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Hmm. We're having trouble finding that site

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links… (read more)

Ever since I started using Firefox which was months ago, I've been getting this "Hmm. We're having trouble finding that site" page multiple times a day when opening links to various websites. Refreshing the page makes it load correctly. I've tried troubleshooting this in the past but didn't spend too much effort, but enough is enough. Things I have tried:

  • Disabling all extensions
  • Disabling hardware acceleration
  • I am using the default theme so there's nothing to disable there
  • Clearing the cache
  • Checking my internet connection (I'm connected and everything else works)
  • Flushing my DNS
  • Resetting Windows, which included reinstalling Firefox (I did this to fix something else, but still)
  • Disabling IPv6 and DNS prefetching
  • I am not using a Proxy

I feel like I've tried everything. What else can I do?

Asked by ederyaviv 1 year ago

Answered by ederyaviv 1 year ago

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Bookmarks CSS

Why are vertical spaces different in my bookmarks from my personal bar, the lateral panel and the library window ? How to fix it, as I want everything same ? I'm unable t… (read more)

Why are vertical spaces different in my bookmarks from my personal bar, the lateral panel and the library window ? How to fix it, as I want everything same ? I'm unable to take a capture of my personal bar where vertical spaces are bigger than elsewhere.

Asked by api16 1 year ago

Answered by api16 1 year ago

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Firefox hangs on attempt to log into bank account

There is no messages or something, it just hangs (all tabs and Firefox open windows). There is no report bug options in Firefox, I cleared my cookies and data (the same),… (read more)

There is no messages or something, it just hangs (all tabs and Firefox open windows). There is no report bug options in Firefox, I cleared my cookies and data (the same), it's stops responding on clicking top right green button (log in) on https://www.privat24.ua/ or https://next.privat24.ua/ when window asking for phone number appears. Tried troubleshoot mode and disabling add-ons (I have only 3) - result is the same.

Asked by wintarif1 1 year ago

Answered by FredMcD 1 year ago

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How to Fix Screenshot Capability

Hello, I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a sc… (read more)

Hello,

I am using Firefox version 92. The screenshot function is not working, both if I right click and request a screenshot from the slideout menu, and if I request a screenshot from the shortcuts/overflow menu (scissors icon). I have attached a screenshot (taken with ‘prntscr” through windows) png of the result that takes place on my screen. The screen will freeze with this image of a large X until I do a refresh of the page. Cntl-Shift-S also does not work. I have tried clearing the cache, running FF in safe mode, refreshing FF, reinstalling FF, and I have ensured that the extensions.screenshots.disabled setting in about:config is set to ‘false’ (also toggled it to ‘true’ and back to ‘false’). I have attached a screenshot of all the settings in about:config that pertain to screenshots.

Thank you for your help.

Asked by Thanks4FF 1 year ago

Answered by Thanks4FF 1 year ago

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The possibility of moving icons of those extensions will be a huge improvement.

The possibility of moving icons of those extensions will be a huge improvement. Please send through to the right department. If those functions still aren't available jet… (read more)

The possibility of moving icons of those extensions will be a huge improvement.

Please send through to the right department. If those functions still aren't available jet.

Thanks a lot, See the attachment for the example image.

Asked by Van Lieren 1 year ago

Answered by cor-el 1 year ago

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Can not see 5 star reviews for products at costco.com

A few weeks ago the product reviews at Costco.com disappeared. I spoke with Costco today and they said they could see them and that I should switch to Google Chrome for … (read more)

A few weeks ago the product reviews at Costco.com disappeared. I spoke with Costco today and they said they could see them and that I should switch to Google Chrome for better results. I tried turning off the privacy, no trackers on their site but it didn't help. Logging in or not didn't make any difference. AdGuard 7.6.1 is disabled on Costco's site. The 5 star rating system woks fine with Amizon and other sites. I am also using Norton 360 if that makes a difference. Any solutions?

