Showing questions tagged:

YouTube videos are choppy and drop frames in Firefox

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chr… (read more)

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chrome on the same laptop.

The problem started about a week ago. I’m using Firefox on Windows 11. Restarting Firefox did not resolve the issue. I’ve attached screenshots for reference.

Solved 2 263

How do I *actually* remove specific sites from autocomplete in the address bar?

Whenever I type in "photo", Firefox has always autocompleted to photos.google.com. Today it's started autocompleting to photoquotes.com instead; a site I never use, and I… (read more)

Whenever I type in "photo", Firefox has always autocompleted to photos.google.com. Today it's started autocompleting to photoquotes.com instead; a site I never use, and I don't know why Firefox is suggesting it.

I have followed SEVERAL guides for how to remove sites from autocomplete suggestions, and all of them give wrong advice.

I have gone to History/Manage History and 'Forget about this site'. That does not remove the site from autocomplete.

I have tried 'Hover over the entry to select it, then click delete'. This does not work. It only deletes the last character entered in the address bar.

I have tried 'Select the three-dot menu beside the suggestion and select Remove from history'. That is Not Possible with the top result in autocomplete, which appears above Firefox suggestions.

Could someone please tell me the CORRECT answer on how to remove specific websites from being suggested in autocomplete!?

Solved 2 259

Can't clear incorrect email address from saved form data

For months I've been trying to clear my saved form data as I put in the wrong email address, and when using saved form data sometimes don't notice it's wrong, so replies … (read more)

For months I've been trying to clear my saved form data as I put in the wrong email address, and when using saved form data sometimes don't notice it's wrong, so replies disappear into the ether.

Under Settings/Privacy & Security/Clear browsing data I have cleared Everything with all check boxes checked, and multiple times just tried the Saved form info checkbox. The wrong email refuses to die along with the related form data.

It is infuriating. Maybe you can correct it manually, or actually wipe it for me? The INCORRECT email is 'bongoots@yahoo.co.uk'. The CORRECT email is 'bongboots@yahoo.co.uk'.

Many thanks, Bruce Clarke

Solved 1 252

snippets

When trying to access windinfo.eu, I get the message "you are not allowed to preview snippets". Other websites work o.k. I had used the snipping tool on a different websi… (read more)

When trying to access windinfo.eu, I get the message "you are not allowed to preview snippets". Other websites work o.k. I had used the snipping tool on a different website, but not on this one. The problem persists even after deinstalling the snipping tool and restarting. On edge, I get access to windinfo.eu.

Many thanks in advance for your help

Christoph

Solved 2 244

Amazon pages don't load on Firefox 146.0.1 (64 bit). I cleared the cache but still have the problem. Please advise.

Amazon pages don't load on Firefox 146.0.1 (64 bit). I'm using a Windows 11 Desktop PC. I cleared the cache but still have the problem. Please advise. I've used Firefox a… (read more)

Amazon pages don't load on Firefox 146.0.1 (64 bit). I'm using a Windows 11 Desktop PC. I cleared the cache but still have the problem. Please advise. I've used Firefox as my primary browser for decades but if this issue is not resolved, I may be forced to switch to a new primary browser. Anthony

Solved 3 239

How to make "We can't preview this link" go away?

Starting for last few updates (on the last month) each time I hold my mouse click button for a few seconds on any page I am greeted with this popup: (see attached) Main q… (read more)

Starting for last few updates (on the last month) each time I hold my mouse click button for a few seconds on any page I am greeted with this popup: (see attached)

Main question: How do i disable this popup?

Second, what is the feature even about? why is it a feature? and what is the point of it?

About: Firefox 146.0.1 (64-bit) - FF for Arch linux

Solved 2 234

Bookmarks and their functionality wiped out by CCleaner

CCleaner wiped out my bookmarks and their functionality. I have repaired, then uninstalled CCleaner. I have refreshed, uninstalled then reinstalled Firefox. I have log… (read more)

CCleaner wiped out my bookmarks and their functionality. I have repaired, then uninstalled CCleaner. I have refreshed, uninstalled then reinstalled Firefox. I have logged in and out of Firefox. I have made an HTML file of bookmarks from another device in order to try to import them. Firefox bookmarks will not proceed to an upload stage. I went into setting to add the HTML of bookmarks and it said "this is not a bookmarks file." Well, Firefox made that HTML bookmarks file so I have no idea how that could be. Nothing I have tried has worked.

Solved 3 231

Emojis do not show on Firefox 146 on macOS

Emojis do not show on Firefox 146 on macOS. I downgraded to 145.0.2 and they do show, so it seems related to Firefox 146. I have macOS 26.2 running in both test cases. Em… (read more)

Emojis do not show on Firefox 146 on macOS. I downgraded to 145.0.2 and they do show, so it seems related to Firefox 146.

I have macOS 26.2 running in both test cases.

Emoji in question: 👨🏻💻

Solved 7 225

How to make the picture in picture button in the URL bar go away (how to disable it)?

When I encounter an embedded video on a website that plays, an icon to toggle picture in picture pops up in the URL bar (see attached image). I don't use picture in pictu… (read more)

When I encounter an embedded video on a website that plays, an icon to toggle picture in picture pops up in the URL bar (see attached image). I don't use picture in picture, and for some websites which have an "endless scrolling" experience with videos, such as reddit or facebook, it is slightly annoying that while I am focusing the middle of the screen, something changes in the top right, making me think a tab has an update and changed title. I have the picture in picture controls turned off in settings (one with the id=pictureInPictureToggleEnabled in general, my Firefox is not English), I thought it would also make said button go away but it does not.

Solved 4 222

Don't want searches to use ai

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my w… (read more)

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my web browser searches are not under the control of firefox, but for privacy and security I kill cookies when I end browsing sessions. So I am not staying logged in to search engines when I finish my sessions, and setting my preferences to 'no ai assist' on DDG doesn't last session to session because the search engine defaults to 'ai assist' searches now, as does google.

Are there any search engines that do not use ai?

Has anyone written an extension/add-on to FF that would add 'minus ai' to all my searches no matter what browser I use? Or otherwise indicate to search engines that I do not want ai-assisted summaries period?

We've got various privacy options built into FF--this is why it is my preference always--and it would be LOVELY to have a 'no ai' option too.

Solved 4 222

Bookmarks are not readable in bookmarks bar

After the last Firefox update (146.0), my bookmarks bar only shows thumbnail images. The descriptive text which was previously black text on white back ground now appear… (read more)

After the last Firefox update (146.0), my bookmarks bar only shows thumbnail images. The descriptive text which was previously black text on white back ground now appears to be white text on white background. (Whether my system is set to light theme or dark theme.) This happens on all of my Windows computers (both 10 and 11). How do I resolve this problem?

Solved 6 221

Default Profile stuck on old UI despite being updated to the latest version (Windows 11)

Hi Mozilla Community, I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates. The Issue: My Firefox browser updates automaticall… (read more)

Hi Mozilla Community,

I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates.

The Issue: My Firefox browser updates automatically to the latest version. However, my Default Profile is visually stuck on the old UI design. It does not reflect the recent interface changes associated with the update.

The Troubleshooting Context:

  • I have verified that the browser itself is technically updated (via Help > About Firefox).
  • The strange part: I have other Firefox profiles on this same machine. When I launch those profiles, they correctly display the new, updated UI.
  • This issue is isolated strictly to my main/default profile.

Has anyone experienced this mismatch where the version number is correct, but the UI fails to refresh on a specific profile? Is there a specific fix for this?

Thanks in advance for the help.

Solved 3 215

Gmail not working correctly in Firefox

Since the last update, Gmail has not been working correctly on Firefox. All of the buttons to the left of inbox emails that enable you to move, categorize, file, etc your… (read more)

Since the last update, Gmail has not been working correctly on Firefox. All of the buttons to the left of inbox emails that enable you to move, categorize, file, etc your emails have disappeared. I have tested my Gmail account on Chrome, Edge and DuckDuckGo browsers, and everything displays correctly. Please help. An image of the missing buttons is attached (well, since there aren't there, you're seeing a blank area of gray to the immediate left of my inbox [or any other folder] emails). Many thanks -- this is driving me crazy. P Haynes

Solved 1 214