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"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (read more)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Asked by samantha 5 months ago

Answered by samantha 4 months ago

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Firefox extremely slow on some sites

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on som… (read more)

Hi, I just replaced my SSD (Samsung 960EVO m.2 250Gb) for a larger/faster SSD (Samsung 980 m.2 1Tb) . I'm on Windows 10 and have 32Mb Ram. Firefox is now very slow on some websites (not all).

This example is typical and has occured on multiple sites. To test and compare, I copied the URL, created a new tab in Firefox, then Paste and Go. I timed this 3 times and each time was 30 seconds. I Pasted the same into Chrome and Edge and each time it was instant. https://savingschampion.co.uk/best-buys/personal/easy-access-accounts

On my previous SSD, there was never an issue of any lag on any site.

BBC.co.uk/news is fine, as are several other sites. Does anyone have any idea what's happening? This is making Firefox unworkable for me, so unless I can fix the issue, I will have to move permanently to Chrome or Edge. That would be a shame after many years with Firefox.

Thank you in advance.

Asked by glen24 1 year ago

Answered by jonzn4SUSE 1 year ago

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Disable download panel automatically opening?

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I … (read more)

My job requires me to download and open files in new tabs consistently. However, when I download these files, I don't want the download panel to obscure my vision. Can I disable it?

Asked by thetitansilva 2 years ago

Answered by TyDraniu 2 years ago

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Keep getting message "Failed to check for updates."

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until … (read more)

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until now. The message "Failed to check for updates." is shown in the About screen. I have uninstalled and re-installed Firefox with the same results. Have also un-installed Firefox, un-installed Mozilla Maintenance, then removed Firefox data from App Data folder in user directory, then re-installed with the same results. Also, now when I access a local media server, I keep getting the message "Firefox is installing components needed" and that never goes away. Any ideas?

Asked by R_Welsh 1 week ago

Answered by R_Welsh 6 days ago

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Can't find the Gmail app so that online "mailto" links will open in Gmail

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situa… (read more)

Greetings, I've checked a few articles in Firefox to help with my question, but none of them are helping. (Here's the main article: http://example.com.) Here's the situation. Say I go to a website's Contact page and click the button to contact someone, a window appears and asks me what app I want to use to open the email. Gmail is my default email, and Firefox is my default browser, and I use Windows 10. When I open the window of options (see attached screenshot) to open the email, and I then click "Choose Other Application" (other than Firefox), I don't see the Gmail app anywhere. I then followed the directions in that link above to check my Windows settings, per its suggestion, which I did ... but in those settings, too, I got to a point where the directions no longer matched what I'm seeing on my screen. I didn't see the Gmail app anywhere. Could you let me know in simple layperson's terms how to open Gmail links in Firefox? I don't have a PhD in computer science, so please keep it very simple. Thanks in advance! Best wishes, Bill

Asked by BillSiever 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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can not access web interface with router

Up until the last update of Firefox I was able to access my router, 192.168.1.1, enter password and check it. Now I get an error message "connection not secure" "Your co… (read more)

Up until the last update of Firefox I was able to access my router, 192.168.1.1, enter password and check it.

Now I get an error message "connection not secure" "Your connection to this site is not private. Information you submit could be viewed by others (like passwords, messages, credit cards, etc.)

None of this is part of looking at my router, Asus GT-AX11000.

Asked by focuspuller 1 year ago

Answered by focuspuller 1 year ago

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Firefox download list opens by itself multiple times during the day

For about a month how I find that the Firefox download list opens by itself multiple times during the day. Most of the time I'm not even actively using firefox, it's just… (read more)

For about a month how I find that the Firefox download list opens by itself multiple times during the day. Most of the time I'm not even actively using firefox, it's just idling in the background. When it first happened I figured it'd be a quickly patched bug and so didn't ask around about it. But I've had a ff update since then and it still happens. Does anyone know why this is happening? I have not seen reports of this via search.

I'm on ff 9.0.1.