Asked by byteme1946 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox Homepage Tab

[Win 10] A few days ago something happened with Firefox. A message appeared saying "sorry - error". Anyway, I had to rebuild the whole thing. But, the little house symbol… (read more)

[Win 10] A few days ago something happened with Firefox. A message appeared saying "sorry - error". Anyway, I had to rebuild the whole thing. But, the little house symbol for the Homepage Tab is missing. It isn't even available where the choices for Menu Bar appear. I did not cause this problem. My older pc, also Win 10 is perfectly O.K. Any "Help" just brings me back to the older information from 2011.

Asked by norm_amron 1 year ago

Answered by cor-el 1 year ago

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restoring lost tabs

I am VERY unhappy !!! For a long time I have had Firefox reopen tabs from the previous session, but today they are all gone !! I have read in some of the community questi… (read more)

I am VERY unhappy !!! For a long time I have had Firefox reopen tabs from the previous session, but today they are all gone !! I have read in some of the community questions that the recent update unchecked that option and when I looked, that was what had happened. I tried clicking on "restore previous session" but that only opened tabs I had used and closed this morning. Is it in any way possible to get back those tabs I used to have? It also seems that some of my recent Bookmarks have disappeared as well, yet it has retained bookmarks that are over 13 years old. I am running Windows 10 Professional version 20H2 Build 19042.1237... and Firefox version 92.0 Win

Asked by WinB 1 year ago

Answered by WinB 1 year ago

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Atr upgraing ff to version 92. I need to sighn in EVERYTIME to my local newspaperand more.

I cannot like or dislike comments on the fox news website like I used to. Not only that, it's as if I've never accessed that website before. Everytime I restart the brow… (read more)

I cannot like or dislike comments on the fox news website like I used to. Not only that, it's as if I've never accessed that website before. Everytime I restart the browser I need to re-login to the windsor star website. This never happened before I can give details on how to replicate this problem. Otherwise I will drop this browser, bcause I can't get any help. Already tried all troubleshooting steps. I also disabled my internet security. I need help!! Please. None of my settings have been changed, all I did was update FF.

Asked by ford1986f150 1 year ago

Answered by cor-el 1 year ago

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Tab crashing

Hi guys. I have Windows PC machine running for several years now. No new program updates or installs recently, no restarts. And then yesterday, suddenly Firefox started t… (read more)

Hi guys. I have Windows PC machine running for several years now. No new program updates or installs recently, no restarts. And then yesterday, suddenly Firefox started to crash all youtube tabs. Not even videos itself, but also www.youtube.com crashes. Any idea how could i find out, what the hell is going on? Microsoft edge is working fine with youtube. I have tried troubleshoot mode, same. Windows 10.

What can possibly cause this? Thank you.

Asked by zarsss 1 year ago

Answered by zarsss 1 year ago

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Certain bookmarks don't open after 92.0 (64 bit) update

I'm using Firefox version 92.0 (64 bit) on an HP 350 G1 notebook running Windows 10. It seemed that it was after the 92.0 (64 bit) update that I cannot open bookmarks tha… (read more)

I'm using Firefox version 92.0 (64 bit) on an HP 350 G1 notebook running Windows 10.

It seemed that it was after the 92.0 (64 bit) update that I cannot open bookmarks that are PDFs. The correct URL is present, but nothing loads, it's just a blank black page. I have tried turning off the add-ons and refreshing the page, closing and reopening Firefox with the add-ons manually turned off, restarting Firefox with the add-ons disabled, and restarting in safe mode. All of the attempts were performed without any positive results.

I can copy the URL on Firefox and paste it in Edge, and it opens the correct page. I installed Chrome against my better judgment and pasted the URL, and the correct page opens again. I can copy the URL in either Edge or Chrome, paste it on Firefox, and the same results occur as if I clicked on the link in my bookmarks on Firefox. I can click on the bookmark from either the home page or a page that's already opened, and nothing happens. The URL doesn't change on the existing page, and on the home page, "Search with DuckDuckGo or enter address" in the UL space does not change to the URL that I'm trying to open. Is there something I'm missing?

