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  • Solved

Firefox 143

Yet again Mozilla have decided that yellow folder icons are not needed and have amended the code so user chrome files no longer work. Is there a new way to return the fol… (read more)

Yet again Mozilla have decided that yellow folder icons are not needed and have amended the code so user chrome files no longer work. Is there a new way to return the folder icons to yellow or are we stuck with the black icons with a white frame?

Asked by neilcaine 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

Passwords lost

Firefox is not saving my passwords. Every time I start up my laptop, all the saved passwords are gone. I have tried a refresh and a new install as well, but the problem p… (read more)

Firefox is not saving my passwords. Every time I start up my laptop, all the saved passwords are gone. I have tried a refresh and a new install as well, but the problem persists. I have to sync to my other machine to restore them.

Asked by Blue 2 months ago

Last reply by Shirmaya John 2 months ago

  • Solved

Dark reader activation

I PAID for "dark reader" I got the activation key but I cannot activate it because the instructions says go to "MORE" and there is NO "MORE"! I hunted all over the settin… (read more)

I PAID for "dark reader" I got the activation key but I cannot activate it because the instructions says go to "MORE" and there is NO "MORE"! I hunted all over the settings & extension & themes, but I cannot find anyplace to activate this extension. Did I just waste my money? I have poor vision, I NEED a dark page with white letters. Thanks to being a touch typist, I don't need to see the keybord or page to type but i can't see what I am typing on a dam w hite page! I now cannot click on "Email me when someone answers the threadil"

Asked by sheila 2 months ago

Answered by sheila 2 months ago

Having to repeat logins on many sites

Unlike before, many sites that I visit regularly, I am now having to log in every time I visit, including support.mozilla.org. Did I unknowingly change something, some s… (read more)

Unlike before, many sites that I visit regularly, I am now having to log in every time I visit, including support.mozilla.org.

Did I unknowingly change something, some setting? or perhaps it's due to an addon?

Asked by noel_envode 3 weeks ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Deleting Bookmarks

I have Firefox installed on three Windows Desktop Computers. On one, I just cannot delete Bookmarks, no matter what suggestions I try. Verify Integrity of the database … (read more)

I have Firefox installed on three Windows Desktop Computers. On one, I just cannot delete Bookmarks, no matter what suggestions I try. Verify Integrity of the database produced no results. I do not, for a variety of reasons, sync bookmarks (or anything else) between the three installations. Experienced user that has spent far too long on what should be a simple issue.

Asked by Beowolf464 2 months ago

Last reply by Denys 4 days ago

  • Solved

Firefox icons on Windows11 taskbar

I have a Firefox icon on my Windows11 desktop, Start, and one on the taskbar. If I click one either the Firefox icon on the desktop or Start I will get another icon on th… (read more)

I have a Firefox icon on my Windows11 desktop, Start, and one on the taskbar. If I click one either the Firefox icon on the desktop or Start I will get another icon on the task bar and I can do this over and over on my personal desktop getting many Firefox icons.

I just purchased a new Dell Windows11 desktop and have installed Firefox. I set it up just like my personal desktop and have icons on the desktop, Start, and taskbar but every time I click the Firefox desktop or Start icon I don't get a separate icon in the taskbar but they pile up behind the original Firefox on the taskbar. If the cursor hovers over the Firefox icon then I can see the multiple Firefox homepages that I generated.

I have searched for an answer to this problem but have been unsuccessful. I would really appreciate some thoughts on this issue. Firefox has been my one and only browser for many years and I love it 99% of the time, just not this one time. :-) Thank you in advance. Chuck Hall

Asked by Carlos 2 months ago

Answered by Carlos 2 months ago

  • Locked

why is there no way to contact support?

Why do I need to post my question on a forum and wait for some random internet user to answer. Why can I not ask a question of the company when their product is not funct… (read more)

Why do I need to post my question on a forum and wait for some random internet user to answer. Why can I not ask a question of the company when their product is not functioning properly? This is really really disappointing.

Asked by atgilman86 1 month ago

Last reply by Paul 1 month ago

How to disable AI in Firefox completely?

