• Solved

Can I trust an update?

A few days ago Firefox automatically updated and destroyed all my logins and passwords and a huge amount beside. Yes, there was blurb about how to find them which involve… (read more)

A few days ago Firefox automatically updated and destroyed all my logins and passwords and a huge amount beside. Yes, there was blurb about how to find them which involved a file which did not exist on my system and the whole was not comprehensible.

I did ask for help but got nothing

Somehow, the next day my system had gone back to the earlier setup. Now Firefox wants me to update AGAIN!

Given my experience how can I trust Firefox not to destroy my data?

Asked by db 1 day ago

Answered by jscher2000 21 hours ago

  • Solved

Firefox Refresh

I foolishly clicked on Refresh and when it was done I had lost all bookmarks and history. I am at my wits' end trying to get back to where I was and will never do that a… (read more)

I foolishly clicked on Refresh and when it was done I had lost all bookmarks and history. I am at my wits' end trying to get back to where I was and will never do that again. Considering I am 80 years old I know for a fact there are probably a lot of things I won't be doing again but I would like to just go back to where I was. I am no longer able to get into Facebook which isn't going to cause the Earth to spin off its axis but I have several friends I really enjoy staying in touch with and it isn't possible to even enter FB now. I have tried everything, read all directions, followed all orders, jumped through all hoops (great Kodak moment for those of you with cameras) and I have failed.

I know that someone here, probably many of you, are more knowledgeable with the way this works and I would just enjoy being able to contact these two friends and get their emails, the FB connection isn't all that important. Now my question is and feel free to laugh but could this Refresh have caused some glitch in the innards of something or other that would cause this problem?

If any of you could help out a senior here I would be most appreciative.

Thank you for even reading my whining and begging plea.

Gail

Asked by naturepreserve4 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Secure connection failed

Hello, One website gives me a failed secure connection: An error occurred while connecting to www.cdkeypt.pt. PR_END_OF_FILE_ERROR This error is in Firefox but this site … (read more)

Hello,

One website gives me a failed secure connection:

An error occurred while connecting to www.cdkeypt.pt. PR_END_OF_FILE_ERROR

This error is in Firefox but this site doesn't work in any browser

I restart the pc when it re-enters the desktop if i open the browser before the computer fully starts the site works fine which makes me conclued that something is interfering with it and it most be an update or something because i didn't install anything new, but what? it is only this site that doesn't work all the others are working fine.

I tested opening the site in another pc in my network and it works fine.

I hope someone can help me,

Thanks

Asked by Mr_x 5 months ago

Answered by Mr_x 4 months ago

  • Solved

Dangerous extension "video downloadhelper" in FireFox add-ons

Hello. If you want to use the "video downloadhelper" extension, then you will be offered to download an additional program to your computer and install it. I used VirusTo… (read more)

Hello. If you want to use the "video downloadhelper" extension, then you will be offered to download an additional program to your computer and install it. I used VirusTotal and found some dangerous software. I found in Google what kind of virus it is and after reading information about it, I did not want to install this program. I think it can be dangerous for other users as well. See screenshots below.

Asked by cytorak87 5 hours ago

Answered by Scribe 3 hours ago

  • Solved

I changed from Chrome > Firefox on my Macbook, and transferred all data earlier today - but Firefox hasn't saved that?

So earlier I downloaded Firefox for my Macbook Air and made the change from Chrome to Firefox. I followed all the instructions online of transferring data from Chrome to … (read more)

So earlier I downloaded Firefox for my Macbook Air and made the change from Chrome to Firefox. I followed all the instructions online of transferring data from Chrome to Firefox and all seemed great. I just restarted my computer because I was having issues with my internet, and went to reopen everything again. Firefox isn't saved like a normal application like it should, it's still acting like I'm installing it from the .dmg each time. Also, it hasn't saved any of the transferred data/settings I did earlier today. I have no idea what's going on?