This is one of the URLs that I am trying to open if you want to try it yourself on Firefox: https://www.att.com/idpassets/images/support/wireless/Devices-Working-on-ATT-Network.pdf

I only ever use Edge when I'm having an issue with Firefox, (usually it's when I'm trying to log on to an account or something and I can't, then I realize that it may be one of my add-ons preventing it. I then disable them one by one until I'm able to achieve what I want.

I don't want to have to switch back and forth between Firefox and Edge just to view three PDFs, so if someone knows what could be the resolution to this, I would appreciate it greatly.

Asked by Autotech1 1 year ago

Answered by john.krumpos 1 year ago

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I have no screen capture whatsoever - no menu comes up with a right click, no screen capture icon is present

I have no screen capture whatsoever - no menu comes up with a right click, no screen capture icon is present to add to the menu. I used to have an add on but that disappe… (read more)

I have no screen capture whatsoever - no menu comes up with a right click, no screen capture icon is present to add to the menu. I used to have an add on but that disappeared and is no longer available. From your latest tips letter I think I'm using a different browser entirely! If you can help I'd appreciate it- as I say I used to have it in my browser but no longer. Now I have to screen capture and edit it in an external program- I'm sure you'll agree this is horrific to have to do.

Asked by zzzallan 1 year ago

Answered by zzzallan 1 year ago

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Unable to add Exception to > Enhanced Tracking Protection

First of this issue is atleast 4 years old. I found various different people having this problem. https://bugzilla.mozilla.org/show_bug.cgi?id=1432644 It should be a P5 n… (read more)

First of this issue is atleast 4 years old. I found various different people having this problem. https://bugzilla.mozilla.org/show_bug.cgi?id=1432644 It should be a P5 not a P3. This official Mozilla article: https://support.mozilla.org/en-US/kb/add-trusted-websites-your-allow-list-firefox-focus Does NOT work.

I am trying to add an expection to tracking protection but there is no such option, as descriped at Bugzilla. In the adress bar i removed the tracking protection for a website. But it was NOT added to the exception list. I dont allow 3rd party cookies and auto delete cookies when closing Fox. I think that is the reason why it's not working, if this is the case it's a bug.

What i actually tried to do, using dark-theme from duckduckgo permanently. Because as right now, i must change the theme every single time i reopen Firefox. This is Bull**** honestly. Even when i add duckduckgo as an addon, it does not save the dark theme!

Asked by Firefox_Beginner 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Copy and paste into new tab search bar always "looses" the first word

If I copy and paste any two words or more into the search bar on the new tab it goes to google.co.uk as that is set but only searches for the phrase minus the first word.… (read more)

If I copy and paste any two words or more into the search bar on the new tab it goes to google.co.uk as that is set but only searches for the phrase minus the first word. If I paste it into the address bar everything is ok. If I do the same with a one word term the search bar does nothing having "lost" that word and the address bar works fine.

Asked by verminhater 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Recent character encoding errors

Recently I have been seeing, what I believe is character encoding errors on many web sites. As you can see from the attached, it appears as a series of 'ddddddddddd' but … (read more)

Recently I have been seeing, what I believe is character encoding errors on many web sites.

As you can see from the attached, it appears as a series of 'ddddddddddd' but if I copy and paste that into Word or a text editor it appears correctly. Kinda random, some sites, some areas.

My Firefox automatically updates, so I do not know what version this started.

Asked by JohnGlitsos 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox wont open file browser via websites

I'm running Linux Ubuntu 20.4 Whenever I try to use a website that has a browse button (e.g. youtube uploader, google drive, etc) I click it but nothing happens, no file … (read more)

I'm running Linux Ubuntu 20.4

Whenever I try to use a website that has a browse button (e.g. youtube uploader, google drive, etc) I click it but nothing happens, no file browser comes up.

As per previous discussions on this issue, I have tried Safe mode, refresh (in fact total new operating system and re-install of firefox) and disabling hardware acceleration, even turning off popup blocker and none of these have made any difference.

Asked by blackwhitehorse22 1 year ago

Answered by blackwhitehorse22 1 year ago