Hello everyone, I have a similar problem to those mentioned in the discussions here... https://support.mozilla.org/en-US/questions/1274248 https://support.mozilla.org/en-…
I have a similar problem to those mentioned in the discussions here...
..but the solutions given there do not help me here I am afraid.
We use Firefox with automatic updates switched on, on 3 systems here - 2 Windows 7 and 1 Windows 10.
Firefox has updated to 71 on all 3 systems.
The Windows 10 installation went without a hitch, but the 2 Windows 7 systems have had problems, although one has resolved itself somehow.
Unfortunately the update on my Windows 7 laptop has not gone well.
Firefox has become unusable on this system since the Firefox 71 update.
Firefox keeps crashing every time that I try to run it, showing a Windows error box stating "Firefox has stopped working and need to close" message, along with the following crash info...
Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 126.96.36.19975 Application Timestamp: 5de4f320 Fault Module Name: StackHash_312e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 000000006fff150a OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 312e Additional Information 2: 312e0f649e68df8b8010198c924de691 Additional Information 3: 2e28 Additional Information 4: 2e281e0f3e7e2e5b3bd20302d95cb119
I Cannot open in safe mode - it crashes immediately.
I have tried an uninstall/fresh install - still does not solve the problem.
I therefore have had to revert back to Firefox 70.0.1 to get it working again, and have had to switch off automatic updates until I can solve this problem.
Any help or advice would be much appreciated.