Asked by sparrowtwo 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Github shortcuts

Lately, when I try to create a desktop shortcut from the Github website, it instead create a folder, with the correct title of the page, and what looks like a link inside… (read more)

Lately, when I try to create a desktop shortcut from the Github website, it instead create a folder, with the correct title of the page, and what looks like a link inside, with an abbreviated website name, but is not a shortcut at all.

Example: Try dragging the address bar padlock from this page to your desktop

Welcome to Refined GitHub!

Same thing happens when I try to drag its bookmark to the desktop.

Creating the shortcut from Chrome works properly, so I assume this is a Firefox problem.

Asked by noel_envode 1 year ago

Answered by cor-el 1 year ago

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Cannot make FireFox run on new Windows 11

Hello I got a new Asus Vivobook Core i9 16G Ram I did the basic Windows 11 installation for the Laptop and installed TotalAV. After all Windows 11 updates passed, I wan… (read more)

Hello

I got a new Asus Vivobook Core i9 16G Ram I did the basic Windows 11 installation for the Laptop and installed TotalAV.

After all Windows 11 updates passed, I wanted to install FireFox anf got this issue: Firefox cannot start correctly (0xc0000022) after version ..

I tried several time to close all Firefox task, uninstall, remove all files from existing profiles (local, roaming, etc...) so as all files under "Programs"". I made sure to get the latest code, but I always get back to this issue.

While opening FireFox, I immediatly get a Crashed Tab reported. Even the Settings are not opening in a Tab.

I even tried to use a older version. Same issue... Never the less I can Update the older version in "About FireFox".

After update I see 122 installed

I used FireFox for many years, and wanted to continue.. In the meantime I installed Opera

Any help is appreciated. Thank you in advance Laurent

Asked by laurent.zotto 3 months ago

Answered by laurent.zotto 3 months ago

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How to completely remove the tab bar

How can I completely remove the tab bar and regain 3/4 of an inch of screen space. It would be nice if Mozilla would just have a on/off button for it. I've tried creating… (read more)

How can I completely remove the tab bar and regain 3/4 of an inch of screen space. It would be nice if Mozilla would just have a on/off button for it. I've tried creating a folder called Chrome within my Firefox Profile folder. I then created a text file within that folder and named it userChrome.css. I put this string in the text file #tabbrowser-tabs { visibility: collapse !important; } This did not work, does anyone know the best method for getting rid of the annoying tab bar?

Thank you

Asked by simpleman2 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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doesnt work teemo.gg

trying to open 3d model on this site https://teemo.gg/viewer/league-of-legends/champions/katarina/0 its start loaded model but nothing was showed in browsers based on chr… (read more)

trying to open 3d model on this site https://teemo.gg/viewer/league-of-legends/champions/katarina/0 its start loaded model but nothing was showed in browsers based on chromium everything works fine

Asked by levgalstyan1 9 months ago

Answered by levgalstyan1 8 months ago

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missing print "page setup" in Mozilla v85

With the new v85 of Firefox... for Microsoft Print to PDF... the defaults for print headers & footers has changed and is no longer available to edit or even view. It… (read more)

With the new v85 of Firefox... for Microsoft Print to PDF...

the defaults for print headers & footers has changed and is no longer available to edit or even view. It seems as though my settings remain in place for other printing options like my physical printer but even there the options are not editable or viewable.

There used to be a "page setup" option but I have not be able to find this anywhere anymore.

I'm assuming that it has to do with the bug fix for pdf printing but doesn't seem that it should be an intended outcome of the fix.

Any work arounds anyone knows about or has found?

Asked by Cobalt TiNor 3 years ago

Answered by jscher2000 - Support Volunteer 3 years ago

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Difference between ESR versions

What are the differences between Firefox ESR 91.12.0 and Firefox ESR 102.1.0 (available https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr)? I've read all I… (read more)

What are the differences between Firefox ESR 91.12.0 and Firefox ESR 102.1.0 (available https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr)?

