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bookmark library contains items which are not bookmarked

My bookmarks are in the list, but URLs which are not bookmarked are also in the list. (I say some of the entries are not bookmarks because there is no blue star if I doub… (read more)

My bookmarks are in the list, but URLs which are not bookmarked are also in the list. (I say some of the entries are not bookmarks because there is no blue star if I double click on them.)

Asked by jackf222 1 year ago

Answered by cor-el 1 year ago

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High memory and cpu usage for just opening the browser

I been having problems with firefox using up most of my cpu while browsing some websites and it doesn't even load as fast as before. This has been happening for a few day… (read more)

I been having problems with firefox using up most of my cpu while browsing some websites and it doesn't even load as fast as before. This has been happening for a few days now. Prior to this, firefox was fine and loading pretty quick, but these last few days have been painful.

Thinking that was a small bug, i restarted my computer. Before opening the firefox again, I opened up task manager to check how much resources will the browser be using. Before that usage would be normal and not even close to high, but opening firefox and waiting a few seconds to let the home window appear, the task manager showed that it was using all of it still.

I browsed some other help questions on this website and disabled "Use recommended performance settings", because that was one of the solutions on one of the relevant questions. But even that didn't do reduce resource usage either. Is there any way to fix this or will I have to suck it up and suffer with slow loading?

Asked by Rude Red 1 year ago

Answered by cor-el 1 year ago

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Fullscreen mode

Hello, Today, when I first open Mozilla I noticed that I have problems with fullscreen mode. When I use fullscreen (f.g. on YouTube, but it's with all clips in other page… (read more)

Hello, Today, when I first open Mozilla I noticed that I have problems with fullscreen mode. When I use fullscreen (f.g. on YouTube, but it's with all clips in other pages too) I can see white borders (on the left, right and at the bottom). I checked on other browser (Chroma) and I don't have this problem there. Can this problem be connected with new update? Or something just broke and I should re-install?

Asked by infernofor3ver 1 year ago

Answered by TyDraniu 1 year ago

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Firefox always downloads a pdf files from an e-mail attachments, whether I open it in a browser or with acrobat reader.

Hello, Firefox always downloads a pdf files from e-mail attachments, whether I open it in a browser or with acrobat reader. So, if I open the same file every time it goe… (read more)

Hello, Firefox always downloads a pdf files from e-mail attachments, whether I open it in a browser or with acrobat reader. So, if I open the same file every time it goes to download folder with multiple clones, like example file-1, example file-2 etc. I've used every combination of options, but the result is always the same. I've refreshed Firefox, but nothing changed.

Please help me with this case.

Regards, Paweł

Asked by Pierwszalepszabylewolna 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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AdBlockPlus is no longer blocking ads after 5/12/23 update

I have AdBLockPlus (free version) installed and have not had any issues until today. Firefox did some updates and now the Add-In is no longer working. I have checked that… (read more)

I have AdBLockPlus (free version) installed and have not had any issues until today. Firefox did some updates and now the Add-In is no longer working. I have checked that it is specifically turned on for the websites I'm visiting and I've tried turning it off and back on to no avail.

Asked by anne2237 1 year ago

Answered by anne2237 1 year ago

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High CPU Usage in a separate process in task manager

I have been using firefox for more than 4 years now. But from about a year, i m facing the issue with the Sudden High CPU usage in Windows task manager. The task manager… (read more)

I have been using firefox for more than 4 years now. But from about a year, i m facing the issue with the Sudden High CPU usage in Windows task manager.

The task manager has 2 different firefox processes. One being actual instance i am running. and the 2nd being the automatically opened in background.

i have figured out whenever i have active internet connection and my system is on charging the 2nd task automatically starts in background and uses upto 80% of cpu usage. Ending the 2nd task form task manager doesn't affect anything. only the cpu usage drops. Also Closing my firefox instance does nothing to that 2nd task.

I have tried lot of solutions i found on community. Nothing seems to help. problem still persist. I even posted comments on ongoing threads. but no reply from anywhere.

this is the last time i m trying. if i get a solution its good. otherwise i am going to shift to edge. I have no other choice.

Screenshots from multiple dates are attached.

Asked by Kj 1 year ago

Answered by Kj 11 months ago

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Bad contrast of text selected with mouse on some websites. CCS-Problem?

