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Colors in video player washed out on HDR monitor

Hi, I've been encountering a strange issue where colors (especially whites) in the video player are super washed out. This only happens when HDR is turned on in windows,… (read more)

Hi,

I've been encountering a strange issue where colors (especially whites) in the video player are super washed out. This only happens when HDR is turned on in windows, and only happens in my Firefox Developer Edition installation (normal firefox works fine). It also doesn't show up in any windows screenshots - the colors revert to normal when I'm in the screenshot GUI. I've attached photos below of a youtube video, the left is firefox DE and right is normal firefox, both in and out of the screenshot GUI so you can see the difference.

I'm on Windows 11, and I'm not sure what caused the issue. I've tried both refreshing and reinstalling firefox DE to no avail. Pretty stumped on this one, and would appreciate any help!

Asked by kjunuh 1 year ago

Answered by TyDraniu 1 year ago

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Request for font "xxx" blocked at visibility level 2 (requires 3) in nightly

My browser could only display the standard system fonts (such as Microsoft YaHei and Consolas), but not the fonts I installed. I was getting 'Request for font "xxx" block… (read more)

My browser could only display the standard system fonts (such as Microsoft YaHei and Consolas), but not the fonts I installed. I was getting 'Request for font "xxx" blocked at visibility level 2 (requires 3)' from the console on every website that tried to use my local fonts.

The problem appeared in obstacle removal mode, but didn't appear in the latest stable Firefox release.

Version: nightly 120.0a1(20231006152733) System: Windows 11 22H2 22621.2134

English is not my first language, so please forgive me if it doesn't make sense.

Asked by Tibrella 1 year ago

Answered by zeroknight 1 year ago

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Windows 11 Audio fail, works on all other browsers

First time ever. Tested other browsers, sound works fine. Changed no settings when it suddenly went silent. Refreshed. Uninstalled/reinstalled. Nada/nothing. So to not fe… (read more)

First time ever. Tested other browsers, sound works fine. Changed no settings when it suddenly went silent. Refreshed. Uninstalled/reinstalled. Nada/nothing. So to not feel as if I've lost my hearing, I won't be using Firefox until there's a fix on their end, already tried everything suggested in troubleshooting and refreshed. It's just not playing well with Win11.

Asked by VeeVee 2 years ago

Answered by VeeVee 2 years ago

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Google Sheets - Scrolling Issue

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll … (read more)

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Asked by Maria Quetell 11 months ago

Answered by Sean Thomas 11 months ago

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Disable Tab Search

Recently the V-like icon/button appeared at the right-hand end of the top line of my Firefox windows. This Tab Search could be invaluable to some, but I have no need for… (read more)

Recently the V-like icon/button appeared at the right-hand end of the top line of my Firefox windows. This Tab Search could be invaluable to some, but I have no need for it. If I start to get too many tabs I just use another window. However, I click on it constantly when I intend to minimize the window. I have been clicking on the - icon/button in EVERY WINDOWS APPLICATION since Windows began, and as it has ALWAYS been the LEFT-MOST item in the UPPER RIGHT CORNER I haven't had to think about it in decades. But now it isn't the left-most, that is now tab search.

Please, please, PLEASE provide a configuration option to remove Tab Search from the top line.

Thanks!

Roy Harvey Cheshire, CT

Asked by RHinCT 2 years ago

Answered by TyDraniu 2 years ago

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Text glitching only in Firefox

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents i… (read more)

I've been having a weird issue with my text glitching only in my Firefox browser. Initially I thought it might be my monitor but then I realized the issue only presents itself in my Firefox browser. Literally no other program is affected.

I've done a reset, I've uninstalled and done a clean install, I've deleted all Firefox files and re-downloaded the browser. The issue immediately pops up again.

Asked by janna.g.landry 1 year ago

Answered by janna.g.landry 1 year ago

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Chatgpt issue on Firefox browser, comparing Edge

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface… (read more)

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface only shows an 'Upgrade' option instead of the 'Refer a Friend' feature, which suggests that my subscription isn't being recognized properly. Additionally, whenever I try to send a message in the chat, I receive an error stating, 'Our systems have detected unusual activity from your system. Please try again later.' I haven't encountered these issues on other browsers. Could you please provide assistance or guidance on how to resolve these problems with Firefox?"

I have tried to clear the cache, and relogin, does not work...

I am wondering if this is an issue of Firefox or ChatGPT, any resolution on this?

Asked by Zhenggli 1 year ago

Answered by Zhenggli 1 year ago

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how to add extension icon to toolbar

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that … (read more)

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that this extension icon can be added to the tool bar. I look forward to anyone's comments. Thanks

Asked by arejfour 6 months ago

Answered by cor-el 6 months ago

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Transferring bookmarks from old hard drive to new pc

Hello, My old PC crashed and I want to transfer my bookmarks from the old hard drive to my new PC running windows 11. I have unlocked hidden files, but when I ran drive:… (read more)

Hello,

My old PC crashed and I want to transfer my bookmarks from the old hard drive to my new PC running windows 11. I have unlocked hidden files, but when I ran drive:\Users\username\AppData\roaming\Mozilla\Firefox\Profiles nothing came up. I then ran places.sqlite and a list of places.sqlite appeared with some files having -wal &-shm after them?

I believe from reading here this is where my bookmarks are?

If so, how do I transfer them to my existing PC hard drive to use please? Many thanks Chris

Asked by CM 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Cannot watch streaming movies on Netflix in Firefox browser??

Every time I open Netflix in Firefox browser, to watch streaming movies, it won't show them but keeps taking me to a page asking me to log in again or pay for a Netflix a… (read more)

Every time I open Netflix in Firefox browser, to watch streaming movies, it won't show them but keeps taking me to a page asking me to log in again or pay for a Netflix account. (attached) I already have a Netflix account and can watch streaming movies with no problems on other browsers, but not using Firefox, which is my Default browser.

