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New Firefox update. Now it crashes with "Windows can not access ..."

Tried to start Firefox. It did an in requested "update". Now it won't start but rather gives me an error message "Windows can not access the specifies device ..." How do … (read more)

Tried to start Firefox. It did an in requested "update". Now it won't start but rather gives me an error message "Windows can not access the specifies device ..."

How do I fix?

Eric Johnson

Do not include email addresses in your post. We will not email you.

Asked by ejstruan 4 years ago

Answered by ejstruan 4 years ago

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Firefox crashes

I have been unable to install any Firefox updates since version 41.0, as the application always crashes on startup with the following data: Nombre del evento de problema… (read more)

I have been unable to install any Firefox updates since version 41.0, as the application always crashes on startup with the following data:

 Nombre del evento de problema:	APPCRASH
 Nombre de la aplicación:	firefox.exe
 Versión de la aplicación:	43.0.1.5828
 Marca de tiempo de la aplicación:	56722c0f
 Nombre del módulo con errores:	IMM32.DLL
 Versión del módulo con errores:	6.1.7601.17514
 Marca de tiempo del módulo con errores:	4ce7ba53
 Código de excepción:	c0000005
 Desplazamiento de excepción:	0001a543
 Versión del sistema operativo:	6.1.7601.2.1.0.256.48
 Id. de configuración regional:	3082
 Información adicional 1:	7054
 Información adicional 2:	7054295172216ac85b189b6bf1ec3428
 Información adicional 3:	bcaa
 Información adicional 4:	bcaa3f59931f53c0be23efde05755397

OS is Windows 7 64 bit.

Asked by markpalacio 5 years ago

Answered by FredMcD 5 years ago

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Firefox crashes

hi i have a .... to me ... big problem. firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away. firefox just crash… (read more)

hi i have a .... to me ... big problem.

firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away.

firefox just crashes before its had a chance. downloaded new and same thing happens. a crash report comes up but i can't get the report written before its gone.

installed new version of mozilla. still persists

so i followed the prompts form here, "You should copy the Report IDs for submitted crash reports (they start with bp-) to your support question in the Community Support forum."

and i get this, Crash ID: bp-74f92cba-0ebf-43ba-a7bc-2a1871171126

can you help me pls. thnx brian

Asked by just plain old brian 2 years ago

Answered by FredMcD 2 years ago

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Firefox error message: A required privilege is not held by the client.

I tried to open Firefox yesterday and got the following error message: Mozilla-Firefox 64bit. A required privilege is not held by the client. I uninstalled Firefox thinki… (read more)

I tried to open Firefox yesterday and got the following error message:

Mozilla-Firefox 64bit. A required privilege is not held by the client.

I uninstalled Firefox thinking that reinstalling would fix the problem but when I attempted to reinstall Firefox I got the same error message.

This is on a Windows 10 64bit machine.

Asked by Eddie 1 year ago

Answered by Eddie 1 year ago

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Upgrade issue for 78.0.2

Dear Colleague, I am on a Surface Pro 3 running Windows 10 64-bit. I have been running Firefox for 15 years without a problem. So, I saw that there was an upgrade … (read more)

Dear Colleague,

  I am on a Surface Pro 3 running Windows 10 64-bit.     I have been running Firefox for 15 years without a problem. So,  I saw that there was an upgrade to Firefox, and I downloaded it and started installing.    I have completed this process many times in the past.
  When I started running the upgrade, I received the following error,  XUI Runner window that says  "Error Platform version '78.0.2' is not compatible with minVersion>=78.0.1 maxVersion <=78.0.1.  I checked the wiki and the bug list but did not see any bugs.    
  I have not uninstalled and reinstalled yet because I do not want to lose my bookmarks, history, etc. if I can help it.  
  Any help would be appreciated.

Thank you Marj

Asked by mgarrean 10 months ago

Answered by mgarrean 10 months ago

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I have updated my O/S from Ubuntu 18.04 to 20.10. Nothing else. Now Firefox is nearly useless

This is basically a copy of what I put in the Ubuntu forum. The problem is the same, no matter where I post it. Originally I was using Ubuntu 18.04 LTS. I thought it woul… (read more)

This is basically a copy of what I put in the Ubuntu forum. The problem is the same, no matter where I post it.

Originally I was using Ubuntu 18.04 LTS.

I thought it would be good to update to GG (20.10) though I did briefly try FF (20.04).

As the install was done on an existing 18.04 version things remained the same for programs, book marks, etc.

Ok, now the crunch: I USE Firefox ""A LOT"". When it loads, there are...... 8 x 6 windows of FireFox and each of those have anywhere from one to ""THIRTY"" tabs loading.

Believe me: ""It worked!!""

I could use it, also run other tasks as well - though a VM was pushing it with the RAM. But the entire machine worked.

