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FireFox update needed ....

I have been instructed by BCBSIL.com to use GoogleChrome as my browser. Their website is no longer compatible with Firefox. Is there an update that Firefox can do so I do… (read more)

I have been instructed by BCBSIL.com to use GoogleChrome as my browser. Their website is no longer compatible with Firefox. Is there an update that Firefox can do so I don't have to change my browser to Google Chrome? It seems BCBSIL is saying only Google Chrome users can access their site now. BCBSIL is trying to direct what browser I use, isn't this illegal?

Asked by shelbywoo1 6 months ago

Answered by jscher2000 - Support Volunteer 6 months ago

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layout.css.scrollbar-width.enabled not working

I just upgraded to Firefox 79.0, and now the scrollbars on outlook.com are narrow with no scroll buttons. I fixed this problem long ago by setting layout.css.scrollbar-w… (read more)

I just upgraded to Firefox 79.0, and now the scrollbars on outlook.com are narrow with no scroll buttons. I fixed this problem long ago by setting layout.css.scrollbar-width.enabled to false. It's still set, but now the scrollbars are back to being narrow.

Asked by perl 2 years ago

Answered by cor-el 2 years ago

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My only search engine in firefox is google but automaticaaly switches over to BING

I have been using Firefox for many years now and it uses Google, but for the past week or so when I have typed in my search it automatically switches it to BING search. I… (read more)

I have been using Firefox for many years now and it uses Google, but for the past week or so when I have typed in my search it automatically switches it to BING search. I have checked all my settings and programs but BING is not listed, so why the automatic change over, and how can I fix the problem?

Asked by Robin S 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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White bar on the sides and bottom after newest update(80.0)

Hello Some days ago my Firefox automatically updated to version 80.0 and with that came an annoying white outline to my windows. Whenever I full-screen my browser window… (read more)

Hello

Some days ago my Firefox automatically updated to version 80.0 and with that came an annoying white outline to my windows.

Whenever I full-screen my browser window there are white borders on the sides and bottom, a few millimetres wide. The only way to make them disappear is to scale the window down to about 50% of my screen resolution. This is especially annoying because I enjoy my dark themed Firefox. Below I have added a link to the image.

Safe Mode did not make it disappear, refreshing Firefox did not make it disappear, disabling extensions did not make it disappear. Any help is welcome.

Image

Asked by hardo 1 year ago

Answered by philipp 1 year ago

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clearing cache

I read instructions on clearing cookies and cache. Question, If I check the box to clear the cache, which your instructions said will require websites to reload images a… (read more)

I read instructions on clearing cookies and cache. Question, If I check the box to clear the cache, which your instructions said will require websites to reload images and data, will I lose all my photographs that are on several websites such as twitter and pinterest?

Asked by maryconstancelowery 2 years ago

Answered by cor-el 2 years ago

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Firefox blocks a bank account

Firefox blocks a bank account. Bank says it is not their fault. Bank account can be accessed using a different browser. Bank account can also be accessed using Firefox on… (read more)

Firefox blocks a bank account. Bank says it is not their fault. Bank account can be accessed using a different browser. Bank account can also be accessed using Firefox on another computer. Tried to refresh Firefox and gained access to the bank account but it worked only once or twice before Firefox went back to blocking it.

Asked by wfoley1542 1 year ago

Answered by FredMcD 1 year ago

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Cannot appply to jobs on indeed.com

When viewing a job on Indeed, whether on a pane or a separate tab, the application menu fails to load when I click 'Apply Now'. The connection times out after a while. I… (read more)

When viewing a job on Indeed, whether on a pane or a separate tab, the application menu fails to load when I click 'Apply Now'. The connection times out after a while. It even takes an awful time to go back (reload) to the page!

When I reported this Indeed Support, they recommended using Google Chrome as their site "tends to work best on it". I can now confirm that the issue does not arise with Chrome.

I have tried pretty much everything on this page: Firefox can't load websites but other browsers can

I even reinstalled Firefox but it is so smart, it realized the fact and prompted me to refresh and now we are back where we left off.

Asked by anirbangoswami4u 1 year ago

Answered by FredMcD 1 year ago

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Recent update changed my Facebook site!

