• Solved
  • Archived

Firefox security warning when downloading PDFs: How do I disable this?

Hi. Starting somewhat recently, Firefox has been getting in the way of me downloading certain PDFs which I know to be fine but which it thinks are insecure or a security … (read more)

Hi. Starting somewhat recently, Firefox has been getting in the way of me downloading certain PDFs which I know to be fine but which it thinks are insecure or a security hazard. I'd like to disable this security "feature" permanently. How can I do this? Thanks!

Asked by Greenhorn 8 months ago

Answered by Greenhorn 8 months ago

  • Solved
  • Archived

Huge Firefox issue. I am significantly scared.

Yesterday I went to my history to locate a prior site I had visited. There was only 1 site in history, which of course surprised me, and it was to CapitalOne.com/link … (read more)

Yesterday I went to my history to locate a prior site I had visited. There was only 1 site in history, which of course surprised me, and it was to CapitalOne.com/link accounts. This is my credit card company. I removed Firefox from my Macbook and then re-downloaded Firefox and installed. Nothing has changed. My settings are correct, meaning that I should be able to have sites visited in history, yet only the one site populates, and I've been to a lot of sites today....the credit card/link accounts site is the only site that is in history. You can imagine how nervous I am right now about doing anything on line. I sure hope that someone will help out here.

Asked by chefjeff 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

  • Solved
  • Archived

Numbers displaying sideways

So recently, when I open web pages, any numbers will display sideways. I reinstalled firefox, but this did not resolve. They appear correctly in other browsers (i.e., c… (read more)

So recently, when I open web pages, any numbers will display sideways. I reinstalled firefox, but this did not resolve. They appear correctly in other browsers (i.e., chrome). Does anyone know what I can do to resolve this? Thanks!

Asked by rdaufan 1 year ago

Answered by rdaufan 1 year ago

  • Locked
  • Archived

Do Not Remove Proton Preferences

The update to FF 89 caused a big problem. Large spaces in between the bookmarked web sites when the window unfolds. So now, many bookmarks don't fit in the window, and … (read more)

The update to FF 89 caused a big problem. Large spaces in between the bookmarked web sites when the window unfolds. So now, many bookmarks don't fit in the window, and to get to the bottom - the ones I can't see - I have to click the arrow at the bottom. But making it worse, is that if I do go to the bottom, the next time I open the bookmark tab, the list will open at the bottom (it doesn't revert to the top). So I'd have to scroll up to get to the ones at the top - AND the "Other Bookmarks" tab, where I also store bookmarked sites.

I list my bookmarks in the order they're in so I can get to the ones I go to most often as fast as possible. So they're at the top - I don't have to scroll far to get to them. And the "Other Bookmarks" is hidden when the window opens at the bottom. So I'd have to scroll up to get to that as well.

Also, this update changed the size of the command windows - like the copy/paste window, or the window to get the correct spelling of the word. They're so big, they run from the top of the screen to bottom, instead of a small square. So you'll have to scroll way up to get to the command or word you want.

I did find a way to get it back to what it was:

1. Open a tab and enter about:config, click OK after the warning 2. Search proton, a few will come up, change all the ones that are true to false. One was already false so I kept it, and the last one had a 3, which I kept. 3. Exit and open FF.

This will also revert the right-click command boxes back to small squares.

I posted this on this message board but this was added:

==WARNING: There are plans to remove this preference in the next two months The preference setting was created as a toggle for developers when building the new design. Now that the new interface has shipped, the preference will be removed.

If you have any issues with the new design, please let us know what it is you don't like, and we can try provide more permanent solutions depending on the issue.==

No! Do NOT remove this preference! Either that or just get it back to what it was by default. I do not want longer bookmark menus and larger command windows. It was perfect the way it was.

Asked by Steve09 1 year ago

Last reply by Chris Ilias 11 months ago

  • Solved
  • Archived

can't sign in to hotmail today

I opened Firefox this morning, and was greeted by a new website. Very impressive! BUT I can't log in to my hotmail account!! the sign in page doesn't open at all!!! p… (read more)

I opened Firefox this morning, and was greeted by a new website. Very impressive! BUT I can't log in to my hotmail account!! the sign in page doesn't open at all!!! please advise!! thanks ... k

Asked by karingK 1 year ago

Answered by FredMcD 1 year ago

  • Locked
  • Archived

89.0 update changed theme

Update 89.0 changed the browser theme to something I don't like, too pale and pastel. Options to change back to what I had aren't available. The options presented are now… (read more)

Update 89.0 changed the browser theme to something I don't like, too pale and pastel. Options to change back to what I had aren't available. The options presented are now uglier than this sick looking theme.

