• Solved

Logs out of email (gmail) after restarting the browser

Logs out of email (gmail) after restarting the browser. I reinstalled windows and downloaded a browser, connected my account, and now when I go to gmail.com and register … (read more)

Logs out of email (gmail) after restarting the browser. I reinstalled windows and downloaded a browser, connected my account, and now when I go to gmail.com and register my mail, everything is fine, it works, but when I exit the browser and go back to gmail.com, there is nothing.

Asked by deristopers 4 days ago

Answered by deristopers 4 days ago

  • Solved

sound not playing on firefox

Suddenly, I can't get any sound on netflix, youtube or any videos played on Firefox. My Digital Rights Management (DRM) Content is checked on...

Asked by A Clark 4 days ago

Answered by A Clark 4 days ago

  • Solved

Market availability for Firefox add-ons

When I publish an extension on Chromium-based browsers, I can select the markets/regions in which I would like my extension to be available. I cannot find this option in … (read more)

When I publish an extension on Chromium-based browsers, I can select the markets/regions in which I would like my extension to be available. I cannot find this option in Firefox add-ons. Am I missing something, or should I assume that the add-ons are available for every region in Firefox?

Asked by danc.940 4 days ago

Answered by danc.940 4 days ago

  • Solved

Cannot log in to Outlook

When I log into my Outlook Web account, after putting in username and password, it sends me a verification number to my phone. When I put that number it the screen says … (read more)

When I log into my Outlook Web account, after putting in username and password, it sends me a verification number to my phone. When I put that number it the screen says "Logging out of Microsoft Outlook" and then takes me to the logged out screen. This was working fine until the last update of Firefox, and it works fine in the Duck Duck Go browser. It also works on my Android Cell phone.

Asked by daveclark517 6 days ago

Answered by jonzn4SUSE 6 days ago

  • Solved

How can I delete these numerous labels that are no longer linked to any bookmarks ?

How to remove unlinked labels from bookmark organization ? Deleting accumulated labels for deleted bookmarks Good day, I organize my bookmarks progressively, cat… (read more)

How to remove unlinked labels from bookmark organization ?

Deleting accumulated labels for deleted bookmarks

Good day,

I organize my bookmarks progressively, categorizing them by folders and labels. The labels are stored (libraries - above all the bookmarks) within their respective folder "labels". I deleted some bookmarks a few days ago and noticed that I am unable to delete the labels which have accumulated and been automatically recorded in the "Labels" folder.

How can I delete these numerous labels that are no longer linked to any bookmarks ?

Thank you for your responses and suggestions.

Asked by korb 3 weeks ago

Answered by korb 6 days ago

  • Solved

How to block a site using ublock origin ?

Good day, The issues that I am encountering are explained below. The solution found after hours of research is uBlock Origin : https://ublockorigin.com/. Do you kno… (read more)

Good day, The issues that I am encountering are explained below. The solution found after hours of research is uBlock Origin : https://ublockorigin.com/. Do you know which filters and rules should be applied to exclude the Wikimedia Foundation and all of its derivatives from the results provided by my search engine? Please share your knowledge. Sincerely. ________________________________________________________________________________________________________________________ I am utilizing Firefox ESR 128.10 desktop version on the Linux operating system. I wish to conduct research on the internet, utilizing the Startpage search engine. I would like to exclude the following sites from my search results: wikipedia.org, the Wikimedia Foundation, and any affiliated websites, regardless of the language or location settings configured.

What is the correct approach to establish a customized Startpage search profile excluding all Wikimedia Foundation sites? What is the proper setting to create a persistent and customized search engine configuration that excludes all Wikimedia Foundation domains even after an operating system update or reinstallation? Is it permitted to manually manage a customized search engine?

I have been advised to utilize an add-on or create a dedicated profile.

What would be the most suitable solution in my case, and the one that will be the most effective and stable ?

It is unfortunate that mozilla-firefox does not appear to offer a 'blacklist' or exclusion list feature, as that would be the most direct approach to excluding the Wikimedia Foundation websites from the search results.

I thank you kindly for all of your suggestions and responses to come. ______________________________________________________________________________________________________________________

Asked by korb 1 week ago

Answered by korb 1 week ago

  • Solved

embedded videos won't play after update

After updating firefox from 128.8.0 to 128.9.0, no embedded videos will play (youtube, instagram, plex, etc...) The only way to get them to play is to run the browser in… (read more)

After updating firefox from 128.8.0 to 128.9.0, no embedded videos will play (youtube, instagram, plex, etc...)

