Firefox Support Forum

I'm trying to access to https://www.grammarly.com/ but failed. The message displayed was "An error occurred during a connection to www.grammarly.com. Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)".

I have Windows XP. Using firefox as my browser. Suddenly, I can't open PDF files in the browser. I've tried all the fixes mentioned. Nothing works!!! Checked the plugin settings, checked Adobe Reader settings.

Hi, I have recently noticed I have an unwanted addon called gophoto.it.

I have tried to remove the addon but am so far having no luck.

When on the addons page in firefox there is no option to remove, just to disable. I have tried restarting in safemode to remove it but am still unable to.

I tried to remove it manually, I searched about:config and have come up with one result, I have tried to find this in the directory under extensions and the corresponding file doesnt show up.

The preference name for the file is: extensions.a2ea36bf108774aaa882cff78f7d9d95cdfb1672d116a4eb48be044786bd1d3ddcom34068.34068.internaldb.Resources_resource_175513.value

If anyone has any ideas I would be really greatful! Thanks.

I recently upgraded to Firefox 24.0. I use Windows 7

It used to be that any time I clicked on a link to download anything, I would be given the chance to choose where I wanted to save whatever I was downloading. The item would also be saved in the download file or directory.

But now, when I click a link to download anything, it just automatically saves to the download directory without giving me the chance to save it somewhere else. So if I want the file somewhere else, I have to open the download directory and move it where to where I want it.

How do I set Firefox so it is like it was before, so that it gives me a choice of where I want to save a download before it starts downloading it? Thanks.

Yes, I see ambiguity. I also have some old backed up profiles and I have 3 profiles showing under the Profile Manager. The folder under "%APPDATA%\Mozilla\Firefox\Profiles\ " shows 2 of them, but HOW do I determine WHICH ONE is my current profile?? So far I was unable to browse up a clear answer. Thx.

I screwed up my Firefox and need a *clean* install. Re-installing using all possible combinations results in "Firefox -Choose User Profile" box with nothing in and no way to "Create Profile" - a window pop up for tiny fraction of a second and disappeared without letting me see what's in it. This drives me insane. I do not care for all my previous settings, history, bookmarks - I need a *fresh* install. Please, HELP! Thanks, Vlad

So, embedded Youtube videos suddenly stopped working. I can still watch videos on the Youtube website just fine. Making an embedded video fullscreen also allows me to see it. I have seen an answer on another thread asking to try Safe Mode. Interestingly, disabling every add-on and plugin (besides Flash and Shockwave) does not fix the issue, but using Safe Mode, which theoretically does the same thing, fixes it :S

The embeds are black screen, and when I hover the mouse over them I see the Refresh and HD buttons, but not the Youtube icon on the lower right. Clicking the lower right area still brings me to the Youtube website, so the button still works, just isn't visible. Reinstalling Waterfox and using a new profile do not fix the issue.

I can't test the issue on Firefox because it has a long-standing problem of the Flash Player crashing constantly every second, which rendered it unusable and is the reason I switched to Waterfox in the first place (in which Flash does not crash).

The troubleshoot information with all Waterfox add-ons disabled (which again, doesn't fix the issue, despite Safe Mode fixing it) can be seen by navigating to the "More system details" on the menu to the right.

Thanks!

I can type my searches in the address bar. Why do I need a separate search bar next to it? How do I get rid of it? And, I can't find the RSS Feeds button anymore. And, one more thing - your "help" button ought to be replaced with a "this is NO help" button...

On yammer.com and linkedin.com, images for icons, like those that should display along the top of the screen do not display. Instead, I see a rectangle with numbers and letters. I've seen quite a few articles about the rectangles with numbers and letters that apply to characters but none involving images. I've also tried the steps in the article on troubleshooting images not displaying properly, and nothing seems to work.

Thanks!

Hello experts.

I have a curious problem where the back-button stops working - and other threads regarding this issue has proven unsuccessful in my case, like changing the browser.backspace_action value, resetting Firefox and disable hardware acceleration.