Asked by shaniahlamourjohnson 3 hours ago

Answered by shaniahlamourjohnson 3 hours ago

  • Solved

Bookmarks on Windows 7

Hello On Windows 7, when I click on the top menu option "Bookmarks", I can see them and click on them, BUT I can't delete them nor move using the options on the right-but… (read more)

Hello On Windows 7, when I click on the top menu option "Bookmarks", I can see them and click on them, BUT I can't delete them nor move using the options on the right-button menu of my mouse. I could before. I can't either create create a new Folder

Thanks Kind regards Miguel

Asked by migibanezs 6 hours ago

Answered by FredMcD 3 hours ago

  • Solved

Arial Black font is missing

What happened to the Arial Black font? It suddenly disappeared from the list of fonts that appear in Tools >> Options >> Language and Appearance. Due to visi… (read more)

What happened to the Arial Black font? It suddenly disappeared from the list of fonts that appear in Tools >> Options >> Language and Appearance.

Due to vision problems, I require a bold font. Mozilla has now made it almost impossible for me to use Firefox. Does anyone know of a workaround to this problem?

also, a FYI: Removal of this font violates the Americans With Disabilities law.

Asked by jckamer 22 hours ago

Answered by jckamer 21 hours ago

  • Solved

Something has gone wrong with my Firefox Browser. Can you please help?

The other day a few programs got downloaded by accident so I went to Control (Windows 10) and deleted them. I recall at the time that it also added an add on or two in my… (read more)

The other day a few programs got downloaded by accident so I went to Control (Windows 10) and deleted them. I recall at the time that it also added an add on or two in my Firefox Browser.

A couple of things are not working normally when I do a Google search with Firefox so I thought I should go back and delete the add ons that went into my Firefox which I didn't want.

But when I now go to tools and down to add ons all I get is a blank page.

I suspect the problem can be answer by deleting Firefox from my computer and downloading from the start but that will delete all the add ons that I have in the past put into Firefox and I cannot remember them all except Add Block, Webmail Ad Blocker and Adblock Plus.

Can someone please advise me but remember I am old and not at all computer savvy so any help will have to be in very basic description or guide.

Please ???????

Asked by avwood 15 hours ago

Answered by avwood 14 hours ago

  • Solved

Firefox Tabs and Menu Bar color changed to purple - how to change back to old colors?

Firefox Tabs and Menu Bar color changed to purple with the new version. How can I change them back to the colors I had in my old version which was White with black font?… (read more)

Firefox Tabs and Menu Bar color changed to purple with the new version. How can I change them back to the colors I had in my old version which was White with black font?

Asked by gblaca 7 hours ago

Answered by gblaca 7 hours ago

  • Solved

Installation questions: won't override serif fonts; bookmarks not showing in toolbar; all icons identical

Just installed the latest version of FF (82). Couple of questions I don't see answered in the knowledgebase: - I have all the font settings set to Arial or sans serif. Ho… (read more)

Just installed the latest version of FF (82). Couple of questions I don't see answered in the knowledgebase:

- I have all the font settings set to Arial or sans serif. However, some webpages, such as the NY Times, still show up in a serif font. How do I override that?

- My bookmarks aren't showing on the Bookmarks toolbar--it's blank. (I imported them in HTML from another browser.) The toolbar is on, but no bookmarks. Anyone know why?

- The bookmark icons are all the same gray circle. They change to the appropriate icon for the site if I click on them, but I can't click on all of my hundreds or thousands of bookmarks. Any way to get them to show the correct icon for each site?

Thanks.

Asked by trg12 14 hours ago

Answered by Wesley Branton 14 hours ago

  • Solved

Page Up key is not consistent.

On some sites, the Page Up key does not work properly or consistent. For example, on this site: https://www.worldometers.info/coronavirus/country/us/ When I page down to … (read more)

On some sites, the Page Up key does not work properly or consistent. For example, on this site:

https://www.worldometers.info/coronavirus/country/us/

When I page down to the bottom and page back up, it takes 19 Page Down keystrokes to get to the bottom. It take one to four Page Ups to get back to the top, and each of the Page Ups varies in distance.

This happens on some other web sites, but not all. It happens on this forum. Sometimes it takes more Page Up keypresses to get to the top than it did Page Downs to get to the bottom.

I'm using Firefox 82.0.2 on Windows 7. It happens in safe mode. It does not happen on Linux Mint.

Is there a setting or change I can make to get this to work properly?

Asked by bob197 17 hours ago

Answered by cor-el 15 hours ago

  • Solved

Firefox problems with specific web sites

Have used Firefox for years. Starting on Oct. 29, I am no longer able to log into my account at www.usbank.com using Firefox -- the Log In button is not working. I tried … (read more)

Have used Firefox for years. Starting on Oct. 29, I am no longer able to log into my account at www.usbank.com using Firefox -- the Log In button is not working. I tried Microsoft Edge and was able to log on.

