Firefox Support Forum

I was using Firefox on windows 10 laptop, everything was synced with my account. Now after switching to Ubuntu I can't see my bookmarks, Just an empty toolbar. Now I don't have access to my old laptop, I sold it.

Any help?

Dear community,

This morning, after a reboot of my Laptop during the night, I opened Firefox with the frustrating surprise that I lost all my bookmarks and all my history (websites and downloads). The saved passwords looks fine.

How could that have happen? Need your help to get those back... specifically my bookmarks!

Note: I went trough several support articles of Firefox but none helped. I tried to restore my bookmarks but got the message "Unable to process the backup file.".

Any thanks.

I used to click on a bookmark to open a new window and load the link, but now it's loaded directly into the original window, how do I revert back to the previous state?

Why on my new Windows 11 laptop I can only see 42 bookmarks and they are not alphabetized whereas on my Windows 10 desktop I stopped at 100 and I was only up to the G's and they are alphabetized? Is there any way to fix this?

I have a list of clickable bookmarks that normally displays in the left side panel. It's currently missing. If I click on 'Other bookmarks' it appears to the right but is not pinned and doesn't seem pinnable. How do I get it back to displaying in the left side panel all the time as before? Clicking on 'Bookmarks Toolbar' or 'Bookmarks Menu' doesn't bring it up. I don't see any other options in the side panel nor do I see anything relevant under 'Bookmarks' in the top ribbon menu......? Many thanks and regards Ray

Hi Mozilla Team,

I recently had a catastrophic issue with my computer and had to do a factory reset. I was removing my dead name from my folder structure and profile on my machine, and this caused it to bork...I know even my silicon hardware is transphobic *sigh*. I know there are articles talking about this issue, and I know for security and privacy your policy is that all bookmarks are lost with a password reset.

However, these bookmarks are very very invaluable, and contain so much information regarding my transition, my career, etc. I just really would love to try and find a way to recover these if at all possible. I know you and your team make recovery possible in an slew of ways, and I really don't know if I set any of those up. I thought I might of, but I am still picking up the pieces from this reset. I know I should have been more proactive about recovery and really thought I was, and I am really kicking myself for not being more explicit/diligent.

I am happy to go through any verification process. I know you have policies for a reason, but I can't just give up on so much important information. There is a years worth of memories during a time, where memories and identity are shifting. I am literally begging to not lose this data.

Best, Jean Ferrante

Took me a long time to nail this issue down. Recently (past 1-2 years?), Firefox has started suggesting the base website when you have bookmarks that include the base domain - and it's really bothersome from a UX perspective. E.g. if i have "adobe.com/express" or any other adobe bookmarks, the FIRST autocompleted url Firefox gives me is "adobe.com" which I DO NOT have as a bookmark. In my Firefox settings I also have Shortcuts and other search suggestions disabled.

Why is Firefox doing this?

In the right hand Bookmarks column of my Firefox, there are three items: Bookmarks Toolbar, Bookmarks Menus and Other Bookmarks (see attached image).

When I do a “save this page,” the bookmark ends up in the Bookmarks Toolbar section. I want the “save this page” page to go to the Other Bookmarks folder. How do I do this?

Thank you very much!

Drag-drop bookmarking broken, Firefox 102.0 (64 bit)

I do not know which update began exhibiting this apparent reversion bug, as i have just returned home from several weeks in the hospital due to a heart attack, and do not know how many updates i missed.

When doing a drag-drop of a URL from either a link on a page OR the address line at the top of the browser, I will receive a "sanity failure" error, ranging from an empty NON-URL file, to an OS error complaining about being unable to access an attempted directory destination.

If the link I am dragging is bereft of illegal characters (i.e., ":" -- a colon), the action will succeed.

If there IS a colon, the text to the LEFT of the colon will become the filename. The colon and everything to its right will be truncated. And, the file will be a zero-byte file of unknown (to me) type.

Other illegal characters in the page's Title field will produce more dramatic misbehavior.

PLEASE revert to the previous behavior (i.e., filtering the Title before creating the filename for the bookmark file)!

Earlier versions of Firefox (again, I do not know when this began) NEVER exhibited this behavior.

My Mac (desktop) crashed and after that, my bookmarks disappeared. I redownloaded Firefox and logged in, but I could not find my bookmarks. So I tried to rebuild my bookmark toolbar but realized all the websites were already bookmarked (each bookmark star was blue).

Just to experiment, I opened Firefox from the external location (that is used for external hard drives, etc.) WITHOUT DOWNLOADING to the Applications on my Mac. Then I could fully see my bookmarks.

This is good but I have to open Firefox on the external location every time I restart my Mac or change the user.

How can I access my bookmarks in the downloaded Firefox as normal?

