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I keep getting popups saying I need to download a critical update, but my browser is up to date. Scam?

Every once in a while a full screen page comes up stating that I need a critical update. It has the Firefox logo, etc. When I go to the Firefox web site it says that th… (read more)

Every once in a while a full screen page comes up stating that I need a critical update. It has the Firefox logo, etc. When I go to the Firefox web site it says that that I'm up to date. Is this a scam?

Asked by ruthiesea 4 years ago

Answered by James 4 years ago

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Your connection is not secure for all website, it is making firefox is useless. Try to address it as soon as possible

We are getting the following error message The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate inte… (read more)

We are getting the following error message The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: MOZILLA_PKIX_ERROR_MITM_DETECTED

We are not using any AVAST, but we are using mcafee. Import root certificate to, but it is still failing and unable to find the company root certificate.

Asked by judefdo 2 years ago

Answered by philipp 2 years ago

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When I click Firefox on the tool bar, the first tab reads: "search.anysearchmanager.com/?_pg...." a second tab will show Firefox. Is this firefox?

I have used and love Firefox for years. After updating Flash Player I noticed when engaging Firefox from tool bar the initial tab reads:"Any Search" and the search bar i… (read more)

I have used and love Firefox for years. After updating Flash Player I noticed when engaging Firefox from tool bar the initial tab reads:"Any Search" and the search bar is filled in: "search.anysearchmanager.com/?...(many random characters)". It shows as not secure in the security info panel. Clicking a second tab brings me to Firefox. I removed Firefox and re-installed yesterday, but the first tab still comes up as "Any Search". Is this related to Firefox, how do I remove it if it is not? Thank You

Asked by Autodidact- 2 years ago

Answered by FredMcD 2 years ago

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Firefox crashes

bp-8cf15708-d62f-43da-a8bf-f4b6a2150103 bp-8c2fe3b8-92bd-441f-802e-3fb7b2150102 bp-45a71d47-30b6-48a5-b670-ef7212141228 bp-be4e94fb-182a-414d-8d43-c84132141215 Firefox ke… (read more)

bp-8cf15708-d62f-43da-a8bf-f4b6a2150103 bp-8c2fe3b8-92bd-441f-802e-3fb7b2150102 bp-45a71d47-30b6-48a5-b670-ef7212141228 bp-be4e94fb-182a-414d-8d43-c84132141215

Firefox keeps randomly crashing. Here are the last four crash reports. My computer is up to date, but I am running Firefox 28.

Asked by geg13 5 years ago

Answered by FredMcD 5 years ago

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Tab just crashed and virus.com demands username and password but I don't know them

One of my tabs just crashed and I received a lengthy demand "Authentication Required" that I know nothing about. It requires my user name and password and the message is… (read more)

One of my tabs just crashed and I received a lengthy demand "Authentication Required" that I know nothing about. It requires my user name and password and the message is as follows: http://13-554x00001-virus.com is requesting your username and password. The site says: "Security Update Error 0xB7856713 Help Desk + 1 (888) 752-8994 (TOLL FREE).

I am sending this from my Asus Windows 7 computer because of the problem; this actually occurred on my Windows 8.1 computer but I can't switch to other tabs to send this and am worried about a potential virus.

I'm very concerned about this since I have no prior knowledge that this originates from Mozilla and/or is supported by Mozilla. It looks like just another scam and it won't allow me to close the tab or the message.

I would greatly appreciate help on this. Thanks!!

Asked by Lionelle 3 years ago

Answered by bygabyga 3 years ago

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The box for "Ask to save logins and passwords for websites" doesn't stay checked.

Recently, if I want to log into websites that require passwords, every time I open Firefox, I have to go to Options > Privacy & Security and RECHECK the box for "A… (read more)

Recently, if I want to log into websites that require passwords, every time I open Firefox, I have to go to Options > Privacy & Security and RECHECK the box for "Ask to save logins and passwords for websites," which is now unchecked every time I open Firefox. I can't find a way to have the box stay checked session-to-session. This is a recent development and, I suspect, is related to the "upgrade" to the latest version. Is there a fix?

