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Why is it I cannot log onto support using firefox but can using IE11

Have reset password as couldn't log on so requested password reset. Default browser is IE11 so return email defaulted to that. When the loaded and tried to logon to Firef… (read more)

Have reset password as couldn't log on so requested password reset. Default browser is IE11 so return email defaulted to that. When the loaded and tried to logon to Firefox, it won't work.

Asked by morcdm 2 years ago

Answered by morcdm 2 years ago

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Any action with account is blocked for security but no email is recieved

I had an old version of firefox on my mint64 system and I was (and still is) logged in my account there. But when I tried to log into a new firefox developer edition it s… (read more)

I had an old version of firefox on my mint64 system and I was (and still is) logged in my account there. But when I tried to log into a new firefox developer edition it said request blocked for security reasons. now whatever I try, like adding secondary email or changing password, is blcoked for security reasons. and I received no email from firefox so I'm just locked out. how to regain my access?

Asked by mpowend 2 years ago

Answered by mpowend 2 years ago

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I need help to unlock my account as my original confirmation e-mail was rejected and I want to use the same e-mail which is now working.

I tried to synchronise my account but forgot that the e-mail wasn't active at the time, so it was rejected. Now it's working again but Firefox keeps telling me that the c… (read more)

I tried to synchronise my account but forgot that the e-mail wasn't active at the time, so it was rejected. Now it's working again but Firefox keeps telling me that the confirmation e-mail was rejected and I need to ask for help to unblock it. I just seem to go round and round in circles with this, getting more and more frustrated. Even fathoming how to post this message has taken at least half an hour and now the image uploading doesn't seem to be working (circle going round and round endlessly with no apparent way to cancel and try again). Can anyone help please?

Asked by BrianE 2 years ago

Answered by BrianE 2 years ago

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I can't login to my account. Password reset does not work

I created FireFox Mozilla account, but will not accept my password. I ask to reset Password, but never get the email. i checked spam mail and did recieve the email accou… (read more)

I created FireFox Mozilla account, but will not accept my password. I ask to reset Password, but never get the email. i checked spam mail and did recieve the email account verification, but will not accept my password.

Very inconvenient and have never had more trouble in setting up an account than with Mozilla.

Asked by shs7103 2 years ago

Answered by Ardently 2 years ago

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My accouint as locked. Please unlock my firefox account.

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the lin… (read more)

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

Asked by bobbytod 2 years ago

Answered by cor-el 2 years ago

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had account, forgot pw, req to send,not rec'd, not in spam folder.

My Firefox account widelyknome gmail , had shared bookmarks between computers. Had to reinstall windows,, then Firefox. Tried to login, pw is wrong. request sent to me, n… (read more)

My Firefox account widelyknome gmail , had shared bookmarks between computers. Had to reinstall windows,, then Firefox. Tried to login, pw is wrong. request sent to me, never received. it is not in my spam folder either. Sure would hate to lose the bookmarks! thanks.

Don

Asked by DonCaver 2 years ago

Answered by Shadow110 2 years ago

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I wanted to post about a particular bug and have lost my registration details, now I can't login or get all of them back. Now registration can't be found.

Having registered again and seen the multiple logins required I can understand why I have lost mine, why not keep a simple with one login and password for all firefox/moz… (read more)

Having registered again and seen the multiple logins required I can understand why I have lost mine, why not keep a simple with one login and password for all firefox/mozilla interests and faults?.

Asked by SteveRiley 2 years ago

Answered by guigs 2 years ago

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I can't change my primary email address, can you help?

I went through this article: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts But I am missing the button to change the secondary email… (read more)

I went through this article:

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

But I am missing the button to change the secondary email to the primary one.

Asked by jaysamuelprice 2 years ago

Answered by jscher2000 2 years ago

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reset password twice using reset link via email, still not working at sign-in page

Trying to login to FFox so I can sync across devices. Keep getting wrong user/password message. Did a resent using reset link sent to my email, everything looked fine. We… (read more)

Trying to login to FFox so I can sync across devices. Keep getting wrong user/password message. Did a resent using reset link sent to my email, everything looked fine. Went to login page tried to login with new pword, no joy. Tried entire procedure again, still no hit, same message wrong user/pword -

Asked by evedyah 2 years ago

Answered by guigs 2 years ago

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Why, after 30+ years, am I no longer a member?

I just tried to find some information about Add-On and after all these years, they claim I don't have an account with them. What's going on here! And when I try to follow… (read more)

I just tried to find some information about Add-On and after all these years, they claim I don't have an account with them. What's going on here! And when I try to follow their request to create an account, they don't recognize my e-mail address. What's going on there? Where is the problem?

Asked by warp4dennis 2 years ago

Answered by warp4dennis 2 years ago

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How can i unlock my sync account ?

Trying to sync firefox after reinstal of my laptop, i get the following message. "The confirmation email we sent to xxx was returned and we’ve locked your account to prot… (read more)

Trying to sync firefox after reinstal of my laptop, i get the following message. "The confirmation email we sent to xxx was returned and we’ve locked your account to protect your Firefox data." My email is working now :) but my account is still locked. how can I unlock ?

Asked by stv31en 2 years ago

Answered by cor-el 2 years ago

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I need my firefox sign in information, username pass word, the address of my outlook account is not mine

I could not sign-in to firefox using the same information I used to sign-in to support, why? Also I noticed the address location for my Outlook.com is not mine, don't und… (read more)

I could not sign-in to firefox using the same information I used to sign-in to support, why? Also I noticed the address location for my Outlook.com is not mine, don't understand that??? Can you help with this?

Asked by River Fishing #Ohatchee, Al 2 years ago

Answered by jscher2000 2 years ago

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Do I still have my Firefox-account after I uninstalled & then installed again, it doesn´t seem to work or exist anymore??

I can't login to my former firefox account after a 'break' (deleting the Firefoxbrowser from my computer), then installed it again a while later. I have to admit I'm not … (read more)

I can't login to my former firefox account after a 'break' (deleting the Firefoxbrowser from my computer), then installed it again a while later. I have to admit I'm not totally sure where in Firefox I created my former login, if there is more than one place in the Firefox-webbrowser you can create an account so to say.. ? Also now I have some form of an account, created for to put this question, the one I used before was more about making Firefox more personalised as I recall it.

Thank you

Asked by woodlamb 2 years ago

Answered by woodlamb 2 years ago