How do I undo 89.0 update? Pretty much looks like (from release notes on another post) 89.0 has nothing at all to do with security and it's just someone at Firefox wanting to change things just for the sake of changing things.

I hope Firefox isn't going to start doing silly things like moving the first floor to the second floor and the second floor to the first floor just because some administrator feels like it.

Asked by lee37 1 year ago

Last reply by Chris Ilias 1 year ago

  • Solved
  • Archived

Firefox crashing when opening most Russian websites!

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear histo… (read more)

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

Asked by Danas 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

lost bookmarks etc after updating firefox

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant s… (read more)

i have lost everything and struggling to get all my bookmarks back after a update from firefox- HELP! Is there a number where someone can talk me through this as I cant seem to sort it from the support pages

Asked by pantelisgeorgiou 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

"Plugins will be installed shortly" but never actually install (Widevine + H264)

Hi, Problem as described in the title. I've read some similar questions and answers, but nothing ever helped. I already tried the following steps (none of them helped): -… (read more)

Hi,

Problem as described in the title. I've read some similar questions and answers, but nothing ever helped.

I already tried the following steps (none of them helped): - Checking for updates - Toggling DRM on/off - Uninstall Firefox completely (delete profiles, too and so on) - Changing some DRM or Plugin related config in about:config like media.peerconnection.video.h264 (and of course reverting it after that) - Looking for XHR requests when toggling DRM on/off or visting a site with DRM content. I couldn't figure out what I'm actually looking for, though... - Switching off Firewall/Antivirus or the TLS filtering (Eset) for a moment - Looking for suspicious requests in some router protocols or dashboards or whatever

Thanks in advance!

Asked by Volatilize 1 year ago

Answered by bvandyk 1 year ago

  • Solved
  • Archived

Since FF 69 starting (not loading!) web sites frequently needs more than 10 seconds under Xubuntu

Since FF 69 the starting (not the loading!) of websites frequently lasts more than 10 seconds under Xubuntu. The tab remains empty during this waiting time, while no sign… (read more)

Since FF 69 the starting (not the loading!) of websites frequently lasts more than 10 seconds under Xubuntu. The tab remains empty during this waiting time, while no sign of the loading process can be seen: The tab header shows no title, only the URL. The animated loading icon of the tab header is not shown. The status bar shows no activity. For about 5 to 20 seconds it looks like the tab is frozen. (See hardcopy.) This phenomenon occurs irregularly, but repeatedly, approximately with 10-20 percent of all calls, regardless of the requested URLs. It typically occurs piled within a random period, that lasts between a some seconds and several minutes. It also happens in safe mode, regardless of the used profile (even an unmodified new profile) and both in private an non-private windows. As far as I can judge, the troubleshooting Information shows no abnormalities. There are no issues with the internet connection. I've been using Firefox trouble-free for more than 10 years, but this phenomenon only occurred since Firefox 69.0.

Asked by ebfried2000 2 years ago

Answered by ebfried2000 2 years ago

  • Solved
  • Archived

Now the daily backups does not include "Other Bookmarks"

Hi, In these last days, I deleted a bookmark folder or something by error. Then I found some daily backups, and I restored from the last one backup. The next issue was th… (read more)

Hi, In these last days, I deleted a bookmark folder or something by error. Then I found some daily backups, and I restored from the last one backup.

The next issue was that the following daily backups have less bookmarks, and doing some testing, it appears the Daily backups, now, are not including "Other Bookmarks".

It has less entries from now on.

I want to know if there is a bug, or something changed by itself. How can I fix that?

Thanks

Asked by tilintilan1 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Title bar and tab colour

In most standard Windows applications, the title bar and tab colour follows the default Windows settings, e.g. (in my case) the title bar and tab colour of active applica… (read more)

In most standard Windows applications, the title bar and tab colour follows the default Windows settings, e.g. (in my case) the title bar and tab colour of active application windows is blue. This is true even in Thunderbird. Since FF 89, title bar and tabs are something between white and light gray, which is extremely user-un-friendly. FF developer team should return to the previous colour scheme. Yes, I know the circumstances of free software but this is NO excuse to alienate millions of users. Developers that change fully functionable software just, well, just to CHANGE it should consider that they are doing WRONG. Could anyone tell them? I am just user, not developer and I am not willing to learn developer tools like BugZilla just for this simple guiding principle.