On some websites text selected by dragging the mouse appears with light gray background on white. See screenshot "Bad contrast" appended. Original: https://editio… (read more)

On some websites text selected by dragging the mouse appears with light gray background on white.

What I did to check for possible local problems:

  • Hardware (AMD Radeon HD 6670 connected by HDMI to Acer-QG241Y)

Used monitor color-test (https://www.eizo.de/monitortest/) and fiddeled arround with all color-gradients: all smooth.

  • switched off anything I could think of in Firefox (13.0 64 Bit Win 10 (updated today))

Extensions, plugins, themes

So I suspect there is no problem at all with my hardware or software. Just an bad choice in the color design of the websites I visit.

If so, what can I do? Is there any chance to provide some remedy locally? Installing a theme (I don't know anything about themes) or provide a local CCS to override the CSS of the website? (Would not know how to connect such skript to Fx and what to "instructions" to specify inside. But as I understand the idea of CCS correctly, this is an option that it was built for.)

Asked by anmichvon-firefox 1 year ago

Answered by Terry 1 year ago

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"Speed", "Quality" and other video options multiply on some websites

Hello all, I am having problems with video playback on some websites (see screenshot attached). The problem is that the video options start to "multiply" - for example, … (read more)

Hello all,

I am having problems with video playback on some websites (see screenshot attached). The problem is that the video options start to "multiply" - for example, when I start the video there is (as is normal) one 'Speed' and one 'Quality' button, but then every second these buttons start to multiply. This happens only on some websites - for example, it does not happen with normal videos on YouTube, although it happens on YouTube Shorts sometimes.

This is my first question on the Mozilla Support page, I thank you in advance for your help and I hope I follow the community guidelines. Please feel free to leave any suggestions or feedback concerning how I should proceed for asking for help in the future.

Asked by Pedro Montanari 1 year ago

Answered by cor-el 1 year ago

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How can I see my bookmark folders that are in the bookmark toolbar

Hi, I know I'm just missing something basic here, but coming from the Chrome world I'm having a tough time with the bookmarks. I am accustomed to seeing all of my bookmar… (read more)

Hi, I know I'm just missing something basic here, but coming from the Chrome world I'm having a tough time with the bookmarks. I am accustomed to seeing all of my bookmark folders when I select the arrows at the end of my bookmarks toolbar. In Firefox I don't see that. I can see those folders under the bookmarks toolbar in the bookmark manager, but I would love to just be able to click on the arrows on the end of the bookmarks toolbar and have them drop down just like they did in Chrome. Do I have it all wrong? Do I always have to have my bookmark manager open to be able to bounce from bookmark to bookmark? Thanks in advance for any help.

Asked by Kathy 1 year ago

Answered by Kathy 1 year ago

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Adblocker plus

I have adblocker plus and is not blocking my facebook ads. (I am using it on my iMac). So I removed it, then reinstalled it and it still does not block the facebook ads. … (read more)

I have adblocker plus and is not blocking my facebook ads. (I am using it on my iMac). So I removed it, then reinstalled it and it still does not block the facebook ads.

I tried refreshing firefox 3 times but it got stuck in the "almost done" part and I had to quit firefox each time since it would not complete the process.

What else can I do?

Thanks, Martha

Asked by mpoinar1 1 year ago

Answered by TyDraniu 1 year ago

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PDF files should not download, only open in browser

I have set .pdf files to be opened in firefox, not download and browser is still opening those in new tab and also downloading those. What could cause this problem? … (read more)

I have set .pdf files to be opened in firefox, not download and browser is still opening those in new tab and also downloading those. What could cause this problem?

Asked by huligaani83 1 year ago

Answered by TyDraniu 1 year ago

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Private browsing: Screenshot not available, headphones don't work

I run Firefox on a #Windows 10 Dell laptop. I have a question and a problem, both of which involve Private Browsing. Question: Does Screenshot work in Private Browsing? … (read more)

I run Firefox on a #Windows 10 Dell laptop. I have a question and a problem, both of which involve Private Browsing.

Question: Does Screenshot work in Private Browsing? If so, how do I enable it.

Problem: When I'm in Private Browsing, my headphones aren't recognized; in normal browsing,the headphones are recognized. is this a Firefox problem or a Dell problem?

Thank you.

Asked by crogerblair1 1 year ago

Answered by lazizakhmedov1014 1 year ago

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Full screen having a "border" lately showing some of the site underneath.