Asked by larrydaleparker 23 hours ago

Answered by FredMcD 20 hours ago

  • Solved

After downloading and starting Firefox, I get an error message that says "A copy of Firefox is already open. only one copy of Firefox can be open at a time." The thing is I don't have another copy open.

After downloading and starting Firefox, I get an error message that says "A copy of Firefox is already open. only one copy of Firefox can be open at a time." The thing is… (read more)

After downloading and starting Firefox, I get an error message that says "A copy of Firefox is already open. only one copy of Firefox can be open at a time." The thing is I don't have another copy running.

Asked by krich377 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Problem with encoding

Hi there, I have a new computer working under Ubuntu. When using Firefox I often have a problem with the characters which appear when I open webpages or even read pdf doc… (read more)

Hi there, I have a new computer working under Ubuntu. When using Firefox I often have a problem with the characters which appear when I open webpages or even read pdf documents. This isssue does not seem to happen in a very consistent way (some websites will appear correctly one day and incorrectly another day). I include below a screenshot as example. The problem does not seem to appear with chromium... If you have any idea about how to fix this I would be very grateful Thanks Michael

Asked by michaelgoldman123 2 days ago

Answered by cor-el 2 days ago

  • Solved

Another reason Weather Channel radar maps may not load

I also had a problem on my Mac with Weather Channel and Weather Underground's Wundermap not loading on Firefox. I launched Firefox in Safe Mode and the maps loaded with n… (read more)

I also had a problem on my Mac with Weather Channel and Weather Underground's Wundermap not loading on Firefox.

I launched Firefox in Safe Mode and the maps loaded with no problem. It turns out that the culprit preventing loading in my Firefox browser was the DuckDuckGo Privacy Essentials extension. Since disabling it, the maps are back for the first time in at least a year. I had searched for the answer to my issues for that entire period with no luck. Now I don't have to open another browser for a decent weather map.

I hope this will help some of my fellow Firefoxers.

Asked by foxdawg 22 hours ago

Answered by FredMcD 20 hours ago

  • Solved

Saved logins disapeared after upgrade to version 82.0.2 (64-bit)

My FF updated to version 82.0.2 (64-bit). The file logins.json apparently contains all saved logins that I had before the upgrade. However, none shows up when nedded. I'v… (read more)

My FF updated to version 82.0.2 (64-bit).

The file logins.json apparently contains all saved logins that I had before the upgrade. However, none shows up when nedded. I've added some that where already there and a new entry was created, at the end of the array of entries. I could not see why (1) the already existing entry could not be used and (2) the new entry did not replace the old one.

Regards,

Asked by andre.zuquete 2 days ago

Answered by andre.zuquete 20 hours ago

  • Solved

Interactive Weather Radar Maps Not Working In Firefox

One feature at www.weather.com (Weather Channel) is their "weather in motion" feature which loads interactive weather radars. For some reason, this is not working on my … (read more)

One feature at www.weather.com (Weather Channel) is their "weather in motion" feature which loads interactive weather radars. For some reason, this is not working on my Firefox browser. It works fine in Chrome and Edge. The weather.com website loads just fine but the radar data (overlay on a map) will not load. IT WORKS FINE IN SAFE MODE. So i tried to disable all of my plug-in's, extensions and hardware acceleration in Firefox in regular mode. Still doesn't work. I created a new profile. Still doesn't work. I disabled the tracker feature in Firefox on that web page. Still doesn't work. I uninstalled and reinstalled Adobe Flash. Still doesn't work. Any ideas???

Firefox version 82.0 64 bit Running Windows 10 Professional

Asked by jlfptf 4 days ago

Answered by jlfptf 2 days ago

  • Solved

Opening link from email in Firefox browser

Before the last Firefox update, when I clicked a link in an email it opened a tab in Firefox. Now nothing happens and I have to copy the link and open a new tab in Firef… (read more)

Before the last Firefox update, when I clicked a link in an email it opened a tab in Firefox. Now nothing happens and I have to copy the link and open a new tab in Firefox and paste in the link. How can I fix this so that the link opens directly? Thank you.

Asked by dfbdc 1 week ago

Answered by dfbdc 1 week ago