With Firefox 144, there is unasked for/unwanted AI introduced. How do I ensure that all AI is completely disabled in my browser? I found a link describing some settings, … (read more)

With Firefox 144, there is unasked for/unwanted AI introduced. How do I ensure that all AI is completely disabled in my browser? I found a link describing some settings, but want to confirm this will disable ALL AI in the browser. I don't want it, don't trust the privacy/security holes yet to be found and would prefer it was not included in Firefox to begin with. The list I've found is:

  • user_pref("browser.ml.chat.enabled", false);
  • user_pref("browser.ml.chat.menu", false);
  • user_pref("browser.ml.chat.page", false);
  • user_pref("browser.ml.chat.shortcuts", false);
  • user_pref("browser.ml.chat.sidebar", false);
  • user_pref("browser.ml.enable", false);
  • user_pref("browser.ml.linkPreview.enabled", false);
  • user_pref("browser.ml.linkPreview.optin", false);
  • user_pref("browser.ml.modelHubRootUrl", "");

Will this do it? What about:

browser.ml.chat.nimbus

Do I need to clear that field to ensure I don't get some auto opt-in in the future as more and more of this "stuff" is put into the browser?

Why not leave Firefox as a security/privacy conscious browser and put out a separate AI browser (FirefoxML?) for those that are not as concerned. How does Mozilla ensure that no information is leaked through AI from sessions for professionals that must protect physician/patient, attorney/client information or other legally confidential information?

Asked by mozcrash1 1 month ago

Last reply by Denys 2 weeks ago

Cannot receive FOX or CNN straming recently.

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error… (read more)

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error that I don't understand. Any help?

Asked by jbspe 2 months ago

Last reply by Denys 1 month ago

SAVED WINDOWS GONE

mozilla won't save my previous windows and tabs even though i have that check marked in the settings. it's been like this for months. to keep them i've had to keep my pc … (read more)

mozilla won't save my previous windows and tabs even though i have that check marked in the settings. it's been like this for months. to keep them i've had to keep my pc on for moths. help, i'm thinking of leaving Mozilla because of this, it's incredibly frustrating to lose all my work every time.

Asked by philliptubbs 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Firefox freezes at Google sign in

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared t… (read more)

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

Asked by mbarroso 1 month ago

Last reply by Konstantina Papadea 1 month ago

Firefox Multi-Account Containers Issue

I recently wiped & reloaded my computer. Multi-Account containers re-installed successfully & I see all my containers. The issue is with sign-in to Reddit.com w… (read more)

I recently wiped & reloaded my computer. Multi-Account containers re-installed successfully & I see all my containers. The issue is with sign-in to Reddit.com website. If I try to login using a container, I get invalid username or password error. If I login without using a container, it's fine. I am copy/pasting my account info. I tried different containers; same issue. Tried creating a new container; same issue. Try again without using a container; login to Reddit is successful.

Asked by cgifford 2 months ago

Last reply by Paul 2 months ago

It takes almost a minute for my home page to come on after I click on My Firefox icon.

It takes almost a minute for my home page to come on after I click on My Firefox icon. That has only started happening in the last week or so. But . . . also . . . when… (read more)

It takes almost a minute for my home page to come on after I click on My Firefox icon. That has only started happening in the last week or so. But . . . also . . . when I sign into my email account with my ID and complete password, even though I check the "stay signed in" box, that does not happen. I need to fully sign in each time, and that, too, time-wise is somehow related to the delay in getting my home page up. On several occasions I have gotten a message that Firefox is not responding. Thanks for any help you can give. I have Windows 11.

Asked by davecap21 2 months ago

Last reply by davecap21 2 months ago

Instead of special symbols (ã and other special letters) i see Cyrillic

It only happens on some websites (Wikipedia for one) and doesn't happen anywhere else in my system. I was unable to root out the reason for this and all solutions seem to… (read more)

It only happens on some websites (Wikipedia for one) and doesn't happen anywhere else in my system. I was unable to root out the reason for this and all solutions seem to be for when there are boxes instead. I don't see boxes, only Russian letters for some reason.

Asked by polinezia0 2 months ago

Last reply by polinezia0 1 month ago

  • Solved

bookmarks

Out of a sudden all of my bookmarks were lost. I tried importing bookmarks i had previously saved in an HTML. Did NOT work. I tried "revert to older date bookmarks." Di… (read more)

Out of a sudden all of my bookmarks were lost. I tried importing bookmarks i had previously saved in an HTML. Did NOT work. I tried "revert to older date bookmarks." Did NOT work. I tried "import from another browser."Did NOT work. Funny thing is that with the same HTML file i extracted from mozilla when i made a copy a couple of weeks before, i was able to upload all bookmarks to Opera but not to Mozilla!!!! The image below for the non Greeks reads "Failure to process copy document".

Asked by sakissiatras 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago