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webp images not loading at all

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as w… (read more)

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as well as on tumblr, where if an image or gif is a webp file, it will refuse to load. both are attached in the image below to see the difference between firefox and chrome, as the images load fine on chrome. as well as that, discord, when opened with browser instead of the app, does not load profile pictures, server icons, or custom emojis. google hadn't helped me at all, and i don't know what to do at this point. i don't want to go back to using chrome.

in the attached image, the top images show a set of shark sculptures. the first does not load on mozilla, and looking at the image file, it is a webp. the second image is revealed to be a jpg, which mozilla treats normally. in the second set of images, there's a quick look at a random youtuber's page, the top being mozilla and the bottom being chrome, and you can see the mozilla thumbnails do not load.

thank you for reading! i'm very confused and am unsure what to do. any help is appreciated!

Asked by kriber 8 months ago

Answered by zeroknight 8 months ago

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download file / not downloaded potential security risk - where do I tell it this url is approved?

I download a file. It stops and speaks of a security risk. The website is https, but the file is http. Is there a location I can pre-approve all files from the url to ove… (read more)

I download a file. It stops and speaks of a security risk. The website is https, but the file is http. Is there a location I can pre-approve all files from the url to override the objection? Thanks.

Asked by needsleep 8 months ago

Answered by zeroknight 8 months ago

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Firefox on iphone is frozen with pop-up that says "your apple iphone is severely damaged"

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete… (read more)

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete the current tab.

Asked by Gitana 9 months ago

Answered by Gitana 9 months ago

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Migration to ESR 115.1 from 115.0.2

I am currently running Firefox on High Sierra 10.13.6 and have been advised that that OS will soon no longer be supported. I did have an option to do an update to ESR 115… (read more)

I am currently running Firefox on High Sierra 10.13.6 and have been advised that that OS will soon no longer be supported. I did have an option to do an update to ESR 115.1 in my Firefox app, however I was not home for a few days and when I returned planning to do the update it was no longer available. Now it just says my Firefox is up to date with 115.0.2... how can I get the update to the ESR 115.1? Thanks!

Asked by dkoke@shaw.ca 9 months ago

Answered by James 9 months ago

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Opening new tab via right-click on other tabs doesn't put cursor focus in URL bar

If you have multiple tabs open and you hit Ctrl-T to open a new one, it opens it at the end of the tabs, and the cursor focus moves to the URL bar so you can start typing… (read more)

If you have multiple tabs open and you hit Ctrl-T to open a new one, it opens it at the end of the tabs, and the cursor focus moves to the URL bar so you can start typing in an address/search.

If you right-click on any of those tabs, it opens a new tab to the right of that tab, instead of at the end (which is what I want, as right-clicking on a specific one to open a new tab, to me, means you are linking those tabs in layout and want them together) BUT the cursor focus DOES NOT move to the URL bar.

This seems pretty counter-intuitive, and means that so many times I right-click, Open New Tab, and start typing a URL and then see that I have to stop typing, click in the URL bar, and start typing all over again.

Is there an about:config to force the focus to the URL bar, or is this a bug? If there's no setting for this, I would definitely consider this a bug because you have 2 different behaviors for New Tabs.

Asked by mozilla.org20 8 months ago

Answered by zeroknight 8 months ago

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How to import password csv?

So I'm using firefox on my old PC and want to export the login data to my new PC. Firefox has export passwords to CSV but there is no import CSV in firefox on the new PC.… (read more)

So I'm using firefox on my old PC and want to export the login data to my new PC. Firefox has export passwords to CSV but there is no import CSV in firefox on the new PC. There's import HTML but... firefox exported to CSV not HTML so I'm really confused, why would it export to a format that cannot be import?

Asked by CorkyKitty 9 months ago

Answered by Terry 9 months ago

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No form autofill option in latest browser (windows 10 - 64 bit)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanishe… (read more)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanished. Am I missing something? Thanks.

Asked by nickpb 9 months ago

Answered by zeroknight 9 months ago

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[SOLVED] Keyword in bookmark caused Firefox to redirect all searches starting with the word "amazon" to Amazon

Whenever I type something in the URL bar that starts with the word "amazon," instead of getting a Google search for what I typed, I get redirected to Amazon.com with what… (read more)

Whenever I type something in the URL bar that starts with the word "amazon," instead of getting a Google search for what I typed, I get redirected to Amazon.com with whatever I typed as a product search. For example, if I type "amazon sucks" in Firefox's URL bar, instead of getting a Google search for the phrase "amazon sucks," I get an Amazon page with the word "sucks" pre-filled in Amazon's product search (and a screen full of socks).

I don't have a search keyword for "amazon" in my Firefox settings. As far as I can tell, no other magic word does the same thing. (For example, if I type "yahoo sucks" or "walmart sucks," I get the desired Google searches. I don't get redirected to a Yahoo or Walmart page.

How do I turn this behavior off?

Asked by Jon9 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago

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Small font size on some websites

Firefox is displaying a smaller font on some websites. It only does it new windows, not in a private window and other browsers are fine. Screenshots attached show the co… (read more)

Firefox is displaying a smaller font on some websites. It only does it new windows, not in a private window and other browsers are fine.

Screenshots attached show the correct size (first attachment) and the incorrect smaller size (second attachment).

It's not windows accessibility aka ease of access, as nothing else is affected. All pages are on 100% zoom. I've gone to settings -> font -> advanced and the "Allow pages to choose their own fonts, instead of your selections above" is ticked.

Any ideas please?

Asked by ldene 9 months ago

Answered by cor-el 9 months ago

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new tab opens always on the right

When I pressed the "+" symbol at the right side of my tabs with the left mouse button, a new tab opens at the most right place. So far, so easy. When I pressed the same … (read more)

When I pressed the "+" symbol at the right side of my tabs with the left mouse button, a new tab opens at the most right place. So far, so easy.

When I pressed the same "+" symbol using the middle mouse button, the new tab opened right beside the active tab. Now, middle mouse button and left mouse button do the same thing.

Work around could be to open the context menu (right mouse button) of a tab, choose "new tab" an get a new tab right beside the tab chosen with the mouse pointer while pressing the right mouse button.

Did something recently change?

Asked by bbutscheidt 9 months ago

Answered by cor-el 9 months ago

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Opening profile directory

When I click on Profile Directory: Open Directory on the troubleshooting Information page it tries to open in kid3 instead of file manager (Dolphin file manager). Can I … (read more)

When I click on Profile Directory: Open Directory on the troubleshooting Information page it tries to open in kid3 instead of file manager (Dolphin file manager). Can I change this behaviour. Also happens with Thunderbird. I am using KDE Plasma on Linux. I just can't work this one out. I would be grateful for any suggestions.

Asked by udlwukc9w 9 months ago

Answered by Terry 9 months ago

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Firefox 115.0.2 (64-Bit) on Windows 7

Contrast disappears when I klick 'Login' eg. on 'https://www.elektor.de/'; other browsers are ok. AdGuard on or off makes no difference. Kind Regards [removed email from … (read more)

Contrast disappears when I klick 'Login' eg. on 'https://www.elektor.de/'; other browsers are ok. AdGuard on or off makes no difference. Kind Regards [removed email from public]

Asked by klaus178 9 months ago

Answered by klaus178 8 months ago

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error message-The page isn’t redirecting properly

I have not been able to connect to www.paperbackswap.com for 2 days using Firefox. I get this message - The page isn’t redirecting properly-An error occurred during a co… (read more)

I have not been able to connect to www.paperbackswap.com for 2 days using Firefox. I get this message - The page isn’t redirecting properly-An error occurred during a connection to www.paperbackswap.com. This problem can sometimes be caused by disabling or refusing to accept cookies. This is a persistent problem happening every few days. I have sent messages before to PBS and Firefox with no response. I have cleared cookies and added PBS to Firefox as a site to always accept cookies. I can access the site using Chrome but I would prefer Firefox. Is there anything that can be done?

Asked by llcwml 8 months ago

Answered by llcwml 8 months ago

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Bad Request, Size of Request Header Exceeds Server Limit

Here is a sample URL that works on Microsoft Edge (current version) and receives an error message on Firefox (115.0.2): https://www.t-mobile.com/home-internet The error r… (read more)

Here is a sample URL that works on Microsoft Edge (current version) and receives an error message on Firefox (115.0.2): https://www.t-mobile.com/home-internet The error received from the web site when using FF is:

Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

FF was working with all T-Mobile pages a few months ago and now fails with this same error on most pages.

To test on Edge, I pasted the identical address that failed in FF into Edge and it worked fine so I am confident I am comparing the same web page on the two browsers.

Thanks for your help. Claude

Asked by TrainClaude 9 months ago

Answered by cor-el 9 months ago

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Address Autofill is not an option

I am a UK user and have just installed and started to use Firefox on a brand new Linux Mint installation. As I am transferring from a Windows/Chrome environment, there i… (read more)

I am a UK user and have just installed and started to use Firefox on a brand new Linux Mint installation. As I am transferring from a Windows/Chrome environment, there is a lot of setting up to do. Firefox transferred most of the chrome info for me, and so I was able to get up and running with bookmarks and logins quite quickly. However, there is one problem that I can't seem to resolve.

I have been able to set up my credit card details, and these are prompted when needed, BUT, Firefox will not remember my name, email, phone or address. Thus for every form that I have to fill, I have to enter these details, again and again (and again).

I have looked at settings and see that the 'Autofill Address' option is not present (see attachment).

I have followed and implemented the fix proposed elsewhere, to update/add GB as an address format. This has not made a difference.

Can anyone please help.

Regards,

Mark

Asked by mark_holtom 8 months ago

Answered by zeroknight 8 months ago

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My Browser Always Opens in Remote Mode

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about… (read more)

So, whenever I open Firefox it will act normally and then after a second close by itself and when I reopen it, it will be in remote mode. I know how to fix this via about:config and do this every time, but I would much prefer a permanent fix, nothing else on Firefox or my computer indicates something else is going on, its just this. I've even at one point uninstalled and reinstalled Firefox and it didn't help.

Asked by molemann113 9 months ago

Answered by cor-el 9 months ago

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Updating FF, using Mac 10.12.6: Will ESR happen automatically?

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say… (read more)

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say in part " Users on those operating systems will be migrated to the ESR 115 version of Firefox."

I want to clarify that when I update to FF 116, FF will automatically install the ESR version, or will I need to do this manually? Also, will this update take a long time, like FF will be installing a totally new (ESR) version, rather than "just" the usual update?

Asked by ChrisG 9 months ago

Answered by jscher2000 - Support Volunteer 9 months ago