Asked by Semilynx 1 year ago

Answered by Semilynx 10 months ago

  • Solved
  • Archived

Cookies for websites setup for ALLOW (replacement for post that "disappeared")

As captured in the long thread "What's the difference between ALLOW and ALLOW for a SESSION?”, with a lot of handholding from jscher2000, I managed to set custom choices… (read more)

As captured in the long thread "What's the difference between ALLOW and ALLOW for a SESSION?”, with a lot of handholding from jscher2000, I managed to set custom choices for privacy and security the way I wanted on my mac computer (blocking all cookies in all windows, with exceptions saved for ALLOW, ALLOW for SESSION and some for BLOCK). To accomplish this, required enabling deletion of cookies when Firefox closes.

My assumption based on information I got in the above mentioned thread, was that even when deletion of cookies is checked for when Firefox is closed, cookies for websites identified as exceptions with ALLOWED, are not deleted.

However, this is not what happens. A specific example is tripcheck.com, which stores custom itineraries for cameras in cookies. I setup quite a few of these custom itineraries and saved them and they were OK until I closed Firefox, when they were deleted, as the cookie was deleted. This website is setup as ALLOW in the Exceptions list.

As explained in the above mentioned thread:

"(2) Scenario Two

[X] Delete cookies and site data when Firefox is closed (checked)

Firefox shortens cookie expiration to session only unless the site has an ALLOW permission in the exceptions list. “.

I am more confused than ever, the settings do not appear to be working the way they are meant to work, not only for session cookies but also for what should be "permanent".

Am I doing something incorrectly or am I misunderstanding how setting should work?

If cookies of websites setup for ALLOW are deleted when Firefox is closed, the setting is defeating what I am trying to accomplish: saving cookies for websites that I use and save data in cookies (such as recognizing the computer, what’s needed for 2 step authentication, etc.).

Thanks.

Asked by Sue 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox has stopped working message immediately after trying to launch

This has just started. I'm not aware that I've changed anything on the PC (Windows 8). The message appears a couple of times on each startup attempt. I've uninstalled and… (read more)

This has just started. I'm not aware that I've changed anything on the PC (Windows 8). The message appears a couple of times on each startup attempt. I've uninstalled and reinstalled. I tried the refresh and Shift click to get into safe mode. There has been no change to the error. I can access other websites and Microsoft Edge is working OK.

Asked by kathpbrown 1 year ago

Answered by cor-el 1 year ago

  • Solved

How to disable the pop-up from a complete download

Ever since the last update, every time I download something on Firefox this download tab pops up every time when the new download is complete. Ive tried disabling every e… (read more)

Ever since the last update, every time I download something on Firefox this download tab pops up every time when the new download is complete. Ive tried disabling every extension, Ive tried the about:config solution I found on this page, setting it to "false" and I havent been able to find anything in tools or settings.. but nothing disables it and its getting annoying. Ive had Firefox for years and this has never happened before.

Asked by jos.bonilla 5 months ago

Answered by cor-el 5 months ago

  • Solved
  • Archived

Stripe.com crashing Firefox

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turne… (read more)

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turned off tracking protection for Stripe at the address bar, lowered tracking settings to standard in FF, turned off hardware acceleration, and contacted Stripe directly. But they can't help with browser specific issues accept to offer standard solutions, which I already tried. Also, Stripe works fine in Chrome.

I'm using 1password extension, and for plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc. I deactivated both those plugins but no use. Ideas? Thanks! Ken

Asked by kenjensen990 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

  • Solved
  • Archived

Custom (System installed) fonts in Firefox?

I have some fonts that I have installed through normal methods. They are all ttf files. However, they do not show up in the firefox change fonts dialog box. Even many pre… (read more)

I have some fonts that I have installed through normal methods. They are all ttf files. However, they do not show up in the firefox change fonts dialog box. Even many pre-installed fonts do not show up. Websites are only able to use the local fonts listed in this dialog box. How will I then be able to use those fonts?

Asked by Arnav Bhate 9 months ago

Answered by Arnav Bhate 8 months ago