Thank you for your help!

I'm setting up a user on a new computer. I've exported her bookmarks from her old computer. On the new computer I go to Bookmarks > Manage Bookmarks > (select bookmarks toolbar) > Import and Backup > Import bookmarks from HTML. I browse to my folder containing the bookmarks.html file, Open it, and nothing.

I've tried all the suggestions I can find. Places Database Verify Integrity gives me: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: checkCoherence + The database is coherent etc. Opening the bookmarks.html file shows a list of bookmarks. That file is not empty.

This shouldn't be this hard. How do I accomplish this?

When I click on Bookmark Current Tab in the Bookmarks menu no dialogue box appears and it does not save it. Command D etc. to the right of the menu items are grayed out.

When I right click on the tab and click on Bookmark Tab I do get a dialogue box, but Save is grayed out (i.e. not clickable). I can only click on Cancel.

Clicking on the star in the address bar also does nothing.

Command D does nothing.

I've also discovered I can't edit or remove bookmarks either. Those processes look like they are working, but the changes are not saved.

I have shut down and restarted my MacBook many times since this started happening, as suggested by jscher2000 on the Mozilla Connect Community board, so that doesn't work.

This is Firefox version 104.0.1 (64 bit), on a 2021 MacBook Pro running Mac OS 12.5.1 "Monterey". Both Firefox and the OS are up to date (checked them again just now).

I bought my MacBook new at an Apple store on 08-26-22, and transferred my files and settings from my 2018 MacBook to it from my backup drive, updating to the newest version of Firefox, which I gathered was released just a few days earlier on 08-23-22.

my bookmark star has disappeared from the search bar ( along with the little page icon for the more friendly reader version) weirdly when I opened this help page it is present again, but then when I try to reopen another tab it's gone again

been looking for a remedy can't find one that recent doesn't talk about the 3 little dots in the search bar

I recently installed windows on a new solid state hard drive, and did a fresh install of firefox, but I forgot to manually backup my bookmarks. The old install is still on the old windows hard drive, is there a way for me to move them onto the new install? I'd prefer to not have to rebuild the whole list from scratch!

WHERE IS MY BOOKMARKS TOOLBAR??? Every time I update Firefox (now 109), I end up with all kinds of problems! NOW, I can't see my bookmark toolbar. All the help articles tells me how to show it or how to bookmark a page, which I already did multiple times. But this issue is never solved. If I can't get this resolved, I'm going to MS Edge.

When I go to recent bookmarks list in firefox and select one, firefox is vectored off to paydaydeals.com I have right click the bookmark and looked at the bookmark details and they look fine. I have check add-ons and extensions none are listed as installed. How is firefox being vectored off to this site? See screen shots. I have scanned with Malwarebytes latest version and Eset online scanner no bugs found.

How can I fix this?

thank you ashley

A few days ago, my Windows laptop was attacked by Trojan virus. Windows Defender totally disabled the laptop, and I could not even press a key. I had hard disk destroyed and the laptop, too. Because I intended to buy a Mac in a few months anyway. I attempted FF download twice, no luck. I think the M1 chip may not be silicon chip that FF supports.

Do you know a way to get my BOOKMARKS so I can export to Safari? Does FF keep them?

I have a backup of all my documents and I included bookmarks in that, on a removable hard drive USB3.0 The MAC doesn't have a slot for 3.0. Will require having to buy something from Apple to accommodate it.

Hate to do that if it's a fool's errand. I appreciate your advice. Senior citizen in over her head.

Running Firefox 89.0, Win10. I usually bookmark all tabs in a window to a named folder under Bookmarks Menu, for example Folder1, Folder2, Folder3, etc. Recently, the dialog was stuck to a previous folder, lets say Folder2, as the default, instead of the normal default of "Bookmarks Menu". If I bookmark Folder4, it will want to put it under Folder2 as a subfolder, unless I manually change it to Bookmarks Menu, but the next time the default will go back to Folder2. After trying to manually set the default back to Bookmarks Menu, without success, I tried renaming Folder2, thinking the default will go back to Bookmarks Menu. This didn't work, Firefox chose the new Folder2 name automatically. So next I opened all the tabs in Folder2, deleted the Folder2 in the bookmarks manager, thinking that if Firefox couldn't find Folder2, it would fallback to the old default of Bookmarks Menu. Now when I try to bookmark anything, the save dialog is blank and the only thing I can click is the cancel button. How do I fix this? I have hundreds of tabs open, since the session manager I used to use is no longer supported, I was in the process of saving windows into bookmark folders. I'm worried that restarting Firefox will lose some of recent changes to my open windows/tabs state since the last time Firefox "autosaved?" my session

Thanks