Lately when opening something in full screen it shows the background as sort of a frame around it. The dark blue at the top is the header background colour I use. It's re… (read more)

Lately when opening something in full screen it shows the background as sort of a frame around it. The dark blue at the top is the header background colour I use. It's really annoying. I can't tell if it happened in a recent update as those happen automatically. But it's just been the past few days. I use 113.0 (64) right now. I'm sending a screenshot of how it looks.

Asked by birjon1 1 year ago

Answered by TyDraniu 1 year ago

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I'm feeling lucky (Google Search on FF)

Hi guys, I hope you can help. To bring you up to speed, you can check below past articles for similar problems. https://support.mozilla.org/en-US/questions/1193905 ht… (read more)

Hi guys,

I hope you can help. To bring you up to speed, you can check below past articles for similar problems.

https://support.mozilla.org/en-US/questions/1193905 https://support.mozilla.org/en-US/questions/901741 https://support.mozilla.org/en-US/questions/962174?esab=a&as=aaq

This problem has just resurfaced. In a nutshell, when I type "Lost IMDb" or "Tyson Wiki" in the URL bar and hit enter, that would take me straight to that page of that site. So "Lost IMDb" and enter would take me here: https://www.imdb.com/title/tt0411008/

Now it takes me to random search results like so: https://www.google.com/search?sourceid=navclient&gfns=1&q=lost+imdb

Similar to "I'm feeling lucky" Google search is what I want back. When FF got rid of "Keyword.URL" search, I had to use an add-on such as: Google Browse by Name search engine to get similar results. Now also that has stopped working lately.

Can anyone help me get that type of search result back please?

Thank you kindly.

Asked by Alienware 1 year ago

Answered by TyDraniu 1 year ago

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Firefox is on all 4 of my destops (Mac OS Ventura 13.2.1)

I have a 2020 Mac Mini with Ventura 13.2.1 on it. I have four virtual desktops which are part of the OS. I place various apps on the others like stocks and weather etc. t… (read more)

I have a 2020 Mac Mini with Ventura 13.2.1 on it. I have four virtual desktops which are part of the OS. I place various apps on the others like stocks and weather etc. to diminish clutter on screen. Firefox shows up on all 4 of them. I want it on only one desktop. Safari works on only one and doesn't show in the other 3 desktops. I have searched the net but haven't found anything that speaks to this in particular. Thanks for any help with this and I hope it's just a simple setting. Regards, Jim Stephens

Asked by Jimi 1 year ago

Answered by Jimi 1 year ago

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Firefox got uninstalled along with Windows 10. then both were reinstalled, but Ive lost all my bookmarks. Can I retrieve them somshow?

I had to reinstall windows 10 (this was done by Microsoft with my permission) and so firefox was uninstalled (long with all apps). i have reinstalled Firefox, but can't … (read more)

I had to reinstall windows 10 (this was done by Microsoft with my permission) and so firefox was uninstalled (long with all apps). i have reinstalled Firefox, but can't retrieve my old bookmarks. I have a file of very old bookmarks, but the "import/restore" function doesn't restore or import using that file. Help please. Can the up to date bookmarks be retrieved from my uninstalled Firefox?

Asked by JOHN 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Firefox Opens But There Is No Window

I just installed Win 11 with a fresh Firefox install (113.0 / 64-bit). I use a single video screen. When I double-click on the FF icon, no Firefox browser window appears… (read more)

I just installed Win 11 with a fresh Firefox install (113.0 / 64-bit). I use a single video screen.

When I double-click on the FF icon, no Firefox browser window appears. However, in task manager, I can see that Firefox has opened and using a lot of memory.

I also put the FF icon in my "Pin to Taskbar" area. After I start FF, normally I would see the pinned icon highlighted (program open), but the taskbar FF icon does not show FF as active.

What have I destroyed this time?

Asked by jl11 1 year ago

Answered by jl11 1 year ago

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Unable to sign into mail after latest update 113.0.1 Windows 10

Message We are unable to process your request at this time Please try again in 1 hour Have tried rebboted laptop run windows defender offline scan. Does not work on any… (read more)

Message We are unable to process your request at this time Please try again in 1 hour

Have tried rebboted laptop run windows defender offline scan. Does not work on any of my accounts Same problem in Chrome and Edge!

Asked by jas_samrauk 1 year ago

Answered by jas_samrauk 1 year ago