• Solved

Get profile from old computer to new one

It's not clear to me from the general help instructions how to get my passwords and bookmarks from my old computer to my new one. All the files from my old computer were… (read more)

It's not clear to me from the general help instructions how to get my passwords and bookmarks from my old computer to my new one. All the files from my old computer were transferred into one big folder and placed on the Desktop of my new computer. I don't know how to find the right file in the backup and where I need to copy it to on my new computer. I know a while ago I had to recover my passwords, but I forget the steps I went through and it was all on the same computer so slightly different situation although as I recall it was not all that difficult. Any help would be greatly appreciated.

Asked by terriejky 2 months ago

Answered by terriejky 2 months ago

  • Solved

Can't drag tabs or bookmarks anymore

At some point Firefox stopped allowing me to drag tabs or bookmarks around. This includes moving tabs around in their order, dragging a tab into a new window, dragging ta… (read more)

At some point Firefox stopped allowing me to drag tabs or bookmarks around. This includes moving tabs around in their order, dragging a tab into a new window, dragging tabs into bookmarks, moving bookmarks around in the browser. I can't drag them around in 'manage bookmarks' either. I can still open and create bookmarks; they are simply much more difficult to place where I want them.

I believe this happened with the last update but it's not a feature I use all that often so it could be older.

I have opened Firefox in safe mode and had the same issue. I have turned off the computer several times since this began.

Any help would be appreciated.

Asked by gatekat 1 week ago

Answered by gatekat 1 week ago

  • Solved

Mozilla Firefox slows down when disconnecting from VPN GlobalProtect

I use Mozilla Firefox for work. Part of my work requires I use the GlobalProtect VPN client. When I log on to the VPN, everything appears to be fine. The problem arises w… (read more)

I use Mozilla Firefox for work. Part of my work requires I use the GlobalProtect VPN client. When I log on to the VPN, everything appears to be fine. The problem arises when I log out of the VPN client, such as needing to switch to a different VPN.

When I log out of the VPN client, Mozilla slows down massively. I get the following errors when trying to access websites.

PR_END_OF_FILE Timeout

I thought it was a DNS issue, but the change I made previously did not prove to be a reliable fix, and I do not actually know the root cause of what is happening. Firefox returns to normal ONLY after a full computer restart. At this point I am considering switching browsers as, despite Firefox's functionality, it is starting to interfere with my work.

I have used other VPNs, such as Fortigate VPN, and not encountered anything like this.

Any advice or guidance would be appreciated.

Asked by Candlejack 1 month ago

Answered by Candlejack 1 month ago

  • Solved

tab recovery?

Hi, my pc (I think the ssd/os) just quit on me, is there a way for me to build a new system (reformat) onto a new drive and either using the old drive (if accessable) or … (read more)

Hi, my pc (I think the ssd/os) just quit on me, is there a way for me to build a new system (reformat) onto a new drive and either using the old drive (if accessable) or "the cloud" recover all my old tabs from that pc onto the new one? I had a list of tabs saved, but it hasn't been updated in a couple months (yes, I have a lot and can't remember them all).

I'm hopeing it's as simple as putting the old drive as a secondary drive and copying the "appdata" folder or something to the new pc.

System: windows 7 (yeah, I don't want to give it up) on evga mobo with i7-x990 cpu and maxed out ram. Samsung ssd (2.5"). Most all "personal data" is stored and accessed from my nas, just don't know how to do that for the tab hostory.

Asked by Ace_boy2786 2 months ago

Answered by Ace_boy2786 2 months ago

  • Solved

Firefox resizes and pushes to the right the "Reply" text box when I enter the cursor to type my message.

Hi all 👋 I'm using the Universal Credit website - https://www.universal-credit.service.gov.uk When I receive a message, sometimes there's a radio button to "Reply", which… (read more)

Hi all 👋 I'm using the Universal Credit website - https://www.universal-credit.service.gov.uk When I receive a message, sometimes there's a radio button to "Reply", which initially opens in the center of the page as normal, but as soon as I place the cursor in the box, it shoves it off to the side and shrinks it. This has been going on for a while, but as I found work for the last 6 months, I haven't been interacting with the site. I had to reply this morning and had the same issue, so I thought to try opening it in Chrome and had no such issue.

Before I go down the Nuclear route with the "Refresh" option, as I have enough on my plate already, does anyone understand this issue and have any idea for a fix for me, please?

Firefox is set to auto-update and reports that it is up-to-date. 128.0 (64-bit) The same for the Windows install Edition Windows 10 Home Version 22H2 Installed on ‎22/‎03/‎2022 OS build 19045.4651 Experience Windows Feature Experience Pack 1000.19060.1000.0

Asked by The PolyGuy 2 months ago

Answered by The PolyGuy 2 months ago

  • Solved

Customize Settings Lost After Updating

I am using latest firefox developer edition. After firefox updated automatically, I found that I lost toolbar customization settings. I reconfigured everything, but the n… (read more)

I am using latest firefox developer edition. After firefox updated automatically, I found that I lost toolbar customization settings. I reconfigured everything, but the next day when it updates I lost the settings again. It seems that there is a bug in Firefox. How can I fix this? If this is a bug, when will it be fixed?

Asked by pomeloalt 4 days ago

Answered by TyDraniu 4 days ago

  • Solved

Firefox Refreshing Consantly.

Hi,\ Over the past week or so, my homepage refreshes intermittently and all of the time when I close tab. When I am on my homepage to read (MSN), I typically use the rig… (read more)

Hi,\

Over the past week or so, my homepage refreshes intermittently and all of the time when I close tab. When I am on my homepage to read (MSN), I typically use the right click command to open the links in a new tab so I can keep the article in the homepage there. Every time I close the news tabs, the homepage refreshes. If I am just sitting on the homepage for few minutes, it auto-refreshes.

This does not happen on Edge or Chromium and I have been back to Firefox because I want more control over not having AI functions and Chromium still has serious limitations. But this is annoying. I have tried changing as many of the relevant settings in about:config that I could find to no avail. My PC an All-in-One 6 core Ryzen 7 with 16GB of RAM, which is far more than enough to handle the memory hog Firefox is (sometimes it eats nearly 2 gigs).

Any thoughts?

Thanks, Tom

Asked by Tom 2 weeks ago

Answered by Tom 2 weeks ago

  • Solved

Cannot access local address 192.168.1.1

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway se… (read more)

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway settings.

I use to get displayed "Advanced" that allowed me to continue forward to get to an "insecure site", only recently that has not been happening (so I am stuck).

Any suggestions, advice, and/or workarounds are appreciated.

Thanks ~Bill

Asked by ElkHair14 1 month ago

Answered by ElkHair14 1 month ago

  • Solved

how to add extension icon to toolbar

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that … (read more)

I recently added the "Display Autoplay" extension. I can't seem to figure out how to get the icon to show in the tool bar. See Attached acreen shot. That's assuming that this extension icon can be added to the tool bar. I look forward to anyone's comments. Thanks

Asked by arejfour 1 month ago

Answered by cor-el 1 month ago

  • Solved

"New Tab" button doesn't stay in the same position after restarting the browser

After an update, Firefox messed up my toolbar configuration. After resetting everything back to normal, just one thing doesn't want to stay where it's placed: the "new ta… (read more)

After an update, Firefox messed up my toolbar configuration. After resetting everything back to normal, just one thing doesn't want to stay where it's placed: the "new tab" button a.k.a. the "plus sign". I want the button to be to the right of my open tabs (screenshot no. 2) but after closing and opening Firefox again, the button simply jumps back to the left (screenshot no. 1). So I go to (Right Click) > "Customize Toolbar..." > (Drag the button to the right) and it works, only until I restart Firefox again. Is there anything I can do to make my changes stable?

(One more thing: there is this "List All Tabs" button, which can't be removed, how could I remove it?)