Now, I am lucky if FireFox loads at all. Let alone let me browse.

When it loads some of the window's tops are flashing. A screen shot does not really show this. (I tried)

All that has changed is the O/S from 18.04 and Firefox from (what ever it was) to 83.0

I don't want this to be a finger pointing exercise between Mozilla and Ubuntu. I would prefer it is helpful to all.

What have I tried? I've tried starting FireFox with all addons disabled. Still happens.

I am going to try to remember to (next time) launch FireFox from a Terminal and pipe the output to a file to look for things.

The machine I am using has shown it is well up to being able to have this running. I have had it working for a few years like this.

This post is (for now) to establish there is a problem. I will post more information when I get it, rather than waiting to get it then post, as I feel there are a lot of people who have very similar problems and I want it known: ""You are not alone!""


Now a bit of extra stuff.

Other things which are weird: When I am watching stuff - youtube for example - the playback is/WAS jerky. I hadn't touched anything in the settings.

After digging around, I discovered that I had to turn ""OFF"" the hardware acceleration for the graphics. Question: How did it get turned on? (Semi rhetorical)

I have a lot of local pages I open with passwords. When I load them the CPU load goes through the roof and nearly invariably the program just exits. No crash report.

Which is a good 50% of how it happens. The other 50% is the machine just locks up and I have to power it down.

Asked by teeny_weeny 5 months ago

Answered by teeny_weeny 4 months ago

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Your Firefox profile cannot be loaded, even after new installation on OS 10.14.3

I had Firefox 62.0.2 running on my Mac, with extensions like Ad Blocker and Translations, but as it was real real slow, I had asked to run without extensions, and the nex… (read more)

I had Firefox 62.0.2 running on my Mac, with extensions like Ad Blocker and Translations, but as it was real real slow, I had asked to run without extensions, and the next time it responded with the "Your Firefox profile cannot be loaded. It may be missing or inaccessible." so I had followed all the advice published on the www, but after 2 days, found none of the answers and suggestions is working or is applicable, so I had implemented few removals and new installations of the application - but, always getting the same famos ”Your Firefox profile cannot be loaded. It may be missing or inaccessible." and A Freeze during the "verification of firefox.app" each time, on completely new installation!

In fact, the Firefox/extensions folders were never created on my Mac (On new install, as well) but the application was working for a long time, and there was/is a Mozilla folder which seems to hold my Chrome (add-ons) but no Firefox folder exists on this and my other Mac in the Library/Application Support.

I even removed my Chrome and reinstalled it to see if it can be done, and there was no problem in new Chrome installation - as it is with Firefox 62.0.2

Asked by Amnon 2 years ago

Answered by cor-el 2 years ago

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Version issue connecting Android to Firefox

Hi. I use Firefox from many years. Today I was trying to inspect a my web page which looks strange in my Firefox for Android but I just can't. In my desktop I have Firefo… (read more)

Hi. I use Firefox from many years. Today I was trying to inspect a my web page which looks strange in my Firefox for Android but I just can't. In my desktop I have Firefox 73.0.1 and in my Android phone I have Firefox 68.5.0. If I try to connect I get a message which tells to update Firefox from 68.5 to 71.0 (minimum supported version) but I can't find this version anywhere. I have installed Firefox Nightly for Developer in my phone but now the problem is that the version is too recent... What should I do?

Asked by Marco 1 year ago

Answered by cor-el 1 year ago

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CAC Stopped working after update to version 83

Following the update to version 83, my CAC reader stopped working and I am now unable to access DOD Outlook Web Access e-mail. The error message is: ERR_BAD_SSL_CLIENT_A… (read more)

Following the update to version 83, my CAC reader stopped working and I am now unable to access DOD Outlook Web Access e-mail. The error message is: ERR_BAD_SSL_CLIENT_AUTH_CERT.

This was working just moments before the upgrade. What other info can I provide to you to help you help me resolve this problem??

Thanks much.

David

Asked by david_dethlefsen 5 months ago

Answered by david_dethlefsen 5 months ago

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I am stuck using v 64.0.2, Firefox 65 is unuseable.

FireFox ver 64 works flawlessly, but v 65 will not run on my machine no matter what I have tried! Symptoms with v65: Intermittently does not start, hit icon again then lo… (read more)

FireFox ver 64 works flawlessly, but v 65 will not run on my machine no matter what I have tried!

Symptoms with v65:

Intermittently does not start, hit icon again then loads but doesn't connect. Very slow when it loads. firefox.exe does not unload from memory, has to be shut in task manager

What I have tried so far;

FireFox refresh. unstall / reinstall uninstall uBlock Origin sfc /scannowall uninstall Avast uninstall VPN Delete all firefox files on system disk + delete all registry entries then reinstall. Install from full version .exe Removed VPN (Private Internet Access) Updated Windows and any and all drivers.

What am I missing ?

TIA, George...


Windows 7 Pro MB: Asus P8Z77-V LK - Z77, Intel Ivy Bridge Intel i7-3770K @ 4.3Ghz Corsair Hydro Series High Performance Liquid CPU Cooler H60 32GB (DDR3-1600 DDR3 SDRAM) NVIDIA GeForce GTX 980 Ti 6GB

Asked by George 2 years ago

Answered by George 2 years ago

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Firefox crashes

Firefox won't even start. I tried 'safe mode' but that didn't work either. I also tried to get the 'crash report' but I received a note indicating location not availabl… (read more)

Firefox won't even start. I tried 'safe mode' but that didn't work either. I also tried to get the 'crash report' but I received a note indicating location not available. When I try the install I get, 'Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item'.

Asked by rpiz24112 1 year ago

Answered by rpiz24112 1 year ago

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How to open fresh install of Firefox when it tells you there is already a version open?

Hi, I have spent hours dealing with this issue. I hope someone is able to assist me. I ran into some issues with Firefox so I went to reinstall it but I am unable to ope… (read more)

Hi,

I have spent hours dealing with this issue. I hope someone is able to assist me.

I ran into some issues with Firefox so I went to reinstall it but I am unable to open it. I noticed even after uninstalling it it was still showing up when I do control/alt/del. I have tried to close it but it won't close. I have tried almost every option I can find online to force close it.

My issue is when trying to open my new version of Firefox I am told I have a version running and must close it.

I have tried to delete it I don't know how many times.

I am running Windows 10.

Is someone able to assist me? It would greatly be appreciated.

I hope someone can help me as this is getting very frustrating.

Thank you .

Asked by gwshaw46 1 year ago

Answered by gwshaw46 1 year ago

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"Refresh" stopped app working and now get a message when I try open the app saying copy of forefoot is already open which it is not.

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today. Now get a message when … (read more)

I like Firefox but sad to say that I have increasinlt wasted much time lately with its crashy ways and I made the mistake of using Refresh today.

Now get a message when I try open the app saying "copy of firefox is already open" which it is not true and it is not showing as running on the system.

I have tried reinstalling and it makes no difference.

I dont have an IT engineering degree but how do I fix this before I just give up and walk away? Thanks.

Asked by exasperatedagain 2 years ago

Answered by exasperatedagain 2 years ago

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I have a computer with a 60G flash drive and i ned to transfer Firefox to E\ on the same computer how can i do this

Need to shift Firefox to another drive. I have a computer with a 60G flash drive as C\ drive and a 1TB E\ drive. When using Firefox the flash drive is at capacity which s… (read more)

Need to shift Firefox to another drive. I have a computer with a 60G flash drive as C\ drive and a 1TB E\ drive. When using Firefox the flash drive is at capacity which slows everything down so I need to reserve the C\drive foe widows Can I reinstall Firefox on the E\ drive and will it then use that drive. If so how can I load Firefox to the E\ drive as there appears no way of changing the drive when loading.

Asked by Leerx4 3 years ago

Answered by FredMcD 3 years ago

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you auto updated and now I have lost all bookmarks and function of foxfire

Foxfire auto updated the program and it lost all bookmarks and even login. The result is I cannot do anything with my computer that needs the internet. I have spent man… (read more)

Foxfire auto updated the program and it lost all bookmarks and even login. The result is I cannot do anything with my computer that needs the internet. I have spent many hours trying the suggested fixes and I cannot get them back and I do not have my password so that I cannot change if for fear I will loose access to the bookmarks. There seems to be no accountability from Mozilla and no way to reach any one. Is anyone else having this problem.

Asked by TerrelF 1 year ago

Answered by jscher2000 1 year ago

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Totally useless after updating to version 42. Can't load anything.

Since version 42 it's not showing any website properly. Not even in Safe Mode and even after resetting everything countless times. Even after uninstalling and re-installi… (read more)

Since version 42 it's not showing any website properly. Not even in Safe Mode and even after resetting everything countless times. Even after uninstalling and re-installing it's same. Uninstalled and re-installed version 43; with default settings and all issues are still there.

As you can see in images, there are no problem with internet connection. Everything else is working just fine.

Asked by tranquilknight 5 years ago

Answered by tranquilknight 5 years ago

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I am trying to download a clean install, but only got partial and it failed

I uninstalled Firefox to install a new one because I was having MANY issues recently. However, I am only getting a partial download and a message that download failed … (read more)

I uninstalled Firefox to install a new one because I was having MANY issues recently. However, I am only getting a partial download and a message that download failed

Asked by kaylaartist 4 years ago

Answered by FredMcD 4 years ago