Firefox Community Forum

like the subject says the video on disney plus is very choppy/blurry/not 4k like it should be can u guys look into it? the video is blocky and blurry on firefox but not on chrome for some reason and id like to fix it soon

I have a Lenovo ThinkPad X1 Yoga Gen 6 (20XY005MGE) with Win11 Pro.

All of a sudden, Firefox does not play any sound. I notice that it does not show up in the volume mixer. I tried:

• this solution: https://support.mozilla.org/de/questions/1278299
• Reboot the PC
• Uninstall and reinstall Firefox
• Deactivate all Extensions
• I worked my way through the manual pages (none of which mentions Firefox missing in the volume mixer)

Youtube does not play sounds, the Spotify page notices that it cannot play sound (the spotify App for Windows works fine, though). News sites (tagesschau.de / video, deutschlandfunk.de / audio) play the video, but no sound.

I had the problem a few months ago already but I cannot recall the solution :(

Thanks for helpful hints!

The RAM usage increases, from 1GB to 40GB+ within a matter of minutes of starting Firefox. I have not added any extensions in months. I turned of several with no improvement. I have 6 tabs opened. Firefox has crashed several times the past couple fo months. I have been away on travel for 2 weeks, and today the problem is much worse.

Firefox (37916) 51GB, Extensions (34308) 370MB, GPU (33072) 298MB , and everything else < 100 MB.

I really love Firefox - use across my 4 devices. Only on my desktop am I seeing this. Laptop, iPad, and Android all work fine. Running Win 11

I am running Firefox v 120.0 (64bit) on Windows 10 Pro version 22H2 OS build 19045.3570 and today Firefox has stopped playing the video track on youtube videos or any video that is embedded in a page. Audio works but the screen just shows a blank field of green. The progress bar will show frames from the video. IF I run Firefox in trouble shooting mode the videos play as normal with video and audio tracks.

I have already refreshed fire fox and uninstalled and reinstalled it but the video track is still a blank field of green in both full screen and small screen modes.

Anyone have any ideas on what configuration setting may be causing this? Thanks in advance, Brocky

I have updated my Firefox on PC to the newest version available (version 120.0.0.8720 as of 24/11/23 00:30 UTC). Unfortunately whenever I try to open it, it loads a blank screen and then crashes, and brings up the crash reporter. This has happened every time I try and open Firefox, even during Troubleshoot mode. I have over 180+ tabs and thousands of bookmarks on my account that I do not want to lose (I have not used Refresh Firefox for this very reason) but if I can't even access them on my computer then what can I do?

Please help me, I want to know how to fix this and keep my tabs and history. I am desperate.

Hello Good People,

I noticed that the snap version of Firefox had a lag issue when typing into input field. For example, when composing an email and wanting to use backspace to quickly delete a misspelled word, then backspace works slowly, stuttering and jittering. If I hold down a key in the input field it also lays the character down in a stuttery, slow way.

I tried reinstalling the system and that solved the issue. But it has returned again. Maybe it was an update. I also installed WINE and waybridge to get some windows plugins to work on my DAW. I don't know if that has affected it.

I also tried removing the snap version and installing firefox using the terminal but the problem persisted.

It's an annoying problem. Any advice appreciated.

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

I have not been able to connect to www.paperbackswap.com for 2 days using Firefox. I get this message - The page isn’t redirecting properly-An error occurred during a connection to www.paperbackswap.com. This problem can sometimes be caused by disabling or refusing to accept cookies. This is a persistent problem happening every few days. I have sent messages before to PBS and Firefox with no response. I have cleared cookies and added PBS to Firefox as a site to always accept cookies. I can access the site using Chrome but I would prefer Firefox. Is there anything that can be done?

Firefox version: 102.0 (64-bit) System: Windows 10 21H2

I recently downloaded a file that may have had some sort of virus or malware. The file came up negative in Windows Defender and Malwarebytes but I deleted it anyways; however, I still get a download popup every time I open Firefox telling me that "This file contains a virus or malware." I've cleared the download library and browser history (cookies, cache, etc.) but I still get the popup from the Firefox.

Is there any known fix for this? Thanks!

For the past 8-10 days, every time I try to log-on to: https://selfservice.telkom.co.za/rococo/public/content/interstitial I click "Login" under the Mobile & Home heading and I receive the following message returned.

Bad Request The request could not be understood by server due to malformed syntax.

I have used MS EDGE browser and do not get the same problem, it log's-on OK.

As such it seems that it is a Firefox problem.

Nvidia RTX Super Resolution seems to only work very rarely or not at all compared to the Chrome version. In some instances it will upscale the Full-Screen Video. It will not interact with windowed videos at all. But it will never upscale a windowed version that exceeds the playback resolution.

Steps to reproduce for windowed videos:

1. Open any youtube video
2. Set the resolution to 480p or lower (as I am using a QHD 2560 x 1440p monitor)
3. Playback the video and monitor Nvidia Control Panel to see if Super Resolution has activated.

Observation for windowed videos: Feature works in Chrome. Feature does not work in Firefox

Full-Screen and Super Resolution: I have no idea what is going on here, on very rare occasions it does work, for the most part it does not work at all. If I had to give a rough idea of when it works, I would say that it is more likely to work when Firefox has been freshly launched.

I could neither see an active change in the Control Panel, or notice anything in the video quality. Both a quality change and feedback in the Control Panel occur when using the feature in Chrome. I have tested on identical links, with identical quality settings.

I tried:

• setting the Super Resolution Quality manually, instead of manually
• an incognito tab

Hi,

I'm using Duckduckgo as my search engine, but when I type in a search string, it Firefox prepends it with https://html.duckduckgo.com/html/... This opens a search page that doesn't follow my dark theme. When I click on a link, another link is added that creates a link back to the same URL, causing a loop. This never happened before I upgraded to Ubuntu 22.04 & the latest version of Firefox, 100.0.2. How can I change this back?

Thanks!

   -John

Since the last FF update (115.5esr, Windows 8.1 Pro) I keep getting the following error message when I try to access one particular website:

The page isn’t redirecting properly An error occurred during a connection to www.doordash.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

I have tried virtually all the solutions suggested online. I have cleared my cache, deleted cookies and site data, and I have tried to access the site using Troubleshooting mode, all to no avail. I contacted support for the particular website and they have no difficulty accessing the site with FF.

I can access the site in question with the Chrome browser, so the issue would appear to lie with Mozilla. I use this particular site frequently and would much prefer to continue to access it using it with FF, as I have done for over a year. I just installed Chrome on my Windows 8.1 Pro PC solely for the purposes of accessing this one website.

Help in resolving this issue would be greatly appreciated.

Using Windows 11. I'm using a free Proton VPN. My Firefox version is 103.02. I want to be able to continue to use the VPN when using Firefox to check my gmail accounts. If I disconnect the VPN, Firefox lets me access my mail site without a problem. When I use the VPN connected, I'm getting a PR_END_OF_FILE_ERROR

Is there a way to keep the VPN on and connect with no error? Is there a Firefox setting I can change? I don't have proxy selected in Win 11 connections. Cache is cleared.

When I reopen the browser, it's just an empty new window. I am able to reopen them in "History" > "Recently closed windows", but it's extremely annoying to do this every time. Is there a way to fix it? It was fine like two weeks ago or so and my settings seem okay. I can't find the solution in similar posts here.

I have a work and personal profile. On my work profile, when I go to amazon, I see the pricetag icon in the URL bar and it works as expected. However, on my personal profile, it's not showing up at all; no icon, no prompt, it's like it doesn't exist for that profile. I've restarted both profiles, and it still isn't showing up.

I'd prefer to do my shopping on my personal profile, and not my work profile. Any ideas why it's not working on one?

Hello,

I reinstall my windows 11 yesterday and since I cannot log in office. I go through the identification process, then once done I am back to the sign in page.

On chatGPT, when I go to login, I got the error message "We ran into an issue while signing you in, please take a break and try again soon."

Both websites were working fine last week. Also on the same computer I can access these websites using chrome. I tried to clear the cache and the cookies, disable extensions (ublock + cuberghotVPN), lowering security options like disable DNS security and disable tracking security, I uninstalled and reinstalled firefox, but I can't fix this issue.

I am a bit out of ideas to try. Anything else I can do to get access back to these websites?

Thanks

Hello, I've been trying to use my Firefox browser for the past week and nothing I do seems to work. Whenever I click the icon on my Windows desktop, it sends me the following Mozilla Crash Report:

We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

I've restarted my computer and tried to change multiple settings, but the same pop up message keeps appearing. I've checked the box that sends the crash to Mozilla and clicked the button that says Restart Firefox, but still nothing. There's also a "Detail" button that provides a bunch of information that I'm not sure how to interpret haha but I can try to copy that if you think it would be helpful.

I would appreciate any help. I'm looking to get a new computer (not sure if that is part of the issue), but I'm really hoping to be able to save the bookmarks I had.

Thank you.