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Firefox doesn't show any page, not even about:config

I have exactly the same observations as described in this post: https://support.mozilla.org/en-US/questions/1235332 No page will show, I don't get an error message, I don… (read more)

I have exactly the same observations as described in this post: https://support.mozilla.org/en-US/questions/1235332 No page will show, I don't get an error message, I don't even get orbiting dots.

I'm on v64.0 (64-Bit) on a Win10Pro machine.

Asked by Elfishi 2 years ago

Answered by McCoy 2 years ago

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Why are youtube videos choppy?

YouTube videos are jerky/choppy on Firefox like frames are being skipped every half a second or so. Audio is fine. Video and audio are fine on MS Edge. Are there some set… (read more)

YouTube videos are jerky/choppy on Firefox like frames are being skipped every half a second or so. Audio is fine.

Video and audio are fine on MS Edge.

Are there some settings I need to tweak?

I'm on version 64. I think this is a fairly recent problem but can't be sure.

Thanks, Jim

Asked by jimsmith93 2 years ago

Answered by jimsmith93 2 years ago

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Amazon Videos Won't Play Since Last Update

I've been watching videos on my Amazon Prime account for months using Firefox without an issue. As a matter of fact I use Firefox exclusively because the quality was bet… (read more)

I've been watching videos on my Amazon Prime account for months using Firefox without an issue. As a matter of fact I use Firefox exclusively because the quality was better than on Google or Edge. I haven't watched any videos for about a week, busy with other things and decided last night, with the snow, was a good night to watch a video. I clicked the Watch Button as I have for months and the icon went around and around and around. The video never started. I tried 3 more and none of them would play. I called Amazon they had me clear the cache and cookies, and it started to play, I stopped it and said it looked like it was fixed and hung up. Went back to play and the icon went around and around etc. The videos play fine in Google and in Edge no problem with either of those browsers but still not playing in Firefox. I checked and see that Firefox Updated since the last time I watched videos on it. I read some articles that suggested I remove Firefox from my allowed programs through the firewall, then re add it. Did not, no improvement, the videos still will not play. I wasn't sure if their videos were Flash or HTML 5 so updated Flash... nothing they still won't play.

Any other suggestions?

I tried up upload a screenshot showing the date when FF Updated, but it seems it's not working... dated updated says January 9, 2019

Asked by SamJSalad 2 years ago

Answered by SamJSalad 2 years ago

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Is HTML5 built in to Firefox?

I ran 2 different versions of Linux Firefox from a Linux CD and Firefox version were not able to play HTML5 from Youtube. Youtubes test shows HTML5 not available. The ver… (read more)

I ran 2 different versions of Linux Firefox from a Linux CD and Firefox version were not able to play HTML5 from Youtube. Youtubes test shows HTML5 not available. The version of Firefox was 61.x

Why would it not play as I expect HTML5 in to Firefox? Linux support seems to think a update is required but that should only occur if Firefox itself is dependent on the operating system.

Asked by Mace2 2 years ago

Answered by Mace2 2 years ago

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Sync is disconnected after a cold computer start.

One of my computers lost every time when i start the browser the connection with Sync. The only why to solve is, delete account and sign in. When i directy sign in, my pa… (read more)

One of my computers lost every time when i start the browser the connection with Sync. The only why to solve is, delete account and sign in. When i directy sign in, my passwords didn't come back. Sync is disconnected after a cold computer start.

Asked by Roxmarie 2 years ago

Answered by FredMcD 2 years ago

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I click on website links that I have saved to the browser toolbar but it does not open the website. This happens for all weblinks.

Firefox Quantum 64.0.2 Mac 10.14.2 I removed FF from the system and redownloaded FF and after using it for a few days none of the the bookmark links I click on in the t… (read more)

Firefox Quantum 64.0.2 Mac 10.14.2

I removed FF from the system and redownloaded FF and after using it for a few days none of the the bookmark links I click on in the toolbar work/activate. I have opened FF in safemode and still it has the same problem. I have been using FF for several years and this problem started happening about a month or so ago. FF does connect to the net. I can type a URL address in the search bar and open that site though. I have run Malwarebytes and nothing bad is found.

Does anyone have this problem? Help please.