Asked by kogs 2 years ago

Answered by McCoy 2 years ago

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Got a recurring pop-up window with firefox logo, pop-ups disabled. some kind of malicious program

Recently some sort of male-ware has been popping up windows when I make a secondary tab or click on a news item or some such. Also getting a small ad video in the lower … (read more)

Recently some sort of male-ware has been popping up windows when I make a secondary tab or click on a news item or some such. Also getting a small ad video in the lower right corner. These appear to happen separately. I followed the steps set forth in your help section. Downloaded Malwarebytes, ran it, still having the problem. Reset computer to a prev date. Still having the problem. Pop-up window comes up with firefox logo in the corner. Takes too long to load, I generally close it before I can see what the heck it really is. Popping up a lot tho and really becoming a problem. Please help. Thank you Tracy Lilly

Asked by jztopaz 6 years ago

Answered by Jackson1442 6 years ago

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how do i turn off updater ext it is always running never shuts off it is using 87% of my computer and causing it to lock up!

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used… (read more)

I deleated firefox and reinstalled it and the same thing happends! firefox is so messed up it would not let me connect to the mozilla web site for help, only after I used combofix was I able to connect to the web site. updater.ext is always running firefox is broken, broken, broken!

Asked by scrawcrow 3 years ago

Answered by scrawcrow 3 years ago

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Norton blocked my Firefox page due to "web attack: Fake TechSupport Domain 2", and now I don't know how to get Firefox to work on my computer again.

I use Firefox and have Bing set as my homepage. It was working/loading fine until last night. I tried restarting the computer, but that didn't solve the problem. I jus… (read more)

I use Firefox and have Bing set as my homepage. It was working/loading fine until last night. I tried restarting the computer, but that didn't solve the problem. I just keep receiving a notice from Norton telling me that they've blocked the page due to "web attack: Fake TechSupport Domain 2." I've never experienced problems like this before and am clueless about what to do. Thank you for any help you can offer!

Asked by thankful4thehelp 2 years ago

Answered by FredMcD 2 years ago

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Update your pc error

I have the latest firefox, but it keeps launching all by itself when my computer starts showing the website in the screenshot... Please note that I have windows 10, and d… (read more)

I have the latest firefox, but it keeps launching all by itself when my computer starts showing the website in the screenshot...

Please note that I have windows 10, and dont have any software installed that might have caused this...

I also scanned my system using several anti spyware and antiviruses but nothing was found...

Asked by BladeMcNeil 2 years ago

Answered by FFus3r 2 years ago

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My Firefox site is frozen after receiving a message saying 'Firefox update error' with a virus warning. How can I 'unfreeze' the site?

When I open Firefox I get the message 'Firefox update error' and a virus warning with a number to call. I can't exit the tab with that message, and the whole Firefox sit… (read more)

When I open Firefox I get the message 'Firefox update error' and a virus warning with a number to call. I can't exit the tab with that message, and the whole Firefox site is frozen.

The message says something about Windows detecting a potential threat to my computer, with an error code 0x8024402. That code changed when I rebooted my computer but got the error message again. The number to call they give is 1-888-665-0936. I called, though I realized that this is a scam. As expected, someone probably in India answered and told me they can fix the problem remotely if I give them access to my computer. I hang up, of course, but still don't know how to fix this.

Asked by bstarkmerklein 4 years ago

Answered by FredMcD 4 years ago

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Firefox will not run

I removed some adware-trojan with Windows Defender and Comodo firewall that had geekbuddy a program that malewarebytes found 254 adware entries from. So deleted the thing… (read more)

I removed some adware-trojan with Windows Defender and Comodo firewall that had geekbuddy a program that malewarebytes found 254 adware entries from. So deleted the things and then could no longer connect to the internet. After fidling around and think the old xp winsock fix internet started working again. With explorer i can get online in 2 seconds.

Ones i try to start firefox then it wont run. I see it lower in the taskmanager between the processes firefox32bit, but it wont start to be on the top of task manager. 15-30 minutes after clicking open out of the blue it pops up if i'm lucky. And ones it started and i click open on my desktop icon then it immediately opens a new window with fox running fine.

Working on Win10 16 gb ram 8064p, so not an ancient slow computer fox ran like a ferarri before the trouble.

Taken actions: I uninstalled firefox, tried the reset and even tried to rename my profile to old 2. I also see a load of files in my firefox main folder. Tried to run Firefox portable but that wont run eighter. Yet that folder does not have all these api files in the main folder.

These are some of them, there are 40 of these api dll's in my folder api-ms-win-core-console-l1-1-0 api-ms-win-core-interlocked-l1-1-0 api-ms-win-core-processenvironment-l1-1-0

Install log shows win 8 while i am on win 10

Mozilla Firefox Installation Started: 2016-11-30 18:26:18



Installation Details


 Install Dir: C:\Program Files (x86)\Mozilla Firefox
 Locale     : nl
 App Version: 50.0.1
 GRE Version: 50.0.1
 OS Name    : Windows 8.1 (I have Win 10 Pro 64bit) = Firefox Setup Stub 50.0.1 (2)
 Target CPU : x86

Maybe this helps to locate the problem; Some Dutch info in there, am Dutch

  1. LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1

CrashID=Crash-ID: %s

  1. LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.

CrashDetailsURL=U kunt details over deze crash bekijken op %s ErrorBadArguments=De toepassing gaf een ongeldig argument mee. ErrorExtraFileExists=De toepassing heeft geen toepassingsgegevensbestand aangemaakt. ErrorExtraFileRead=Kan toepassingsgegevensbestand niet lezen. ErrorExtraFileMove=Kan toepassingsgegevensbestand niet verplaatsen. ErrorDumpFileExists=De toepassing heeft geen crashdumpbestand aangemaakt. ErrorDumpFileMove=Kan crashdump niet verplaatsen. ErrorNoProductName=De toepassing heeft zich niet geïdentificeerd. ErrorNoServerURL=De toepassing heeft geen crashrapportageserver gespecificeerd. ErrorNoSettingsPath=Kan instellingen van de crashreporter niet vinden. ErrorCreateDumpDir=Kan geen map voor dumps in wachtrij maken.

  1. LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.

ErrorEndOfLife=De versie van %s die u gebruikt, wordt niet meer ondersteund. Crashrapporten voor deze versie worden niet meer geaccepteerd. Overweeg bij te werken naar een ondersteunde versie.

Before i reinstalled firefox i updated it, did not work, uninstalled Java then installed jre-8u111-windows-x64 Don't see Java between plugins or extentions eighter after reinstall.

I copied my Morzilla folder that is inside roaming about a month ago when all worked fine. So as last try i can remove firefox again, go into roaming folder and delete the Morzilla folder in there and replace it with the one i backed up 1 month ago. That is what i always do if i get a new computer. This computer has been working fine incl firefox for over a year. And as i explained IExplorer still works fine. So i fear that the trojan messed up firefox. Or the trojan makes firefox think that i am on Win 8 instead of win 10 and that is why i have this trouble. Right click on my computer still shows that i work on Win 10 Pro 64 bit. So if i try to download firefox then it should recognise my used version since i can not chose which version to download Firefox Setup Stub 50.0.1 is what i get, and again FirefoxPortableLegacy36 also will not start. So in some way firefox seems to be blocked.

But figure that wont change anything cos if that would work then firefox portable should be able to run as well since that is 2 or more years old not including recent extentions or plugins. So i wont do that for now, hope someone here knows a solution. And yep i did close the non starting firefox32bit in my taskmanager before trying to run the portable version

Before i reinstalled firefox i saw a warning that there was a pref.js file in firefox that was not made by firefox. Guess that was because then i did not have java installed and that pref file had a java icon so bet it belonged to java. After re install of fox and java i don't see that in the error text file

Hope this is enough info to get it fixed

Asked by Passie 3 years ago

Answered by FredMcD 3 years ago

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Login window not displaying on garmin connect login page

I have been using Firefox for years to login to Garmin Connect with no problems, now all of a sudden the login window on the login page of Garmin Connect is not displayin… (read more)

I have been using Firefox for years to login to Garmin Connect with no problems, now all of a sudden the login window on the login page of Garmin Connect is not displaying. I have tried Microsoft Edge and the login window displays and I'm able to login.

