Firefox Support Forum

In the past, when you opened up private browsing, it seamlessly integrated itself into your browser, being indistinguishable. At a glance, no one would know you were private browsing; it blended in.

In a recent update, Mozilla did something unthinkable and made private browsing an isolated instance from Firefox. This, of course, results in a purple flare in the taskbar in front of the entire world that you are private browsing.

I don't understand who thought this was a good idea. I want to know how to undo this horrible change.

See the screenshot where you can't see any information on all my open Firefox windows, except for my private browsing window.

I have disabled DRM content, why is firefox annoying me to enable it each time I load a website that requires it. What seems to be now the general topic, even for a simple blog... If I disabled it, I do not want to be prompted to enable it back. I know how to enable it.

I am using Firefox 107.0.1 on a Windows 10 machine. And, I am not able to login to the SSA website (US) using Firefox. I reviewed the answers in the post (https://support.mozilla.org/en-US/questions/1354403) and tried several of the possible solutions (safe mode, rename/delete profile, reboot computer, etc) without any luck. I've attached a screenshot of the error when trying to login using Firefox.

Strangely, I've used Firefox exclusively to login (latest, maybe 6 months ago) before with no problem. It appears it is only when I currently am using Firefox. This is because I am able to use MS Edge without a problem.

Any help or suggestions are appreciated.

Thank you, Chris

Hi, I planned to block my users from installing extensions/add-ons. I found an article that might be the answer (https://support.mozilla.org/en-US/questions/1308646). I tried to create a simple policy (below), but somehow it does not work (I can still install any add-on/extension). What is wrong with my script? I'm using Firefox ESR 78.11.0 (64-bit) by the way.

My "policies.json" looks like this:

{

"policies": {
  "ExtensionSettings": {
    "*": {
      "blocked_install_message": "Blocked!",
      "install_sources": ["https://addons.mozilla.org/"],
      "installation_mode": "blocked"
    }
  }
}

Sincerely, Jonathan

Is there anyway to make a Hotkey for our Autoplay function, instead of having to go into Settings, each time we need the function?

In my experience, I have it set to Block both Video and Sound, but this blocks simple pronunciations, in Search or Translations. I hope there some way, a command, a mod or a setting allowing a Hotkey or Icon for Fast Disable/Enable.

Thanks for all your work and making the internet safer for everyone.

hello, i recently went from google browser to firefox, and i want to import my passwords. i did save all my passwords from google browser to .csv file, but when i go to settings>import passwords, it lets me choose the file, i choose my passwords.csv, and then-nothing happens. no loading, browser doesnt stop working, my folder where i choose csv from is just closing, but passwords doesnt import

Hi,

I have today logged in to a specific webpage on my energy providers website and find that Firefox does NOT display the option to open a chat which is clearly displayed in the Chrome Browser (Screenshots attached).

I have navigated to "Settings/Privacy & Security", scrolled down to "Permissions" and can confirm that the "Block pop-up windows" option is NOT enabled.

I am obviously missing a setting somewhere, can anyone advise?

Thanks

Hi. FF 107.0 64bit Up until yesterday I could open Facebook in a normal window, but yesterday it only opened to a white screen with a top banner with the FB logo on the left and grey circles on the right. I searched on here and Google and found this was a fairly kcommon problem. I opened FB in a Private window and all was well. I could also open FB in MS Edge no problem. I have tried the recommended guide to Settings> Privacy> clear cache/data/cached web content>clear. No change, still white screen in a normal window. As far as I remember I have not changed any setting or even gone into tools for sometime. I am at a loss as to what to do. Seems many others have this problem and have not been able to find a solution which does not give me much confidence. I am on Win10 fully updated.

I have the notification setting set to block all requests for website notifications.

https://www.bonsecours.com/ still managed to present such a notification (see the attached images)

NOTE: I recently had to reset FF due to the installation being corrupted during the install of an upgrade. I believe I have restored most of my settings on topics like access to microphones, push-notification requests, and the like, but I may have missed something relative to this. (When I first shut down all requests for push notifications, I believe it was still required to do so via about:config.)

Hi, there is no Security Problem on other Browsers like Chrome or Opera. Also on Firefox when I click on the padlock on the left side of the url the message is: Connection is Secure. But when I click on additional Inoformation a dialog pops up and on the tap Security -> Technical Details it says "Connection not encrypted" Why is that? There are no external links on my website, no pasword fields... I'm using xsl transformation. Is that a Problem?