The only way to get them to play is to run the browser in troubleshoot mode. Even a fresh browser profile doesn't work. Disabling hardware acceleration also does not work. Tried firefox 137.0.2 and that also does not work. Downgraded back to 128.8.0 and videos play flawlessly again.

I'm running firefox on gentoo linux on a thinkpad x13s (arm64) which uses Qualcomm Adreno 690 graphics.

Anything I should try would be greatly appreciated. Thanks.

Asked by Paul Guder 2 weeks ago

Answered by Paul Guder 6 days ago

  • Solved

amazon prime video no longer works at all on my Firefox browser

Until a week or two ago, Amazon Prime Video worked without a problem on my Firefox browser. Now I cannot get Prime Video to open any show, nor can I access previous episo… (read more)

Until a week or two ago, Amazon Prime Video worked without a problem on my Firefox browser. Now I cannot get Prime Video to open any show, nor can I access previous episodes of any show. I tried removing all my add-ons, including all my ad blockers and making Prime Video an exception to the enhanced Firefox browser feature. Nothing worked. Can someone at Firefox fix this problem or tell me why it happened? I CAN use prime video without difficulty on Safari and Chrome.

Asked by Monica Andis 1 week ago

Answered by thuan27 1 week ago

  • Solved

NO WEBSITE ACCESS due to "Potential Security Issue" - SEC ERROR EXPIRED ISSUER CERT, no bypass or exceptions like I've been able to do in the past, plz help me

I dread the days where FF has an updated version of something for me to install.. because this issue ALWAYS rears its ugly head. I've been ignoring the updates since Feb… (read more)

I dread the days where FF has an updated version of something for me to install.. because this issue ALWAYS rears its ugly head.

I've been ignoring the updates since Feb and for very good reason because this time (138.01 or whatever) I'm unable to bypass these security certificate expired error codes that say:

"If your clock is already set to the right time, the website is likely misconfigured, and there is nothing you can do to resolve the issue. You can notify the website’s administrator about the problem." I literally was able to access all these sites without issue until I downloaded your must have update. How is this fixed???

Should I just uninstall FF and go back to Brave? I'm so tired of dealing with this as a normal day to day, no coding/tech background, etc. internet user.

Asked by DJ-meowz 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

  • Solved

firefox tab groups

I have the most recent update and have been excited about tab groups, but it's still not working on mine. I thought the update would be available to all as of May 6, 2025… (read more)

I have the most recent update and have been excited about tab groups, but it's still not working on mine. I thought the update would be available to all as of May 6, 2025. Is this happening to anyone else?

Asked by Heather Jackson 6 days ago

Answered by Mat.Pi 6 days ago

  • Solved

Tab Grouping Not Available

I'm running v138.0.1, but the ability to group tabs that was supposedly introduced in v137 is completely absent from my browser. I can neither drag tabs onto another to c… (read more)

I'm running v138.0.1, but the ability to group tabs that was supposedly introduced in v137 is completely absent from my browser. I can neither drag tabs onto another to create a group, nor create groups by right clicking on a tab. What's up with that?

Asked by jjstoller 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

  • Solved

Group tab isn't Working

I've got Reading the full Article on GROUP TABS that has been released yesterday on My Firefox it Got Update and Installed But I just couldn't found the "Add to the Group… (read more)

I've got Reading the full Article on GROUP TABS that has been released yesterday on My Firefox it Got Update and Installed But I just couldn't found the "Add to the Group option when I click right at any of my tab" + If I drag over one on Another Tab it just got replaced like they substitute their Places No BOX Border line Shows No Group Created NOTHING. I'm a Nearly 6 Year Old Firefox User I NEEDED that FEATURE SO BADLY PLEASE FIX it SOMEHOW. ThAnks Regards: Loyal USer

Asked by reviewtvnetwork 1 week ago

Answered by MarkRH 1 week ago

  • Solved

Do not have access to tab groups after the date where everyone should have

Hello, so I have been waiting for the Tab Groups feature and saw it should be available by the 6th of May, but after waiting, still no Tab Groups, I am not sure what to d… (read more)

Hello, so I have been waiting for the Tab Groups feature and saw it should be available by the 6th of May, but after waiting, still no Tab Groups, I am not sure what to do or if there is a problem.

