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Can not download newest VDH Companion App and I can't set up a github.com account to even report the problem

Hello, I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Ze… (read more)

Hello,

I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Zero bytes". I tried to contact "Support" but there is only a Support Forum and nobody else has posted this as an issue that I was able to find when I searched. So no support is offered. The website suggests that I create an account to be able to post a new issue. However, Every time I have tried to set up a github.com account, I am Unable to do so. The page to set up an account either doesn't load OR if it loads, I can not add any information to it. I am a VDH Registered User and until this morning, the current VDH app I am using, version 8.2.1.1 was working just fine. But now when I try to use it, it says that my VDH Companion App needs to be updated. But I can not even download it to update it. I am running the current version of FF, 123.0.1 on an iMac with Sonoma OS 14.4. We used to be able to email Mig but not anymore. The github.com support page is unwieldy at best and I see that numerous requests for help or support have not been answered or even acknowledged. I am a paid Registered user with a license, but that doesn't seem to matter. I, like many others from what I read online, count on using this app almost every day and I would think that the mechanism for updates should be working correctly. The update files I tried to download came across at crazy low speeds, like 20.1 to 40.5 Kbps! I spent over an hour with Tech Support for HughesNet and much to my chagrin, No Other Websites had any issues with download speed. It was only happening on the github.com website and this one file update. Sorry if TMI but I am just trying to thorough.

Asked by John D Stickle 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Broken fonts after update

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?… (read more)

Hello, i've updated the Firefox browser to version 120 and since then polish texts in browser are broken. How can i fix it or restore to previous working browser version?

Asked by Kamil Płonka 1 year ago

Answered by zeroknight 1 year ago

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Reconnecting old device pollutes bookmarks with old bookmarks

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to c… (read more)

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to carefully connect two older PC devices back to firefox sync, however on one I managed to enable sync before disconnecting my profile (it seemed as if reconnecting sync temporarily was the only way to disconnect a profile from firefox's UI - I should have been more careful and removed the profile from the filesystem level): at which point I polluted the sync server.

I've noticed that `about:sync` has an option under bookmarks/engine actions 'wipe bookmarks', which sounds exactly what I need, and if I watch what happens once pressed it does the right thing and repopulates the sever with the 'correct' PC's bookmark set (when run from that PC), however it also says 'other devices will act like a reset', which i'm finding NOT to be the case: eventually one of my other device repollutes the server with bad bookmarks which propogate.

I'm thinking the culprits are my phones, If I wipe and do a sync on a phone, my phone's bookmarks stay polluted. If i'm right about that, I think my question is: can I wipe my profile (or preferably only my bookmarks) from my phones' Firefox without having to entirely uninstall/reinstall (or do you have any other advice for not re-polluting the server from some already-polluted device's bookmarks?

thanks in advance

Asked by tonywoode 1 year ago

Answered by tonywoode 1 year ago

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Can't enable USB Devices about:debugging

I can't enable USB Devices on about:debugging setup page. I already installed ADB toolkit for MacOS, also I can see my device in ADB devices list: ``` ~% adb devices -l L… (read more)

I can't enable USB Devices on about:debugging setup page. I already installed ADB toolkit for MacOS, also I can see my device in ADB devices list: ``` ~% adb devices -l List of devices attached 013db356 device usb:336723968X product:OnePlus6T model:ONEPLUS_A6010 device:OnePlus6T transport_id:9 ```

On the device I've enabled "Remote debugging via USB". But when I click on "Enable USB Devices" button, nothing happens. I can see only "Updating..." message, then "Disabled" again.

Also no devices in the devices list, because USB Devices are disabled. "Refresh devices" does not make any changes.

Asked by snakedoc.md 3 years ago

Answered by snakedoc.md 3 years ago

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Which version of Firefox should I use and why?

I have an iMac with Sonoma 14.3.1 with Firefox 115.9.1 esr . It is for personal use, not for a business. I just learned that there is another Firefox version (124.0.2) w… (read more)

I have an iMac with Sonoma 14.3.1 with Firefox 115.9.1 esr . It is for personal use, not for a business. I just learned that there is another Firefox version (124.0.2) which is not esr....

Which version should I use and why?

If I should use the "normal" version, how do I replace the esr version with the "normal" one ?

Thanks.

Asked by Sue 1 year ago

Answered by cor-el 1 year ago

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bookmark menu

the bookmarks menu won't list alphabetically. I have gone to manage bookmarks and chose sort A to Z. It will sort right then, but when I exit that menu it goes right back… (read more)

the bookmarks menu won't list alphabetically. I have gone to manage bookmarks and chose sort A to Z. It will sort right then, but when I exit that menu it goes right back to not alphabetical

Asked by debi7755 1 year ago

Answered by debi7755 1 year ago

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Accessing Youtube.com causes immediate unlogged tab crash

Hey, I've been having an odd issue with Firefox where tabs where I attempt to access youtube.com will immediately crash. This issue first arose when I attempted to log i… (read more)

Hey,

I've been having an odd issue with Firefox where tabs where I attempt to access youtube.com will immediately crash. This issue first arose when I attempted to log in to Youtube, and had never occurred before. When I did that login, the tab crashed, and I have been unable to access the website since (100% crash rate).

Basic details: The website does not visually load at all. However, the URL bar icons for the website do briefly appear prior to tab crash. (Autoplay button, etc). The crash is never reported in about:crashes.

I've tried the following tests, unsuccessfully: - Logging out of all Google accounts separately - Disabling all extensions - Transferring all of my data to a new computer - Reinstalling Firefox - Rebooting Firefox in troubleshooting mode

This problem does not occur on my Windows machine but occurred on my previous intel-based Mac and now on my current Apple Silicon Mac.

The only success I have had is in creating an entirely new Firefox profile. However, I would prefer to fix the issue, as I assume that porting all my settings to the new profile would... also probably bring the bug along.

Thanks for reading & any advice is appreciated.

Asked by Michael 1 year ago

Answered by zeroknight 1 year ago

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How to turn off "skip to main content"?

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot … (read more)

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot figure out which setting this could be.

Thanks in advance! -BD

Asked by bddiego 1 month ago

Answered by Mark 1 month ago

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Latest update wrecked my workflow with alt+shift+arrow overwrite

Hello! I am a heavy user of Firefox: daily & around 8 hours a day. I usually use alt+shift+left/right-arrow to select a few words to the right / to the left. With … (read more)

Hello!

I am a heavy user of Firefox: daily & around 8 hours a day.

I usually use alt+shift+left/right-arrow to select a few words to the right / to the left. With the latest update (mandatory because this is a work-administered) laptop, the new behavior is that tabs are changed.

I want any solution to revert this to standard (past) behavior (preferably not an extension). Looked around in about:config but could not find anything to toggle on/off.

This is highly annoying as I've had this workflow for literally years. Even opening this ticket I encountered the issue more than 3 times as I was phrasing the message and had to delete & rewrite some stuff while also have other tabs open in the same Firefox window.

Would highly appreciate your timely response!

Thanks a lot! -- John

Asked by ionut_mntn 1 year ago

Answered by ionut_mntn 1 year ago

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Keyboard shortcut to copy current tab URL

Is there a way to create a new keyboard shortcut to copy current tab URL? I've been using Arc to try some of their features, and what I miss the most is the hability to … (read more)

Is there a way to create a new keyboard shortcut to copy current tab URL?

I've been using Arc to try some of their features, and what I miss the most is the hability to copy current URL to share without touching the mouse.

Asked by Sebastian 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Long delays with HAProxy

I have a Plesk (apache) server that is behind HAProxy. When I connect securely to a web site through HAProxy using Firefox, I get long delays. If I use Safari or Chrome, … (read more)

I have a Plesk (apache) server that is behind HAProxy. When I connect securely to a web site through HAProxy using Firefox, I get long delays. If I use Safari or Chrome, the pages come right up without any delay.

If I connect to the Plesk server directly without HAProxy in the middle, there are no delays.

I do not know what would cause these delays that don't occur with other browsers.

I'm on a Mac: 115.0.2 (64-bit)

Asked by palinst 2 years ago

Answered by palinst 2 years ago

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Disable Firefox's Built-In Translation tool

Hello friends, As the title of the subject entails, I am trying to disable Firefox's new translation tool, becasue I'm using a 3rd party extension. I tried to follow … (read more)

Hello friends,

As the title of the subject entails, I am trying to disable Firefox's new translation tool, becasue I'm using a 3rd party extension.

I tried to follow the solution on the following support thread ( [https://support.mozilla.org/en-US/que.../1434741#question-reply] ), but it didn't work for me, and I'm still seeing the new translate button.

Is there another way to fix this?

I'm using Firefox 129.0.1 (64bit) for MacOS.

Asked by mjeshurun 1 year ago

Answered by mjeshurun 1 year ago

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Signing in to iCould account.

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."… (read more)

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."

Asked by John W Love Jr 2 months ago

Answered by John W Love Jr 2 months ago

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Amazon log in problem

All of a sudden I cannot log into my amazon.com account on firefox??? This does not happen with Chrome or Safari. When I try logging in firefox freezes and I have to quit… (read more)

All of a sudden I cannot log into my amazon.com account on firefox??? This does not happen with Chrome or Safari. When I try logging in firefox freezes and I have to quit the application and restart.

Moderator note: This question has been edited to clarify the subject.

Asked by chriscrisafulli 3 weeks ago

Answered by chriscrisafulli 3 weeks ago

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Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (read more)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Asked by cecchijac 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

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Comcast email

Trying to access my email account at Comcast, but recently (last few months) when signing in I get a blank page with the following message: Firefox prevented this page f… (read more)

Trying to access my email account at Comcast, but recently (last few months) when signing in I get a blank page with the following message:

Firefox prevented this page from automatically redirecting to another page.

Followed by a link that says" Allow"

How can I correct this without having to "allow" each time?

thank you.

Doug

Asked by Douglas Konen 1 year ago

Answered by zeroknight 1 year ago

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Norad Santa Tracker doesn't display properly in Firefox.

Hi. The annual NORAD Santa Tracker website does not function properly under Firefox. While there are no issues with the 3D rendering itself, the 3D map is squished vertic… (read more)

Hi. The annual NORAD Santa Tracker website does not function properly under Firefox. While there are no issues with the 3D rendering itself, the 3D map is squished vertically toward the left side of the page. It appears to be defaulting to a mobile browser view. The only extension I have installed is uBlock Origin, and I turned it off for the NORAD Santa website, and the display issue persists.

Opening the site under Safari shows the Santa tracker taking up the entire browser window as it should do.

I'm currently on Mac OS Sonoma using the latest version of Firefox 121.0

Asked by wb8979 1 year ago

Answered by zeroknight 1 year ago

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Laptop rebooted; is there a way to recover the open tabs? I was thinking through sync history?

I had 10 or so tabs open on my laptop. I rebooted my laptop because iMessages failed, and i forgot to make a note of which tabs were open. They didn't restore upon reboot… (read more)

I had 10 or so tabs open on my laptop. I rebooted my laptop because iMessages failed, and i forgot to make a note of which tabs were open. They didn't restore upon rebooting. Is there somewhere this history gets synced? Its not in the 'recently closed tabs' because some of the tabs had been open for a while. thoughts?

Asked by dbschlos 4 months ago

Answered by Denys 4 months ago