Firefox Version: Developer Edition; 132.0b3 (64-bit); aurora update channel

Asked by GamerXL Germany 2 days ago

Answered by GamerXL Germany 2 days ago

  • Solved
  • Locked

Pinned tabs disappears when opening new private window and closing first the normal firefox window

I'm using 128.0.3 (64-bit) for Windows, on Windows 10. 1. I open Firefox normal window. It has some pinned tabs. 2. I open an additional private window 3. I close the no… (read more)

I'm using 128.0.3 (64-bit) for Windows, on Windows 10.

1. I open Firefox normal window. It has some pinned tabs. 2. I open an additional private window 3. I close the normal Firefox window. Only the private window remains 4. I close also the private window 5. I restart Firefox normal window. The pinned tabs have disappeared.

Thank you. Adrian

Asked by test127001 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Drag and Drop stopped working in Firefox v129.0.1 for Linux

I upgraded my version of Firefox from an ESR version to v129.0.1 on Debian 12. Drag and drop of files from the desktop or the file manager (PCManFM-Qt) into the browser … (read more)

I upgraded my version of Firefox from an ESR version to v129.0.1 on Debian 12. Drag and drop of files from the desktop or the file manager (PCManFM-Qt) into the browser stopped working. It is still working properly in Chrome.

This occurs with several web apps but, as an example, it occurs when trying to drag a jpeg into Roundcube Webmail while composing a message.

No browser console errors are genrated when trying to do this. It occurs in Troubleshooting (safe) mode as well. In apps that pop-up a "Drag files here" target, that target still appears but dropping the file on it does nothing.

Asked by mike763 1 month ago

Answered by mike763 1 month ago

  • Solved

Latest update completely messed up my toolbar (Developer Edition)

Latest update, 4. oct. Using Firefox Developer Edition. Closed the browser window for the day, and then on opening again it had updated, my entire toolbar, and also icon… (read more)

Latest update, 4. oct. Using Firefox Developer Edition. Closed the browser window for the day, and then on opening again it had updated, my entire toolbar, and also icons where the tabs are, are just gone - including the "+" icon for creating a new tab, along with the bookmarks bar having vanished. Picture added below.

It seems like the bookmarks bar is still there, you just can visibly see any bookmarks. Tried adding a new bookmark, but nothing appeared.

How can I fix this?

Asked by waste 3 days ago

Answered by waste 3 days ago

  • Solved

Persistency gone in sign-ins / Requires "authenticator app" every single time

With Yahoo (and other sites) suddenly every single time I am required to use the "authenticator app" routine. I've gone for months or even years with persistent sign-ins… (read more)

With Yahoo (and other sites) suddenly every single time I am required to use the "authenticator app" routine. I've gone for months or even years with persistent sign-ins before. What happened? How do I get back?

It's like I'm in private mode - but I'm not in private mode.

Asked by clarkburnett 1 month ago

Answered by clarkburnett 1 month ago

  • Solved

My tabs are lost and restoring has no effect

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and… (read more)

After my Windows 10 laptop being in sleep mode I found my background picture changed and all my Firefox tabs missing (while my bookmarks, add-ons, history etc. saved, and all other apps functioning properly). Recently Closed Windows menu was inactive and using Restore option in Library had no effect (despite availability of recent saves).

I found out that Mozilla folder was just missing in %appdata% (e.g. Profile Folder in about:support leaded to a non-existent directory). No manual changes to Firefox settings/data were made and no new profiles created.

What might be the problem and are there any ways to restore my tabs?

Asked by Denys 1 month ago

Answered by cor-el 1 month ago

  • Solved

Cannot access websites because I'm using Firefox.

I have 6 websites that I currently cannot sign into using Firefox. Support tells me to use those two crap browsers Chrome and Edge. I end up using Edge because it is embe… (read more)

I have 6 websites that I currently cannot sign into using Firefox. Support tells me to use those two crap browsers Chrome and Edge. I end up using Edge because it is embedded in my computer and I cannot delete. I will not install Chrome and have put on Avast Secure Browser and CClean browser. Both are just Chrome with a new gooey. My Father is also having the same trouble. Most of the sites are for Utilities and rewards programs. Avast is also blocked. Are you aware and working on getting this fixed?

Asked by Dawn Smiley 2 weeks ago

Answered by ThePillenwerfer 2 weeks ago