Asked by EWW1 2 years ago

Answered by FredMcD 2 years ago

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bookmarks menu now needs two actions

I've been resisting upgrading Firefox to avoid the tabs being at the top. such a wrong location. The tabs should be just above each window, with the menus above them. But… (read more)

I've been resisting upgrading Firefox to avoid the tabs being at the top. such a wrong location. The tabs should be just above each window, with the menus above them. But the old theme restorer is now defunct. Firefox was supposed to be a better alternative to IE or Edge, so why is it copying them?

Now, with the latest version, they've messed with the bookmarks bar. I used to have a bookmarks icon on the toolbar, and one click gave me the sidebar with my bookmarks list. Now that requires two actions, Click the icon, then move the mouse down to choose to show the bookmarks list.

Where has the direct link icon gone? How do I get it back.

Asked by Nigel_Cox 2 years ago

Answered by Nigel_Cox 2 years ago

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Firefox crashes

Firefox tabs crash shortly after clicking on new tab + sign with no crash report. Firefox stays up, and presents msg Gah, your tab just crashed. We can help,..... rest… (read more)

Firefox tabs crash shortly after clicking on new tab + sign with no crash report. Firefox stays up, and presents msg Gah, your tab just crashed. We can help,..... restore tab. After clicking restore tab, it comes up and crashes immediately again. I removed all Mozilla directories and files and profile and all mozilla files under apps directory, and reinstalled and get same results. Started Firefox in safemode with same results. I am able to bring up troubleshooting page and then go to help pages from there but cannot link anywhere from there as it crashes the tab again with no crash reports. I ran malwarebytes and found no issues. I disabled browser.tab.xxx and that had no affect either. I don't know if it is specific to this level as I don't know when it was updated as it is my wife's PC and was probably on update automatically. Running latest level on Windows 10 Firefox level 65

Asked by Darelldsw 2 years ago

Answered by Darelldsw 2 years ago

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How can I completely turn off updates in Firefox 65.0?

I absolutely HATE AND DETEST when a program forces automatic updating on me. I refuse to use Windows 10 for this reason, will never install Google Chrome (in addition to … (read more)

I absolutely HATE AND DETEST when a program forces automatic updating on me. I refuse to use Windows 10 for this reason, will never install Google Chrome (in addition to it spying on the end user) and uninstall programs whenever I catch them calling out for updates without my permission. I really don't want to have to give up on Firefox, but I will absolutely do so if I can't find a way to stop it from telling me that an update is available every time I turn it on. And PLEASE! Don't waste your breath telling me why Mozilla thinks this is necessary. I don't care in the least what their reasons are. All I know is that Firefox 66 moves the tab bar back where I don't want it and I'm tired of having to tweak some file or another to get things where I want them. TIA.

Asked by JBVic 2 years ago

Answered by McCoy 2 years ago

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Save bookmarks does not work in FF 64.0b6

All of a sudden, I cannot save bookmarks. I'm running FF on a Retina MacBookPro, 15", Late 2013, 2 GHz Intel Core i7, 16GB RAM, OS X 10.14. I did all the steps here <h… (read more)

All of a sudden, I cannot save bookmarks. I'm running FF on a Retina MacBookPro, 15", Late 2013, 2 GHz Intel Core i7, 16GB RAM, OS X 10.14. I did all the steps here <https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_disable-all-extensions> and they did not fix the problem. I have downloaded a fresh copy of FF as well. That did not help either.

Help!

Asked by ProfT 2 years ago

Answered by Standard8 2 years ago

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I want the rss feature of Firefox back. Which of the new rss readers is understandable ?

I could find the rss feed from a website and put it in the address bar (ruv.is/rss/innlent for example) or let Firefox find it having the symbol in the toolbar. Not anymo… (read more)

I could find the rss feed from a website and put it in the address bar (ruv.is/rss/innlent for example) or let Firefox find it having the symbol in the toolbar. Not anymore. Now firefox is like any other browser. What is this : file:///C:/Users/Notandi/AppData/Local/Temp/innlent-5

Asked by Petur 2 years ago

Answered by cor-el 2 years ago

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Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

Hi I have firefox 64.0 ,,64 bit win10 Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. is a regular occurr… (read more)

Hi I have firefox 64.0 ,,64 bit win10 Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. is a regular occurrence almost daily now , i have tried several clean installs and i uninstall with revo uninstaller and remove all leftover files , then clean with Ccleaner . even removed files manually from Regit , done firefox refresh several time run with no no add ons, run in safe mode . But still i get , same error ???