Asked by Azora Husky 6 days ago

Answered by TyDraniu 6 days ago

  • Solved

Tab Groups Feature

I am using the Firefox browser version 138. However I am not able to use the Tab Groups from firefox. I cannot add any Tabs to any group as there is no option for that. … (read more)

I am using the Firefox browser version 138. However I am not able to use the Tab Groups from firefox. I cannot add any Tabs to any group as there is no option for that.

Asked by Serhat Aslan 1 week ago

Answered by Kiki [Off - Back on May 14th] 1 week ago

  • Solved

Firefox 133 update moved tab location, again.

I prefer the tabs be below the bookmark bar, and successfully modified the CSS file to do this some time back. Now update 133 has once again pushed them up below the menu… (read more)

I prefer the tabs be below the bookmark bar, and successfully modified the CSS file to do this some time back. Now update 133 has once again pushed them up below the menu bar. What do I have to do to get them back where I want them this time? And why can't you just leave the tab location preference alone when doing updates?

Asked by PIckAnotherID 5 months ago

Answered by cor-el 5 months ago

  • Solved

pop-up window with ads

I just started getting an annoying ding/small pop-up window that appears to be a link to various ads . . . I would like to get rid of it. I assume it is FIrefox, as it… (read more)

I just started getting an annoying ding/small pop-up window that appears to be a link to various ads . . . I would like to get rid of it.

I assume it is FIrefox, as it started happening after my most recent update. I also assume there is a setting I can use, but I don't see a settings icon in Firefox. <Sigh>

Possibly it only pops up when I'm using Duck Duck Go, but I'm not sure about that.

Sure need some help here . . . much appreciated.

Asked by mikeyandmere 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Change Primary Email

Hiya! The email I used to make this account is my work email, since I only use this account when I'm at my job so I can have my necessary bookmarks at all times. We recen… (read more)

Hiya! The email I used to make this account is my work email, since I only use this account when I'm at my job so I can have my necessary bookmarks at all times. We recently updated our emails at work to have a different address, so its now it's different. I can't change this manually, so here I am. The current email this account is listed under now will be deleted in about two years time, so I'd like to get ahead of that.

Thank you!

Asked by Seraph Vargas 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

How can I set a persistent preference for "pages per sheet" when printing?

After I print a page, Firefox seems to remember most of the options I chose for next time. For example, if I print using some custom margins, Firefox will default to tho… (read more)

After I print a page, Firefox seems to remember most of the options I chose for next time.

For example, if I print using some custom margins, Firefox will default to those same custom margins the next time I print a page. The same for duplex options - Firefox remembers that I want to print double-sided and with "Flip on short edge".

However, it doesn't remember my "pages per sheet" settings. It's annoying because I always print 2 pages per sheet, but Firefox defaults to 1. So I need to change that setting to 2 every time I print. If I forget, I wastefully use twice as much paper.

I've checked in about:config and `print.save_print_settings` is set to `true`. Like I say, most of my settings do get saved, but not "pages per sheet".

Is there anything I can do to set a persistent preference for this?

Asked by pg_78 1 week ago

Answered by Kiki [Off - Back on May 14th] 1 week ago

  • Solved

Tab Groups Feature Not Showing in Firefox 137 After Update

I recently updated to Firefox 138.0.1 to use the new tab groups feature, which allows grouping and labeling tabs, as outlined in Mozilla’s support article (expected for … (read more)

I recently updated to Firefox 138.0.1 to use the new tab groups feature, which allows grouping and labeling tabs, as outlined in Mozilla’s support article (expected for all users by May 6, 2025). However, after updating, I don’t see the tab groups option when dragging tabs or right-clicking them. Has anyone else faced this issue? Could it be due to the progressive rollout, a conflicting extension, or a setting I need to enable? I’ve tried restarting Firefox and checking the tab bar, but no luck. Any community solutions or workarounds to enable tab groups would be greatly appreciated! Please share your experiences or fixes.

Asked by Classic Watermelon 1 week ago

Answered by Agent virtuel 1 week ago

  • Solved

Firefox Sync - Missing Option to Open All Synced Tabs on Desktop

Historically, I remember when you open the `sync` sidebar and right click on the tab grouping (i.e. Firefox on iPad), it opened a context menu where you had the option to… (read more)

Historically, I remember when you open the `sync` sidebar and right click on the tab grouping (i.e. Firefox on iPad), it opened a context menu where you had the option to `open all synced tabs`. This seems to be missing from the latest version of Firefox (138), but wanted to check in to see if I'm missing something or if I should downgrade my version of Firefox to get that functionality again.

Asked by ksee 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago