Firefox Support Forum

Hi Mozilla Community,

As of a couple of days ago, I've had trouble with my Firefox Extensions. The most apparent one being ads appearing on the sites I browse (I have the Adblock extension installed and active). The extension that reveals the "dislike" ratio on Youtube only works if I disable and then enable the extension, for each video I watch. My entire extensions toolbar seems faulty as well.

I've attached images to illustrate: - Rakuten just appears as a blank box upon clicking it - Video downloader extensions just appear as a white line (doesn't open at all) - Bitwarden (password manager) says "not available in private mode", even though I'm not using a private window

Any help would be greatly appreciated. Thanks, Matt

How do I setting Firefox to remember specific web site preferences? every time I close a tab, Firefox deletes its entering credentials. This is very annoying when QR code needed like in https://messages.google.com/.

Hi everyone,

As the title says i have just updated to macos monterey and i regularly use firefox, when i open facebook google, youtube, gmail. It loads the mobile version of the site like if i was using a tablet.

Thanks for your help.

I can not understand why my laptop has suddenly decided to not download

when I download from firefox or save a picture from gmail firefox says failed

sorry I am a 73 year old dummie

file:/Desktop/Removed%20Apps.html On Thursday, November 25, 2021 9:02 AM my PC was refreshed, so says the Firefox icon that popped up on my screen, and I presume by FireFox because they removed about 25 Apps that I typically use.

1-How do I re-install them? 2- and why would they be removed?

thanks for assistance and HAPPY NEW YEAR!

Searched the forums and web, no one seems to have answer that I have found. Firefox 95.02, Windows 10 Pro, 8 GB RAM, Dell Notebook, fiber optic Internet 156 mbps Start by running CCleaner, disable un-needed startups, extensions, ad-ons, ect., then roboot, have clean slate. About 3 months ago, after about 15 minutes Firefox slows down, then quits loading images, then eventually quits loading whole pages. If I was blocking content it would not work for at least 10 minutes. This evening, 21.38 clean boot, start FF, go to Facebook, read notifications, 1 tab open, nothing else running 21.55 images fail to load, still one tab open Researched more and ran about:memory, memory-report.json.gz unable to figure out how to upload Run CCLeaner, I do not save cookies or cache after FF closes, reboot 22.04 start Firefox, 1 tab open nothing else 22.16 images slow loading 22.20 nothing loads, try other websites like NOAA radar, all fine Reminds me I saw at the bottom left "Waiting for static.xx.fbcdn.net" Screen shot of Task Manager attached, FF running 10 times, 154 kb image will not upload Failed to upload, copying this txt and starting over. Images loaded fine after reboot Facebook works fine on Edge, I do not have/use Chrome or Google Facebook is the only page Firefox has issues with.

This is what I get when I try to login to Facebook:

   English (US)
   Español
   Français (France)
   中文(简体)
   العربية
   Português (Brasil)
   Italiano
   한국어
   Deutsch
   हिन्दी
   日本語

   Sign UpLog InMessengerFacebook LiteWatchPlacesGamesMarketplaceFacebook PayJobsOculusPortalInstagramBulletinLocalFundraisersServicesVoting Information CenterGroupsAboutCreate AdCreate PageDevelopersCareersPrivacyCookiesAd choices
   TermsHelp
   Settings
   Activity log

Meta © 2021

On HGTV site, cannot submit filled out form. Click on Enter and nothing happens. On myhealth.va.gov. When fill out form to report a problem having on their website, Submit is greyed out and cannot submit form. On marlboro.com, drop down menu will not drop down.

These things work on in Firefox on my HP laptop, but stopped working in Firefox on my HP desktop. What happened and how do I fix it? Thank you

When I try to play video embedded in many websites, I just get a spinning wheel, and no videos will play. I've cleared my cache, and followed numerous other tips that I found when searching on this problem, but nothing has helped thus far. Any additional advice would be much appreciated! Thanks!

Hi,

A few days ago Firefox on my Mac laptop (macOS Catalina) suddenly stopped suggesting sites I'd visited in the drop down on the address bar and is no longer auto-completing as I type into the address bar. It is set to auto-suggest based on pages from history (I unset and re-set that in settings), and to remember history. However, I noticed today that the history is near blank (it has 3 tabs from a local network page I visited but nothing from outside my local network).

I also noticed today that the copy on my laptop is no sharing with my other instances (work computer, phone). I can send tabs to it, but the tabs that are showing as being "current" when I look at other machines are from before this happened.

I've tried rebooting and restarting Firefox, but I can't seem to find any fixes for it.

[This happens on both PC (Win 8.1) and Mac (Mojave 10.14.6) with the current version of Firefox (95.0.2).]

I backed up my bokmarks on both PC and Mac as .json files due to switching laptops for my holiday (PC is personal, Mac is work). When I imported the personal .json file on the Mac, the bookmarks did get imported but all jumbled up - the folders were still there but empty and all the bookmarks were just dumped in random order in the Bookmarks Menu root folder. So I tried synchronising profiles instead which didn't work either.

Now I'm back home and of course the synch has messed up the bookmarks on my PC as well. I deleted everything, restored the bookmarks from the personal .json again, and it does restore them properly for about 2 seconds and then all of the neatly sorted bookmarks in their folders get overwritten again by the jumbled mess. The same thing happens when I restore from the automatic restore point instead (from a day before my holiday).

I have disconnected the snych, restarted and updated several times, and tried this on both PC and Mac with both the personal and work .json files, with the same result every time. I have about 1200 bookmarks in total so I would love to be able to fix this without going through all of them to put them back into their respective folders manually. Any idea how I can fix this?

I'm setting up a new computer. I have Firefox set up to have new tabs be the default Firefox home page. Those new pages display a Google search section but when I type in that section, the text switches to the address bar for the search. How can I make the search happen on the page, not the address bar? Under Settings/Search, it has a search setting section with only 2 choices - Use the address bar for search and navigation & Add search bar in toolbar. I've tried it both ways, and the same thing happens. My previous computer (both are Windows 10) did not have this problem. I could type/search in the Google search section. Thoughts?

(SECOND occurrence of this problem; not sure HOW previous instance resolved - my short-term memory ISN'T the best at present!)

Have taken all recommended steps short of completely refreshing (renamed a file titled 'config.json.old' as it was the ONLY one with a 'json' filepath suffix) because I don't want to have to relocate (another) existing session / configured profile by trial & error if avoidable - 'cookies' were removed along with history / cache cleared; reset / deleted related browser registry entries as directed, activated ' Troubleshooting / Safe Mode' contingency and STILL can't download anything (additionally, tried to do so with and without limited-time Malwarebytes web protections).....want to CONTINUE using Version 95 because by ALL indications and from what I'm seeing in Comments, my instincts about newer ones - were sound, WELL-informed.....please advise ASAP? Thanks!

A financial institution's log-in page suddenly remembers my username, though not my password.

The institution's site is not listed among those in Firefox's password manager at all.

The institution claims it's not their site, and it must be the fault of the browser.

Any suggestions? I need to protect this information.

P.S. Chrome also remembers the log-in or username.

Following an incident with Firefox Sync, I needed to restore my bookmarks. I have a little over 700 bookmarks across 15-25+ folders at mostly 2-3 levels deep but up to 5 levels. All but a handfull of these are all in the bookmarks toolbar.

I have a backup json of everything for restoration. However, when I do restore, everything is messed up: all the bookmarks are there, and all the folders are there with their structure preserved (subfolders in the right folders), but every bookmark has been pulled out of the folder structure and into the toolbar, so all folders are empty of actual bookmarks. This includes taking bookmarks from folders in the bookmark menu. Folders seem to be in the right order, and some bookmarks are, but most bookmarks are in the wrong place and order. Since most of my bookmarks were in folders, I really do not have it in me to put them all back unless I absolutely have to (assuming I can even remember what goes where).

Opening the json in Firefox, selecting "Raw Data" and "Pretty Print", it is clear the json file correctly preserved folder structure and bookmark placement exactly as it was before. Thus, something must be going wrong in how it is being read.

I have tried different restore points with the same outcome. I have sync disabled and have tried removing existing bookmarks first, clearing data, and deleting places.sqlite (as per related help threads) to no avail. Integrity check runs without error. I have also tried on a different OS (Windows 10 and Manjaro KDE) with the same results. I have not seen any other posts with this specific issue.

Would it only work correctly if the export was an html file? Is there anything I can do, like trying to modify the json? Is this expected behavior or a bug to fix? Please advise.