Thanks, Michael

Hello,

I recently updated Firefox to the latest version, and in the process lost all data.

How do we backup all data, for recovery later, in case your browser update deletes everything again?

Nie połączono: potencjalne zagrożenie bezpieczeństwa

Firefox wykrył potencjalne zagrożenie bezpieczeństwa i nie wczytał „www.google.com”, ponieważ strona wymaga bezpiecznego połączenia.

Co zrobić w takim przypadku?

Witryna „www.google.com” określa poprzez HSTS (HTTP Strict Transport Security), że Firefox ma się z nią łączyć jedynie w sposób zabezpieczony. Dodanie wyjątku w celu odwiedzenia tej witryny jest niemożliwe.

Problem leży prawdopodobnie po stronie witryny i nie masz możliwości jego rozwiązania.

Jeśli połączono poprzez sieć firmową lub używasz oprogramowania antywirusowego, możesz spróbować skontaktować się z zespołem wsparcia. Możesz również powiadomić administratora strony o problemie.

Więcej informacji…

Ktoś może próbować podszywać się pod tę witrynę. Odradzamy kontynuowanie.

Witryny potwierdzają swoją tożsamość poprzez certyfikaty. Firefox nie ufa certyfikatowi witryny „www.google.com”, ponieważ jego wystawca jest nieznany, jest samopodpisany lub serwer nie przesyła właściwych certyfikatów pośrednich.

Kod błędu: SEC_ERROR_UNKNOWN_ISSUER

Wyświetl certyfikat Nic więcej nie mogę zrobić a to strona GOogle !! nic nie mogę wyszukać ani znaleść proszę o pomoc jak to zmienić aby to działało , youtobe też nie chodzi ten sam błąd!! proszę o pomoc Krzysztof

Hello. I wanted to secure my Firefox account and add two factor authentication.

But two-factor authentication does not work with the Yubico Authenticator Android app for generating the 6 digital temporary codes for logging in that I use.

When I add a firefox account to my Yubico Authenticator application for Android and generate a 6-digit code, when I want to add it and confirm it on the firefox settings page - it does not work and the code entered is unrecognizable. This is why I am unable to finish adding two factor authentication.

Can you check it and update and support the Yubico Authenticator application from Android?

Regards.

Hello,

I am unable to login into my account because I don't have access to my 2FA device and I didn't receive the codes at that time (probably a timeout but I can't say for sure). I am trying to find the support email so that I can ask them to delete the information associated with *that* email address. Every time I try to access some link that resembles contact information, I somehow end up in this support portal. support@firefox.com doesn't seem to work. Any advice?

Thanks

(please don't do offtopic such as: "have you tried searching for backup codes on drive or email?", it was more than 4 years ago).

Websites browsing history does not update or delete. Opening the sidebar, right clicking on an entry and using Forget About this site or Delete Page has no effect. Menu>Settings>Privacy. Private is unchecked. I've selected Clear History Time Range Everything, all boxes checked. Settings When closed Firefox should delete all boxes checked.

Remember Browsing History and it doesn't update when I open the sidebar. Last Visited is the only selection that shows any sites and it doesn't update as I browse new sites. By Date and Site, Most Visited, by site, by date do not show any sites.

I've even uninstalled Firefox and reinstalled and not sure how but it has the same history as well as last tabs opened.

Hi there! I can't clear my cache. I go to Preferences > Privacy & Security > Clear Data... but my recent URLs always still show up under History (see image). Please advise! Thanks

Hi, when I log into my bank I give my account number and then a password. I have told firefox not to remember my password but it is remembering the bank account number which automatically pops up when I am on the banks log in page. How do I stop this? Also when I signed up for this firefox help it asked for an email address and all my email addresses poped up for me to chose from. I didn't like this either. Appreciate any help. If these features can't be turned off whats the last version I can use that won't do this? cheers Neil

I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and retrieving multiple codes each time, but all entries stated "incorrect 6 digit code" on my PC to enable 2FA. I am not sure how this is not working. Both authenticator apps identified my correct login email address associated with my Mozilla account so I know it must have something to do with whatever is happening on the back end at Mozilla for my account.

Also, I have read a few posts in the Mozilla support knowledgebase regarding this very same issue, but did not see any resolution. I would really like to have 2FA. Can someone please contact me about this?