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  • Archived

Addons

The addons on Firefox aren't showing up in the toolbar, even though it says that its enabled in the settings page. The only addon showing up is uBlock Origin, nothing els… (read more)

The addons on Firefox aren't showing up in the toolbar, even though it says that its enabled in the settings page. The only addon showing up is uBlock Origin, nothing else appears on the toolbar. This started only recently, I'm on Firefox 98.0.2 (64 bit).

Thanks in advance!

Asked by marcleok101 2 years ago

Last reply by marcleok101 2 years ago

  • Archived

account not active ... contact administrator

I have loved being a Mozilla-stuff user intermittently since teaching on Netscape 1.1, and now am making Firefox 98.02 my default browser. I like both Safari and Firefox,… (read more)

I have loved being a Mozilla-stuff user intermittently since teaching on Netscape 1.1, and now am making Firefox 98.02 my default browser. I like both Safari and Firefox, and sometimes use them simultaneously for two accounts on the same service (not right now). My physically pristine 2015 Mac cannot install OS's past the 10.12 I have, so Safari is failing. But I am exasperated at runarounds when trying to set up this Firefox account. I used the emailed verification code and seemed to get in, but got the red-box message "This account... administrator... error." I cannot tell whether the site is letting me use it normally, but I think not. I just spent an hour in help forums. Geesh, tech complexity has mushroomed since my LAN work in the 90s, and you volunteers get to cope with inarticulate queries like mine! Upload is failing of jpg screen shot that has been made anonymous. Help?

Asked by john.r.mcclelland 2 years ago

Last reply by Paul 2 years ago

  • Archived

clearing the cache

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all … (read more)

I like to clear the cache on a regular basis but then Facebook does not recognize my laptop and I have trouble logging back on. Is it possible to clear the cache for all but a select website? Thanks

Asked by wolfdad 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can not googling, but visiting the site directly work

Greetins, There are times when I can not use google to search things, it kept telling me "Server Not Found". Although accessing the web directly worked. I tried to googli… (read more)

Greetins, There are times when I can not use google to search things, it kept telling me "Server Not Found". Although accessing the web directly worked. I tried to googling on another browser, and it worked just fine. Any idea why/what might cause this? I never touch firewall settings so everything should be on default settings. Thank you

Asked by althemier 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Graphics Not Updating in Background Firefox Windows

Hello, I have been using Firefox for something specific for a long time now. I've noticed in a recent update having the ability to do what I need has ceased. If a Firefo… (read more)

Hello,

I have been using Firefox for something specific for a long time now. I've noticed in a recent update having the ability to do what I need has ceased. If a Firefox window is covering another (or covered by another program) on the screen, the graphics of the background Firefox window no longer update. I run a software that needs to see these graphics in order to function properly.

Could you tell me which version this stopped working and if there are plans to reverse whatever change you made?

Thanks, Kyle

Asked by kylerafuse14 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Cached Web Content (320kb)

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use b… (read more)

I cannot clear this cache to zero no matter what I try. How can I clear this cache. It just started happening after a recent update. I clean my caches after every use but not any longer.

Asked by Jason Allen 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Amazon "Returns & Orders" page will not load... Mac

Amazon "Returns & Orders" page will not load... Mac/Firefox computer even it trouble shoot mode. Page just continues to partially load and repeats until I stop it. … (read more)

Amazon "Returns & Orders" page will not load... Mac/Firefox computer even it trouble shoot mode. Page just continues to partially load and repeats until I stop it.

Asked by gspelucin 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox crashes when signing into Outlook webmail

Whenever I try to sign into Outlook Webmail (https://outlook.office.com/), Firefox crashes. I am on a MacOS Monteray (12.2.1). I have cleared all Firefox caches and cooki… (read more)

Whenever I try to sign into Outlook Webmail (https://outlook.office.com/), Firefox crashes. I am on a MacOS Monteray (12.2.1). I have cleared all Firefox caches and cookies. I have completely uninstalled and re-installed Firefox. I have run it with my usual extensions, and completely clean, without any extensions and just the default settings.

The initial login page loads fine, and I type in the email address associated with the account. This takes me to the password page. If I type in an incorrect password, the site tells me so immediately. If I type the correct password, Firefox crashes--I get the spinning beachball cursor and (application not responding) in the dock. My only recourse is to force-quit Firefox.

Outlook webmail used to work fine in Firefox--I used it on this very machine nearly every day. The only change was that I recently had to update my email password. But again, I have had to do that every three months for years and have never had any problems.

Outlook webmail works just fine on this machine in Safari and Chrome. It's only Firefox that has any problems with it.

Any ideas about how to fix this would be greatly appreciated.

Asked by Ambivalent 2 years ago

Last reply by Ambivalent 2 years ago

  • Archived

How do I remove the extra SaveToPocket lines from saved text web pages?

Hi Usually when I like an article and don't have time to read it, I'll save it for later to read it on my Kindle as plain text. In FireFox, I'll use the F9 key to Togg… (read more)

Hi

Usually when I like an article and don't have time to read it, I'll save it for later to read it on my Kindle as plain text.

In FireFox, I'll use the F9 key to Toggle The Reader View to view it in the reader mode, then save the page as text by doing ctrl+s, as I don't need the html version or the images or extra stuff that comes with the article.

However, after the page is saved as text, getpocket.com dumps a lot of unnecessary garbage into the beginning(27 lines) & end(18 lines) of the page, even if I don't have a pocket account nor logged in as listed below.

Is there a way to prevent FF from saving the annoying Pocket self-promo garbage besides saving each page manually and tediously?

Thanks


Beginning:


Close Reader View

 * Type controls
 *
   Sans-serif
   Serif
   5
   3
   4
   Light
   Dark
   Sepia
 * Listen
 *
   Voice: Default DefaultMicrosoft David Desktop - English (United
   States)Microsoft Zira Desktop - English (United States)

Save To Pocket


Ending:


Save anything from across the web in Pocket, your personal library.

As part of the Firefox family, Pocket provides a quiet, calm space that’s perfect for reading. It strips away all the distractions of the internet so you can really focus.

  • Sign up* - it’s free

<https://getpocket.com/signup?utm_source=firefox_reader&utm_medium=variant_cta_only> *Discover more* <https://getpocket.com/explore?utm_source=firefox_reader&utm_medium=variant_cta_only>

Discover the most thought-provoking stories out there, curated by Pocket.

As part of the Firefox family, Pocket surfaces the best articles out there—new perspectives, intriguing deep-dives, timeless classics—and we do this with the same dedication to privacy you’ve come to expect from Firefox and Mozilla.

  • Discover more*

<https://getpocket.com/explore?utm_source=firefox_reader&utm_medium=variant_cta_plus_recs>


Asked by Ken94105 2 years ago

Last reply by Ken94105 2 years ago

  • Archived

Failed download: How to resume my 60+gig. It suddenly just went failed and I can't even see .part in the download folder

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume… (read more)

I downloaded a large filed in my Firefox Browser and it took me 2 days to download the file but when it's almost done, it suddenly failed download. Can you help me resume the download? I think it stopped around 60 gig.

Asked by michaelferrer2k18 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Recently the browser is not displaying correctly. passwords are hidden or overwritten in the password display

I am a donor and am very frustrated. I can't read my passwords when I click on the login/ password site . The sign in is there but the password is either below the bot… (read more)

I am a donor and am very frustrated. I can't read my passwords when I click on the login/ password site . The sign in is there but the password is either below the bottom of the screen and I cannot scroll down nor reduce the size with CNTL - or overwritten with other material. I've supported Mozilla and used it but am about to leave- Whatever changes were made recently are not working

Asked by drreneestringham 2 years ago

Last reply by drreneestringham 2 years ago

  • Archived

Bookmarks are gone

I will start by saying that I have not opened my laptop since March of 2022. It is now November. I go to my Firefox browser like I always have in the past. It opens and d… (read more)

I will start by saying that I have not opened my laptop since March of 2022. It is now November. I go to my Firefox browser like I always have in the past. It opens and does an update. It comes back and I notice that my bookmarks bar is gone. I go to the bookmarks tab and all of my bookmarks are gone. I have never had a "Firefox Profile" before until now. I had to create one to try to get help. How can I get those bookmarks back? I tried to use the troubleshooting option that is listed and it did not work for me. I have a very important account that was in my bookmarks that I need access to. Someone HELP?!

Asked by stormsdroid 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Saved log in not working on my sites

My websites for example AccuWeather log in information is not working. Other sites also having the same problem. This happened with you before, Please fix this problem.… (read more)

My websites for example AccuWeather log in information is not working. Other sites also having the same problem. This happened with you before, Please fix this problem. I've already check with the websites and they have no issues.

I do not know why you keep having this problem. Please advise! Vicki F Konnecke

Asked by vickikhi 2 years ago

Last reply by Terry 2 years ago

  • Solved
  • Archived

Inappropriate sharing of tabs between personal and work computers

I have two computers, one for personal use and one for business. Somehow the tabs between the two computers are being shared and I cannot disable it. Both browsers are si… (read more)

I have two computers, one for personal use and one for business. Somehow the tabs between the two computers are being shared and I cannot disable it. Both browsers are signed into different Firefox accounts, Sync is turned off on both, and there are no connected devices. Yet despite that, when I go to one computer, it pops up a Firefox icon (see attached) in the taskbar that lets me open the tab open on the other computer. This is incredibly frustrating and Firefox should not automatically share this information, and should not make it so difficult to disable.

Asked by ericrlazear 2 years ago

Answered by cor-el 2 years ago