Alright, try this link: http://htmlticker.nmd.dk/udenadform/index.php?page=1 When clicking the number buttons, the page changes - and when clicking the back-button, it returns to the previous pages. So far, so good.

Now, try this: http://htmlticker.nmd.dk/medadform/index.php?page=1 Try clicking some numbers, for instance 1 to 5 and click back. Nothing happens, right? The page reloads, but the browser doesn't return to the previous page.

The difference between the two pages are that the upper link's sourcecode points directly to the ticker HTML, while the lower link's sourcecode points through Adform advertisement engine - but still, it should rewind as usual.

Any bright ideas are much appreciated - at least a reason, so I can inform our customer.

I set the browser to open at Google and at first, I had no problem, but now Firefox is blocking me accessing the site, saying it is unsafe and will cause harm to my computer. I have used this site for years and had no problem, so why is this happening, please. Chris Keys

I have setup 2 profiles, 1 for work and 1 for private at home and I have this issue when clicking on links outside firefox as for example apps like MS outlook and shortcuts and such firefox profile manager pops up and ask me to chose a profile to show the link in, and I cannot chose the already running profile but must then chose the work profile if Im currently using "private".

So my question is how do I force FF from stop asking which profile to open an external link in and set the default profile?

I have MacBook Pro and have iPad mini and my wife has iPad. It would be good to have Firefox App on both as it seems to work better for us than Safari. Is there an App out there somewhere? iOS7 update yesterday on the iPad has made the problem worse as it now, does not let us sweep on to an internet address/google question and I now have to go into safari to make a simple search.

I recently installed firefox on another computer and in the process of doing other things, I then noticed that the icon on the taskbar had changed and when I tried to get the short cut back on the desktop, the icon that comes up was a file folder. I just want the firefox icon back.

I was having a problem with a site my son uses that requires the Unity Web Player. I wrote to them and got a fix. Tried it out and it works but only using IE. :-(

So, I went to check my plugins and the one for the Unity Web Player was disabled, I don't remember doing it and I was just wondering if it may have been done by Firefox for any particular reason.

I can activate it again but I wanted to check in here and make sure it was safe before I did.

Thanks for any help. :-)

I keep getting this error message every time I open certain sites such as Facebook, Wayfair, etc. I have uninstalled Flash many times and re-installed it many times but keep getting this message.

Clicking a button within a webpage puts a blinking text cursor in the body of the site, as if editing a Word document. It's not causing any other problems besides being really annoying and distracting, but it only just started today. I've tried restarting Firefox with add-ons disabled, as well as reinstalling Firefox clean.

Hello with firefox 17 i could copy the new extension to the folder <programs>\mozilla firefox\extension named <extension id>.xpi. When i restart firefox, it asked me to install the extension. With firefox 24 this doesn't work. Any hints? regards Bernhard

Hi,

I cannot get YouTube videos to play in my desktop's Firefox browser. I'm running Windows 7 64-bit with Firefox 24.0.

I have searched for solutions to the problem, and tried all of these:

-Completely clearing my cache -Disabling ad blocking software on youtube.com -Installing the latest version of RealPlayer -Installing the latest version of Flash Player

None of these have worked. Every YouTube video I load just displays a large black rectangle.

What should I do?

Hi, Since I've upgraded from FF 23.0 to FF 24.0 I am unable to change the video quality in Youtube to HD. The video plays on the default low quality setting, but if I change it to 720p or 1080p a black screen appears and it won't play. When I hover the cursor over the play bar at the bottom of the image I can see live stills of the video.

Things I have done or determined so far:

(1) Problem started with FF 24. Which had the same addons before the problem started.

(3) Started Firefox in safe mode with all addons disabled. Problem is still present.

(2) Opened the same videos in Internet Explorer 10 and I am able to play the videos fine in any available Hi-def setting. So I'm guessing this means it is not a computer problem, or Flash problem.

(3) Updated Shock flash to Version 11.9.900.117 (after step 2). The problem is still present.

Any help would be much appreciated.