I have tried to add screenshot images but they won't upload.

Asked by Ozerider 2 years ago

Answered by McCoy 2 years ago

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remove "searchitnow"

Firefox browser has defaulted to "searchitnow" as the home page and default search engine, which was not wanted, appeared to come with a Java update, has also impacted Ch… (read more)

Firefox browser has defaulted to "searchitnow" as the home page and default search engine, which was not wanted, appeared to come with a Java update, has also impacted Chrome. Help getting rid of it appreciated.

Asked by Wazza99 2 years ago

Answered by FredMcD 2 years ago

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Homepage won't change due to virus!

One of my friends downloaded a virus onto my pc, and I used malwarebytes to get rid of it. Although, when I open Firefox, or any internet browser, http://trustedsurf.com/… (read more)

One of my friends downloaded a virus onto my pc, and I used malwarebytes to get rid of it. Although, when I open Firefox, or any internet browser, http://trustedsurf.com/?ssid=1458266251&a=1040936&src=sh&uuid=375dea8b-9c00-4387-884e-aa4571cc6d38 comes up despite any settings I change. I realize that it is giving me more viruses and it is annoying to have to run malwarebytes so often. I have already checked my extensions and reinstalled Firefox. Any ideas on how to remove this?

Asked by RajuNCajun1 4 years ago

Answered by FredMcD 4 years ago

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pop ups after update

My Firefox browser automatically updated itself yesterday, 10-27-18. Since then I have been getting all sorts of pop-up ads even though I changed nothing in my settings.… (read more)

My Firefox browser automatically updated itself yesterday, 10-27-18. Since then I have been getting all sorts of pop-up ads even though I changed nothing in my settings. Under "permissions" on my Firefox preferences the "block pop-up windows" box is checked. What do I do to prevent these pop-ups?

Asked by Desert Daisy 2 years ago

Answered by McCoy 2 years ago

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How do I remove "bestwaytosearch.com"

Hi, Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have c… (read more)

Hi,

Each time I start Firefox I get a warning pop-up from malwarebytes advising me of an outbound request from Firefox to a malicious site "bestwaytosearch.com". I have checked the home page settings and reset it, checked the search engines along with add-in and extensions. I have also cleared the history and browsing cache but just can not get rid of it.

Yes I can exclude it but that would only mask the problem.

Regards Ian

Asked by IBulti 5 years ago

Answered by cor-el 5 years ago

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Firefox 51.0.1 not displaying the pop screen for htaccess protected folders

The latest version of Firefox 51.0.1 does not display the login screen for htaccess protected folders for my website. I've cleared the cache, cookies and browser history … (read more)

The latest version of Firefox 51.0.1 does not display the login screen for htaccess protected folders for my website. I've cleared the cache, cookies and browser history and the website is in the block pop-up window exceptions list.

Asked by UKModelShops 3 years ago

Answered by UKModelShops 3 years ago

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The new tab button has been highjacked

I have updated Auslogics Registry Cleaner. Lavasoft Web Companion has been automatically downloaded and installed on my computer. It seems to have changed Firefox: every … (read more)

I have updated Auslogics Registry Cleaner. Lavasoft Web Companion has been automatically downloaded and installed on my computer. It seems to have changed Firefox: every time I try to open a new tab, the Bing search engine opens automatically in the new tab. I have been able to stop this behavior by removing Bing from the choice of search engines. Now my home page opens automatically in the new tab when I click on the + to open a new tab.

I have not been able to remove Web Companion from my computer: their uninstall program crashes!!

How can I fix the problem in Firefox with the new tab?

Thanks.

Maurice Brais

Asked by mpbrais 5 years ago

Answered by FredMcD 5 years ago