I've read all I could find on the ESR releases and even found this release calendar that indicates that there are two versions, but not why there are two ESR versions.

Asked by 7l0wtyly 1 year ago

Answered by cor-el 1 year ago

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Bookedmarl URL not visable

Since upgrading to Firefox 99.0.1 when I bookmark a web page into a specific folder, the URL does not appear when I open that folder. A restart of Firefox does not fix th… (read more)

Since upgrading to Firefox 99.0.1 when I bookmark a web page into a specific folder, the URL does not appear when I open that folder. A restart of Firefox does not fix the issue.

But if I try to Bookmark the same page again, I am asked to edit it. So it must be in the folder but it is not visible! Help!

Asked by zeus2022 2 years ago

Answered by cor-el 2 years ago

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Backup Your Firefox Data - Open Tabs

With 'Back up your Firefox data' it says it saves all open tabs. What is meant by 'open' tabs? Is it tabs that I have clicked on during my session? I have just over 30… (read more)

With 'Back up your Firefox data' it says it saves all open tabs.

What is meant by 'open' tabs? Is it tabs that I have clicked on during my session?

I have just over 300 tabs, will Firefox save all of those tabs in the cloud or only the tabs I clicked on during a session?

Asked by Kraftwerk 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

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Wont load Death Records

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a … (read more)

West Virginia has a website to download old death certificates, but they wont load. There's nothing but a blank page. I'm not positive that it's a Firefox problem, as a friend of mine who uses IE cant load them either, however, she CAN load them on her Tablet. As a historian, I really need to get these records for my research, so I was wondering if someone could go to the site and see of the records appear for them to be downloaded. This is a direct link to one of the records:

link text

While this is the main page were you enter the name you are looking for: link text

If you discover anything, please let me know. Thanks!

Asked by wvsky 8 months ago

Answered by wvsky 8 months ago

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PDF download link has disappeared from banking website - Firefox only

Firefox 117.0.1 (64 bit) Build 20230912013654 Windows 10 Home - Version 22H2 OS build 19045.3448 The link to download my Sears credit card statement in pdf form has disap… (read more)

Firefox 117.0.1 (64 bit) Build 20230912013654 Windows 10 Home - Version 22H2 OS build 19045.3448 The link to download my Sears credit card statement in pdf form has disappeared when accessing the website (https://citiretailservices.citibankonline.com) with Firefox. It still appears and works normally when the website is accessed with Chrome. I have the uBlock Origin extension installed on Firefox, but it is disabled on the Sears website. Screencaps attached.

Asked by jimcarter1 7 months ago

Answered by cor-el 7 months ago

  • Solved

Cannot scroll outlook navigation pane in firefox

Hi All, All of a sudden cannot scroll folders in outlook/hotmail.com navigation pane in Firefox. As mentioned this has just started it has worked no problem from the chan… (read more)

Hi All, All of a sudden cannot scroll folders in outlook/hotmail.com navigation pane in Firefox. As mentioned this has just started it has worked no problem from the change over from Hotmail to Outlook years ago up until about two weeks age. I am using an old version of Firefox 86.0.1 (64-bit) because I don't not like the layout of newer versions and 86 works for me and does what I want it too so you know "if it ain't broke don't fix it" anyway just of late I can not scroll my folders where I save emails and therefore have a hard time finding folders that don't show in the navigation pane without scrolling you get the gist. As you can see in attached photo. I have done all the clearing of Cookies, Cached Web Content ect as mentioned in some google searches but still no go. It's now a problem except I have found if I click on "View" and change the settings under Density to "Compact" all the folders in the nav pane show but even with my good reading glasses on the type is so small it's hard to read and I would prefer if I could just scroll the list of folders. Oh also I have not done any updates to Outlook, don't know if I can, or for that matter Firefox or any other app on my PC.

Many thanks in advance.

Asked by Dungogvolts 4 months ago

Answered by cor-el 4 months ago