Asked by zlloyd2 1 year ago

Answered by Marty McFly 1 year ago

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Not possible to delete personal certificate

I had a personal certificate installed in Firefox and it was working well. It expired, so I got a new one from the same provider. Both appear in Firefox under "Privacy &… (read more)

I had a personal certificate installed in Firefox and it was working well. It expired, so I got a new one from the same provider. Both appear in Firefox under "Privacy & Security" -> Certificates -> View Certificates... The previous one is not valid any more, and every time I try to access some page with a certificate, it uses the old one. So I tried to delete the old one. Nothing has worked so far. Doing the straightforward way of selecting it in the Certificate Manager and deleting it makes the certificate disappear from the manager menu, but if I enter the certificate manager again, it is there again. I tried to delete both certificates, same issue, both reaper in the manager. I tried to delete them, close firefox, delete cert9.db, cert8.db and key4.db and nothing. Only thing left is delete my current firefox profile and start again... Any other idea or something that I might delete before to solve this?

Asked by david.roma84 1 year ago

Answered by david.roma84 1 year ago

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Firefox crashing constantly

Dear all, For some time now my Firefox browser is crashing while I use it. Then a loop starts where a window appear with buttons offering to Restart or Close Firefox but… (read more)

Dear all,

For some time now my Firefox browser is crashing while I use it. Then a loop starts where a window appear with buttons offering to Restart or Close Firefox but whichever I choose it takes several sets of open/crash to stabilize when in the end if offers to either open it again, or refresh Firefox. I don't wan to refresh because I have tens of tabs that I want to save. But I can't because OneTab, along with all other extensions, is being disabled after the restarts.

I have a crash ID of one of the latest occurrences of this phenomena: f6ef62ad-b072-46b8-8bc8-0d3ca0240708

Please advise!

Asked by radi.stoyanov 7 months ago

Answered by TyDraniu 7 months ago

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Google Sheets Cells Turn Black

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will com… (read more)

This randomly happened over the past few months but last couple days it's bad. The Google Sheets cells I have open on Firefox turn black. You can scroll and they will come back but just briefly and back to black. Very annoying as these are shared sheets for my business with other employees. It's not happening in Vivaldi Browser or Edge. I hate Chrome so not even trying it there but guessing it's fine. Seems to just be Firefox all of a sudden. See pic. Help please as I have no clue what's causing this.

Asked by Keith Robinson 9 months ago

Answered by Keith Robinson 9 months ago

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How can I stop .pdf files from automatically downloading to my computer?

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed… (read more)

Why has this started up again? Pdf files are automatically downloading to my computer when all I want to do is look at the file. So many files that now need to be trashed after looking at them. This problem has happened in the past, but was resolved, only now I am finding it happen again. I do not want to have files saved unless I want to save them, not Firefox deciding that any file I open should be saved. I have Windows 11 & Firefox Version 113.0.1. Is there a way to revert to an older version of Firefox?

Asked by sreller_6 1 year ago

Answered by Terry 1 year ago

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Can't open Firefox - error re "platform version '120.0.1'

Hello, Clicking to open Firefox gives me the following error message: Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= … (read more)

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Asked by Julie 1 year ago

Answered by Terry 1 year ago

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youtube does not automatically play the next video in the playlist when its loaded

When a playlist is loaded and played on YouTube, the next video in the playlist should automatically start playing once the current video reaches its end. This feature is… (read more)

When a playlist is loaded and played on YouTube, the next video in the playlist should automatically start playing once the current video reaches its end. This feature is commonly known as autoplay. However, I couldn't get it to work consistently. When the current video is finished, next video is loaded normally but where it should automatically play it doesn't.

I have tried below to address this issue:

  • Autoplay next video works in safe mode.
  • "allow audio and video" in autoplay permissions in https://support.mozilla.org/en-US/kb/block-autoplay doesn't help
  • I have also set media.block-autoplay-until-in-foreground preference to false in about:config but didn't help
  • I have tried uninstalling all extensions and it didn't help
  • Tried logging out of youtube, but this didn't seem to help with the issue.
  • Tried "Clear startup cache" in "more troubleshooting information" menu, didn't help
  • Tried "Refresh Firefox" which didn't help

Thank you.

Asked by choijaeho 1 year ago

Answered by choijaeho 1 year ago

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Can't copy text - It works in any other browser

Hello! I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but t… (read more)

Hello!

I often log in to a service ticketing website to help my customers. Before emailing them I must reference the service ticket number somewhere in the email, but this is very difficult to do in Firefox. If I inspect the element this is what I see:

<em unselectable="on" style="width: 2161px;">Service Ticket #55474079</em>

I understand the unselectable attribute is on but even if I try setting it to off or deleting it all together the problem remains. Moreover, I've tried it in several browsers (Chrome, Edge, DuckDuckGo) and it works fine without any extensions or tricks.

In other words: only Firefox keeps me from selecting this very important piece of info.

Any help would be very much appreciated! I looked up help articles but nothing similar to my case. I did find an extension for the browser but I am afraid to try it due to security reasons.

Thank you!

BMET1.

Asked by BMET1 1 year ago

Answered by cor-el 1 year ago

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Recently closed windows

Hello, once again the function of restoring recently closed windows has stopped working, it is displayed in gray and you cannot enter it I usually work on two or three wi… (read more)

Hello, once again the function of restoring recently closed windows has stopped working, it is displayed in gray and you cannot enter it I usually work on two or three windows at the same time and this function usually works, but I can't use it for the second or third time. Can I recover closed windows? I will be grateful for your help Best regards, Paweł U

Asked by bthd 1 year ago

Answered by cor-el 1 year ago