After recent Firefox update, my Facebook page has completely changed appearance and is extremely difficult to navigate. It is 'normal' using other browsers. This is on … (read more)

After recent Firefox update, my Facebook page has completely changed appearance and is extremely difficult to navigate. It is 'normal' using other browsers. This is on my desktop and is the only site that has changed. Nothing I can find in Facebook settings seems to help

Asked by cavymomma 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Disable Delete Option In Downloads Panel

I recently had to restore my computer. Doing that I have to get the new firefox which I now have version 102. Updates disabled instantly. I was on version 88. On version … (read more)

I recently had to restore my computer. Doing that I have to get the new firefox which I now have version 102. Updates disabled instantly. I was on version 88. On version 88 this feature was not on it and version 102 now has this feature and I do not like it.

The feature I am talking about is if you open the downloads panel and view the downloads list and right click on one of the downloaded files in list there is now an option to Delete. I accidentlly hit this and thought it was just deleting it from downloads panel. Nope it deletes it from computer permanently, not even to recycle bin. Click Delete its gone for good until download it again.

And this delete option is right above the option remove from history, which I use a lot.

So I want to know how to disable this delete option? Thanks

Asked by ja13717 1 month ago

Answered by cor-el 1 month ago

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Firefox just wont /do/ anything unless it's in windows 8 compatibility mode

Hey gang! For some reason firefox will not do anything at all unless I run it in windows 8 compatibility mode. I'm on windows 10. If I open the app it won't search anythi… (read more)

Hey gang! For some reason firefox will not do anything at all unless I run it in windows 8 compatibility mode. I'm on windows 10. If I open the app it won't search anything, show any webpages, etc - but the search bar still works, it'll show me suggested sites and what have you. I can also access the settings page. Aside from that, zilch. I've done a full fresh install and it didn't fix anything. Has anybody had this before? Thanks!

Asked by vmoskven 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

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firefox crashes at the time of start

As I translated Japanese in a translation site, an incomprehensible sentence is sorry It crashed with update and a troubleshooting mode of Firefox to have already perform… (read more)

As I translated Japanese in a translation site, an incomprehensible sentence is sorry

It crashed with update and a troubleshooting mode of Firefox to have already performed that firefox crashed at the time of start and did not open out. Leading you goes uninstallation and down of firefox, when downloaded it, copy information from Old Firefox Data, and stick it on a profile folder in other troubleshooting information from a help, and when restore a former session, after all crash, and do not start. Sometimes start, but become the screen which cannot operate, and nothing reacts, please help me

I put the crash report number bp-add5d98d-377d-47b5-b0bd-bf6f20220715 2022/07/16 2:54

Asked by koruneri 3 weeks ago

Answered by koruneri 3 weeks ago

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Firefox 79 and newer versions...

Since Firefox 79, newer versions have an approximately 1 mm white edge on both sides and at the bottom of the screen with which the mouse does not work. Would there be an… (read more)

Since Firefox 79, newer versions have an approximately 1 mm white edge on both sides and at the bottom of the screen with which the mouse does not work. Would there be any solutions to get rid of those edges?

Asked by rane58 1 year ago

Answered by cor-el 1 year ago

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Media shortcuts stuck on Youtube

I can't insert spaces to my text on Youtube search bar and comment section. The space bar acts as a media play pause button. The issue appears only on Firefox, I've tried… (read more)

I can't insert spaces to my text on Youtube search bar and comment section. The space bar acts as a media play pause button. The issue appears only on Firefox, I've tried Edge and the space bar behaves normally there on Youtube. Adds a space on text boxes and plays or pauses the video when the video box is selected. I know this might be a dumb solution but I have had way too much on my back the past week I just cannot deal with this now.

Asked by jazmawii 1 year ago

Answered by Paul 1 year ago

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Missing library icon

I just refreshed firefox because it was constantly hanging. However, my library icon is now missing. I have the bookmark star in the address bar but I no longer have th… (read more)

I just refreshed firefox because it was constantly hanging. However, my library icon is now missing. I have the bookmark star in the address bar but I no longer have the Library icon in the ribbon. When I click on the menu bar Bookmarks is shown but Library is not. When I click on Bookmarks I see a list of saved sites, but that's not a convenient way to get to them. Does anyone know how to get the Library icon back?

Thank you

Asked by jgrasso5087 11 months ago

Answered by cor-el 11 months ago

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Outside the Firefox page, thin white line

Hello, I have had the problem for over a month that there is a thin white line on the outside of my Firefox website. I've tried everything to reinstall Firefox Delete Cha… (read more)

Hello, I have had the problem for over a month that there is a thin white line on the outside of my Firefox website. I've tried everything to reinstall Firefox Delete Chace but it doesn't work.

Asked by MsPlaySo 1 year ago

Answered by cor-el 1 year ago