameras were able to play back as expected in both Microsoft Edge browser and Apple Safari browser. Technical support at Arlo has in their documentation that HEVC is not supported in Firefox. Anyone know about this?

My Firefox version is current 131.0.2 (64-bit)

Asked by walchuk1 4 months ago

Last reply by James 3 months ago

Sidebar in Windows 11 Pro

I am so frustrated. Although I'm relatively computer literate, I cannot find a way to stop that sidebar from opening up on Firefox Browser 133.0. I'm using Windows 11 P… (read more)

I am so frustrated. Although I'm relatively computer literate, I cannot find a way to stop that sidebar from opening up on Firefox Browser 133.0. I'm using Windows 11 Pro. I can find no button that allows me to either delete it or prevent it from opening. For heavens sake, not everyone wants all this stuff. I just want a great browser with minimal things to have to deal with. It is irritating to have to deal with this when there appears to be no simple solution to get rid of it. I do not feel comfortable with having to try to delete a profile element. Just give me the button to say I don't want it showing up when I open Firefox on my computer. It can't be that difficult. I use the menu bar at the top of the page to deal with bookmarks. I don't need a sidebar. Give me the option to get rid of it. It will always be there to hit the button on again if I choose to but I know I never will. It interferes with my page. If it isn't fixing something that is broken, and you want to try new things, fine. But give me the option to delete it from my experience.

Asked by wordperfectqueen 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

ui.prefersReducedMotion set to false and sandclock still appears

When loading certain pages (on web application) the motion icon starts and after several seconds it changes to the sand clock icon despite the setting described in 'https… (read more)

When loading certain pages (on web application) the motion icon starts and after several seconds it changes to the sand clock icon despite the setting described in 'https://support.mozilla.org/en-US/questions/1303416' being done - ui.prefersReducedMotion set to 'false'. My work is all done in this web app and it is very important to see when data is being uploaded (grey/black dots) and when the page is supposedly being refreshed with updated data being downloaded (blue/green dots). Why is the preference being ignored and how to fix it so you always get the motion?

Asked by Wil B 2 weeks ago

Last reply by cor-el 1 week ago

Website logo not displayed

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefo… (read more)

The logo in the top left-hand corner of my website's landing page does not display using Firefox but is displayed properly using every other desktop browser. Using Firefox, just my name is displayed in place of the logo. Chrome for Android has the same problem but Firefox for Android displays OK. On my iPad both Chrome and Firefox display properly. What are the reasons for this? Is there some upper limit for the dimensions of the logo (mine is oblong in shape)? Do I have some settings that don't suit certain browsers? My site was built using Wordpress/Elementor/OceanWP. Many thanks in advance for an answer!

Asked by tony.melville 1 week ago

Last reply by cor-el 1 week ago

Firefox crashes when logging in to gmail

For several weeks now, whenever I try to log in to a google account, Firefox crashes. The crash happens on the screen where you enter your email address, before the page … (read more)

For several weeks now, whenever I try to log in to a google account, Firefox crashes. The crash happens on the screen where you enter your email address, before the page where you enter your password. I start to enter my email, and about 3 letters in to typing my entire browser freezes. The crash also happens in troubleshooting mode, so I know that it isn't a problem with one of my plug-ins. This isn't an urgent issue, I can get by with the gmail accounts that are already logged in, but it is really annoying.

Asked by samhunt0212 2 months ago

Last reply by jonzn4SUSE 1 month ago

I get a "Not enough room to save" error message

All of a sudden, I get a "Not enough room to save" error message when I try to download a fill. There is plenty of room on my disk. Also, it's not giving me the option o… (read more)

All of a sudden, I get a "Not enough room to save" error message when I try to download a fill. There is plenty of room on my disk.

Also, it's not giving me the option of just opening the file.

I've been needing to use Edge to download files.

Asked by nickada1 1 month ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

YouTube keeps crashing

Hi Any help will be appreciated as I have this issue over a year. I thought with the updates it would be fixed but it seems like its only my firefox browser issue. Ever… (read more)

Hi

Any help will be appreciated as I have this issue over a year. I thought with the updates it would be fixed but it seems like its only my firefox browser issue.

Every time I try to view a YouTube video it keeps crashing. I get this message - Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page. YouTube works in other browsers though.

Asked by Previsha Parbhoo 3 months ago

Last reply by TyDraniu 3 months ago

Firefox fails to render .heic images

Dear colleagues: I have made a page with a stack of z-indexed .heic images. The viewer clicks (jQuery) on the top image to reveal the next. The page is local, not onli… (read more)

Dear colleagues:

I have made a page with a stack of z-indexed .heic images. The viewer clicks (jQuery) on the top image to reveal the next.

The page is local, not online. I'm on a Mac mini 2018, OS Ventura 13.6.1, Firefox 13.0.

Safari renders the operation correctly. Firefox fails to load the .heic images. Chrome also fails to load the images.

Any suggestions welcome. My 83yo brain sometimes misses things. cheers Chris

Asked by 976hyfjhsy 5 months ago

Last reply by markwarner22 2 months ago

Firefox takes a long time to load pages - version 132.0.2 - windows 10

I don't know what's happening but since a couple of days, let's say Wednesday 13th November, my firefox got incredibly slow: everytime I insert a url or a link in the add… (read more)

I don't know what's happening but since a couple of days, let's say Wednesday 13th November, my firefox got incredibly slow: everytime I insert a url or a link in the address bar and press enter it takes a lot of time to completely load the website.

I tried to use Edge instead, and Edge is working flawlessly, while Firefox is not.

I also did a fresh install, wiping the %APPDATA% folders too, but nothing changes.

Setup:

  • Firefox version 132.0.2
  • on Windows 10
  • Firefox and Windows are 64 bit

Asked by giacomo.milano5 2 months ago

Last reply by jonzn4SUSE 2 months ago

Tabs crashing often

My Firefox on windows 10 crashes tabs OFTEN. Mostly is seems to be Facebook and YouTube tabs, but other tabs will crash and this morning, the Firefox start page tab crash… (read more)

My Firefox on windows 10 crashes tabs OFTEN. Mostly is seems to be Facebook and YouTube tabs, but other tabs will crash and this morning, the Firefox start page tab crashed. I've done "refreshes", I've uninstalled and deleted the folder and re-installed, I've checked the SSD for errors. Nothing appears in the event viewer. Is there some way to definitively figure what is causing this?

Asked by rsantone 2 months ago

Last reply by jonzn4SUSE 2 months ago

Firefox poor Performance

I am trying to fix Firefox performance issues. I recently changed to Firefox to escape forced ads on chrome and the lost support for the Ublock origin. But I am having di… (read more)

I am trying to fix Firefox performance issues. I recently changed to Firefox to escape forced ads on chrome and the lost support for the Ublock origin. But I am having difficulty performing tasks and pages That I used to be able to do on Chrome with no difficulty.

When I open multiple tabs at once the tabs freeze up when trying to load and already opened tabs freeze and anything streaming also freeze. It takes tons of time to load multiple tabs and even sometimes single tabs depending on the website. This never happened with Chrome and I understand Firefox is not as refined as Chrome and is far younger than Chrome is but I feel like it shouldn't be this bad. Is there any settings maybe or maybe settings/preferences in the config area area that might help with faster performance and increased multitasking ability in the Firefox browser?

I have tried

1. Updating Firefox - I am running the most up to date version 2. Updating Graphics Drivers- I am running the most up to date drivers(Updated yesterday 11/17/2024 3. Deleting Cache/History/Logs 4. removed or disables unneeded extensions that I don't use every day and only activate when I need them.

None of this has worked to increase performance.

P.S. I would also like to fix the problem where firefox is using too much RAM if possible.

Can anyone help me Please? And if possible please give as many solutions as you can find or know so I can implement them quickly.

Asked by Wolfe Andedare 2 months ago

Last reply by cor-el 2 months ago

Newspaper Problem

My Newspaper does not properly scroll every other page. This has gone on for the last three Firefox updates. The site is https://enewspaper.mercurynews.com/html5/reader/p… (read more)

My Newspaper does not properly scroll every other page. This has gone on for the last three Firefox updates. The site is https://enewspaper.mercurynews.com/html5/reader/production/default.aspx?pubname=&pubid=704bc66e-2c99-475b-83aa-c7f296287203 How can I fix this? Thanks, Jerry

Asked by g2kaminski 3 months ago

Last reply by markwarner22 3 months ago

How do I disable firefox from loading when computer restarts or boots up?

Hi everyone, I've looked for help but can't seem to find what works. I went to about:config and searched for toolkit.winRegisterApplicationRestart and made it false, it w… (read more)

Hi everyone, I've looked for help but can't seem to find what works. I went to about:config and searched for toolkit.winRegisterApplicationRestart and made it false, it worked for less than a week and now firefox is starting when the computer boots up. How do i stop this? I'm using windows 11 24h2. I've been using firefox for years. My computer boots up faster than my router and it keeps saying i don't have internet. I'd appreciate any help thanks.

Asked by Ardently 3 months ago

Last reply by rgurney 2 weeks ago

Cannot open more websites all the time now

I can no longer open Nordstrom.com website, Chewy.com website, and now Costco.com websites? I even changed passwords on those accounts but firefox will no longer open. … (read more)

I can no longer open Nordstrom.com website, Chewy.com website, and now Costco.com websites? I even changed passwords on those accounts but firefox will no longer open. It just sits there doing nothing when i sign in, even if i disable the shield? Why and why are more and more websites doing this on Firefox yet Google Chrome allows me to, so i have to open Google Chrome to be able to get to websites i used to open on Firefox. Please Fix as this is Very Annoying!!!

Asked by Gloria 4 months ago

Last reply by cor-el 4 months ago

Pacific Gas and Electric no longer supports firefox

Pacific Gas and Electric (PG&E) no longer supports Firefox. Please contact them and try to get them to support it. Otherwise I will have to use a Chrome, which I don'… (read more)

Pacific Gas and Electric (PG&E) no longer supports Firefox. Please contact them and try to get them to support it. Otherwise I will have to use a Chrome, which I don't want to.

Asked by Ralph 4 months ago

Last reply by TyDraniu 3 months ago

Problem trying to download videos from YouTube

I'm using windows 11. Formerly, I was downloading videos from YouTube to folders on my virtual desktop, with no problem. When selected the video which I wanted to save, a… (read more)

I'm using windows 11. Formerly, I was downloading videos from YouTube to folders on my virtual desktop, with no problem. When selected the video which I wanted to save, a window from File Explorer would open, and I could select where I wanted to store the file. I could select a folder I created, on the desktop, and the file would be saved exactly where I wanted it. Lately, the File Explorer window which opens up, has a different menu, which shows the cloud of One Drive, which wasn't there before, and the only selection for "desktop" is there. The downloads always fail, and I can't even find them on the cloud. The Microsoft techs claim that the problem is with FireFox. How do I get back to normal?

Asked by rfpanciera 2 months ago

Last reply by markwarner22 2 months ago