Asked by rongtw 2 years ago

Answered by Joebt 2 years ago

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how do i get rid of "compare travel sites" pop up page?

when i open my browser, in addtion to my homepage i alwaz get another web page that opens up saying "compare travel sites" mozilla firefox then it has all tabs to open sa… (read more)

when i open my browser, in addtion to my homepage i alwaz get another web page that opens up saying "compare travel sites" mozilla firefox then it has all tabs to open saying expedia and trip advisor and trivago and so on.......... how do i get rid of this exactly and keep in mind i`m old and NOT computer savvy:) thnx oh and i`am using version 64.0

Asked by troyanddeb 2 years ago

Answered by cor-el 2 years ago

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How can I prevent my username from appearing when I left-click the Username box?

I am having a problem when I try to log in to some websites. For security, I want to require both the username and the password to be entered only by me. I do NOT want an… (read more)

I am having a problem when I try to log in to some websites. For security, I want to require both the username and the password to be entered only by me. I do NOT want any suggested username to appear when I left-click the username box. But even though I have not checked the "Remember My username" box in these websites, my actual username pops up when I left-click the box. I do not want my username to pop up. Is it possible for me to stop this behavior? How can I prevent my username from appearing when I left-click the Username box? Thanks, Ron

Asked by ronbar59 2 years ago

Answered by McCoy 2 years ago

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Can't open two firefox windows and it tries to open links from external programs in new window.

So every time I try to open a new firefox window i get this error message: Firefox is already running, but is not responding. The old Firefox process must be closed to op… (read more)

So every time I try to open a new firefox window i get this error message: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

This wouldn't be that big of a deal by itself but the browser opens links from programs like Slack etc. in a new window, which means I have to close my current window in order to view the link.

I tried reinstalling with Revo uninstaller but is't still the same. I used FF in the past and didn't have this problem.

Asked by FO0BAR 2 years ago

Answered by cor-el 2 years ago

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Password Manager not prompting to save or change passwords

Quantum in its most recent versions has simply stopped prompting for new or changed passwords on Mac OS X, even though all the correct boxes are ticked or unticked. This … (read more)

Quantum in its most recent versions has simply stopped prompting for new or changed passwords on Mac OS X, even though all the correct boxes are ticked or unticked. This is really annoying as my memory is failing and I count on the password manager to save and update all my passwords. The ones which were saved in past versions of Firefox are still there, but anything that is from a new website or has been changed isn't. I can mostly change the updated ones manually, but can't put in new websites and their passwords myself. What am I doing wrong?

Asked by Gumrat 2 years ago

Answered by FredMcD 2 years ago

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I want to delete individual cookies. How can I get rid of the latest "update?"

I KNEW this would be a huge mistake. Now I can't delete individual cookies. The "manage data" option only brings up a list, with no drop down menu as described and no op… (read more)

I KNEW this would be a huge mistake. Now I can't delete individual cookies. The "manage data" option only brings up a list, with no drop down menu as described and no option to delete individual cookies. I want to uninstall the latest update because it degraded the functionality of the system. I'd hate to go to another browser, but that seems to be the next step.

I'm really frustrated that the Mozilla organization has so little respect for users. It didn't seem that way in the past.

Asked by susankaveny1 2 years ago

Answered by susankaveny1 2 years ago

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Themes Bug: How do I fix whiteish-gray box overlapping tabs in top left corner?

Some themes are effected by a bug. Once the theme is enabled there is a light gray square that covers the top left corner (tabs, menu bar, etc...) I know of several other… (read more)

Some themes are effected by a bug. Once the theme is enabled there is a light gray square that covers the top left corner (tabs, menu bar, etc...) I know of several other users that are effected by this problem so it is not an isolated incident. We would all be very grateful for this bug to be fixed.

Asked by dylanjmork 2 years ago

Answered by dylanjmork 2 years ago